static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// update a task's attributes
Task task = client.UpdateTask(WorkspaceSid, TaskSid, "{\"type\":\"support\"}", null, null, null);
Console.WriteLine(task.Attributes);
Console.WriteLine(task.Age);
// update a task attributes with a dictionary to map to json
Dictionary<string,string> attributes = new Dictionary<string,string>();
attributes.Add("type", "support");
task = client.UpdateTask(WorkspaceSid, TaskSid, attributes, null);
Console.WriteLine(task.Attributes);
Console.WriteLine(task.Age);
// cancel a task
task = client.UpdateTask(WorkspaceSid, TaskSid, null, null, "canceled", "waiting too long");
Console.WriteLine(task.AssignmentStatus);
Console.WriteLine(task.Reason);
// cancel a task #2
task = client.CancelTask(WorkspaceSid, TaskSid, "waiting too long");
Console.WriteLine(task.AssignmentStatus);
Console.WriteLine(task.Reason);
}
public void ShouldSetProperApiVersion()
{
var client = new TaskRouterClient("XXXXXX", "XXXXXXX");
Assert.AreEqual("v1", client.ApiVersion);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
client.DeleteWorkspace(WorkspaceSid);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Workspace workspace = client.GetWorkspace(WorkspaceSid);
Console.WriteLine(workspace.FriendlyName);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
TaskQueue taskQueue = client.AddTaskQueue (WorkspaceSid, "English", "WAxxxx", "WAyyyy", "languages HAS 'english'", null);
Console.WriteLine(taskQueue.FriendlyName);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Activity activity = client.AddActivity(WorkspaceSid, "NewAvailableActivity", true);
Console.WriteLine(activity.FriendlyName);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Workspace workspace = client.AddWorkspace("NewWorkspace", "http://requestb.in/vh9reovh", "FIFO");
Console.WriteLine(workspace.FriendlyName);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
WorkersStatistics stats = client.ListWorkersStatistics(WorkspaceSid);
Console.WriteLine(stats.Cumulative.ReservationsAccepted);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string WorkflowSid = "WWXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Task task = client.AddTask(WorkspaceSid, "{\"type\":\"support\"}", WorkflowSid, null, null);
Console.WriteLine(task.Attributes);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
WorkflowResult workflowResult = client.ListWorkflows(WorkspaceSid);
foreach(Workflow workflow in workflowResult.Workflows) {
Console.WriteLine(workflow.FriendlyName);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
ActivityResult activityResult = client.ListActivities(WorkspaceSid);
foreach(Activity activity in activityResult.Activities) {
Console.WriteLine(activity.FriendlyName);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
TaskQueueResult taskQueueResult = client.ListTaskQueues(WorkspaceSid);
foreach(TaskQueue taskQueue in taskQueueResult.taskQueues) {
Console.WriteLine(taskQueue.FriendlyName);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
EventResult eventsResult = client.ListEvents(WorkspaceSid);
foreach(Event trEvent in eventsResult.Events) {
Console.WriteLine(trEvent.EventType);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskQueueSid = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
TaskQueue taskQueue = client.UpdateTaskQueue(WorkspaceSid, TaskQueueSid, null, null, null, "languages HAS 'english'", 100);
Console.WriteLine(taskQueue.FriendlyName);
Console.WriteLine(taskQueue.TargetWorkers);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
WorkspaceStatistics stats = client.GetWorkspaceStatistics(WorkspaceSid);
Console.WriteLine(stats.Cumulative.AvgTaskAcceptanceTime);
Console.WriteLine(stats.Cumulative.TasksCreated);
Console.WriteLine(stats.Realtime.TasksByStatus.Pending);
Console.WriteLine(stats.Realtime.TasksByStatus.Assigned);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// reject a reservation
Reservation reservation = client.UpdateReservation(WorkspaceSid, TaskSid, ReservationSid, "rejected", null);
Console.WriteLine(reservation.ReservationStatus);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string WorkerSid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
ReservationResult reservationResult = client.ListReservationsForWorker(WorkspaceSid, WorkerSid);
foreach(Reservation reservation in reservationResult.Reservations) {
Console.WriteLine(reservation.ReservationStatus);
Console.WriteLine(reservation.WorkerName);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskQueueSid = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
StatisticsRequest request = new StatisticsRequest();
request.Minutes = 500;
request.EndDate = DateTime.Now;
TaskQueueStatistics stats = client.GetTaskQueueStatistics(WorkspaceSid, TaskQueueSid, request);
Console.WriteLine(stats.Cumulative.ReservationsAccepted);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Task task = client.GetTask(WorkspaceSid, TaskSid);
Console.WriteLine(task.Attributes);
// alternatively
Dictionary<string,string> fetchedAttributes = task.ParseAttributes();
string value = fetchedAttributes["foo"];
Console.WriteLine(value);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Worker worker = client.AddWorker(WorkspaceSid, "Support Worker 1", null, "{\"type\":\"support\"}");
Console.WriteLine(worker.FriendlyName);
// create a worker with a dictionary to map to json
Dictionary<string,string> attributes = new Dictionary<string,string>();
attributes.Add("type", "support");
worker = client.AddWorker(WorkspaceSid, "Support Worker 1", null, attributes);
Console.WriteLine(worker.FriendlyName);
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// Update a Reservation with a Dequeue instruction
Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
Console.WriteLine(reservation.ReservationStatus);
Console.WriteLine(reservation.WorkerName);
client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
instruction: "dequeue",
dequeueFrom: "+18001231234");
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// Update a Reservation with a Redirect instruction
Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
Console.WriteLine(reservation.ReservationStatus);
Console.WriteLine(reservation.WorkerName);
client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
instruction: "Redirect",
redirectCallSid: "CA123456789",
redirectUrl: "http://example.com/assignment_redirect");
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
WorkerListRequest filters = new WorkerListRequest();
filters.TaskQueueSid = "WQf855e98ad280d0a0a325628e24ca9627";
WorkerResult workerResult = client.ListWorkers(WorkspaceSid, filters);
foreach(Worker worker in workerResult.Workers) {
Console.WriteLine(worker.FriendlyName);
}
filters = new WorkerListRequest();
filters.TargetWorkersExpression = "type == 'leads'";
workerResult = client.ListWorkers(WorkspaceSid, filters);
foreach(Worker worker in workerResult.Workers) {
Console.WriteLine(worker.FriendlyName);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
TaskListRequest filters = new TaskListRequest();
filters.TaskQueueSid = "WQf855e98ad280d0a0a325628e24ca9627";
TaskResult taskResult = client.ListTasks(WorkspaceSid, filters);
foreach(Task task in taskResult.Tasks) {
Console.WriteLine(task.Attributes);
}
filters = new TaskListRequest();
filters.AssignmentStatus = "pending";
taskResult = client.ListTasks(WorkspaceSid, filters);
foreach(Task task in taskResult.Tasks) {
Console.WriteLine(task.Attributes);
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// Update a Reservation with a Call instruction
Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
Console.WriteLine(reservation.ReservationStatus);
Console.WriteLine(reservation.WorkerName);
client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
instruction: "call",
callFrom: "+19876543210",
callUrl: "http://example.com/agent_answer",
callStatusCallbackUrl: "http://example.com/agent_answer_status_callback",
callAccept: "true");
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string salesQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string marketingQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string supportQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string everyoneQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// sales
var salesRule = new Filter()
{
FriendlyName = "Sales",
Expression = "type == 'sales'",
Targets = new List<Target>() {
new Target {
Queue = salesQueue
}
}
};
// marketing
var marketingRule = new Filter()
{
FriendlyName = "Marketing",
Expression = "type == 'marketing'",
Targets = new List<Target>() {
new Target {
Queue = marketingQueue
}
}
};
// support
var supportRule = new Filter
{
FriendlyName = "Support",
Expression = "type == 'support'",
Targets = new List<Target>() {
new Target {
Queue = supportQueue
}
}
};
var workflowConfiguration = new WorkflowConfiguration();
workflowConfiguration.Filters.Add(salesRule);
workflowConfiguration.Filters.Add(marketingRule);
workflowConfiguration.Filters.Add(supportRule);
workflowConfiguration.DefaultFilter = new Target() { Queue = everyoneQueue };
// convert to json
var workflowJSON = workflowConfiguration.ToString();
// call rest api
Workflow workflow = client.AddWorkflow(WorkspaceSid, "Sales, Marketing, Support Workflow", workflowJSON, "http://example.com", "http://example2.com", 30);
Console.WriteLine(workflow.FriendlyName);
}
public void ShouldSetProperBaseUrl()
{
var client = new TaskRouterClient("XXXXXX", "XXXXXXX");
Assert.AreEqual("https://taskrouter.twilio.com/", client.BaseUrl);
}
