private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID) { bool enableCustomerSpecificKB = false; bool enableCustomerProductAssociation = false; bool enableAnonymousProductAssociation = false; List <KBSearchItem> items = new List <KBSearchItem>(); int customerID = 0; User user = Users.GetUser(loginUser, userID); if (user != null) { customerID = user.OrganizationID; } CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser); hubFeatureSettings.LoadByCustomerHubID(hubID); if (hubFeatureSettings.Any()) { enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation; enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation; enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB; } for (int i = 0; i < results.Count; i++) { results.GetNthDoc(i); int ticketID = int.Parse(results.CurrentItem.Filename); if (ticketID > 0) { TicketsView ticketsViewHelper = new TicketsView(loginUser); ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation); if (ticketsViewHelper.Any()) { KBSearchItem item = new KBSearchItem(); item.HitRating = results.CurrentItem.ScorePercent; item.Article = ticketsViewHelper[0].GetProxy(); TicketRatings ratings = new TicketRatings(loginUser); ratings.LoadByTicketID(ticketID); if (ratings.Any()) { TicketRating rating = ratings[0]; item.VoteRating = rating.ThumbsUp; } items.Add(item); } } } return(items); }