protected void ibtnStartCall_Click(object sender, ImageClickEventArgs e)
    {
        var objCcRepCall = new ECall();

        objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
        objCcRepCall.TimeCreated        = DateTime.Now.ToString();
        objCcRepCall.IncomingPhoneLine  = txtIncomingPhLine.Text;
        objCcRepCall.CallersPhoneNumber = txtCallersPhNumber.Text;
        objCcRepCall.CallNotes          = new List <ECallCenterNotes>();
        objCcRepCall.OutBound           = chkOutBoundCall.Checked;

        var callcenterDal = new CallCenterDAL();

        var returnresult = callcenterDal.UpdateCall(objCcRepCall);

        GuId = Guid.NewGuid().ToString();
        var registrationFlow = new RegistrationFlowModel
        {
            GuId   = GuId,
            CallId = returnresult,
            PreQualificationResultId = 0
        };

        RegistrationFlow = registrationFlow;

        Response.RedirectUser("BasicCallInfo.aspx?guid=" + GuId);
    }
Exemple #2
0
        public void UpdateCallStatus(int eventid, ECall call)
        {
            call.TimeEnd = DateTime.Now.ToString();
            call.EventID = eventid;
            var callcenterDal = new CallCenterDAL();

            callcenterDal.UpdateCall(call);
        }
    private void EndCall()
    {
        var repository = new CallCenterCallRepository();
        var objCall    = repository.GetCallCenterEntity(CallId);

        objCall.TimeEnd = DateTime.Now.ToString();
        objCall.Status  = (long)CallStatus.Attended;

        var callcenterDal = new CallCenterDAL();

        callcenterDal.UpdateCall(objCall);
    }
    private void StartCall(long calledCustomerid)
    {
        var objCcRepCall = new ECall();

        if (CallId > 0)
        {
            var repository = new CallCenterCallRepository();
            var call       = repository.GetCallCenterEntity(CallId);

            objCcRepCall.IncomingPhoneLine  = call.IncomingPhoneLine;
            objCcRepCall.CallersPhoneNumber = call.CallersPhoneNumber;
        }

        objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
        objCcRepCall.TimeCreated      = DateTime.Now.ToString();
        objCcRepCall.CalledCustomerID = calledCustomerid;
        objCcRepCall.CallNotes        = new List <ECallCenterNotes>();

        var callcenterDal = new CallCenterDAL();

        CallId = callcenterDal.UpdateCall(objCcRepCall);
    }
Exemple #5
0
        private void SearchCustomer()
        {
            var repository = new CallCenterCallRepository();
            var objCall    = repository.GetCallCenterEntity(ExistingCallId);

            ViewState["IncomingPhoneLine"]  = objCall.IncomingPhoneLine;
            RegistrationFlow.CallSourceCode = txtSourceCode.Text;

            if (!string.IsNullOrEmpty(txtSourceCode.Text) || !string.IsNullOrEmpty(txtCallBackNo.Text))
            {
                objCall.SourceCode     = txtSourceCode.Text;
                objCall.CallBackNumber = PhoneNumber.ToNumber(txtCallBackNo.Text);

                var callcenterDal = new CallCenterDAL();
                callcenterDal.UpdateCall(objCall);
            }

            if (GetCustomerList() == false && (txtCustomerID.Text.Trim().Length > 0 || GetProspectCustomerList() == false))
            {
                if (txtCustomerID.Text.Trim().Length > 0)
                {
                    ClientScript.RegisterStartupScript(typeof(string), "jscode_NoRecordsFound",
                                                       "alert('Customer with ID " + txtCustomerID.Text.Trim() + " not found. Please try again.');", true);
                    return;
                }
                if (txtCustomerID.Text.Trim().Length == 0)
                {
                    CurrentProspectCustomerId = 0;
                    SetProspectCustomer();

                    Response.RedirectUser("CustomerOptions.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
                                          "&CallBackNo=" + txtCallBackNo.Text + "&Zip=" + txtZipCode.Text + "&guid=" + GuId);
                }
            }
            else
            {
                if (txtCustomerID.Text.Trim().Length > 0)
                {
                    Response.RedirectUser("/App/CallCenter/CallCenterRep/CustomerOptions.aspx?CustomerID=" + txtCustomerID.Text.Trim() + "&guid=" + GuId);
                    //Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
                    //                  (!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
                    //                  (!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "") +
                    //                  (!string.IsNullOrEmpty(txtCustomerID.Text) ? "&CustomerId=" + txtCustomerID.Text.Trim() : "")
                    //                  + (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
                    //                  + (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
                    //                  + (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
                    //                  + (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
                    //                  + (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
                    //                  + "&guid=" + GuId);
                }
                else
                {
                    if (CurrentProspectCustomerId > 0)
                    {
                        SetProspectCustomer();
                    }
                    Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
                                          (!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
                                          (!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "")
                                          + (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
                                          + (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
                                          + (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
                                          + (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
                                          + (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
                                          + "&guid=" + GuId);
                }
            }
        }