public IssueTypeDS GetIssueCategorys(string agentNumber)
{
//Get issue categories
IssueMgtServiceClient client = null;
IssueTypeDS cats = null;
try {
cats = new IssueTypeDS();
client = new IssueMgtServiceClient();
IssueTypeDS _cats = client.GetIssueCategorys();
if (agentNumber == null)
{
cats.Merge(_cats);
}
else
{
cats.Merge(_cats.IssueTypeTable.Select("Category='Agent/Local'"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(cats);
}
public static DataSet GetIssues()
{
//Get issues
IssueDS issues = new IssueDS();
try {
if (_IssueCache == null)
{
_IssueCacheLastUpdate = DateTime.Today.AddDays(-IssueDaysBack);
}
DateTime fromDate = _IssueCacheLastUpdate;
_Client = new IssueMgtServiceClient();
DataSet ds = _Client.GetIssuesForDate(fromDate);
_Client.Close();
System.Diagnostics.Debug.WriteLine("PAYLOAD: fromDate=" + fromDate.ToString("MM/dd/yyyy HH:mm:ss") + "; bytes=" + ds.GetXml().Length);
updateIssueCache(ds);
if (_IssueCache != null)
{
issues.Merge(_IssueCache);
}
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(issues);
}
//Interface
static CustomerProxy()
{
//
_Client = new IssueMgtServiceClient();
_state = true;
_address = _Client.Endpoint.Address.Uri.AbsoluteUri;
}
public IssueDS SearchIssues(string agentNumber, string searchText)
{
//Get issue search data
IssueMgtServiceClient client = null;
IssueDS issues = new IssueDS();
try {
if (searchText.Trim().Length > 0)
{
client = new IssueMgtServiceClient();
if (agentNumber == null)
{
issues = client.SearchIssues(searchText);
}
else
{
issues = client.SearchIssuesForAgent(agentNumber, searchText);
}
client.Close();
}
}
catch (FaultException fe) { throw new ApplicationException("SearchIssues() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("SearchIssues() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("SearchIssues() communication error.", ce); }
return(issues);
}
public AgentDS GetAgentsForClient(string clientNumber, string agentNumber)
{
//Get issue search data
IssueMgtServiceClient client = null;
AgentDS agents = null;
try {
agents = new AgentDS();
client = new IssueMgtServiceClient();
AgentDS _agents = client.GetAgentsForClient(clientNumber);
if (agentNumber == null)
{
agents.Merge(_agents);
}
else
{
agents.Merge(_agents.AgentTable.Select("AgentNumber='" + agentNumber + "'"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAgentsForClient() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetAgentsForClient() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetAgentsForClient() communication error.", ce); }
return(agents);
}
protected void OnCompanyChanged(object sender, EventArgs e)
{
//Event handler for change in selected company
//Validate
if (this.cboCompany.SelectedItem == null)
{
return;
}
//Set applicable scopes for companies (i.e. client, pre-paid vendor)
string number = this.cboCompany.SelectedValue;
CompanyDS companies = new IssueMgtServiceClient().GetCompanies();
CompanyDS.CompanyTableRow[] rows = (CompanyDS.CompanyTableRow[])companies.CompanyTable.Select("Number='" + number + "'");
this.cboScope.Items.Clear();
this.cboScope.Items.AddRange(new ListItem[] { new ListItem(SCOPE_AGENTS) });
this.cboScope.SelectedValue = SCOPE_AGENTS;
if (rows[0].CompanyType == "20")
{
//this.cboScope.Items.AddRange(new ListItem[] { new ListItem(SCOPE_DISTRICTS), new ListItem(SCOPE_REGIONS), new ListItem(SCOPE_STORES), new ListItem(SCOPE_SUBSTORES) });
this.cboScope.Items.AddRange(new ListItem[] { new ListItem(SCOPE_STORES), new ListItem(SCOPE_SUBSTORES) });
this.cboScope.SelectedValue = SCOPE_STORES;
}
//Update locations since company changed
this.cboScope.Enabled = true;
OnScopeChanged(null, EventArgs.Empty);
}
private void showStoreDetail()
{
//
this.txtStoreDetail.Text = "";
if (this.cboCompany.SelectedValue.Length > 0 && this.txtStore.Text.Length > 0)
{
StoreDS ds = new StoreDS();
CompanyDS companies = new IssueMgtServiceClient().GetCompanies();
CompanyDS.CompanyTableRow[] rows = (CompanyDS.CompanyTableRow[])companies.CompanyTable.Select("Number='" + this.cboCompany.SelectedValue + "'");
if (rows.Length > 0)
{
int companyID = rows[0].CompanyID;
switch (this.cboScope.SelectedItem.ToString())
{
case SCOPE_STORES: ds.Merge(new IssueMgtServiceClient().GetStoreDetail(companyID, Convert.ToInt32(this.txtStore.Text))); break;
case SCOPE_SUBSTORES: ds.Merge(new IssueMgtServiceClient().GetSubStoreDetail(companyID, this.txtStore.Text)); break;
}
if (ds.StoreTable.Rows.Count > 0)
{
this.txtStoreDetail.Text = getStoreDetailString(ds);
}
}
}
}
public IssueDS GetIssues(string agentNumber)
{
//Get issue search data
IssueMgtServiceClient client = null;
IssueDS issues = null;
try {
client = new IssueMgtServiceClient();
if (agentNumber == null)
{
issues = client.GetIssues();
}
else
{
issues = new IssueDS();
IssueDS _issues = client.GetIssues();
issues.Merge(_issues.IssueTable.Select("AgentNumber='" + agentNumber + "'"));
issues.Merge(_issues.IssueTable.Select("AgentNumber=''"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssues() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetIssues() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetIssues() communication error.", ce); }
return(issues);
}
//Members
//Interface
protected void Page_Load(object sender, EventArgs e)
{
//Event handler for page load event
if (!Page.IsPostBack)
{
//Get query params
long issueID = Convert.ToInt64(Request.QueryString["issueID"]);
IssueMgtServiceClient client = new IssueMgtServiceClient();
Issue issue = client.GetIssue(issueID);
Response.Write("Issue Type: " + issue.Type + "<br />");
Response.Write("Subject: " + issue.Subject + "<br />");
Response.Write("Contact: " + issue.ContactName + "<br /><br />");
Response.Write("Company: " + issue.CompanyName + "<br />");
Response.Write("Store: " + issue.StoreNumber.ToString() + "<br />");
Response.Write("Agent: " + issue.AgentNumber + "<br />");
Response.Write("Zone: " + issue.Zone);
CustomerProxy cp = new CustomerProxy();
Argix.Customers.Action[] actions = cp.GetIssueActions(issueID);
for (int i = 0; i < actions.Length; i++)
{
string cell = "<br /><br /><hr />";
cell += actions[i].Created.ToString("g") + ", " + actions[i].UserID;
cell += "<br />";
cell += actions[i].TypeName;
cell += "<br /><br />";
cell += actions[i].Comment;
Response.Write(cell);
}
}
}
protected void OnIssueSelected(object sender, EventArgs e)
{
//Event handler for change in selected issue
this.lblTitle.Text = "";
if (this.grdIssues.SelectedRow != null)
{
//Unbold viewed issues/actions
this.grdIssues.SelectedRow.Font.Bold = false;
//int id = Convert.ToInt32(this.grdIssues.SelectedRow.Cells[1].Text);
int id = Convert.ToInt32(this.grdIssues.SelectedDataKey[0]);
DateTime dt1 = Convert.ToDateTime(this.grdIssues.SelectedRow.Cells[8].Text);
if (this.mOldItems.ContainsKey(id))
{
this.mOldItems[id] = dt1;
}
else
{
this.mOldItems.Add(id, dt1);
}
Issue issue = new IssueMgtServiceClient().GetIssue(id);
if (issue != null)
{
this.lblTitle.Text = issue.Type.Trim();
if (issue.CompanyName.Trim() != "All")
{
this.lblTitle.Text += ": " + issue.CompanyName.Trim();
if (issue.StoreNumber > 0)
{
this.lblTitle.Text += " #" + issue.StoreNumber.ToString();
}
}
else
{
if (issue.AgentNumber.Trim() != "All")
{
this.lblTitle.Text += ": Agent#" + issue.AgentNumber.Trim();
}
else
{
this.lblTitle.Text += ": All Agents";
}
}
if (issue.Subject.Trim().Length > 0)
{
this.lblTitle.Text += " - " + issue.Subject.Trim();
}
}
this.lsvActions.SelectedIndex = 0;
OnActionSelected(null, EventArgs.Empty);
}
}
public static byte[] GetAttachment(int id)
{
//Get an existing file attachment from database
byte[] bytes = null;
try {
_Client = new IssueMgtServiceClient();
bytes = _Client.GetAttachment(id);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAttachment() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAttachment() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAttachment() communication error.", ce); }
return(bytes);
}
public static int CreateContact(Contact contact)
{
int id = 0;
try {
_Client = new IssueMgtServiceClient();
id = _Client.CreateContact(contact);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateContact() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateContact() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateContact() communication error.", ce); }
return(id);
}
public static ContactDS GetContacts(int companyID, string regionNumber, string districtNumber, string agentNumber, string storeNumber)
{
ContactDS contacts = null;
try {
_Client = new IssueMgtServiceClient();
contacts = _Client.GetContactsForLocation(companyID, regionNumber, districtNumber, agentNumber, storeNumber);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetContacts() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetContacts() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetContacts() communication error.", ce); }
return(contacts);
}
public static Attachment[] GetAttachments(long issueID, long actionID)
{
//Get attachments for the specified action
Attachment[] attachments = null;
try {
_Client = new IssueMgtServiceClient();
attachments = _Client.GetAttachments(issueID, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAttachments() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAttachments() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAttachments() communication error.", ce); }
return(attachments);
}
public static bool UpdateContact(Contact contact)
{
bool res = false;
try {
_Client = new IssueMgtServiceClient();
res = _Client.UpdateContact(contact);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("UpdateContact() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("UpdateContact() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("UpdateContact() communication error.", ce); }
return(res);
}
public static Action[] GetActions(long issueID, long actionID)
{
//Get all actions chronologically prior to and including the specified action for the specified issue
Action[] actions = null;
try {
_Client = new IssueMgtServiceClient();
actions = _Client.GetActions(issueID, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActions() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActions() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActions() communication error.", ce); }
return(actions);
}
public static CompanyDS GetCompanies(bool activeOnly)
{
//Companies
CompanyDS companies = null;
try {
_Client = new IssueMgtServiceClient();
companies = _Client.GetActiveCompanies(activeOnly);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetCompanies() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetCompanies() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetCompanies() communication error.", ce); }
return(companies);
}
public static Issue GetIssue(long issueID)
{
//Get an existing issue
Issue issue = null;
try {
_Client = new IssueMgtServiceClient();
issue = _Client.GetIssue(issueID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssue() communication error.", ce); }
return(issue);
}
public static bool CreateIssueAction(byte typeID, long issueID, string userID, string comment)
{
//Create a new action
bool b = false;
try {
_Client = new IssueMgtServiceClient();
b = _Client.CreateIssueAction(typeID, issueID, userID, comment);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssueAction() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssueAction() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssueAction() communication error.", ce); }
return(b);
}
public static string GetActionType(int typeID)
{
//Get an action type for the specified id
string actionType = "";
try {
_Client = new IssueMgtServiceClient();
actionType = _Client.GetActionType(typeID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActionType() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActionType() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActionType() communication error.", ce); }
return(actionType);
}
public static bool UpdateIssue(Issue issue)
{
//Update an existing issue
bool b = false;
try {
_Client = new IssueMgtServiceClient();
b = _Client.UpdateIssue(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("UpdateIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("UpdateIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("UpdateIssue() communication error.", ce); }
return(b);
}
public static IssueDS SearchIssuesAdvanced(object[] criteria)
{
//Get issue search data
IssueDS search = new IssueDS();
try {
_Client = new IssueMgtServiceClient();
search = _Client.SearchIssuesAdvanced(criteria);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("SearchIssuesAdvanced() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("SearchIssuesAdvanced() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("SearchIssuesAdvanced() communication error.", ce); }
return(search);
}
public static long CreateIssue(Issue issue)
{
//Create a new issue
long iid = 0;
try {
_Client = new IssueMgtServiceClient();
iid = _Client.CreateIssue(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssue() communication error.", ce); }
return(iid);
}
public static IssueTypeDS GetIssueCategorys()
{
//Issue type category
IssueTypeDS categorys = new IssueTypeDS();
try {
_Client = new IssueMgtServiceClient();
categorys = _Client.GetIssueCategorys();
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(categorys);
}
public static bool CreateIssueAttachment(string name, byte[] bytes, long actionID)
{
//Create a new issue
bool saved = false;
try {
_Client = new IssueMgtServiceClient();
saved = _Client.CreateIssueAttachment(name, bytes, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssueAttachment() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssueAttachment() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssueAttachment() communication error.", ce); }
return(saved);
}
public static IssueTypeDS GetIssueTypes(string issueCategory)
{
//Issue types- all or filtered by category
IssueTypeDS issueTypes = null;
try {
_Client = new IssueMgtServiceClient();
issueTypes = _Client.GetIssueTypes(issueCategory);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueTypes() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueTypes() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueTypes() communication error.", ce); }
return(issueTypes);
}
public static IssueDS IssueHistory(Issue issue)
{
//Get issue history data
IssueDS history = new IssueDS();
try {
_Client = new IssueMgtServiceClient();
history = new IssueDS(); //_Client.IssueHistory(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("IssueHistory() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("IssueHistory() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("IssueHistory() communication error.", ce); }
return(history);
}
public static ActionTypeDS GetActionTypes(long issueID)
{
//Action types for an issue (state driven)
ActionTypeDS actionTypes = null;
try {
_Client = new IssueMgtServiceClient();
actionTypes = _Client.GetIssueActionTypes(issueID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActionTypes() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActionTypes() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActionTypes() communication error.", ce); }
return(actionTypes);
}
public static string GetCompany(int companyID)
{
//Get a company for the specified id
string company = "";
try {
_Client = new IssueMgtServiceClient();
company = _Client.GetCompany(companyID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetCompany() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetCompany() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetCompany() communication error.", ce); }
return(company);
}
public static TerminalInfo GetTerminalInfo()
{
//Get the operating enterprise terminal
TerminalInfo terminal = null;
try {
_Client = new IssueMgtServiceClient();
terminal = _Client.GetTerminalInfo();
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetTerminalInfo() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetTerminalInfo() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetTerminalInfo() communication error.", ce); }
return(terminal);
}
