/// <summary>
/// this method is used for deactivating the selected Script(s).
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
protected void btnActivate_Click(object sender, ImageClickEventArgs e)
{
Int64 returnresult;
EScript[] Scripts = GetSelectedScript();
if (Scripts.Length > 0)
{
StringBuilder strScriptID = new StringBuilder(String.Empty);
foreach (EScript oScript in Scripts)
{
strScriptID.Append("," + oScript.ScriptID.ToString());
}
strScriptID.Remove(0, 1);
CallCenterDAL callCenterDal = new CallCenterDAL();
returnresult = callCenterDal.SaveScript(strScriptID.ToString(), Convert.ToInt32(EOperationMode.Activate));
errordiv.InnerHtml = (String)GetGlobalResourceObject("Resource", "msgDatabaseResult" + returnresult.ToString());
errordiv.Visible = true;
hfScriptID.Value = "";
GetScript();
}
}
protected void ibtnStartCall_Click(object sender, ImageClickEventArgs e)
{
var objCcRepCall = new ECall();
objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
objCcRepCall.TimeCreated = DateTime.Now.ToString();
objCcRepCall.IncomingPhoneLine = txtIncomingPhLine.Text;
objCcRepCall.CallersPhoneNumber = txtCallersPhNumber.Text;
objCcRepCall.CallNotes = new List <ECallCenterNotes>();
objCcRepCall.OutBound = chkOutBoundCall.Checked;
var callcenterDal = new CallCenterDAL();
var returnresult = callcenterDal.UpdateCall(objCcRepCall);
GuId = Guid.NewGuid().ToString();
var registrationFlow = new RegistrationFlowModel
{
GuId = GuId,
CallId = returnresult,
PreQualificationResultId = 0
};
RegistrationFlow = registrationFlow;
Response.RedirectUser("BasicCallInfo.aspx?guid=" + GuId);
}
/// <summary>
/// this method is used for adding new and updating the information regarding the scripttype which is
/// called on clicking save button.
/// </summary>
private void UpdateScriptType()
{
EScriptType scripttype = new EScriptType();
scripttype.Description = txtDescription.Text;
scripttype.ScriptName = txtName.Text;
scripttype.Active = true;
Int64 returnresult;
CallCenterDAL callCenterDal = new CallCenterDAL();
if (hfScriptTypeID.Value.Equals(""))
{
returnresult = callCenterDal.SaveScriptType(scripttype, Convert.ToInt32(EOperationMode.Insert));
if (returnresult == 0)
{
returnresult = 9999990;
}
}
else
{
scripttype.ScriptTypeID = Convert.ToInt32(((DataTable)(ViewState["DSGRID"])).Rows[grdScriptType.Rows[Convert.ToInt32(hfScriptTypeID.Value)].DataItemIndex]["ScriptTypeID"]);
returnresult = callCenterDal.SaveScriptType(scripttype, Convert.ToInt32(EOperationMode.Update));
if (returnresult == 0)
{
returnresult = 9999991;
}
}
errordiv.Visible = true;
errordiv.InnerHtml = (String)GetGlobalResourceObject("Resource", "msgDatabaseResult" + returnresult.ToString());
hfScriptTypeID.Value = "";
GetScriptType();
}
public void UpdateCallStatus(int eventid, ECall call)
{
call.TimeEnd = DateTime.Now.ToString();
call.EventID = eventid;
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(call);
}
/// <summary>
/// this method fills the datagrid with relevant information
/// about the scripts.
/// </summary>
private void GetScript()
{
var callCenterDal = new CallCenterDAL();
List <EScript> scripts = callCenterDal.GetScript(string.Empty, 0);
var dtScript = new DataTable();
dtScript.Columns.Add("ScriptID", typeof(int));
dtScript.Columns.Add("name");
dtScript.Columns.Add("description");
dtScript.Columns.Add("type");
dtScript.Columns.Add("scripttext");
dtScript.Columns.Add("default");
dtScript.Columns.Add("active");
if (scripts != null && scripts.Count > 0)
{
for (int icount = 0; icount < scripts.Count; icount++)
{
if (scripts[icount].Active.ToString().Equals("True"))
{
dtScript.Rows.Add(new object[] { scripts[icount].ScriptID, scripts[icount].Name, scripts[icount].Description, scripts[icount].ScriptType.ScriptName, scripts[icount].ScriptText, scripts[icount].Default, "Active" });
}
else
{
dtScript.Rows.Add(new object[] { scripts[icount].ScriptID, scripts[icount].Name, scripts[icount].Description, scripts[icount].ScriptType.ScriptName, scripts[icount].ScriptText, scripts[icount].Default, "Deactivated" });
}
}
errordiv.Visible = false;
}
else
{
errordiv.InnerText = "No Records Found";
errordiv.Visible = true;
}
if ((SortDirection)ViewState["SortDir"] == SortDirection.Ascending)
{
dtScript.DefaultView.Sort = ViewState["SortExp"] + " asc";
}
else
{
dtScript.DefaultView.Sort = ViewState["SortExp"] + " desc";
}
dtScript = dtScript.DefaultView.ToTable();
grdScript.DataSource = dtScript;
grdScript.DataBind();
ViewState["DSGRID"] = dtScript;
txtName.Text = "";
txtDescription.Text = "";
ddlscripttype.SelectedIndex = 0;
hfScriptID.Value = "";
}
private string getScript(string scriptName)
{
//CallCenterService CService = new CallCenterService();
//EScript[] objManualVerificationScript;
//objManualVerificationScript = CService.GetScriptByName(scriptName);
CallCenterDAL masterDal = new CallCenterDAL();
return(masterDal.GetScript(scriptName, 2)[0].ScriptText);
}
private void EndCall()
{
var repository = new CallCenterCallRepository();
var objCall = repository.GetCallCenterEntity(CallId);
objCall.TimeEnd = DateTime.Now.ToString();
objCall.Status = (long)CallStatus.Attended;
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(objCall);
}
/// <summary>
/// This method searches for the scripttype by name entered.
/// </summary>
/// <param name="searchtext"></param>
private void SearchScriptType(string searchtext)
{
CallCenterDAL callCenterDal = new CallCenterDAL();
var scripttype = callCenterDal.GetScriptType(searchtext, 2);
DataTable dtScriptType = new DataTable();
dtScriptType.Columns.Add("ScriptTypeID", typeof(Int64));
dtScriptType.Columns.Add("name");
dtScriptType.Columns.Add("description");
dtScriptType.Columns.Add("Active");
if (scripttype != null && scripttype.Count > 0)
{
for (int icount = 0; icount < scripttype.Count; icount++)
{
if (scripttype[icount].Active.ToString().Equals("True"))
{
dtScriptType.Rows.Add(new object[] { scripttype[icount].ScriptTypeID, scripttype[icount].ScriptName, scripttype[icount].Description, "Active" });
}
else
{
dtScriptType.Rows.Add(new object[] { scripttype[icount].ScriptTypeID, scripttype[icount].ScriptName, scripttype[icount].Description, "Deactivated" });
}
}
errordiv.Visible = false;
}
else
{
errordiv.InnerText = "No Records Found";
errordiv.Visible = true;
}
if ((SortDirection)ViewState["SortScriptType"] == SortDirection.Descending)
{
dtScriptType.DefaultView.Sort = "name desc";
}
else
{
dtScriptType.DefaultView.Sort = "name asc";
}
dtScriptType = dtScriptType.DefaultView.ToTable();
grdScriptType.DataSource = dtScriptType;
ViewState["DSGRID"] = dtScriptType;
grdScriptType.DataBind();
txtName.Text = "";
txtDescription.Text = "";
hfScriptTypeID.Value = "";
}
/// <summary>
/// post back of page is checked.all the active script from database are loaded into the memory
/// and array consisting client ids of the elements is created..
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
protected void Page_Load(object sender, EventArgs e)
{
Page.Title = "Script";
errordiv.InnerText = "";
Franchisor_FranchisorMaster obj;
obj = (Franchisor_FranchisorMaster)this.Master;
obj.settitle("Script");
obj.SetBreadCrumbRoot = "<a href=\"#\">Master</a>";
if (!IsPostBack)
{
CallCenterDAL callCenterDal = new CallCenterDAL();
List <EScriptType> scriptTypes = callCenterDal.GetScriptType(string.Empty, 3);
List <EScript> scripts = callCenterDal.GetScript(string.Empty, 3);
if (scriptTypes.Count > 0)
{
ddlscripttype.Items.Add(new ListItem("Select Script Type", "0"));
for (int count = 0; count < scriptTypes.Count; count++)
{
ddlscripttype.Items.Add(new ListItem(scriptTypes[count].ScriptName, scriptTypes[count].ScriptTypeID.ToString()));
}
}
else
{
ddlscripttype.Items.Add("Select");
}
ViewState["SortDir"] = SortDirection.Ascending;
ViewState["SortExp"] = "name";
if (Request.QueryString["searchtext"] != null)
{
SearchScript(Request.QueryString["searchtext"]);
}
else
{
GetScript();
}
}
Panel1.Style.Add(HtmlTextWriterStyle.Display, "none");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + grdScript.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + btnEdit.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + txtName.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + txtDescription.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + ddlscripttype.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + hfScriptID.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + chkIsDefault.ClientID + "'");
ClientScript.RegisterArrayDeclaration("arrscriptelemclientid", "'" + txtScriptText.ClientID + "'");
}
/// <summary>
///
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
protected void Page_Load(object sender, EventArgs e)
{
SetTitles();
CustomerHasMammoTest = CheckPreApprovedTest(TestGroup.BreastCancer);
if (!IsPostBack)
{
SetIntialValues();
var callCenterDal = new CallCenterDAL();
var listScriptType = callCenterDal.GetScriptType("Event and Package Selection", 2);
var objEventScript = callCenterDal.GetScript(listScriptType[0].ScriptTypeID.ToString(), 4);
spEventScript.InnerText = objEventScript[0].ScriptText;
if (CustomerId > 0)
{
BindEventSearchDropdown(Customer);
}
else
{
EventSearchTypeDropdownList.Visible = false;
EventSearchTypeDropdownList.Visible = false;
}
SearchEvent();
}
else
{
IsRedirectNonMammoEvent = false;
var eventTargetName = Request.Params.Get("__EVENTTARGET");
if (!string.IsNullOrEmpty(eventTargetName) && eventTargetName == "continueWithWarning")
{
var orgUserId = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
var previousEventId = Convert.ToInt64(hfPreviousEventId.Value);
if (previousEventId > 0)
{
IoC.Resolve <Falcon.App.Core.Medical.IEventCustomerQuestionAnswerService>().UpdatePreQualifiedTestAnswers(CustomerId, EventId, previousEventId, orgUserId);
}
SelectPackage();
}
if (!string.IsNullOrEmpty(eventTargetName) && eventTargetName == "redirectNonMammoEvent")
{
IsRedirectNonMammoEvent = true;
SearchEvent();
}
}
}
/// <summary>
/// this method is used for activating the selected ScriptType(s).
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
protected void btnActivate_Click(object sender, ImageClickEventArgs e)
{
string strSelectedScriptTypeIDs = GetSelectedScriptTypeIDs();
if (strSelectedScriptTypeIDs.Length > 0)
{
CallCenterDAL callCenterDal = new CallCenterDAL();
Int64 returnresult = callCenterDal.SaveScriptType(strSelectedScriptTypeIDs,
Convert.ToInt32(EOperationMode.Activate));
if (returnresult == 0)
{
returnresult = 9999994;
}
errordiv.InnerHtml = (String)GetGlobalResourceObject("Resource", "msgDatabaseResult" + returnresult.ToString());
errordiv.Visible = true;
hfScriptTypeID.Value = "";
GetScriptType();
}
}
/// <summary>
/// this method is used for adding new and updating the information regarding the script which is
/// called on clicking save button.
/// </summary>
private void UpdateScript()
{
var script = new EScript();
script.Description = txtDescription.Text;
script.Name = txtName.Text;
script.Active = true;
script.Default = chkIsDefault.Checked;
script.ScriptText = Server.HtmlDecode(txtScriptText.Text);
var scripttype = new EScriptType();
scripttype.ScriptTypeID = Convert.ToInt32(ddlscripttype.SelectedValue);
script.ScriptType = scripttype;
Int64 returnresult;
var callCenterDal = new CallCenterDAL();
if (hfScriptID.Value.Equals(""))
{
returnresult = callCenterDal.SaveScript(script, Convert.ToInt32(EOperationMode.Insert));
if (returnresult == 0)
{
returnresult = 9999990;
}
}
else
{
script.ScriptID = Convert.ToInt32(((DataTable)(ViewState["DSGRID"])).Rows[grdScript.Rows[Convert.ToInt32(hfScriptID.Value)].DataItemIndex]["ScriptID"]);
returnresult = callCenterDal.SaveScript(script, Convert.ToInt32(EOperationMode.Update));
if (returnresult == 0)
{
returnresult = 9999991;
}
}
errordiv.InnerHtml = (String)GetGlobalResourceObject("Resource", "msgDatabaseResult" + returnresult.ToString());
errordiv.Visible = true;
hfScriptID.Value = "";
GetScript();
}
private void StartCall(long calledCustomerid)
{
var objCcRepCall = new ECall();
if (CallId > 0)
{
var repository = new CallCenterCallRepository();
var call = repository.GetCallCenterEntity(CallId);
objCcRepCall.IncomingPhoneLine = call.IncomingPhoneLine;
objCcRepCall.CallersPhoneNumber = call.CallersPhoneNumber;
}
objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
objCcRepCall.TimeCreated = DateTime.Now.ToString();
objCcRepCall.CalledCustomerID = calledCustomerid;
objCcRepCall.CallNotes = new List <ECallCenterNotes>();
var callcenterDal = new CallCenterDAL();
CallId = callcenterDal.UpdateCall(objCcRepCall);
}
private void SearchCustomer()
{
var repository = new CallCenterCallRepository();
var objCall = repository.GetCallCenterEntity(ExistingCallId);
ViewState["IncomingPhoneLine"] = objCall.IncomingPhoneLine;
RegistrationFlow.CallSourceCode = txtSourceCode.Text;
if (!string.IsNullOrEmpty(txtSourceCode.Text) || !string.IsNullOrEmpty(txtCallBackNo.Text))
{
objCall.SourceCode = txtSourceCode.Text;
objCall.CallBackNumber = PhoneNumber.ToNumber(txtCallBackNo.Text);
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(objCall);
}
if (GetCustomerList() == false && (txtCustomerID.Text.Trim().Length > 0 || GetProspectCustomerList() == false))
{
if (txtCustomerID.Text.Trim().Length > 0)
{
ClientScript.RegisterStartupScript(typeof(string), "jscode_NoRecordsFound",
"alert('Customer with ID " + txtCustomerID.Text.Trim() + " not found. Please try again.');", true);
return;
}
if (txtCustomerID.Text.Trim().Length == 0)
{
CurrentProspectCustomerId = 0;
SetProspectCustomer();
Response.RedirectUser("CustomerOptions.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
"&CallBackNo=" + txtCallBackNo.Text + "&Zip=" + txtZipCode.Text + "&guid=" + GuId);
}
}
else
{
if (txtCustomerID.Text.Trim().Length > 0)
{
Response.RedirectUser("/App/CallCenter/CallCenterRep/CustomerOptions.aspx?CustomerID=" + txtCustomerID.Text.Trim() + "&guid=" + GuId);
//Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
// (!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
// (!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "") +
// (!string.IsNullOrEmpty(txtCustomerID.Text) ? "&CustomerId=" + txtCustomerID.Text.Trim() : "")
// + (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
// + (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
// + (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
// + (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
// + (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
// + "&guid=" + GuId);
}
else
{
if (CurrentProspectCustomerId > 0)
{
SetProspectCustomer();
}
Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
(!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
(!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "")
+ (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
+ (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
+ (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
+ (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
+ (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
+ "&guid=" + GuId);
}
}
}
protected void Page_Load(object sender, EventArgs e)
{
RegistrationFlow.CanSaveConsentInfo = true;
var callCenterMasterPage = (CallCenter_CallCenterMaster1)Master;
callCenterMasterPage.SetTitle("Customer Options");
callCenterMasterPage.SetBreadCrumbRoot = "<a href=\"/CallCenter/CallCenterRepDashboard/Index\">Dashboard</a>";
var repository = new CallCenterCallRepository();
ViewScriptDiv.Visible = false;
if (!IsPostBack)
{
hfCallStartTime.Value = repository.GetCallStarttime(ExistingCallId);
if (CustomerId > 0)
{
imgSymbol.ImageUrl = "~/App/Images/CCRep/page3symbol.gif";
divOptions.Style.Add(HtmlTextWriterStyle.Display, "block");
spSearchType.InnerText = "Existing Customer Options";
divNewOptions.Style.Add(HtmlTextWriterStyle.Display, "none");
var customerRepository = IoC.Resolve <ICustomerRepository>();
var customer = customerRepository.GetCustomer(CustomerId);
customername.InnerHtml = "<span style=\"color: #F37C00\">" + HttpUtility.HtmlEncode(customer.Name.FullName) +
"</span>, how may i help you?";
long?healthPlanId = null;
if (!string.IsNullOrEmpty(customer.Tag))// && IsInboundCall
{
var corporateAccountRepository = IoC.Resolve <ICorporateAccountRepository>();
var corporateAccount = corporateAccountRepository.GetByTag(customer.Tag);
if (corporateAccount != null && corporateAccount.IsHealthPlan)
{
healthPlanId = corporateAccount.Id;
}
if (IsInboundCall)
{
if (corporateAccount != null && corporateAccount.ShowCallCenterScript && corporateAccount.CallCenterScriptFileId > 0)
{
ViewScriptDiv.Visible = true;
var fileRepository = IoC.Resolve <IUniqueItemRepository <File> >();
var mediaRepository = IoC.Resolve <IMediaRepository>();
var inboundCallScriptPdf = fileRepository.GetById(corporateAccount.CallCenterScriptFileId);
var mediaLocation = mediaRepository.GetCallCenterScriptPdfFolderLocation();
RegistrationFlow.CallCenterScriptUrl = mediaLocation.Url + inboundCallScriptPdf.Path;
}
if (corporateAccount != null && corporateAccount.WarmTransfer)
{
var customerWarmTransfer = IoC.Resolve <ICustomerWarmTransferRepository>().GetByCustomerIdAndYear(CustomerId, DateTime.Today.Year);
if (customerWarmTransfer != null && customerWarmTransfer.IsWarmTransfer.HasValue && customerWarmTransfer.IsWarmTransfer.Value)
{
showWarmTransferMessage.Style.Add(HtmlTextWriterStyle.Display, "block");
}
}
}
}
repository.UpdateCalledCustomerId(CustomerId, ExistingCallId, healthPlanId, customer.ProductTypeId);
}
else
{
imgSymbol.ImageUrl = "~/App/Images/CCRep/page2symbol.gif";
divOptions.Style.Add(HtmlTextWriterStyle.Display, "none");
divNewOptions.Style.Add(HtmlTextWriterStyle.Display, "block");
spSearchType.InnerText = "New Customer Options";
if (ProspectCustomerId > 0)
{
var prospectCustomerRepository = IoC.Resolve <IUniqueItemRepository <ProspectCustomer> >();
var prospectCustomer = prospectCustomerRepository.GetById(ProspectCustomerId);
customername.InnerHtml = "<span style=\"color: #F37C00\">" + HttpUtility.HtmlEncode(prospectCustomer.FirstName) +
" " + HttpUtility.HtmlEncode(prospectCustomer.LastName) + "</span>, how may i help you?";
}
else
{
customername.InnerHtml = "<span style=\"color: #F37C00\">" + HttpUtility.HtmlEncode(FirstName) +
" " + HttpUtility.HtmlEncode(LastName) + "</span>, how may i help you?";
}
}
// Coding if the call is for outbound
// Set the call as outbound
if (Request.QueryString["CallType"] != null)
{
if (Request.QueryString["CallType"].Equals("OutBound"))
{
spBtnSearchAgain.Style.Add(HtmlTextWriterStyle.Display, "none");
var callcenterDal = new CallCenterDAL();
List <EScript> outboundCallProspect;
if (Request.QueryString["Source"] != null && Request.QueryString["Source"].ToLower() == "online")
{
int scriptTypeId = callcenterDal.GetScriptType("OutboundOnlineProspect", 2)[0].ScriptTypeID;
outboundCallProspect = callcenterDal.GetScript(scriptTypeId.ToString(), 4);
string script = outboundCallProspect[0].ScriptText.Replace("<<prospect>>", Server.UrlDecode(Request.QueryString["Name"])).Replace("<<employee>>", HttpUtility.HtmlEncode(IoC.Resolve <ISessionContext>().UserSession.UserName));
customername.InnerHtml = System.Web.Security.AntiXss.AntiXssEncoder.HtmlEncode(script, true);
}
else
{
int scriptTypeId = callcenterDal.GetScriptType("OutboundCallCenterProspect", 2)[0].ScriptTypeID;
outboundCallProspect = callcenterDal.GetScript(scriptTypeId.ToString(), 4);
string script = outboundCallProspect[0].ScriptText.Replace("<<prospect>>", Server.UrlDecode(Request.QueryString["Name"])).Replace("<<employee>>", HttpUtility.HtmlEncode(IoC.Resolve <ISessionContext>().UserSession.UserName));
customername.InnerHtml = System.Web.Security.AntiXss.AntiXssEncoder.HtmlEncode(script, true);
}
}
}
}
}
public Boolean VerifySourceCode(string sourceCode)
{
var callcenterDal = new CallCenterDAL();
return(callcenterDal.VerifySourceCode(sourceCode));
}
protected void Page_Load(object sender, EventArgs e)
{
SetDisplayControls();
if (!IsPostBack)
{
if (RegistrationFlow != null)
{
RegistrationFlow.SourceCodeId = 0;
RegistrationFlow.SourceCode = string.Empty;
RegistrationFlow.SourceCodeAmount = 0;
RegistrationFlow.TestIds = null;
RegistrationFlow.PackageId = 0;
RegistrationFlow.AppointmentSlotIds = null;
RegistrationFlow.ShippingDetailId = 0;
RegistrationFlow.ShippingOptionId = 0;
RegistrationFlow.ShippingAddressId = 0;
RegistrationFlow.ProductId = 0;
}
FillSecurityQuestions();
BindDropDownControls();
if (CustomerType == CustomerType.New && CurrentAction != null && CurrentAction.Equals("Back"))
{
isPageOpenedByBackClick.Value = "true";
MarketingSourceDropDown.SelectedValue = CurrentCustomer.MarketingSource;
}
if (CurrentAction != null || CurrentProspectCustomer == null)
{
SetCustomerDataToControls();
LogAudit(ModelType.View, customerLogEditModel, CustomerId);
}
else
{
SetProspectCustomerDataToControls();
LogAudit(ModelType.View, prospectCustomerLogEditModel, CustomerId);
}
SetJavaScriptEvents();
var callCenterDal = new CallCenterDAL();
var listScriptType = callCenterDal.GetScriptType("Above 40", 2);
var objAbove40Script = callCenterDal.GetScript(listScriptType[0].ScriptTypeID.ToString(), 4);
if (objAbove40Script.Count > 0)
{
bubbleContent.InnerText = objAbove40Script[0].ScriptText;
}
ViewState["RefferedUrl"] = Request.UrlReferrer.PathAndQuery;
InsuranceIdContainer.Style.Add(HtmlTextWriterStyle.Display, "none");
InsuranceIdRequiredHiddenField.Value = Boolean.FalseString;
var settings = IoC.Resolve <ISettings>();
if (settings.CaptureInsuranceId)
{
if (EventData != null && EventData.CaptureInsuranceId)
{
InsuranceIdContainer.Style.Add(HtmlTextWriterStyle.Display, "block");
if (EventData.InsuranceIdRequired)
{
InsuranceIdRequiredHiddenField.Value = Boolean.TrueString;
}
}
}
SsnContainer.Style.Add(HtmlTextWriterStyle.Display, "none");
if (EventId > 0)
{
var captureSsn = EventRepository.CaptureSsn(EventId);
if (captureSsn)
{
SsnContainer.Style.Add(HtmlTextWriterStyle.Display, "block");
}
}
}
HideUserCredentialPanel();
var toolTipRepository = IoC.Resolve <IToolTipRepository>();
var insuranceIdLabel = toolTipRepository.GetToolTipContentByTag(ToolTipType.InsuranceIdLabel);
insuranceIdLabel = string.IsNullOrEmpty(insuranceIdLabel) ? "Insurance Id" : (insuranceIdLabel);
if (AccountByEventId != null && !string.IsNullOrEmpty(AccountByEventId.MemberIdLabel))
{
insuranceIdLabel = AccountByEventId.MemberIdLabel;
}
InsuranceIdLabel.InnerText = insuranceIdLabel;
MedicareIdRequiredHiddenField.Value = Boolean.FalseString;
if (EventId <= 0)
{
return;
}
var eventTestRepository = IoC.Resolve <EventTestRepository>();
var eventTestList = eventTestRepository.GetTestsForEvent(EventId);
MedicareIdRequiredHiddenField.Value = eventTestList != null && eventTestList.Any(x => x.TestId == (long)TestType.AWV) ? Boolean.TrueString : Boolean.FalseString;
}
protected void Page_Load(object sender, EventArgs e)
{
Page.Title = "Call Center Rep Dashboard";
var obj = (CallCenter_CallCenterMaster)this.Master;
obj.settitle("Call Center Rep Dashboard");
obj.SetBreadCrumbRoot = "<a href=\"/CallCenter/CallCenterRepDashboard/Index\">Dashboard</a>";
if (!IsPostBack)
{
if (Request.UrlReferrer != null && (Request.UrlReferrer.LocalPath != Request.Url.LocalPath))
{
if (RegistrationFlow != null)
{
RegistrationFlow.CallId = 0;
}
}
}
if (!IsPostBack)
{
chkOutBoundCall.Attributes.Add("onClick", "return CheckOutBoundCall();");
ibtnStartCall.Enabled = false;
chkOutBoundCall.Enabled = false;
if (Session["LastLoginTime"] != null && Session["LastLoginTime"].ToString().Trim() != "")
{
spLastLogin.InnerText = "Last login: "******"LastLoginTime"].ToString()).ToString("MMMM dd, yyyy, hh:mm tt");
}
else
{
divLastLogin.Visible = false;
}
txtIncomingPhLine.Focus();
if (Request.QueryString["dn"] != null)
{
txtIncomingPhLine.Text = Request.QueryString["dn"];
}
if (Request.QueryString["cn"] != null)
{
txtCallersPhNumber.Text = Request.QueryString["cn"];
}
else if (Request.QueryString["amp;cn"] != null)
{
txtCallersPhNumber.Text = Request.QueryString["amp;cn"];
}
if (!string.IsNullOrWhiteSpace(txtCallersPhNumber.Text) && txtCallersPhNumber.Text.Length > 3 && txtCallersPhNumber.Text.IndexOf("000", 0, 3) >= 0)
{
var configurationSettingRe = IoC.Resolve <IConfigurationSettingRepository>();
var areaCode = Convert.ToString(configurationSettingRe.GetConfigurationValue(ConfigurationSettingName.AreaCode));
if (!string.IsNullOrWhiteSpace(areaCode))
{
txtCallersPhNumber.Text = txtCallersPhNumber.Text.Replace(txtCallersPhNumber.Text, areaCode + txtCallersPhNumber.Text.Substring(3));
}
}
if (IoC.Resolve <ISettings>().EnableCallPop)
{
ibtnStartCall.Enabled = true;
ClientScript.RegisterStartupScript(typeof(string), "jscode_checkStartCall", "CheckOutBoundCall();", true);
chkOutBoundCall.Enabled = true;
}
else if (txtIncomingPhLine.Text != "" && txtCallersPhNumber.Text != "")
{
ibtnStartCall.Enabled = true;
ibtnStartCall.ToolTip = "";
}
else
{
ibtnStartCall.Enabled = true;
ClientScript.RegisterStartupScript(typeof(string), "jscode_checkStartCall", "CheckOutBoundCall();", true);
chkOutBoundCall.Enabled = true;
ibtnStartCall.ToolTip = "Please select Checkbox to start call.";
}
var callcenterDal = new CallCenterDAL();
List <EScript> scripts = callcenterDal.GetScript(callcenterDal.GetScriptType("Welcome Script", 2)[0].ScriptTypeID.ToString(), 4);
scripts[0].ScriptText = scripts[0].ScriptText.Replace("<<Your Name>>", IoC.Resolve <ISessionContext>().UserSession.FullName);
//spWelcomeScript.InnerText = scripts[0].ScriptText;
// to check if the existing call is in progress
if (ExisitingCallId > 0)
{
hfCallStartTime.Value = new CallCenterCallRepository().GetCallStarttime(ExisitingCallId);
ScriptManager.RegisterStartupScript(this.Page, typeof(Int32), "JS",
"<script language='javascript'>var hfCallStartTime= document.getElementById('" +
hfCallStartTime.ClientID + "'); Call(); </script>", false);
}
else if (Request.QueryString["dn"] != null && (Request.QueryString["cn"] != null || Request.QueryString["amp;cn"] != null))
{
StartCallAutomatically = true;
}
// Get Dashboard Referesh Time From DB
var otherDal = new OtherDAL();
hidRefereshTime.Value = otherDal.GetConfigurationValue("CCRepDashBoardRefereshTime");
}
else
{
if (Request.Params["__EVENTTARGET"] != null && Request.Params["__EVENTTARGET"] == "setCallStartTime")
{
//Doing Nothing
}
}
BindDropDownControls();
}
private void GetCallDetails(long intCCUserID)
{
CallCenterDAL objCCRepDAL = new CallCenterDAL();
List <ECall> objCalls = objCCRepDAL.GetCalls(intCCUserID, 1);
string totalCall;
string averageCall;
string maxCall;
string minCall;
string Recent1 = "-N/A-";
string Recent2 = "-N/A-";
if (objCalls != null && objCalls.Count > 0)
{
int hours = 0;
int min = 0;
int sec = 0;
int TotalTime = 0;
int totalHrs = 0;
int totalMin = 0;
int totalSec = 0;
int avgMin = 0;
int avghr = 0;
int avgSec = 0;
TimeSpan MinDuartion = new TimeSpan();
TimeSpan MaxDuartion = new TimeSpan();
TimeSpan callDuration = new TimeSpan();
totalCall = objCalls[0].TotalCalls.ToString();
string status = objCalls[0].CallStatus.Length > 0 ? objCalls[0].CallStatus : "Interupted";
Recent1 = "Call for " + status + " on " + Convert.ToDateTime(objCalls[0].DateCreated).ToShortDateString() + " at " + Convert.ToDateTime(objCalls[0].DateCreated).ToShortTimeString();
if (objCalls.Count > 1)
{
status = objCalls[1].CallStatus.Length > 0 ? objCalls[1].CallStatus : "Interupted";
Recent2 = "Call for " + status + " on " + Convert.ToDateTime(objCalls[1].DateCreated).ToShortDateString() + " at " + Convert.ToDateTime(objCalls[1].DateCreated).ToShortTimeString();
}
for (int i = 0; i < objCalls.Count; i++)
{
callDuration = Convert.ToDateTime(objCalls[i].TimeEnd).Subtract(Convert.ToDateTime(objCalls[i].TimeCreated));
hours = hours + Convert.ToInt32(callDuration.Hours.ToString());
min = min + Convert.ToInt32(callDuration.Minutes.ToString());
sec = sec + Convert.ToInt32(callDuration.Seconds.ToString());
if (callDuration > MaxDuartion)
{
MaxDuartion = callDuration;
}
if (i == 0)
{
MinDuartion = callDuration;
}
if (callDuration < MinDuartion)
{
MinDuartion = callDuration;
}
}
TotalTime = (hours * 3600) + (min * 60) + sec;
totalHrs = TotalTime / 3600;
totalMin = (TotalTime % 3600) / 60;
totalSec = (TotalTime % 3600) % 60;
TotalTime = TotalTime / objCalls.Count;
avghr = TotalTime / 3600;
avgMin = (TotalTime % 3600) / 60;
avgSec = (TotalTime % 3600) % 60;
if (avghr > 0)
{
averageCall = avghr + "." + avgMin + "." + avgSec + "H";
}
else
{
averageCall = avgMin + "." + avgSec + "M";
}
if (Convert.ToInt32(MaxDuartion.Hours.ToString()) > 0)
{
maxCall = MaxDuartion.Hours.ToString() + "." + MaxDuartion.Minutes.ToString() + "." + MaxDuartion.Seconds.ToString() + "H";
}
else
{
maxCall = MaxDuartion.Minutes.ToString() + "." + MaxDuartion.Seconds.ToString() + "M";
}
if (Convert.ToInt32(MinDuartion.Hours.ToString()) > 0)
{
minCall = MinDuartion.Hours.ToString() + "." + MinDuartion.Minutes.ToString() + "." + MinDuartion.Seconds.ToString() + "H";
}
else
{
minCall = MinDuartion.Minutes.ToString() + "." + MinDuartion.Seconds.ToString() + "M";
}
}
else
{
averageCall = "-N/A-";
totalCall = "-N/A-";
minCall = "-N/A-";
maxCall = "-N/A-";
}
Ucleftpanel1.SetDetails(totalCall, averageCall, maxCall, minCall);
Ucleftpanel1.SetRecentCalls(Recent1, Recent2);
}
