Ejemplo n.º 1
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        // update a task's attributes
        Task task = client.UpdateTask(WorkspaceSid, TaskSid, "{\"type\":\"support\"}", null, null, null);
        Console.WriteLine(task.Attributes);
        Console.WriteLine(task.Age);

        // update a task attributes with a dictionary to map to json
        Dictionary<string,string> attributes = new Dictionary<string,string>();
        attributes.Add("type", "support");
        task = client.UpdateTask(WorkspaceSid, TaskSid, attributes, null);
        Console.WriteLine(task.Attributes);
        Console.WriteLine(task.Age);

        // cancel a task
        task = client.UpdateTask(WorkspaceSid, TaskSid, null, null, "canceled", "waiting too long");
        Console.WriteLine(task.AssignmentStatus);
        Console.WriteLine(task.Reason);

        // cancel a task #2
        task = client.CancelTask(WorkspaceSid, TaskSid, "waiting too long");
        Console.WriteLine(task.AssignmentStatus);
        Console.WriteLine(task.Reason);
    }
Ejemplo n.º 2
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        public void ShouldSetProperApiVersion()
        {
            var client = new TaskRouterClient("XXXXXX", "XXXXXXX");

            Assert.AreEqual("v1", client.ApiVersion);

        }
Ejemplo n.º 3
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        client.DeleteWorkspace(WorkspaceSid);
    }
Ejemplo n.º 4
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Workspace workspace = client.GetWorkspace(WorkspaceSid);
        Console.WriteLine(workspace.FriendlyName);
    }
Ejemplo n.º 5
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        TaskQueue taskQueue = client.AddTaskQueue (WorkspaceSid, "English", "WAxxxx", "WAyyyy", "languages HAS 'english'", null);
        Console.WriteLine(taskQueue.FriendlyName);
    }
Ejemplo n.º 6
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Activity activity = client.AddActivity(WorkspaceSid, "NewAvailableActivity", true);
        Console.WriteLine(activity.FriendlyName);
    }
Ejemplo n.º 7
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Workspace workspace = client.AddWorkspace("NewWorkspace", "http://requestb.in/vh9reovh", "FIFO");
        Console.WriteLine(workspace.FriendlyName);
    }
Ejemplo n.º 8
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        WorkersStatistics stats = client.ListWorkersStatistics(WorkspaceSid);
        Console.WriteLine(stats.Cumulative.ReservationsAccepted);
    }
Ejemplo n.º 9
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string WorkflowSid = "WWXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Task task = client.AddTask(WorkspaceSid, "{\"type\":\"support\"}", WorkflowSid, null, null);
        Console.WriteLine(task.Attributes);
    }
Ejemplo n.º 10
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        WorkflowResult workflowResult = client.ListWorkflows(WorkspaceSid);
        foreach(Workflow workflow in workflowResult.Workflows) {
        Console.WriteLine(workflow.FriendlyName);
        }
    }
Ejemplo n.º 11
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        ActivityResult activityResult = client.ListActivities(WorkspaceSid);
        foreach(Activity activity in activityResult.Activities) {
        Console.WriteLine(activity.FriendlyName);
        }
    }
Ejemplo n.º 12
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        TaskQueueResult taskQueueResult = client.ListTaskQueues(WorkspaceSid);
        foreach(TaskQueue taskQueue in taskQueueResult.taskQueues) {
        Console.WriteLine(taskQueue.FriendlyName);
        }
    }
Ejemplo n.º 13
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        EventResult eventsResult = client.ListEvents(WorkspaceSid);
        foreach(Event trEvent in eventsResult.Events) {
        Console.WriteLine(trEvent.EventType);
        }
    }
Ejemplo n.º 14
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskQueueSid = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        TaskQueue taskQueue = client.UpdateTaskQueue(WorkspaceSid, TaskQueueSid, null, null, null, "languages HAS 'english'", 100);
        Console.WriteLine(taskQueue.FriendlyName);
        Console.WriteLine(taskQueue.TargetWorkers);
    }
Ejemplo n.º 15
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        WorkspaceStatistics stats = client.GetWorkspaceStatistics(WorkspaceSid);
        Console.WriteLine(stats.Cumulative.AvgTaskAcceptanceTime);
        Console.WriteLine(stats.Cumulative.TasksCreated);
        Console.WriteLine(stats.Realtime.TasksByStatus.Pending);
        Console.WriteLine(stats.Realtime.TasksByStatus.Assigned);
    }
Ejemplo n.º 16
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        // reject a reservation
        Reservation reservation = client.UpdateReservation(WorkspaceSid, TaskSid, ReservationSid, "rejected", null);
        Console.WriteLine(reservation.ReservationStatus);
    }
Ejemplo n.º 17
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string WorkerSid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        ReservationResult reservationResult = client.ListReservationsForWorker(WorkspaceSid, WorkerSid);
        foreach(Reservation reservation in reservationResult.Reservations) {
        Console.WriteLine(reservation.ReservationStatus);
        Console.WriteLine(reservation.WorkerName);
        }
    }
Ejemplo n.º 18
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskQueueSid = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        StatisticsRequest request = new StatisticsRequest();
        request.Minutes = 500;
        request.EndDate = DateTime.Now;

        TaskQueueStatistics stats = client.GetTaskQueueStatistics(WorkspaceSid, TaskQueueSid, request);
        Console.WriteLine(stats.Cumulative.ReservationsAccepted);
    }
Ejemplo n.º 19
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Task task = client.GetTask(WorkspaceSid, TaskSid);
        Console.WriteLine(task.Attributes);

        // alternatively
        Dictionary<string,string> fetchedAttributes = task.ParseAttributes();
        string value = fetchedAttributes["foo"];
        Console.WriteLine(value);
    }
Ejemplo n.º 20
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        Worker worker = client.AddWorker(WorkspaceSid, "Support Worker 1", null, "{\"type\":\"support\"}");
        Console.WriteLine(worker.FriendlyName);

        // create a worker with a dictionary to map to json
        Dictionary<string,string> attributes = new Dictionary<string,string>();
        attributes.Add("type", "support");
        worker = client.AddWorker(WorkspaceSid, "Support Worker 1", null, attributes);
        Console.WriteLine(worker.FriendlyName);
    }
Ejemplo n.º 21
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        // Update a Reservation with a Dequeue instruction
        Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
        Console.WriteLine(reservation.ReservationStatus);
        Console.WriteLine(reservation.WorkerName);

        client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
        instruction: "dequeue",
        dequeueFrom: "+18001231234");
    }
Ejemplo n.º 22
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        // Update a Reservation with a Redirect instruction
        Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
        Console.WriteLine(reservation.ReservationStatus);
        Console.WriteLine(reservation.WorkerName);

        client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
        instruction: "Redirect",
        redirectCallSid: "CA123456789",
        redirectUrl: "http://example.com/assignment_redirect");
    }
Ejemplo n.º 23
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        WorkerListRequest filters = new WorkerListRequest();
        filters.TaskQueueSid = "WQf855e98ad280d0a0a325628e24ca9627";
        WorkerResult workerResult = client.ListWorkers(WorkspaceSid, filters);
        foreach(Worker worker in workerResult.Workers) {
        Console.WriteLine(worker.FriendlyName);
        }

        filters = new WorkerListRequest();
        filters.TargetWorkersExpression = "type == 'leads'";
        workerResult = client.ListWorkers(WorkspaceSid, filters);
        foreach(Worker worker in workerResult.Workers) {
        Console.WriteLine(worker.FriendlyName);
        }
    }
Ejemplo n.º 24
0
    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        TaskListRequest filters = new TaskListRequest();
        filters.TaskQueueSid = "WQf855e98ad280d0a0a325628e24ca9627";
        TaskResult taskResult = client.ListTasks(WorkspaceSid, filters);
        foreach(Task task in taskResult.Tasks) {
        Console.WriteLine(task.Attributes);
        }

        filters = new TaskListRequest();
        filters.AssignmentStatus = "pending";
        taskResult = client.ListTasks(WorkspaceSid, filters);
        foreach(Task task in taskResult.Tasks) {
        Console.WriteLine(task.Attributes);
        }
    }
Ejemplo n.º 25
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string TaskSid = "WTXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string ReservationSid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        var client = new TaskRouterClient(AccountSid, AuthToken);

        // Update a Reservation with a Call instruction
        Reservation reservation = client.GetReservation(WorkspaceSid, TaskSid, ReservationSid);
        Console.WriteLine(reservation.ReservationStatus);
        Console.WriteLine(reservation.WorkerName);

        client.UpdateReservation(WorkspaceSid, "Tasks", TaskSid, ReservationSid,
        instruction: "call",
        callFrom: "+19876543210",
        callUrl: "http://example.com/agent_answer",
        callStatusCallbackUrl: "http://example.com/agent_answer_status_callback",
        callAccept: "true");
    }
Ejemplo n.º 26
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    static void Main(string[] args)
    {
        // Find your Account Sid and Auth Token at twilio.com/user/account
        string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string AuthToken = "your_auth_token";
        string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";

        string salesQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string marketingQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string supportQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
        string everyoneQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";

        var client = new TaskRouterClient(AccountSid, AuthToken);

        // sales
        var salesRule = new Filter()
        {
        FriendlyName = "Sales",
        Expression = "type == 'sales'",
        Targets = new List<Target>() {
            new Target {
                Queue = salesQueue
            }
        }
        };

        // marketing
        var marketingRule = new Filter()
        {
        FriendlyName = "Marketing",
        Expression = "type == 'marketing'",
        Targets = new List<Target>() {
            new Target {
                Queue = marketingQueue
            }
        }
        };

        // support
        var supportRule = new Filter
        {
        FriendlyName = "Support",
        Expression = "type == 'support'",
        Targets = new List<Target>() {
            new Target {
                Queue = supportQueue
            }
        }
        };

        var workflowConfiguration = new WorkflowConfiguration();

        workflowConfiguration.Filters.Add(salesRule);
        workflowConfiguration.Filters.Add(marketingRule);
        workflowConfiguration.Filters.Add(supportRule);
        workflowConfiguration.DefaultFilter = new Target() { Queue = everyoneQueue };

        // convert to json
        var workflowJSON = workflowConfiguration.ToString();

        // call rest api
        Workflow workflow = client.AddWorkflow(WorkspaceSid, "Sales, Marketing, Support Workflow", workflowJSON, "http://example.com", "http://example2.com", 30);
        Console.WriteLine(workflow.FriendlyName);
    }
Ejemplo n.º 27
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        public void ShouldSetProperBaseUrl()
        {
            var client = new TaskRouterClient("XXXXXX", "XXXXXXX");

            Assert.AreEqual("https://taskrouter.twilio.com/", client.BaseUrl);
        }