public static DataSet GetIssues()
{
//Get issues
IssueDS issues = new IssueDS();
try {
if (_IssueCache == null)
{
_IssueCacheLastUpdate = DateTime.Today.AddDays(-IssueDaysBack);
}
DateTime fromDate = _IssueCacheLastUpdate;
_Client = new IssueMgtServiceClient();
DataSet ds = _Client.GetIssuesForDate(fromDate);
_Client.Close();
System.Diagnostics.Debug.WriteLine("PAYLOAD: fromDate=" + fromDate.ToString("MM/dd/yyyy HH:mm:ss") + "; bytes=" + ds.GetXml().Length);
updateIssueCache(ds);
if (_IssueCache != null)
{
issues.Merge(_IssueCache);
}
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(issues);
}
public AgentDS GetAgentsForClient(string clientNumber, string agentNumber)
{
//Get issue search data
IssueMgtServiceClient client = null;
AgentDS agents = null;
try {
agents = new AgentDS();
client = new IssueMgtServiceClient();
AgentDS _agents = client.GetAgentsForClient(clientNumber);
if (agentNumber == null)
{
agents.Merge(_agents);
}
else
{
agents.Merge(_agents.AgentTable.Select("AgentNumber='" + agentNumber + "'"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAgentsForClient() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetAgentsForClient() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetAgentsForClient() communication error.", ce); }
return(agents);
}
public IssueTypeDS GetIssueCategorys(string agentNumber)
{
//Get issue categories
IssueMgtServiceClient client = null;
IssueTypeDS cats = null;
try {
cats = new IssueTypeDS();
client = new IssueMgtServiceClient();
IssueTypeDS _cats = client.GetIssueCategorys();
if (agentNumber == null)
{
cats.Merge(_cats);
}
else
{
cats.Merge(_cats.IssueTypeTable.Select("Category='Agent/Local'"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(cats);
}
public IssueDS GetIssues(string agentNumber)
{
//Get issue search data
IssueMgtServiceClient client = null;
IssueDS issues = null;
try {
client = new IssueMgtServiceClient();
if (agentNumber == null)
{
issues = client.GetIssues();
}
else
{
issues = new IssueDS();
IssueDS _issues = client.GetIssues();
issues.Merge(_issues.IssueTable.Select("AgentNumber='" + agentNumber + "'"));
issues.Merge(_issues.IssueTable.Select("AgentNumber=''"));
}
client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssues() service error.", fe); }
catch (TimeoutException te) { client.Abort(); throw new ApplicationException("GetIssues() timeout error.", te); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException("GetIssues() communication error.", ce); }
return(issues);
}
public static Attachment[] GetAttachments(long issueID, long actionID)
{
//Get attachments for the specified action
Attachment[] attachments = null;
try {
_Client = new IssueMgtServiceClient();
attachments = _Client.GetAttachments(issueID, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAttachments() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAttachments() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAttachments() communication error.", ce); }
return(attachments);
}
public static int CreateContact(Contact contact)
{
int id = 0;
try {
_Client = new IssueMgtServiceClient();
id = _Client.CreateContact(contact);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateContact() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateContact() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateContact() communication error.", ce); }
return(id);
}
public static Action[] GetActions(long issueID, long actionID)
{
//Get all actions chronologically prior to and including the specified action for the specified issue
Action[] actions = null;
try {
_Client = new IssueMgtServiceClient();
actions = _Client.GetActions(issueID, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActions() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActions() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActions() communication error.", ce); }
return(actions);
}
public static byte[] GetAttachment(int id)
{
//Get an existing file attachment from database
byte[] bytes = null;
try {
_Client = new IssueMgtServiceClient();
bytes = _Client.GetAttachment(id);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAttachment() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAttachment() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAttachment() communication error.", ce); }
return(bytes);
}
public static ContactDS GetContacts(int companyID, string regionNumber, string districtNumber, string agentNumber, string storeNumber)
{
ContactDS contacts = null;
try {
_Client = new IssueMgtServiceClient();
contacts = _Client.GetContactsForLocation(companyID, regionNumber, districtNumber, agentNumber, storeNumber);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetContacts() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetContacts() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetContacts() communication error.", ce); }
return(contacts);
}
public static bool UpdateContact(Contact contact)
{
bool res = false;
try {
_Client = new IssueMgtServiceClient();
res = _Client.UpdateContact(contact);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("UpdateContact() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("UpdateContact() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("UpdateContact() communication error.", ce); }
return(res);
}
public static Issue GetIssue(long issueID)
{
//Get an existing issue
Issue issue = null;
try {
_Client = new IssueMgtServiceClient();
issue = _Client.GetIssue(issueID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssue() communication error.", ce); }
return(issue);
}
public static AgentDS GetAgents()
{
//Agents
AgentDS agents = null;
try {
_Client = new IssueMgtServiceClient();
agents = _Client.GetAgents();
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAgents() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAgents() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAgents() communication error.", ce); }
return(agents);
}
public static string GetActionType(int typeID)
{
//Get an action type for the specified id
string actionType = "";
try {
_Client = new IssueMgtServiceClient();
actionType = _Client.GetActionType(typeID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActionType() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActionType() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActionType() communication error.", ce); }
return(actionType);
}
public static AgentDS GetAgents(string clientNumber)
{
//Get a list of agents for the specified client
AgentDS agents = null;
try {
_Client = new IssueMgtServiceClient();
agents = _Client.GetAgentsForClient(clientNumber);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetAgents() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetAgents() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetAgents() communication error.", ce); }
return(agents);
}
public static IssueDS SearchIssuesAdvanced(object[] criteria)
{
//Get issue search data
IssueDS search = new IssueDS();
try {
_Client = new IssueMgtServiceClient();
search = _Client.SearchIssuesAdvanced(criteria);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("SearchIssuesAdvanced() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("SearchIssuesAdvanced() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("SearchIssuesAdvanced() communication error.", ce); }
return(search);
}
public static DeliveryDS GetDelivery(int companyID, int storeNumber, DateTime from, DateTime to, long proID)
{
//Get a list of store locations
DeliveryDS delivery = null;
try {
_Client = new IssueMgtServiceClient();
delivery = _Client.GetDelivery(companyID, storeNumber, from, to, proID);
_Client.Close();
}
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetDelivery() timeout error.", te); }
catch (FaultException fe) { throw new ApplicationException("GetDelivery() service error.", fe); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetDelivery() communication error.", ce); }
return(delivery);
}
public static bool CreateIssueAction(byte typeID, long issueID, string userID, string comment)
{
//Create a new action
bool b = false;
try {
_Client = new IssueMgtServiceClient();
b = _Client.CreateIssueAction(typeID, issueID, userID, comment);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssueAction() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssueAction() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssueAction() communication error.", ce); }
return(b);
}
public static Contact GetContact(int contactID)
{
//Get issue types
Contact contact = null;
try {
_Client = new IssueMgtServiceClient();
contact = _Client.GetContact(contactID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetContact() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetContact() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetContact() communication error.", ce); }
return(contact);
}
public static ScanDS GetPODScans(long cProID)
{
//Get a list of store locations
ScanDS scans = null;
try {
_Client = new IssueMgtServiceClient();
scans = _Client.GetPODScans(cProID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetPODScans() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetPODScans() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetPODScans() communication error.", ce); }
return(scans);
}
public static CompanyDS GetCompanies(bool activeOnly)
{
//Companies
CompanyDS companies = null;
try {
_Client = new IssueMgtServiceClient();
companies = _Client.GetActiveCompanies(activeOnly);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetCompanies() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetCompanies() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetCompanies() communication error.", ce); }
return(companies);
}
public static bool UpdateIssue(Issue issue)
{
//Update an existing issue
bool b = false;
try {
_Client = new IssueMgtServiceClient();
b = _Client.UpdateIssue(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("UpdateIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("UpdateIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("UpdateIssue() communication error.", ce); }
return(b);
}
public static StoreDS GetStoreDetail(int companyID, string subStore)
{
//Get a list of store locations
StoreDS stores = null;
try {
_Client = new IssueMgtServiceClient();
stores = _Client.GetSubStoreDetail(companyID, subStore);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetStoreDetail() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetStoreDetail() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetStoreDetail() communication error.", ce); }
return(stores);
}
public static long CreateIssue(Issue issue)
{
//Create a new issue
long iid = 0;
try {
_Client = new IssueMgtServiceClient();
iid = _Client.CreateIssue(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssue() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssue() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssue() communication error.", ce); }
return(iid);
}
public static IssueTypeDS GetIssueCategorys()
{
//Issue type category
IssueTypeDS categorys = new IssueTypeDS();
try {
_Client = new IssueMgtServiceClient();
categorys = _Client.GetIssueCategorys();
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueCategorys() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueCategorys() communication error.", ce); }
return(categorys);
}
public static bool CreateIssueAttachment(string name, byte[] bytes, long actionID)
{
//Create a new issue
bool saved = false;
try {
_Client = new IssueMgtServiceClient();
saved = _Client.CreateIssueAttachment(name, bytes, actionID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("CreateIssueAttachment() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("CreateIssueAttachment() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("CreateIssueAttachment() communication error.", ce); }
return(saved);
}
public static IssueTypeDS GetIssueTypes(string issueCategory)
{
//Issue types- all or filtered by category
IssueTypeDS issueTypes = null;
try {
_Client = new IssueMgtServiceClient();
issueTypes = _Client.GetIssueTypes(issueCategory);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetIssueTypes() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetIssueTypes() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetIssueTypes() communication error.", ce); }
return(issueTypes);
}
public static IssueDS IssueHistory(Issue issue)
{
//Get issue history data
IssueDS history = new IssueDS();
try {
_Client = new IssueMgtServiceClient();
history = new IssueDS(); //_Client.IssueHistory(issue);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("IssueHistory() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("IssueHistory() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("IssueHistory() communication error.", ce); }
return(history);
}
public static ActionTypeDS GetActionTypes(long issueID)
{
//Action types for an issue (state driven)
ActionTypeDS actionTypes = null;
try {
_Client = new IssueMgtServiceClient();
actionTypes = _Client.GetIssueActionTypes(issueID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetActionTypes() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetActionTypes() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetActionTypes() communication error.", ce); }
return(actionTypes);
}
public static string GetCompany(int companyID)
{
//Get a company for the specified id
string company = "";
try {
_Client = new IssueMgtServiceClient();
company = _Client.GetCompany(companyID);
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetCompany() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetCompany() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetCompany() communication error.", ce); }
return(company);
}
public static TerminalInfo GetTerminalInfo()
{
//Get the operating enterprise terminal
TerminalInfo terminal = null;
try {
_Client = new IssueMgtServiceClient();
terminal = _Client.GetTerminalInfo();
_Client.Close();
}
catch (FaultException fe) { throw new ApplicationException("GetTerminalInfo() service error.", fe); }
catch (TimeoutException te) { _Client.Abort(); throw new ApplicationException("GetTerminalInfo() timeout error.", te); }
catch (CommunicationException ce) { _Client.Abort(); throw new ApplicationException("GetTerminalInfo() communication error.", ce); }
return(terminal);
}
