public int CreateTicketAsEndUser(string endUserEmail, Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Requests + ".xml"
};
request.AddHeader(XOnBehalfOfEmail, endUserEmail);
request.AddBody(ticket);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreateTicketAsEndUser(string endUserEmail, Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Requests + ".xml"
};
request.AddHeader(XOnBehalfOfEmail, endUserEmail);
request.AddBody(ticket);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
public bool UpdateTicketAsEndUser(int ticketId, Comment comment)
{
string email = GetUserById(GetTicketById(ticketId).RequesterId).Email;
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Requests, ticketId.ToString())
};
request.AddHeader(XOnBehalfOfEmail, email);
request.AddBody(comment);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public List <Ticket> GetTicketsForUserByPage(string email, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Requests + ".xml",
};
//Assume the user
request.AddHeader(XOnBehalfOfEmail, email);
request.AddParameter("page", page.ToString());
//Get the open ones
var ticktes = Execute <List <Ticket> >(request);
//Now get the closed ones
request.AddParameter("filter", "solved");
var closedOrSolved = Execute <List <Ticket> >(request);
ticktes.AddRange(closedOrSolved);
return(ticktes);
}
public bool UpdateTicketAsEndUser(int ticketId, Comment comment)
{
string email = GetUserById(GetTicketById(ticketId).RequesterId).Email;
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Requests, ticketId.ToString())
};
request.AddHeader(XOnBehalfOfEmail, email);
request.AddBody(comment);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public List<Ticket> GetTicketsForUserByPage(string email, int page = 1)
{
var request = new ZenRestRequest
{
Method = Method.GET,
Resource = Requests + ".xml",
};
//Assume the user
request.AddHeader(XOnBehalfOfEmail, email);
request.AddParameter("page", page.ToString());
//Get the open ones
var ticktes = Execute<List<Ticket>>(request);
//Now get the closed ones
request.AddParameter("filter", "solved");
var closedOrSolved = Execute<List<Ticket>>(request);
ticktes.AddRange(closedOrSolved);
return ticktes;
}