/// <summary>
/// Returns tickets with that tag in groups of 15. Use the page index to get the next set.
/// </summary>
/// <param name="tagName"></param>
/// <param name="page"></param>
/// <returns></returns>
public List <Ticket> GetTicktesForTagByPage(string tagName, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("{0}/{1}.xml", Tags, tagName)
};
request.AddParameter("page", page.ToString());
return(Execute <List <Ticket> >(request));
}
public List <Ticket> GetTicketsInViewByPage(int viewId, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("rules/{0}.xml", viewId)
};
request.AddParameter("page", page.ToString());
return(Execute <List <Ticket> >(request));
}
/// <summary>
/// Returns tickets with that tag in groups of 15. Use the page index to get the next set.
/// </summary>
/// <param name="tagName"></param>
/// <param name="page"></param>
/// <returns></returns>
public List<Ticket> GetTicktesForTagByPage(string tagName, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("{0}/{1}.xml", Tags, tagName)
};
request.AddParameter("page", page.ToString());
return Execute<List<Ticket>>(request);
}
/// <summary>
/// Matches the api method at http://www.zendesk.com/api/users
/// Ex: QueryUsers("*****@*****.**") returns a list of users with that email, which should only be one.
/// </summary>
/// <param name="query"></param>
/// <returns></returns>
public List <User> QueryUsers(string query)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Users,
};
request.AddParameter("query", query);
return(Execute <List <User> >(request));
}
public List <Ticket> GetTicketsForUserByPage(string email, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Requests + ".xml",
};
//Assume the user
request.AddHeader(XOnBehalfOfEmail, email);
request.AddParameter("page", page.ToString());
//Get the open ones
var ticktes = Execute <List <Ticket> >(request);
//Now get the closed ones
request.AddParameter("filter", "solved");
var closedOrSolved = Execute <List <Ticket> >(request);
ticktes.AddRange(closedOrSolved);
return(ticktes);
}
public bool ApplyMacro(int macroId, int ticketId)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/apply.json", Macros, macroId)
};
request.AddParameter("ticket_id", ticketId.ToString());
var resp = Execute(request);
return(resp.StatusCode == System.Net.HttpStatusCode.OK);
}
public bool ApplyMacro(int macroId, int ticketId)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/apply.xml", Macros, macroId)
};
request.AddParameter("ticket_id", ticketId.ToString());
var resp = Execute(request);
return resp.StatusCode == System.Net.HttpStatusCode.OK;
}
/// <summary>
/// Throws a ZenDeskNotAcceptableInputException if the twitter account doesn't exist or is already assigned to someone else.
/// </summary>
/// <param name="userId"></param>
/// <param name="twitterHandle"></param>
/// <returns></returns>
public bool AddTwitterHandleToUser(int userId, string twitterHandle)
{
//first check to see if the user already has that twitter identity
var records = GetUserIdentities(userId);
if (records.Where(x => x.ScreenName == twitterHandle).Count() > 0)
return true;
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/user_identities.xml", Users, userId)
};
request.AddParameter("text/xml", string.Format("<twitter>{0}</twitter>", twitterHandle), ParameterType.RequestBody);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.Created;
}
public bool AddEmailAddressToAUser(int userId, string email)
{
//first check to see if the user allready has that email identity
var emails = GetUserIdentities(userId);
if (emails.Where(x => x.Value == email).Count() > 0)
return true;
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/user_identities.xml", Users, userId)
};
request.AddParameter("text/xml", string.Format("<email>{0}</email>", email), ParameterType.RequestBody);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.Created;
}
/// <summary>
/// Throws a ZenDeskNotAcceptableInputException if the twitter account doesn't exist or is already assigned to someone else.
/// </summary>
/// <param name="userId"></param>
/// <param name="twitterHandle"></param>
/// <returns></returns>
public bool AddTwitterHandleToUser(int userId, string twitterHandle)
{
//first check to see if the user already has that twitter identity
var records = GetUserIdentities(userId);
if (records.Where(x => x.ScreenName == twitterHandle).Count() > 0)
{
return(true);
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/user_identities.xml", Users, userId)
};
request.AddParameter("text/xml", string.Format("<twitter>{0}</twitter>", twitterHandle), ParameterType.RequestBody);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.Created);
}
public bool AddEmailAddressToAUser(int userId, string email)
{
//first check to see if the user allready has that email identity
var emails = GetUserIdentities(userId);
if (emails.Where(x => x.Value == email).Count() > 0)
{
return(true);
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = string.Format("{0}/{1}/user_identities.xml", Users, userId)
};
request.AddParameter("text/xml", string.Format("<email>{0}</email>", email), ParameterType.RequestBody);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.Created);
}
public List<Ticket> GetTicketsInViewByPage(int viewId, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("rules/{0}.xml", viewId)
};
request.AddParameter("page", page.ToString());
return Execute<List<Ticket>>(request);
}
public List<Ticket> GetTicketsForUserByPage(string email, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Requests + ".xml",
};
//Assume the user
request.AddHeader(XOnBehalfOfEmail, email);
request.AddParameter("page", page.ToString());
//Get the open ones
var ticktes = Execute<List<Ticket>>(request);
//Now get the closed ones
request.AddParameter("filter", "solved");
var closedOrSolved = Execute<List<Ticket>>(request);
ticktes.AddRange(closedOrSolved);
return ticktes;
}
private List<Organization> GetOrganizationssByPage(int page)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("{0}.xml", _organizations)
};
request.AddParameter("page", page.ToString());
return Execute<List<Organization>>(request);
}
private List<User> GetUsersByPage(int page)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = string.Format("{0}.xml", Users)
};
request.AddParameter("page", page.ToString());
return Execute<List<User>>(request);
}
/// <summary>
/// Matches the api method at http://www.zendesk.com/api/users
/// Ex: QueryUsers("*****@*****.**") returns a list of users with that email, which should only be one.
/// </summary>
/// <param name="query"></param>
/// <returns></returns>
public List<User> QueryUsers(string query)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Users,
};
request.AddParameter("query", query);
return Execute<List<User>>(request);
}