private bool isReply(IDialogContext context, LuisResult result)
{
if (UserData.EmployeeId == "flag")
{
if (result.Query == "101910")
{
UserData.EmployeeId = result.Query;
UserData.SSN = "flag";
context.PostAsync("Okay. What are the last 4 digits of you SSN?");
}
else
{
context.PostAsync("Oops! " + result.Query + " is not your correct Employee ID.");
}
return(true);
}
else if (UserData.SSN == "flag")
{
if (result.Query == "2424")
{
UserData.EmployeeId = null;
UserData.SSN = null;
context.PostAsync("Here is your temporary password: 6DF5S4");
context.PostAsync("Once you're logged in, you can go into the settings and update.");
}
else
{
context.PostAsync("These digits are incorrect!");
}
return(true);
}
else if (UserData.IssueDesc == "flag")
{
UserData.IssueDesc = null;
Incident incident = new Incident();
context.PostAsync(incident.Create(result.Query));
return(true);
}
else if (UserData.FirstName == "flag")
{
UserData.FirstName = result.Query;
UserData.LastName = "flag";
context.PostAsync("Okay. What is the last name?");
return(true);
}
else if (UserData.LastName == "flag")
{
UserData.LastName = result.Query;
User user = new User();
context.PostAsync(user.Create());
return(true);
}
else
{
return(false);
}
}
protected override int CreateSystemRow(FillDataMode mode, params object[] item)
{
if (mode == FillDataMode.Update)
{
throw new NotSupportedException("Update is not supported for Incident import");
}
string Description = "";
string Resolution = "";
string Workaround = "";
string Title = "Imported incident " + DateTime.Now.ToString("d");
DateTime CreationDate = DateTime.UtcNow;
int PriorityId = int.Parse(PortalConfig.IncidentDefaultValuePriorityField);
int TypeId = int.Parse(PortalConfig.IncidentDefaultValueTypeField);
int SeverityId = int.Parse(PortalConfig.IncidentDefaultValueSeverityField);;
if (item[0] != null)
{
Title = (string)item[0];
}
if (item[2] != null)
{
CreationDate = DBCommon.GetUTCDate(Security.CurrentUser.TimeZoneId, (DateTime)item[2]);
}
if (item[1] != null)
{
Description = (string)item[1];
}
if (item[6] != null)
{
Resolution = (string)item[6];
}
if (item[7] != null)
{
Workaround = item[7].ToString();
}
if (item[3] != null)
{
PriorityId = GetPriorityId((string)item[3]);
}
if (item[4] != null)
{
TypeId = GetTypeId((string)item[4]);
}
if (item[5] != null)
{
SeverityId = GetSeverityId((string)item[5]);
}
int IncidentId = Incident.Create(Title, Description, TypeId, PriorityId, SeverityId, Security.CurrentUser.UserID, CreationDate);
//Issue2.UpdateResolutionInfo(IncidentId, Resolution, Workaround);
return(IncidentId);
}
private async Task CaptureSupportTicketInformation(ITurnContext turnContext, CancellationToken cancellationToken)
{
var supportInformation = await GetSupportInformation(turnContext);
var inputValue = turnContext.Activity.Value == null ? turnContext.Activity.Text : turnContext.Activity.Value.ToString();
var jsonData = JsonConvert.DeserializeObject <SupportTicketInformation>(inputValue);
supportInformation.Question = jsonData.Question;
supportInformation.Comments = jsonData.Comments;
var response = await _incident.Create(supportInformation);
if (!string.IsNullOrEmpty(response))
{
await turnContext.SendActivityAsync($"New ticket created in our incident tracker {response}", cancellationToken : cancellationToken);
}
else
{
await turnContext.SendActivityAsync("Incident creation failed", cancellationToken : cancellationToken);
}
}
private void ShowStep(int step)
{
for (int i = 0; i <= _stepCount; i++)
{
((Panel)steps[i]).Visible = false;
}
((Panel)steps[step - 1]).Visible = true;
if (step == _stepCount)
{
lblIssueTitle.Text = txtTitle.Text;
lblProjectTitle.Text = ddProject.SelectedItem.Text;
lblPriority.Text = ddPriority.SelectedItem.Text;
lblSeverity.Text = ddSeverity.SelectedItem.Text;
lblIssueType.Text = ddType.SelectedItem.Text;
}
#region Save
if (step == _stepCount + 1)
{
ArrayList alIncidentCategories = new ArrayList();
for (int i = 0; i < lbIssueCategories.Items.Count; i++)
{
if (lbIssueCategories.Items[i].Selected)
{
alIncidentCategories.Add(int.Parse(lbIssueCategories.Items[i].Value));
}
}
int ProjectID = int.Parse(ddProject.SelectedItem.Value);
ViewState["IssueID"] = Incident.Create(txtTitle.Text, txtDescr.Text, ProjectID,
int.Parse(ddType.SelectedItem.Value), int.Parse(ddPriority.SelectedItem.Value),
int.Parse(ddSeverity.SelectedItem.Value), 0, 0, 0, 0, -1, new ArrayList(),
alIncidentCategories, null, null, false, DateTime.UtcNow, -1, PrimaryKeyId.Empty, PrimaryKeyId.Empty);
Response.Redirect("../Wizards/CommonWizard.aspx?ObjectType=7&ObjectID=" + ViewState["IssueID"].ToString());
}
#endregion
}
protected void btnSend_Click(object sender, EventArgs e)
{
ArrayList res = new ArrayList();
ArrayList resAdmin = new ArrayList();
#region MakeUsers
int iId1 = MakeUser(txtFirstName1.Text, txtLastName1.Text, txtEMail1.Text, cbAdmin1.Checked);
if (iId1 > 0)
{
if (cbAdmin1.Checked)
{
resAdmin.Add(iId1);
}
res.Add(iId1);
}
int iId2 = MakeUser(txtFirstName2.Text, txtLastName2.Text, txtEMail2.Text, cbAdmin2.Checked);
if (iId2 > 0)
{
if (cbAdmin2.Checked)
{
resAdmin.Add(iId2);
}
res.Add(iId2);
}
int iId3 = MakeUser(txtFirstName3.Text, txtLastName3.Text, txtEMail3.Text, cbAdmin3.Checked);
if (iId3 > 0)
{
if (cbAdmin3.Checked)
{
resAdmin.Add(iId3);
}
res.Add(iId3);
}
int iId4 = MakeUser(txtFirstName4.Text, txtLastName4.Text, txtEMail4.Text, cbAdmin4.Checked);
if (iId4 > 0)
{
if (cbAdmin4.Checked)
{
resAdmin.Add(iId4);
}
res.Add(iId4);
}
res.Add(Security.CurrentUser.UserID);
if (Security.IsUserInGroup(InternalSecureGroups.Administrator))
{
resAdmin.Add(Security.CurrentUser.UserID);
}
#endregion
#region MakeObjects
if (cbAdd.Checked)
{
//1.
string data0 = string.Format("[InternetShortcut]\r\nURL={0}", GlobalResourceManager.Strings["QuickHelpLink"]);
MemoryStream memStream0 = new MemoryStream();
StreamWriter writer0 = new StreamWriter(memStream0, Encoding.Unicode);
writer0.Write(data0);
writer0.Flush();
memStream0.Seek(0, SeekOrigin.Begin);
string title0 = String.Format("Справочник по работе с {0}", IbnConst.ProductFamilyShort);
string html_filename0 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title0);
if (html_filename0.IndexOf(".url") < 0)
{
html_filename0 += ".url";
}
PrimaryKeyId org_id = PrimaryKeyId.Empty;
PrimaryKeyId contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.ToDoDefaultValueClientField, out contact_id, out org_id);
ToDo.Create(-1, Security.CurrentUser.UserID, String.Format("Ознакомиться со Справочником по работе с {0}", IbnConst.ProductFamilyShort), "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename0, memStream0, res, contact_id, org_id);
//2.
if (resAdmin.Count > 0)
{
string data = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/media/p/5422.aspx");
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream, Encoding.Unicode);
writer.Write(data);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
string title = String.Format("Администрирование {0}", IbnConst.ProductName);
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
if (html_filename.IndexOf(".url") < 0)
{
html_filename += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, "Прочитать про администрирование портала", "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename, memStream, resAdmin, contact_id, org_id);
}
//3.
string data1 = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/files/folders/ibn/entry2685.aspx");
MemoryStream memStream1 = new MemoryStream();
StreamWriter writer1 = new StreamWriter(memStream1, Encoding.Unicode);
writer1.Write(data1);
writer1.Flush();
memStream1.Seek(0, SeekOrigin.Begin);
string title1 = String.Format("Что нового в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string html_filename1 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title1);
if (html_filename1.IndexOf(".url") < 0)
{
html_filename1 += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, String.Format("Ознакомиться с документом Что нового в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor), "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename1, memStream1, res, contact_id, org_id);
//4.
if (resAdmin.Count > 0)
{
string data2 = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/wikis/docs/help-desk-ibn.aspx");
MemoryStream memStream2 = new MemoryStream();
StreamWriter writer2 = new StreamWriter(memStream2, Encoding.Unicode);
writer2.Write(data2);
writer2.Flush();
memStream2.Seek(0, SeekOrigin.Begin);
string title2 = String.Format("Как настроить работу Help Desk в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string html_filename2 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title2);
if (html_filename2.IndexOf(".url") < 0)
{
html_filename2 += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, "Прочитать про настройку Help Desk", "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename2, memStream2, resAdmin, contact_id, org_id);
}
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("PrincipalId", typeof(int)));
dt.Columns.Add(new DataColumn("IsNew", typeof(bool)));
dt.Columns.Add(new DataColumn("ResponsePending", typeof(bool)));
dt.Columns.Add(new DataColumn("MustBeConfirmed", typeof(bool)));
dt.Columns.Add(new DataColumn("CanManage", typeof(bool)));
foreach (int usId in res)
{
DataRow row = dt.NewRow();
row["PrincipalId"] = usId;
row["IsNew"] = true;
row["ResponsePending"] = true;
row["MustBeConfirmed"] = false;
row["CanManage"] = (usId == Security.CurrentUser.UserID);
dt.Rows.Add(row);
}
if (Configuration.HelpDeskEnabled)
{
//5.
int IssId = Incident.Create("Демо инцидент", "",
int.Parse(PortalConfig.IncidentDefaultValueTypeField),
int.Parse(PortalConfig.IncidentDefaultValuePriorityField),
int.Parse(PortalConfig.IncidentDefaultValueSeverityField),
Security.CurrentUser.UserID, DateTime.UtcNow);
Issue2.UpdateQuickTracking(IssId, "", (int)ObjectStates.Active, -1, -1, true, dt, false);
}
//6.
org_id = PrimaryKeyId.Empty;
contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.CEntryDefaultValueClientField, out contact_id, out org_id);
CalendarEntry.Create("Демо мероприятие", "", "", -1, Security.CurrentUser.UserID,
int.Parse(PortalConfig.CEntryDefaultValuePriorityField),
(int)CalendarEntry.EventType.Event,
DateTime.Today.AddDays(1).AddHours(10),
DateTime.Today.AddDays(1).AddHours(11),
Mediachase.IBN.Business.Common.StringToArrayList(PortalConfig.CEntryDefaultValueGeneralCategoriesField),
null, null, res, contact_id, org_id);
//7.
org_id = PrimaryKeyId.Empty;
contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.DocumentDefaultValueClientField, out contact_id, out org_id);
int docId = Document.Create(String.Format("Подготовить регламент по работе с {0}", IbnConst.ProductFamilyShort), "", -1,
int.Parse(PortalConfig.DocumentDefaultValuePriorityField), Security.CurrentUser.UserID, 1, int.Parse(PortalConfig.DocumentDefaultValueTaskTimeField),
contact_id, org_id);
Document2.UpdateResources(docId, dt);
Document.ActivateDocument(docId);
}
#endregion
PortalConfig.PortalShowAdminWizard = false;
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(), "window.top.location.href='" + ResolveClientUrl("~/Apps/Shell/Pages/default.aspx") + "';", true);
}
protected void btnSave_ServerClick(object sender, System.EventArgs e)
{
Page.Validate();
if (!Page.IsValid)
{
return;
}
bool valid = true;
txtTitle.Text = HttpUtility.HtmlEncode(txtTitle.Text);
ftbDescription.Text = HttpUtility.HtmlEncode(ftbDescription.Text);
TimeSpan ts;
ArrayList alCategories = new ArrayList();
for (int i = 0; i < lbCategory.Items.Count; i++)
{
if (lbCategory.Items[i].Selected)
{
alCategories.Add(int.Parse(lbCategory.Items[i].Value));
}
}
ArrayList alIncidentCategories = new ArrayList();
for (int i = 0; i < lbIncidentCategory.Items.Count; i++)
{
if (lbIncidentCategory.Items[i].Selected)
{
alIncidentCategories.Add(int.Parse(lbIncidentCategory.Items[i].Value));
}
}
ts = new TimeSpan(ucTaskTime.Value.Ticks);
int Minutes = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedResponseTime.Value.Ticks);
int ExpectedResponseTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedAssignTime.Value.Ticks);
int ExpectedAssignTime = (int)ts.TotalMinutes;
ts = new TimeSpan(ucExpectedDuration.Value.Ticks);
int ExpectedDuration = (int)ts.TotalMinutes;
int IncidentBoxId = int.Parse(ddlFolder.SelectedValue);
int CreatorId = Security.CurrentUser.UserID;
if (ViewState["CreatorId"] != null)
{
CreatorId = (int)ViewState["CreatorId"];
}
PrimaryKeyId orgUid = PrimaryKeyId.Empty;
PrimaryKeyId contactUid = PrimaryKeyId.Empty;
if (ClientControl.ObjectType == OrganizationEntity.GetAssignedMetaClassName())
{
orgUid = ClientControl.ObjectId;
}
else
{
contactUid = ClientControl.ObjectId;
}
int iProjectId = ProjectId;
if (!Configuration.ProjectManagementEnabled || ddProject.Visible)
{
iProjectId = ddProject.ObjectId;
}
if (IncidentId != 0)
{
Issue2.Update(IncidentId, txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes, IncidentBoxId, contactUid, orgUid,
ExpectedResponseTime, ExpectedDuration, ExpectedAssignTime, alCategories, alIncidentCategories);
}
else
{
if (EMailMessageId > 0)
{
IncidentId = Incident.CreateFromEmail(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
alCategories, alIncidentCategories, IncidentBoxId, EMailMessageId, orgUid, contactUid);
}
else if (rbFile.Checked && fAssetFile.PostedFile != null && fAssetFile.PostedFile.ContentLength > 0)
{
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories,
fAssetFile.PostedFile.FileName, fAssetFile.PostedFile.InputStream, false,
DateTime.UtcNow, IncidentBoxId, contactUid, orgUid);
}
else if (rbHTML.Checked && fckEditor.Text != null && fckEditor.Text != String.Empty)
{
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream);
writer.Write(fckEditor.Text);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
String title = String.Empty;
if (tbHtmlFileTitle.Text != String.Empty)
{
title = tbHtmlFileTitle.Text;
}
else
{
title = "HTML Attachment";
}
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
html_filename = String.Concat(html_filename, ".html");
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, html_filename, memStream, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else if (rbLink.Checked && tbLink.Text != String.Empty)
{
string data = string.Format("[InternetShortcut]\r\nURL={0}", tbLink.Text);
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream, Encoding.Unicode);
writer.Write(data);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
string title = tbLinkTitle.Text;
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
if (html_filename.IndexOf(".url") < 0)
{
html_filename += ".url";
}
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, html_filename, memStream, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else if (fAssetFile.PostedFile == null)
{
IncidentId = Incident.Create(txtTitle.Text, ftbDescription.Text,
iProjectId,
int.Parse(ddlType.SelectedValue), int.Parse(ddlPriority.SelectedValue),
int.Parse(ddlSeverity.SelectedValue), Minutes,
ExpectedDuration, ExpectedResponseTime, ExpectedAssignTime,
CreatorId, alCategories, alIncidentCategories, null, null, false, DateTime.UtcNow,
IncidentBoxId, contactUid, orgUid);
}
else
{
vFile.Visible = true;
valid = false;
}
}
EditControl.Save(IncidentId);
if (IncidentId != 0 && valid)
{
if (cbOneMore.Checked)
{
if (ProjectId > 0)
{
Response.Redirect("../Incidents/IncidentEdit.aspx?Checked=1&ProjectId=" + ProjectId);
}
else
{
Response.Redirect("../Incidents/IncidentEdit.aspx?Checked=1");
}
}
else
{
Response.Redirect("../Incidents/IncidentView.aspx?IncidentId=" + IncidentId + "&Tab=Forum");
}
}
}
