public string GetAgentById(int id) { string response = ResponseNone; MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager; IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager; if (routingDataManager.GetAggregationParties().Count == 0 && routingDataManager.GetPendingRequests().Count > 0) { try { Party conversationClientParty = messageRouterManager.RoutingDataManager.GetPendingRequests().First(); messageRouterManager.RoutingDataManager.RemovePendingRequest(conversationClientParty); response = conversationClientParty.ToJsonString(); } catch (InvalidOperationException e) { System.Diagnostics.Debug.WriteLine($"Failed to handle a pending request: {e.Message}"); } } return(response); }
/// <summary> /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands. /// See IBotCommandHandler.cs for more information. /// </summary> public async virtual Task <bool> HandleCommandAsync(Activity activity) { bool wasHandled = false; Activity replyActivity = null; if (WasBotAddressedDirectly(activity) || (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} "))) { string message = MessagingUtils.StripMentionsFromMessage(activity); if (message.StartsWith($"{Commands.CommandKeyword} ")) { message = message.Remove(0, Commands.CommandKeyword.Length + 1); } string messageInLowerCase = message?.ToLower(); if (messageInLowerCase.StartsWith(Commands.CommandAddAggregationChannel)) { // Check if the Aggregation Party already exists Party aggregationParty = new Party( activity.ServiceUrl, activity.ChannelId, /* not a specific user, but a channel/conv */ null, activity.Conversation); // Establish the sender's channel/conversation as an aggreated one if (_routingDataManager.AddAggregationParty(aggregationParty)) { replyActivity = activity.CreateReply( "This channel/conversation is now where the requests are aggregated"); } else { // Aggregation already exists replyActivity = activity.CreateReply( "This channel/conversation is already receiving requests"); } wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandAcceptRequest) || messageInLowerCase.StartsWith(Commands.CommandRejectRequest)) { // Accept/reject conversation request bool doAccept = messageInLowerCase.StartsWith(Commands.CommandAcceptRequest); Party senderParty = MessagingUtils.CreateSenderParty(activity); if (_routingDataManager.IsAssociatedWithAggregation(senderParty)) { // The party is associated with the aggregation and has the right to accept/reject Party senderInConversation = _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount); if (senderInConversation == null || !_routingDataManager.IsEngaged(senderInConversation, EngagementProfile.Owner)) { if (_routingDataManager.GetPendingRequests().Count > 0) { // The name of the user to accept should be the second word string[] splitMessage = message.Split(' '); if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1])) { Party partyToAcceptOrReject = null; string errorMessage = ""; try { partyToAcceptOrReject = _routingDataManager.GetPendingRequests().Single( party => (party.ChannelAccount != null && !string.IsNullOrEmpty(party.ChannelAccount.Id) && party.ChannelAccount.Id.Equals(splitMessage[1]))); } catch (InvalidOperationException e) { errorMessage = e.Message; } if (partyToAcceptOrReject != null) { MessageRouterManager messageRouterManager = MessageRouterManager.Instance; if (doAccept) { await messageRouterManager.AddEngagementAsync(senderParty, partyToAcceptOrReject); } else { await messageRouterManager.RejectPendingRequestAsync(partyToAcceptOrReject, senderParty); } } else { replyActivity = activity.CreateReply( $"Could not find a pending request for user {splitMessage[1]}; {errorMessage}"); } } else { replyActivity = activity.CreateReply("User name missing"); } } else { replyActivity = activity.CreateReply("No pending requests"); } } else { Party otherParty = _routingDataManager.GetEngagedCounterpart(senderInConversation); if (otherParty != null) { replyActivity = activity.CreateReply($"You are already engaged in a conversation with {otherParty.ChannelAccount.Name}"); } else { replyActivity = activity.CreateReply("An error occured"); } } wasHandled = true; } } else if (messageInLowerCase.StartsWith(Commands.CommandEndEngagement)) { // End the 1:1 conversation Party senderParty = MessagingUtils.CreateSenderParty(activity); if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false) { replyActivity = activity.CreateReply("Failed to end the engagement"); } wasHandled = true; } /* * NOTE: Either remove these commands or make them unaccessible should you use this * code in production! */ #region Commands for debugging else if (messageInLowerCase.StartsWith(Commands.CommandDeleteAllRoutingData)) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data...")); _routingDataManager.DeleteAll(); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListAllParties)) { string replyMessage = string.Empty; string parties = string.Empty; foreach (Party userParty in _routingDataManager.GetUserParties()) { parties += userParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage = "No user parties;\n"; } else { replyMessage = "Users:\n" + parties; } parties = string.Empty; foreach (Party botParty in _routingDataManager.GetBotParties()) { parties += botParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage += "No bot parties"; } else { replyMessage += "Bot:\n" + parties; } replyActivity = activity.CreateReply(replyMessage); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListPendingRequests)) { string parties = string.Empty; foreach (Party party in _routingDataManager.GetPendingRequests()) { parties += party.ToString() + "\n"; } if (parties.Length == 0) { parties = "No pending requests"; } replyActivity = activity.CreateReply(parties); wasHandled = true; } else if (messageInLowerCase.StartsWith(Commands.CommandListEngagements)) { string parties = _routingDataManager.EngagementsAsString(); if (string.IsNullOrEmpty(parties)) { replyActivity = activity.CreateReply("No conversations"); } else { replyActivity = activity.CreateReply(parties); } wasHandled = true; } #if DEBUG else if (messageInLowerCase.StartsWith(Commands.CommandListLastMessageRouterResults)) { LocalRoutingDataManager routingDataManager = (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager); if (routingDataManager != null) { string resultsAsString = routingDataManager.GetLastMessageRouterResults(); replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}"); wasHandled = true; } } #endif #endregion Commands for debugging else { replyActivity = activity.CreateReply($"Command \"{messageInLowerCase}\" not recognized"); } } if (replyActivity != null) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(replyActivity); } return(wasHandled); }
/// <summary> /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands. /// See IBotCommandHandler.cs for more information. /// </summary> public async virtual Task <bool> HandleCommandAsync(Activity activity) { bool wasHandled = false; Activity replyActivity = null; // Sole use of mentions here is unreliable for Skype & Webchat // Therefore just parse the text for any bot id reference if (WasBotAddressedDirectly(activity) || activity.Text.Contains(activity.Recipient.Name) || (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} "))) { //activity.RemoveRecipientMention(); not working here //string message = MessagingUtils.StripMentionsFromMessage(activity); string message = activity.Text.Replace($"@{activity.Recipient.Name}", "").Trim(); if (message.StartsWith($"{Commands.CommandKeyword} ")) { message = message.Remove(0, Commands.CommandKeyword.Length + 1); } switch (message?.ToLower()) { case string s when(s.StartsWith(Commands.CommandEndEngagement)): { // End the 1:1 conversation Party senderParty = MessagingUtils.CreateSenderParty(activity); if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false) { replyActivity = activity.CreateReply("Failed to end the engagement"); } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandAddAggregationChannel)): { // Check if the Aggregation Party already exists /* not a specific user, but a channel/conv */ Party aggregationParty = new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation); // Establish the sender's channel/conversation as an aggreated one if not already exists if (_routingDataManager.AddAggregationParty(aggregationParty)) { replyActivity = activity.CreateReply("This channel/conversation is now where the requests are aggregated"); } else { replyActivity = activity.CreateReply("This channel/conversation is already receiving requests"); } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandAcceptRequest) || s.StartsWith(Commands.CommandRejectRequest)): { // Accept/reject conversation request bool doAccept = s.StartsWith(Commands.CommandAcceptRequest); Party senderParty = MessagingUtils.CreateSenderParty(activity); if (_routingDataManager.IsAssociatedWithAggregation(senderParty)) { // The party is associated with the aggregation and has the right to accept/reject Party senderInConversation = _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount); replyActivity = await GetEngagementActivity(activity, replyActivity, message, doAccept, senderParty, senderInConversation); wasHandled = true; } break; } case string s when(s.StartsWith(Commands.CommandListOptions)): { replyActivity = await GetAvaialableAgentOptionsCard(activity); wasHandled = true; break; } #region Agent debugging commands // TODO: Remove from production case string s when(s.StartsWith(Commands.CommandDeleteAllRoutingData)): { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data...")); _routingDataManager.DeleteAll(); wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListAllParties)): { string replyMessage = string.Empty; string parties = string.Empty; foreach (Party userParty in _routingDataManager.GetUserParties()) { parties += userParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage = "No user parties;\n"; } else { replyMessage = "Users:\n" + parties; } parties = string.Empty; foreach (Party botParty in _routingDataManager.GetBotParties()) { parties += botParty.ToString() + "\n"; } if (string.IsNullOrEmpty(parties)) { replyMessage += "No bot parties"; } else { replyMessage += "Bot:\n" + parties; } replyActivity = activity.CreateReply(replyMessage); wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListPendingRequests)): { var attachments = new List <Attachment>(); foreach (Party party in _routingDataManager.GetPendingRequests()) { attachments.Add(MessagingUtils.GetAgentRequestHeroCard(party.ChannelAccount.Name, party.ChannelId, party.ChannelAccount.Id, party)); } replyActivity = activity.CreateReply("No pending requests"); if (attachments.Count > 0) { replyActivity.Text = $"{attachments.Count} Pending requests found:"; replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel; replyActivity.Attachments = attachments; } wasHandled = true; break; } case string s when(s.StartsWith(Commands.CommandListEngagements)): { string parties = _routingDataManager.EngagementsAsString(); if (string.IsNullOrEmpty(parties)) { replyActivity = activity.CreateReply("No conversations"); } else { replyActivity = activity.CreateReply(parties); } wasHandled = true; break; } #if DEBUG case string s when(s.StartsWith(Commands.CommandListLastMessageRouterResults)): { LocalRoutingDataManager routingDataManager = (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager); if (routingDataManager != null) { string resultsAsString = routingDataManager.GetLastMessageRouterResults(); replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}"); wasHandled = true; } break; } #endif #endregion default: replyActivity = activity.CreateReply($"Command \"{message}\" not recognized"); break; } if (replyActivity != null) { ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl)); await connector.Conversations.ReplyToActivityAsync(replyActivity); } } return(wasHandled); }
/// <summary> /// Tries to accept/reject a pending request. /// </summary> /// <param name="messageRouterManager">The message router manager.</param> /// <param name="messageRouterResultHandler">The message router result handler.</param> /// <param name="senderParty">The sender party (accepter/rejecter).</param> /// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param> /// <param name="channelAccountIdOfPartyToAcceptOrReject">The channel account ID of the party whose request to accep/reject.</param> /// <returns>Null, if an accept/reject operation was executed successfully. /// A user friendly error message otherwise.</returns> public async Task <string> AcceptOrRejectRequestAsync( MessageRouterManager messageRouterManager, MessageRouterResultHandler messageRouterResultHandler, Party senderParty, bool doAccept, string channelAccountIdOfPartyToAcceptOrReject) { string errorMessage = null; IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager; Party partyToAcceptOrReject = null; if (routingDataManager.GetPendingRequests().Count > 0) { try { partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single( party => (party.ChannelAccount != null && !string.IsNullOrEmpty(party.ChannelAccount.Id) && party.ChannelAccount.Id.Equals(channelAccountIdOfPartyToAcceptOrReject))); } catch (InvalidOperationException e) { errorMessage = string.Format( ConversationText.FailedToFindPendingRequestForUserWithErrorMessage, channelAccountIdOfPartyToAcceptOrReject, e.Message); } } if (partyToAcceptOrReject != null) { Party connectedSenderParty = routingDataManager.FindConnectedPartyByChannel( senderParty.ChannelId, senderParty.ChannelAccount); bool senderIsConnected = (connectedSenderParty != null && routingDataManager.IsConnected(connectedSenderParty, ConnectionProfile.Owner)); MessageRouterResult messageRouterResult = null; if (doAccept) { if (senderIsConnected) { // The sender (accepter/rejecter) is ALREADY connected with another party Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty); if (otherParty != null) { errorMessage = string.Format( ConversationText.AlreadyConnectedWithUser, otherParty.ChannelAccount?.Name); } else { errorMessage = ConversationText.ErrorOccured; } } else { bool createNewDirectConversation = !(NoDirectConversationsWithChannels.Contains(senderParty.ChannelId.ToLower())); // Try to accept messageRouterResult = await messageRouterManager.ConnectAsync( senderParty, partyToAcceptOrReject, createNewDirectConversation); } } else { // Note: Rejecting is OK even if the sender is alreay connected messageRouterResult = messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty); } if (messageRouterResult != null) { await messageRouterResultHandler.HandleResultAsync(messageRouterResult); } } else { errorMessage = ConversationText.FailedToFindPendingRequest; } return(errorMessage); }
/// <summary> /// Tries to accept/reject a pending request. /// </summary> /// <param name="senderParty">The sender party (accepter/rejecter).</param> /// <param name="commandMessage">The command message. Required for resolving the party to accept/reject.</param> /// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param> /// <returns>Null, if successful. A user friendly error message otherwise.</returns> private async Task <string> AcceptOrRejectRequestAsync(Party senderParty, string commandMessage, bool doAccept) { string errorMessage = null; IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager; Party connectedSenderParty = routingDataManager.FindConnectedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount); if (connectedSenderParty == null || !routingDataManager.IsConnected(senderParty, ConnectionProfile.Owner)) { // The sender (accepter/rejecter) is NOT connected with another party if (routingDataManager.GetPendingRequests().Count > 0) { // The name of the user to accept should be the second word string[] splitMessage = commandMessage.Split(' '); if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1])) { Party partyToAcceptOrReject = null; try { partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single( party => (party.ChannelAccount != null && !string.IsNullOrEmpty(party.ChannelAccount.Id) && party.ChannelAccount.Id.Equals(splitMessage[1]))); } catch (InvalidOperationException e) { errorMessage = $"Failed to find a pending request for user \"{splitMessage[1]}\": {e.Message}"; } if (partyToAcceptOrReject != null) { MessageRouterResult messageRouterResult = null; if (doAccept) { messageRouterResult = await _messageRouterManager.ConnectAsync( senderParty, partyToAcceptOrReject, !partyToAcceptOrReject.ChannelId.Contains("skype")); } else { messageRouterResult = _messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty); } await _messageRouterResultHandler.HandleResultAsync(messageRouterResult); } } else { errorMessage = "User name missing"; } } else { errorMessage = "No pending requests"; } } else { // The sender (accepter/rejecter) is ALREADY connected with another party Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty); if (otherParty != null) { errorMessage = $"You are already connected with user \"{otherParty.ChannelAccount.Name}\""; } else { errorMessage = "An error occured"; } } return(errorMessage); }