/// <summary>
/// Creates the new incident.
/// </summary>
/// <param name="EMailMessageId">The E mail message id.</param>
/// <param name="emailBox">The email box.</param>
/// <param name="msg">The MSG.</param>
/// <returns></returns>
public static int CreateNewIncident(int EMailMessageId, EMailRouterPop3Box emailBox, Pop3Message msg)
{
IEMailIncidentMapping mappingHandler = EMailIncidentMappingHandler.LoadHandler(emailBox.Settings.SelectedHandlerId);
// Step. Mapping
IncidentInfo incidentInfo = mappingHandler.Create(emailBox, msg);
// Set Creator
UserLight prevUser = LogOnCreator(incidentInfo.CreatorId, msg);
incidentInfo.CreatorId = Security.CurrentUser.UserID;
// Step. Evaluate IncidentBox
IncidentBox incidentBox = null;
if (incidentInfo.IncidentBoxId != -1)
{
incidentBox = IncidentBox.Load(incidentInfo.IncidentBoxId);
}
else
{
incidentBox = IncidentBoxRule.Evaluate(incidentInfo);
}
// Step. Create Incident
int IncidentId = Incident.CreateFromEmail(incidentInfo.Title,
incidentInfo.Description,
incidentInfo.ProjectId,
incidentInfo.TypeId,
incidentInfo.PriorityId,
incidentInfo.SeverityId,
incidentBox.Document.GeneralBlock.TaskTime,
incidentBox.Document.GeneralBlock.ExpectedDuration,
incidentBox.Document.GeneralBlock.ExpectedResponseTime,
incidentBox.Document.GeneralBlock.ExpectedAssignTime,
incidentInfo.GeneralCategories,
incidentInfo.IncidentCategories,
incidentBox.IncidentBoxId,
EMailMessageId,
incidentInfo.OrgUid,
incidentInfo.ContactUid);
return(IncidentId);
}
protected void btnSave_ServerClick(object sender, System.EventArgs e)
{
Page.Validate();
if (!Page.IsValid)
{
return;
}
bool valid = true;
txtTitle.Text = HttpUtility.HtmlEncode(txtTitle.Text);
ftbDescription.Text = HttpUtility.HtmlEncode(ftbDescription.Text);
TimeSpan ts;
ArrayList alCategories = new ArrayList();
for (int i = 0; i < lbCategory.Items.Count; i++)
{
if (lbCategory.Items[i].Selected)
{
alCategories.Add(int.Parse(lbCategory.Items[i].Value));
}
}
ArrayList alIncidentCategories = new ArrayList();
for (int i = 0; i < lbIncidentCategory.Items.Count; i++)
{
if (lbIncidentCategory.Items[i].Selected)
{
alIncidentCategories.Add(int.Parse(lbIncidentCategory.Items[i].Value));
}
}
ts = new TimeSpan(ucTaskTime.Value.Ticks);
int Minutes = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedResponseTime.Value.Ticks);
int ExpectedResponseTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedAssignTime.Value.Ticks);
int ExpectedAssignTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedDuration.Value.Ticks);
int ExpectedDuration = (int)ts.TotalMinutes;
int IncidentBoxId = int.Parse(ddlFolder.SelectedValue);
int CreatorId = Security.CurrentUser.UserID;
if (ViewState["CreatorId"] != null)
{
CreatorId = (int)ViewState["CreatorId"];
}
PrimaryKeyId orgUid = PrimaryKeyId.Empty;
PrimaryKeyId contactUid = PrimaryKeyId.Empty;
if (ClientControl.ObjectType == OrganizationEntity.GetAssignedMetaClassName())
{
orgUid = ClientControl.ObjectId;
}
else
{
contactUid = ClientControl.ObjectId;
}
int iProjectId = ProjectId;
if (!Configuration.ProjectManagementEnabled || ddProject.Visible)
{
iProjectId = ddProject.ObjectId;
}
if (IncidentId != 0)
{
Issue2.Update(IncidentId, txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes, IncidentBoxId, contactUid, orgUid,
ExpectedResponseTime, ExpectedDuration, ExpectedAssignTime, alCategories, alIncidentCategories);
}
else
{
if (EMailMessageId > 0)
{
IncidentId = Incident.CreateFromEmail(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
alCategories, alIncidentCategories, IncidentBoxId, EMailMessageId, orgUid, contactUid);
}
else if (rbFile.Checked && fAssetFile.PostedFile != null && fAssetFile.PostedFile.ContentLength > 0)
{
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories,
fAssetFile.PostedFile.FileName, fAssetFile.PostedFile.InputStream, false,
DateTime.UtcNow, IncidentBoxId, contactUid, orgUid);
}
else if (rbHTML.Checked && fckEditor.Text != null && fckEditor.Text != String.Empty)
{
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream);
writer.Write(fckEditor.Text);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
String title = String.Empty;
if (tbHtmlFileTitle.Text != String.Empty)
{
title = tbHtmlFileTitle.Text;
}
else
{
title = "HTML Attachment";
}
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
html_filename = String.Concat(html_filename, ".html");
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, html_filename, memStream, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else if (rbLink.Checked && tbLink.Text != String.Empty)
{
string data = string.Format("[InternetShortcut]\r\nURL={0}", tbLink.Text);
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream, Encoding.Unicode);
writer.Write(data);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
string title = tbLinkTitle.Text;
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
if (html_filename.IndexOf(".url") < 0)
{
html_filename += ".url";
}
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, html_filename, memStream, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else if (fAssetFile.PostedFile == null)
{
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, null, null, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else
{
vFile.Visible = true;
valid = false;
}
}
EditControl.Save(IncidentId);
if (IncidentId != 0 && valid)
{
if (cbOneMore.Checked)
{
if (ProjectId > 0)
{
Response.Redirect("../Incidents/IncidentEdit.aspx?Checked=1&ProjectId=" + ProjectId);
}
else
{
Response.Redirect("../Incidents/IncidentEdit.aspx?Checked=1");
}
}
else
{
Response.Redirect("../Incidents/IncidentView.aspx?IncidentId=" + IncidentId + "&Tab=Forum");
}
}
}
