public string GetAgentById(int id)
{
string response = ResponseNone;
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
if (routingDataManager.GetAggregationParties().Count == 0 &&
routingDataManager.GetPendingRequests().Count > 0)
{
try
{
Party conversationClientParty = messageRouterManager.RoutingDataManager.GetPendingRequests().First();
messageRouterManager.RoutingDataManager.RemovePendingRequest(conversationClientParty);
response = conversationClientParty.ToJsonString();
}
catch (InvalidOperationException e)
{
System.Diagnostics.Debug.WriteLine($"Failed to handle a pending request: {e.Message}");
}
}
return(response);
}
/// <summary>
/// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands.
/// See IBotCommandHandler.cs for more information.
/// </summary>
public async virtual Task <bool> HandleCommandAsync(Activity activity)
{
bool wasHandled = false;
Activity replyActivity = null;
if (WasBotAddressedDirectly(activity) ||
(!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} ")))
{
string message = MessagingUtils.StripMentionsFromMessage(activity);
if (message.StartsWith($"{Commands.CommandKeyword} "))
{
message = message.Remove(0, Commands.CommandKeyword.Length + 1);
}
string messageInLowerCase = message?.ToLower();
if (messageInLowerCase.StartsWith(Commands.CommandAddAggregationChannel))
{
// Check if the Aggregation Party already exists
Party aggregationParty = new Party(
activity.ServiceUrl,
activity.ChannelId,
/* not a specific user, but a channel/conv */ null,
activity.Conversation);
// Establish the sender's channel/conversation as an aggreated one
if (_routingDataManager.AddAggregationParty(aggregationParty))
{
replyActivity = activity.CreateReply(
"This channel/conversation is now where the requests are aggregated");
}
else
{
// Aggregation already exists
replyActivity = activity.CreateReply(
"This channel/conversation is already receiving requests");
}
wasHandled = true;
}
else if (messageInLowerCase.StartsWith(Commands.CommandAcceptRequest) ||
messageInLowerCase.StartsWith(Commands.CommandRejectRequest))
{
// Accept/reject conversation request
bool doAccept = messageInLowerCase.StartsWith(Commands.CommandAcceptRequest);
Party senderParty = MessagingUtils.CreateSenderParty(activity);
if (_routingDataManager.IsAssociatedWithAggregation(senderParty))
{
// The party is associated with the aggregation and has the right to accept/reject
Party senderInConversation =
_routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);
if (senderInConversation == null || !_routingDataManager.IsEngaged(senderInConversation, EngagementProfile.Owner))
{
if (_routingDataManager.GetPendingRequests().Count > 0)
{
// The name of the user to accept should be the second word
string[] splitMessage = message.Split(' ');
if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1]))
{
Party partyToAcceptOrReject = null;
string errorMessage = "";
try
{
partyToAcceptOrReject = _routingDataManager.GetPendingRequests().Single(
party => (party.ChannelAccount != null &&
!string.IsNullOrEmpty(party.ChannelAccount.Id) &&
party.ChannelAccount.Id.Equals(splitMessage[1])));
}
catch (InvalidOperationException e)
{
errorMessage = e.Message;
}
if (partyToAcceptOrReject != null)
{
MessageRouterManager messageRouterManager = MessageRouterManager.Instance;
if (doAccept)
{
await messageRouterManager.AddEngagementAsync(senderParty, partyToAcceptOrReject);
}
else
{
await messageRouterManager.RejectPendingRequestAsync(partyToAcceptOrReject, senderParty);
}
}
else
{
replyActivity = activity.CreateReply(
$"Could not find a pending request for user {splitMessage[1]}; {errorMessage}");
}
}
else
{
replyActivity = activity.CreateReply("User name missing");
}
}
else
{
replyActivity = activity.CreateReply("No pending requests");
}
}
else
{
Party otherParty = _routingDataManager.GetEngagedCounterpart(senderInConversation);
if (otherParty != null)
{
replyActivity = activity.CreateReply($"You are already engaged in a conversation with {otherParty.ChannelAccount.Name}");
}
else
{
replyActivity = activity.CreateReply("An error occured");
}
}
wasHandled = true;
}
}
else if (messageInLowerCase.StartsWith(Commands.CommandEndEngagement))
{
// End the 1:1 conversation
Party senderParty = MessagingUtils.CreateSenderParty(activity);
if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false)
{
replyActivity = activity.CreateReply("Failed to end the engagement");
}
wasHandled = true;
}
/*
* NOTE: Either remove these commands or make them unaccessible should you use this
* code in production!
*/
#region Commands for debugging
else if (messageInLowerCase.StartsWith(Commands.CommandDeleteAllRoutingData))
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data..."));
_routingDataManager.DeleteAll();
wasHandled = true;
}
else if (messageInLowerCase.StartsWith(Commands.CommandListAllParties))
{
string replyMessage = string.Empty;
string parties = string.Empty;
foreach (Party userParty in _routingDataManager.GetUserParties())
{
parties += userParty.ToString() + "\n";
}
if (string.IsNullOrEmpty(parties))
{
replyMessage = "No user parties;\n";
}
else
{
replyMessage = "Users:\n" + parties;
}
parties = string.Empty;
foreach (Party botParty in _routingDataManager.GetBotParties())
{
parties += botParty.ToString() + "\n";
}
if (string.IsNullOrEmpty(parties))
{
replyMessage += "No bot parties";
}
else
{
replyMessage += "Bot:\n" + parties;
}
replyActivity = activity.CreateReply(replyMessage);
wasHandled = true;
}
else if (messageInLowerCase.StartsWith(Commands.CommandListPendingRequests))
{
string parties = string.Empty;
foreach (Party party in _routingDataManager.GetPendingRequests())
{
parties += party.ToString() + "\n";
}
if (parties.Length == 0)
{
parties = "No pending requests";
}
replyActivity = activity.CreateReply(parties);
wasHandled = true;
}
else if (messageInLowerCase.StartsWith(Commands.CommandListEngagements))
{
string parties = _routingDataManager.EngagementsAsString();
if (string.IsNullOrEmpty(parties))
{
replyActivity = activity.CreateReply("No conversations");
}
else
{
replyActivity = activity.CreateReply(parties);
}
wasHandled = true;
}
#if DEBUG
else if (messageInLowerCase.StartsWith(Commands.CommandListLastMessageRouterResults))
{
LocalRoutingDataManager routingDataManager =
(MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager);
if (routingDataManager != null)
{
string resultsAsString = routingDataManager.GetLastMessageRouterResults();
replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}");
wasHandled = true;
}
}
#endif
#endregion Commands for debugging
else
{
replyActivity = activity.CreateReply($"Command \"{messageInLowerCase}\" not recognized");
}
}
if (replyActivity != null)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(replyActivity);
}
return(wasHandled);
}
/// <summary>
/// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands.
/// See IBotCommandHandler.cs for more information.
/// </summary>
public async virtual Task <bool> HandleCommandAsync(Activity activity)
{
bool wasHandled = false;
Activity replyActivity = null;
// Sole use of mentions here is unreliable for Skype & Webchat
// Therefore just parse the text for any bot id reference
if (WasBotAddressedDirectly(activity) ||
activity.Text.Contains(activity.Recipient.Name) ||
(!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} ")))
{
//activity.RemoveRecipientMention(); not working here
//string message = MessagingUtils.StripMentionsFromMessage(activity);
string message = activity.Text.Replace($"@{activity.Recipient.Name}", "").Trim();
if (message.StartsWith($"{Commands.CommandKeyword} "))
{
message = message.Remove(0, Commands.CommandKeyword.Length + 1);
}
switch (message?.ToLower())
{
case string s when(s.StartsWith(Commands.CommandEndEngagement)):
{
// End the 1:1 conversation
Party senderParty = MessagingUtils.CreateSenderParty(activity);
if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false)
{
replyActivity = activity.CreateReply("Failed to end the engagement");
}
wasHandled = true;
break;
}
case string s when(s.StartsWith(Commands.CommandAddAggregationChannel)):
{
// Check if the Aggregation Party already exists
/* not a specific user, but a channel/conv */
Party aggregationParty = new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation);
// Establish the sender's channel/conversation as an aggreated one if not already exists
if (_routingDataManager.AddAggregationParty(aggregationParty))
{
replyActivity = activity.CreateReply("This channel/conversation is now where the requests are aggregated");
}
else
{
replyActivity = activity.CreateReply("This channel/conversation is already receiving requests");
}
wasHandled = true;
break;
}
case string s when(s.StartsWith(Commands.CommandAcceptRequest) || s.StartsWith(Commands.CommandRejectRequest)):
{
// Accept/reject conversation request
bool doAccept = s.StartsWith(Commands.CommandAcceptRequest);
Party senderParty = MessagingUtils.CreateSenderParty(activity);
if (_routingDataManager.IsAssociatedWithAggregation(senderParty))
{
// The party is associated with the aggregation and has the right to accept/reject
Party senderInConversation =
_routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);
replyActivity = await GetEngagementActivity(activity, replyActivity, message, doAccept, senderParty, senderInConversation);
wasHandled = true;
}
break;
}
case string s when(s.StartsWith(Commands.CommandListOptions)):
{
replyActivity = await GetAvaialableAgentOptionsCard(activity);
wasHandled = true;
break;
}
#region Agent debugging commands
// TODO: Remove from production
case string s when(s.StartsWith(Commands.CommandDeleteAllRoutingData)):
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data..."));
_routingDataManager.DeleteAll();
wasHandled = true;
break;
}
case string s when(s.StartsWith(Commands.CommandListAllParties)):
{
string replyMessage = string.Empty;
string parties = string.Empty;
foreach (Party userParty in _routingDataManager.GetUserParties())
{
parties += userParty.ToString() + "\n";
}
if (string.IsNullOrEmpty(parties))
{
replyMessage = "No user parties;\n";
}
else
{
replyMessage = "Users:\n" + parties;
}
parties = string.Empty;
foreach (Party botParty in _routingDataManager.GetBotParties())
{
parties += botParty.ToString() + "\n";
}
if (string.IsNullOrEmpty(parties))
{
replyMessage += "No bot parties";
}
else
{
replyMessage += "Bot:\n" + parties;
}
replyActivity = activity.CreateReply(replyMessage);
wasHandled = true;
break;
}
case string s when(s.StartsWith(Commands.CommandListPendingRequests)):
{
var attachments = new List <Attachment>();
foreach (Party party in _routingDataManager.GetPendingRequests())
{
attachments.Add(MessagingUtils.GetAgentRequestHeroCard(party.ChannelAccount.Name, party.ChannelId, party.ChannelAccount.Id, party));
}
replyActivity = activity.CreateReply("No pending requests");
if (attachments.Count > 0)
{
replyActivity.Text = $"{attachments.Count} Pending requests found:";
replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel;
replyActivity.Attachments = attachments;
}
wasHandled = true;
break;
}
case string s when(s.StartsWith(Commands.CommandListEngagements)):
{
string parties = _routingDataManager.EngagementsAsString();
if (string.IsNullOrEmpty(parties))
{
replyActivity = activity.CreateReply("No conversations");
}
else
{
replyActivity = activity.CreateReply(parties);
}
wasHandled = true;
break;
}
#if DEBUG
case string s when(s.StartsWith(Commands.CommandListLastMessageRouterResults)):
{
LocalRoutingDataManager routingDataManager =
(MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager);
if (routingDataManager != null)
{
string resultsAsString = routingDataManager.GetLastMessageRouterResults();
replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}");
wasHandled = true;
}
break;
}
#endif
#endregion
default:
replyActivity = activity.CreateReply($"Command \"{message}\" not recognized");
break;
}
if (replyActivity != null)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
await connector.Conversations.ReplyToActivityAsync(replyActivity);
}
}
return(wasHandled);
}
/// <summary>
/// Tries to accept/reject a pending request.
/// </summary>
/// <param name="messageRouterManager">The message router manager.</param>
/// <param name="messageRouterResultHandler">The message router result handler.</param>
/// <param name="senderParty">The sender party (accepter/rejecter).</param>
/// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param>
/// <param name="channelAccountIdOfPartyToAcceptOrReject">The channel account ID of the party whose request to accep/reject.</param>
/// <returns>Null, if an accept/reject operation was executed successfully.
/// A user friendly error message otherwise.</returns>
public async Task <string> AcceptOrRejectRequestAsync(
MessageRouterManager messageRouterManager, MessageRouterResultHandler messageRouterResultHandler,
Party senderParty, bool doAccept, string channelAccountIdOfPartyToAcceptOrReject)
{
string errorMessage = null;
IRoutingDataManager routingDataManager = messageRouterManager.RoutingDataManager;
Party partyToAcceptOrReject = null;
if (routingDataManager.GetPendingRequests().Count > 0)
{
try
{
partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single(
party => (party.ChannelAccount != null &&
!string.IsNullOrEmpty(party.ChannelAccount.Id) &&
party.ChannelAccount.Id.Equals(channelAccountIdOfPartyToAcceptOrReject)));
}
catch (InvalidOperationException e)
{
errorMessage = string.Format(
ConversationText.FailedToFindPendingRequestForUserWithErrorMessage,
channelAccountIdOfPartyToAcceptOrReject,
e.Message);
}
}
if (partyToAcceptOrReject != null)
{
Party connectedSenderParty =
routingDataManager.FindConnectedPartyByChannel(
senderParty.ChannelId, senderParty.ChannelAccount);
bool senderIsConnected =
(connectedSenderParty != null &&
routingDataManager.IsConnected(connectedSenderParty, ConnectionProfile.Owner));
MessageRouterResult messageRouterResult = null;
if (doAccept)
{
if (senderIsConnected)
{
// The sender (accepter/rejecter) is ALREADY connected with another party
Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty);
if (otherParty != null)
{
errorMessage = string.Format(
ConversationText.AlreadyConnectedWithUser, otherParty.ChannelAccount?.Name);
}
else
{
errorMessage = ConversationText.ErrorOccured;
}
}
else
{
bool createNewDirectConversation =
!(NoDirectConversationsWithChannels.Contains(senderParty.ChannelId.ToLower()));
// Try to accept
messageRouterResult = await messageRouterManager.ConnectAsync(
senderParty,
partyToAcceptOrReject,
createNewDirectConversation);
}
}
else
{
// Note: Rejecting is OK even if the sender is alreay connected
messageRouterResult = messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty);
}
if (messageRouterResult != null)
{
await messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
}
else
{
errorMessage = ConversationText.FailedToFindPendingRequest;
}
return(errorMessage);
}
/// <summary>
/// Tries to accept/reject a pending request.
/// </summary>
/// <param name="senderParty">The sender party (accepter/rejecter).</param>
/// <param name="commandMessage">The command message. Required for resolving the party to accept/reject.</param>
/// <param name="doAccept">If true, will try to accept the request. If false, will reject.</param>
/// <returns>Null, if successful. A user friendly error message otherwise.</returns>
private async Task <string> AcceptOrRejectRequestAsync(Party senderParty, string commandMessage, bool doAccept)
{
string errorMessage = null;
IRoutingDataManager routingDataManager = _messageRouterManager.RoutingDataManager;
Party connectedSenderParty = routingDataManager.FindConnectedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);
if (connectedSenderParty == null || !routingDataManager.IsConnected(senderParty, ConnectionProfile.Owner))
{
// The sender (accepter/rejecter) is NOT connected with another party
if (routingDataManager.GetPendingRequests().Count > 0)
{
// The name of the user to accept should be the second word
string[] splitMessage = commandMessage.Split(' ');
if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1]))
{
Party partyToAcceptOrReject = null;
try
{
partyToAcceptOrReject = routingDataManager.GetPendingRequests().Single(
party => (party.ChannelAccount != null &&
!string.IsNullOrEmpty(party.ChannelAccount.Id) &&
party.ChannelAccount.Id.Equals(splitMessage[1])));
}
catch (InvalidOperationException e)
{
errorMessage = $"Failed to find a pending request for user \"{splitMessage[1]}\": {e.Message}";
}
if (partyToAcceptOrReject != null)
{
MessageRouterResult messageRouterResult = null;
if (doAccept)
{
messageRouterResult = await _messageRouterManager.ConnectAsync(
senderParty, partyToAcceptOrReject, !partyToAcceptOrReject.ChannelId.Contains("skype"));
}
else
{
messageRouterResult = _messageRouterManager.RejectPendingRequest(partyToAcceptOrReject, senderParty);
}
await _messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
}
else
{
errorMessage = "User name missing";
}
}
else
{
errorMessage = "No pending requests";
}
}
else
{
// The sender (accepter/rejecter) is ALREADY connected with another party
Party otherParty = routingDataManager.GetConnectedCounterpart(connectedSenderParty);
if (otherParty != null)
{
errorMessage = $"You are already connected with user \"{otherParty.ChannelAccount.Name}\"";
}
else
{
errorMessage = "An error occured";
}
}
return(errorMessage);
}