/// <summary>
        /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands.
        /// See IBotCommandHandler.cs for more information.
        /// </summary>
        public async virtual Task <bool> HandleCommandAsync(Activity activity)
        {
            bool     wasHandled    = false;
            Activity replyActivity = null;

            if (WasBotAddressedDirectly(activity) ||
                (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} ")))
            {
                string message = MessagingUtils.StripMentionsFromMessage(activity);

                if (message.StartsWith($"{Commands.CommandKeyword} "))
                {
                    message = message.Remove(0, Commands.CommandKeyword.Length + 1);
                }

                string messageInLowerCase = message?.ToLower();

                if (messageInLowerCase.StartsWith(Commands.CommandAddAggregationChannel))
                {
                    // Check if the Aggregation Party already exists
                    Party aggregationParty = new Party(
                        activity.ServiceUrl,
                        activity.ChannelId,
                        /* not a specific user, but a channel/conv */ null,
                        activity.Conversation);

                    // Establish the sender's channel/conversation as an aggreated one
                    if (_routingDataManager.AddAggregationParty(aggregationParty))
                    {
                        replyActivity = activity.CreateReply(
                            "This channel/conversation is now where the requests are aggregated");
                    }
                    else
                    {
                        // Aggregation already exists
                        replyActivity = activity.CreateReply(
                            "This channel/conversation is already receiving requests");
                    }

                    wasHandled = true;
                }
                else if (messageInLowerCase.StartsWith(Commands.CommandAcceptRequest) ||
                         messageInLowerCase.StartsWith(Commands.CommandRejectRequest))
                {
                    // Accept/reject conversation request
                    bool  doAccept    = messageInLowerCase.StartsWith(Commands.CommandAcceptRequest);
                    Party senderParty = MessagingUtils.CreateSenderParty(activity);

                    if (_routingDataManager.IsAssociatedWithAggregation(senderParty))
                    {
                        // The party is associated with the aggregation and has the right to accept/reject
                        Party senderInConversation =
                            _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);

                        if (senderInConversation == null || !_routingDataManager.IsEngaged(senderInConversation, EngagementProfile.Owner))
                        {
                            if (_routingDataManager.GetPendingRequests().Count > 0)
                            {
                                // The name of the user to accept should be the second word
                                string[] splitMessage = message.Split(' ');

                                if (splitMessage.Count() > 1 && !string.IsNullOrEmpty(splitMessage[1]))
                                {
                                    Party  partyToAcceptOrReject = null;
                                    string errorMessage          = "";

                                    try
                                    {
                                        partyToAcceptOrReject = _routingDataManager.GetPendingRequests().Single(
                                            party => (party.ChannelAccount != null &&
                                                      !string.IsNullOrEmpty(party.ChannelAccount.Id) &&
                                                      party.ChannelAccount.Id.Equals(splitMessage[1])));
                                    }
                                    catch (InvalidOperationException e)
                                    {
                                        errorMessage = e.Message;
                                    }

                                    if (partyToAcceptOrReject != null)
                                    {
                                        MessageRouterManager messageRouterManager = MessageRouterManager.Instance;

                                        if (doAccept)
                                        {
                                            await messageRouterManager.AddEngagementAsync(senderParty, partyToAcceptOrReject);
                                        }
                                        else
                                        {
                                            await messageRouterManager.RejectPendingRequestAsync(partyToAcceptOrReject, senderParty);
                                        }
                                    }
                                    else
                                    {
                                        replyActivity = activity.CreateReply(
                                            $"Could not find a pending request for user {splitMessage[1]}; {errorMessage}");
                                    }
                                }
                                else
                                {
                                    replyActivity = activity.CreateReply("User name missing");
                                }
                            }
                            else
                            {
                                replyActivity = activity.CreateReply("No pending requests");
                            }
                        }
                        else
                        {
                            Party otherParty = _routingDataManager.GetEngagedCounterpart(senderInConversation);

                            if (otherParty != null)
                            {
                                replyActivity = activity.CreateReply($"You are already engaged in a conversation with {otherParty.ChannelAccount.Name}");
                            }
                            else
                            {
                                replyActivity = activity.CreateReply("An error occured");
                            }
                        }

                        wasHandled = true;
                    }
                }
                else if (messageInLowerCase.StartsWith(Commands.CommandEndEngagement))
                {
                    // End the 1:1 conversation
                    Party senderParty = MessagingUtils.CreateSenderParty(activity);

                    if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false)
                    {
                        replyActivity = activity.CreateReply("Failed to end the engagement");
                    }

                    wasHandled = true;
                }

                /*
                 * NOTE: Either remove these commands or make them unaccessible should you use this
                 * code in production!
                 */
                #region Commands for debugging
                else if (messageInLowerCase.StartsWith(Commands.CommandDeleteAllRoutingData))
                {
                    ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
                    await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data..."));

                    _routingDataManager.DeleteAll();

                    wasHandled = true;
                }
                else if (messageInLowerCase.StartsWith(Commands.CommandListAllParties))
                {
                    string replyMessage = string.Empty;
                    string parties      = string.Empty;

                    foreach (Party userParty in _routingDataManager.GetUserParties())
                    {
                        parties += userParty.ToString() + "\n";
                    }

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyMessage = "No user parties;\n";
                    }
                    else
                    {
                        replyMessage = "Users:\n" + parties;
                    }

                    parties = string.Empty;

                    foreach (Party botParty in _routingDataManager.GetBotParties())
                    {
                        parties += botParty.ToString() + "\n";
                    }

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyMessage += "No bot parties";
                    }
                    else
                    {
                        replyMessage += "Bot:\n" + parties;
                    }

                    replyActivity = activity.CreateReply(replyMessage);
                    wasHandled    = true;
                }
                else if (messageInLowerCase.StartsWith(Commands.CommandListPendingRequests))
                {
                    string parties = string.Empty;

                    foreach (Party party in _routingDataManager.GetPendingRequests())
                    {
                        parties += party.ToString() + "\n";
                    }

                    if (parties.Length == 0)
                    {
                        parties = "No pending requests";
                    }

                    replyActivity = activity.CreateReply(parties);
                    wasHandled    = true;
                }
                else if (messageInLowerCase.StartsWith(Commands.CommandListEngagements))
                {
                    string parties = _routingDataManager.EngagementsAsString();

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyActivity = activity.CreateReply("No conversations");
                    }
                    else
                    {
                        replyActivity = activity.CreateReply(parties);
                    }

                    wasHandled = true;
                }
#if DEBUG
                else if (messageInLowerCase.StartsWith(Commands.CommandListLastMessageRouterResults))
                {
                    LocalRoutingDataManager routingDataManager =
                        (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager);

                    if (routingDataManager != null)
                    {
                        string resultsAsString = routingDataManager.GetLastMessageRouterResults();
                        replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}");
                        wasHandled    = true;
                    }
                }
#endif
                #endregion Commands for debugging

                else
                {
                    replyActivity = activity.CreateReply($"Command \"{messageInLowerCase}\" not recognized");
                }
            }

            if (replyActivity != null)
            {
                ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
                await connector.Conversations.ReplyToActivityAsync(replyActivity);
            }

            return(wasHandled);
        }
Esempio n. 2
0
        /// <summary>
        /// All messages where the bot was mentioned ("@<bot name>) are checked for possible commands.
        /// See IBotCommandHandler.cs for more information.
        /// </summary>
        public async virtual Task <bool> HandleCommandAsync(Activity activity)
        {
            bool     wasHandled    = false;
            Activity replyActivity = null;

            // Sole use of mentions here is unreliable for Skype & Webchat
            // Therefore just parse the text for any bot id reference
            if (WasBotAddressedDirectly(activity) ||
                activity.Text.Contains(activity.Recipient.Name) ||
                (!string.IsNullOrEmpty(activity.Text) && activity.Text.StartsWith($"{Commands.CommandKeyword} ")))
            {
                //activity.RemoveRecipientMention(); not working here
                //string message = MessagingUtils.StripMentionsFromMessage(activity);
                string message = activity.Text.Replace($"@{activity.Recipient.Name}", "").Trim();
                if (message.StartsWith($"{Commands.CommandKeyword} "))
                {
                    message = message.Remove(0, Commands.CommandKeyword.Length + 1);
                }

                switch (message?.ToLower())
                {
                case string s when(s.StartsWith(Commands.CommandEndEngagement)):
                {
                    // End the 1:1 conversation
                    Party senderParty = MessagingUtils.CreateSenderParty(activity);

                    if (await MessageRouterManager.Instance.EndEngagementAsync(senderParty) == false)
                    {
                        replyActivity = activity.CreateReply("Failed to end the engagement");
                    }
                    wasHandled = true;
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandAddAggregationChannel)):
                {
                    // Check if the Aggregation Party already exists
                    /* not a specific user, but a channel/conv */
                    Party aggregationParty = new Party(activity.ServiceUrl, activity.ChannelId, null, activity.Conversation);

                    // Establish the sender's channel/conversation as an aggreated one if not already exists
                    if (_routingDataManager.AddAggregationParty(aggregationParty))
                    {
                        replyActivity = activity.CreateReply("This channel/conversation is now where the requests are aggregated");
                    }
                    else
                    {
                        replyActivity = activity.CreateReply("This channel/conversation is already receiving requests");
                    }
                    wasHandled = true;
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandAcceptRequest) || s.StartsWith(Commands.CommandRejectRequest)):
                {
                    // Accept/reject conversation request
                    bool  doAccept    = s.StartsWith(Commands.CommandAcceptRequest);
                    Party senderParty = MessagingUtils.CreateSenderParty(activity);

                    if (_routingDataManager.IsAssociatedWithAggregation(senderParty))
                    {
                        // The party is associated with the aggregation and has the right to accept/reject
                        Party senderInConversation =
                            _routingDataManager.FindEngagedPartyByChannel(senderParty.ChannelId, senderParty.ChannelAccount);
                        replyActivity = await GetEngagementActivity(activity, replyActivity, message, doAccept, senderParty, senderInConversation);

                        wasHandled = true;
                    }
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandListOptions)):
                {
                    replyActivity = await GetAvaialableAgentOptionsCard(activity);

                    wasHandled = true;
                    break;
                }

                    #region Agent debugging commands

                // TODO: Remove from production
                case string s when(s.StartsWith(Commands.CommandDeleteAllRoutingData)):
                {
                    ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
                    await connector.Conversations.ReplyToActivityAsync(activity.CreateReply("Deleting all data..."));

                    _routingDataManager.DeleteAll();
                    wasHandled = true;
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandListAllParties)):
                {
                    string replyMessage = string.Empty;
                    string parties      = string.Empty;

                    foreach (Party userParty in _routingDataManager.GetUserParties())
                    {
                        parties += userParty.ToString() + "\n";
                    }

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyMessage = "No user parties;\n";
                    }
                    else
                    {
                        replyMessage = "Users:\n" + parties;
                    }

                    parties = string.Empty;

                    foreach (Party botParty in _routingDataManager.GetBotParties())
                    {
                        parties += botParty.ToString() + "\n";
                    }

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyMessage += "No bot parties";
                    }
                    else
                    {
                        replyMessage += "Bot:\n" + parties;
                    }

                    replyActivity = activity.CreateReply(replyMessage);
                    wasHandled    = true;
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandListPendingRequests)):
                {
                    var attachments = new List <Attachment>();

                    foreach (Party party in _routingDataManager.GetPendingRequests())
                    {
                        attachments.Add(MessagingUtils.GetAgentRequestHeroCard(party.ChannelAccount.Name, party.ChannelId, party.ChannelAccount.Id, party));
                    }

                    replyActivity = activity.CreateReply("No pending requests");
                    if (attachments.Count > 0)
                    {
                        replyActivity.Text             = $"{attachments.Count} Pending requests found:";
                        replyActivity.AttachmentLayout = AttachmentLayoutTypes.Carousel;
                        replyActivity.Attachments      = attachments;
                    }
                    wasHandled = true;
                    break;
                }

                case string s when(s.StartsWith(Commands.CommandListEngagements)):
                {
                    string parties = _routingDataManager.EngagementsAsString();

                    if (string.IsNullOrEmpty(parties))
                    {
                        replyActivity = activity.CreateReply("No conversations");
                    }
                    else
                    {
                        replyActivity = activity.CreateReply(parties);
                    }

                    wasHandled = true;
                    break;
                }

#if DEBUG
                case string s when(s.StartsWith(Commands.CommandListLastMessageRouterResults)):
                {
                    LocalRoutingDataManager routingDataManager =
                        (MessageRouterManager.Instance.RoutingDataManager as LocalRoutingDataManager);

                    if (routingDataManager != null)
                    {
                        string resultsAsString = routingDataManager.GetLastMessageRouterResults();
                        replyActivity = activity.CreateReply($"{(string.IsNullOrEmpty(resultsAsString) ? "No results" : resultsAsString)}");
                        wasHandled    = true;
                    }
                    break;
                }
#endif

                    #endregion
                default:
                    replyActivity = activity.CreateReply($"Command \"{message}\" not recognized");
                    break;
                }

                if (replyActivity != null)
                {
                    ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
                    await connector.Conversations.ReplyToActivityAsync(replyActivity);
                }
            }

            return(wasHandled);
        }