public static string GetTicketsByCustomerID(RestCommand command, int customerID, bool orderByDateCreated = false)
{
TicketsView tickets = new TicketsView(command.LoginUser);
string orderBy = orderByDateCreated ? "ot.DateCreated DESC" : "TicketNumber";
string xml = "";
if (command.IsPaging)
{
try
{
//remove Paging parameters
NameValueCollection filters = new NameValueCollection();
foreach (string key in command.Filters.AllKeys)
{
if (key.ToLower() != "pagenumber" && key.ToLower() != "pagesize")
{
filters.Add(key, command.Filters[key]);
}
}
tickets.LoadByCustomerID(customerID, filters, (int)command.PageNumber, (int)command.PageSize, orderBy);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (DataRow row in tickets.Table.Rows)
{
int ticketId = (int)row["TicketID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticketId);
tags = tags ?? new Tags(command.LoginUser);
tickets.WriteXml(writer, row, "Ticket", true, new NameValueCollection(), tags);
}
int totalRecords = 0;
if (tickets.Count > 0)
{
totalRecords = tickets[0].TotalRecords;
}
writer.WriteElementString("TotalRecords", totalRecords.ToString());
xml = Tickets.EndXmlWrite(writer);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTicketsByCustomerID(). Paging. SQL filtering generation failed.");
throw new RestException(HttpStatusCode.InternalServerError, "There was an error processing your request. Please contact TeamSupport.com", ex);
}
}
else
{
tickets.LoadByCustomerID(customerID, orderBy);
xml = tickets.GetXml("Tickets", "Ticket", true, command.Filters, command.IsPaging);
xml = AddTagsToTickets(xml, command);
}
return(xml);
}
public static string GetTicketsView(RestCommand command)
{
TicketsView ticketsView = new TicketsView(command.LoginUser);
ticketsView.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(ticketsView.GetXml("TicketsView", "TicketsViewItem", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
public static string GetTicketsByAssetID(RestCommand command, int assetID, bool orderByDateCreated = false)
{
TicketsView tickets = new TicketsView(command.LoginUser);
if (orderByDateCreated)
{
tickets.LoadByAssetID(assetID, "at.DateCreated DESC");
}
else
{
tickets.LoadByAssetID(assetID);
}
return(tickets.GetXml("Tickets", "Ticket", command.Filters["TicketTypeID"] != null, command.Filters));
}
public static string GetCustomerTickets(RestCommand command)
{
TicketsView tickets = new TicketsView(command.LoginUser);
string xml = "";
if (command.Filters["TicketTypeID"] != null)
{
try
{
int ticketTypeID = int.Parse(command.Filters["TicketTypeID"]);
TicketType ticketType = TicketTypes.GetTicketType(command.LoginUser, ticketTypeID);
if (ticketType.OrganizationID != command.Organization.ParentID)
{
throw new Exception();
}
tickets.LoadByCustomerTicketTypeID(command.Organization.OrganizationID, ticketTypeID);
}
catch (Exception ex)
{
throw new RestException(HttpStatusCode.NotAcceptable, ex.Message);
throw new RestException(HttpStatusCode.NotAcceptable, "Invalid TicketTypeID to filter.", ex);
}
}
else
{
if (command.IsPaging)
{
try
{
//remove Paging parameters
NameValueCollection filters = new NameValueCollection();
foreach (string key in command.Filters.AllKeys)
{
if (key.ToLower() != "pagenumber" && key.ToLower() != "pagesize")
{
filters.Add(key, command.Filters[key]);
}
}
tickets.LoadByCustomerID(command.Organization.OrganizationID, command.Filters, (int)command.PageNumber, (int)command.PageSize);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (DataRow row in tickets.Table.Rows)
{
int ticketId = (int)row["TicketID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticketId);
tags = tags ?? new Tags(command.LoginUser);
tickets.WriteXml(writer, row, "Ticket", true, new NameValueCollection(), tags);
}
int totalRecords = 0;
if (tickets.Count > 0)
{
totalRecords = tickets[0].TotalRecords;
}
writer.WriteElementString("TotalRecords", totalRecords.ToString());
xml = Tickets.EndXmlWrite(writer);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetCustomerTickets(). Paging. SQL filtering generation failed.");
throw new RestException(HttpStatusCode.InternalServerError, "There was an error processing your request. Please contact TeamSupport.com", ex);
}
}
else
{
tickets.LoadByCustomerID(command.Organization.OrganizationID);
xml = tickets.GetXml("Tickets", "Ticket", true, command.Filters, command.IsPaging);
xml = AddTagsToTickets(xml, command, true);
}
}
return(xml);
}
public static string GetTickets(RestCommand command)
{
string xml = "";
bool hasBeenFiltered = false;
int totalRecords = 0;
if (command.IsPaging)
{
try
{
TicketsView tickets = new TicketsView(command.LoginUser);
tickets.LoadAllTicketIds(command.Organization.OrganizationID, command.Filters, command.PageNumber, command.PageSize);
hasBeenFiltered = true;
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (int ticketTypeId in tickets.GroupBy(g => g.TicketTypeID).Select(p => p.Key).ToList())
{
try
{
TicketsView ticketsResult = new TicketsView(command.LoginUser);
ticketsResult.LoadByTicketIDList(command.Organization.OrganizationID, ticketTypeId, tickets.Where(w => w.TicketTypeID == ticketTypeId).Select(p => p.TicketID).ToList());
foreach (DataRow row in ticketsResult.Table.Rows)
{
int ticketId = (int)row["TicketID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticketId);
tags = tags ?? new Tags(command.LoginUser);
ticketsResult.WriteXml(writer, row, "Ticket", true, !hasBeenFiltered ? command.Filters : new System.Collections.Specialized.NameValueCollection(), tags);
}
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTickets(). Paging.");
}
}
if (tickets.Count > 0)
{
totalRecords = tickets[0].TotalRecords;
}
writer.WriteElementString("TotalRecords", totalRecords.ToString());
xml = Tickets.EndXmlWrite(writer);
}
catch (Exception ex)
{
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTickets(). Paging. SQL filtering generation failed.");
throw new RestException(HttpStatusCode.InternalServerError, "There was an error processing your request. Please contact TeamSupport.com", ex);
}
}
else
{
//No Paging
if (command.Filters["TicketTypeID"] != null)
{
try
{
TicketsView tickets = new TicketsView(command.LoginUser);
int ticketTypeID = int.Parse(command.Filters["TicketTypeID"]);
TicketType ticketType = TicketTypes.GetTicketType(command.LoginUser, ticketTypeID);
if (ticketType.OrganizationID != command.Organization.OrganizationID)
{
throw new Exception();
}
try
{
tickets.LoadByTicketTypeID(ticketTypeID, command.Organization.OrganizationID, command.Filters);
}
catch (Exception ex)
{
//if something fails use the old method
tickets.LoadByTicketTypeID(ticketTypeID);
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTickets(). No Paging. SQL filtering generation failed, fell into old method.");
}
xml = tickets.GetXml("Tickets", "Ticket", true, command.Filters);
xml = AddTagsToTickets(xml, command);
}
catch (Exception ex)
{
throw new RestException(HttpStatusCode.NotAcceptable, "Invalid TicketTypeID to filter.", ex);
}
}
else
{
TicketTypes ticketTypes = new TicketTypes(command.LoginUser);
ticketTypes.LoadByOrganizationID(command.Organization.OrganizationID);
TicketsView tickets = new TicketsView(command.LoginUser);
XmlTextWriter writer = Tickets.BeginXmlWrite("Tickets");
foreach (TicketType ticketType in ticketTypes)
{
try
{
tickets.LoadByTicketTypeID(ticketType.TicketTypeID, command.Organization.OrganizationID, command.Filters);
}
catch (Exception ex)
{
if (ex is System.Data.SqlClient.SqlException && ex.Message.ToLower().Contains("variable names must be unique within a query batch or stored procedure"))
{
throw ex;
}
else
{
//if something fails use the old method
tickets.LoadByTicketTypeID(ticketType.TicketTypeID);
ExceptionLogs.LogException(command.LoginUser, ex, "API", "RestTickets. GetTickets(). No Paging. No TicketTypeId filter. SQL filtering generation failed, fell into old method.");
}
}
foreach (DataRow row in tickets.Table.Rows)
{
int ticketId = (int)row["TicketID"];
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticketId);
tags = tags ?? new Tags(command.LoginUser);
tickets.WriteXml(writer, row, "Ticket", true, command.Filters, tags);
}
}
xml = Tickets.EndXmlWrite(writer);
}
}
return(xml);
}
