protected void ibtnStartCall_Click(object sender, ImageClickEventArgs e)
{
var objCcRepCall = new ECall();
objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
objCcRepCall.TimeCreated = DateTime.Now.ToString();
objCcRepCall.IncomingPhoneLine = txtIncomingPhLine.Text;
objCcRepCall.CallersPhoneNumber = txtCallersPhNumber.Text;
objCcRepCall.CallNotes = new List <ECallCenterNotes>();
objCcRepCall.OutBound = chkOutBoundCall.Checked;
var callcenterDal = new CallCenterDAL();
var returnresult = callcenterDal.UpdateCall(objCcRepCall);
GuId = Guid.NewGuid().ToString();
var registrationFlow = new RegistrationFlowModel
{
GuId = GuId,
CallId = returnresult,
PreQualificationResultId = 0
};
RegistrationFlow = registrationFlow;
Response.RedirectUser("BasicCallInfo.aspx?guid=" + GuId);
}
public void UpdateCallStatus(int eventid, ECall call)
{
call.TimeEnd = DateTime.Now.ToString();
call.EventID = eventid;
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(call);
}
private void EndCall()
{
var repository = new CallCenterCallRepository();
var objCall = repository.GetCallCenterEntity(CallId);
objCall.TimeEnd = DateTime.Now.ToString();
objCall.Status = (long)CallStatus.Attended;
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(objCall);
}
private void StartCall(long calledCustomerid)
{
var objCcRepCall = new ECall();
if (CallId > 0)
{
var repository = new CallCenterCallRepository();
var call = repository.GetCallCenterEntity(CallId);
objCcRepCall.IncomingPhoneLine = call.IncomingPhoneLine;
objCcRepCall.CallersPhoneNumber = call.CallersPhoneNumber;
}
objCcRepCall.CallCenterCallCenterUserID = IoC.Resolve <ISessionContext>().UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
objCcRepCall.TimeCreated = DateTime.Now.ToString();
objCcRepCall.CalledCustomerID = calledCustomerid;
objCcRepCall.CallNotes = new List <ECallCenterNotes>();
var callcenterDal = new CallCenterDAL();
CallId = callcenterDal.UpdateCall(objCcRepCall);
}
private void SearchCustomer()
{
var repository = new CallCenterCallRepository();
var objCall = repository.GetCallCenterEntity(ExistingCallId);
ViewState["IncomingPhoneLine"] = objCall.IncomingPhoneLine;
RegistrationFlow.CallSourceCode = txtSourceCode.Text;
if (!string.IsNullOrEmpty(txtSourceCode.Text) || !string.IsNullOrEmpty(txtCallBackNo.Text))
{
objCall.SourceCode = txtSourceCode.Text;
objCall.CallBackNumber = PhoneNumber.ToNumber(txtCallBackNo.Text);
var callcenterDal = new CallCenterDAL();
callcenterDal.UpdateCall(objCall);
}
if (GetCustomerList() == false && (txtCustomerID.Text.Trim().Length > 0 || GetProspectCustomerList() == false))
{
if (txtCustomerID.Text.Trim().Length > 0)
{
ClientScript.RegisterStartupScript(typeof(string), "jscode_NoRecordsFound",
"alert('Customer with ID " + txtCustomerID.Text.Trim() + " not found. Please try again.');", true);
return;
}
if (txtCustomerID.Text.Trim().Length == 0)
{
CurrentProspectCustomerId = 0;
SetProspectCustomer();
Response.RedirectUser("CustomerOptions.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
"&CallBackNo=" + txtCallBackNo.Text + "&Zip=" + txtZipCode.Text + "&guid=" + GuId);
}
}
else
{
if (txtCustomerID.Text.Trim().Length > 0)
{
Response.RedirectUser("/App/CallCenter/CallCenterRep/CustomerOptions.aspx?CustomerID=" + txtCustomerID.Text.Trim() + "&guid=" + GuId);
//Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
// (!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
// (!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "") +
// (!string.IsNullOrEmpty(txtCustomerID.Text) ? "&CustomerId=" + txtCustomerID.Text.Trim() : "")
// + (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
// + (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
// + (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
// + (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
// + (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
// + "&guid=" + GuId);
}
else
{
if (CurrentProspectCustomerId > 0)
{
SetProspectCustomer();
}
Response.RedirectUser("CustomerVerification.aspx?FirstName=" + txtFirstName.Text + "&LastName=" + txtLastName.Text +
(!string.IsNullOrEmpty(txtCallBackNo.Text) ? "&CallBackNo=" + txtCallBackNo.Text : "") +
(!string.IsNullOrEmpty(txtZipCode.Text) ? "&Zip=" + txtZipCode.Text : "")
+ (!string.IsNullOrEmpty(txtMemberId.Text) ? "&MemberId=" + txtMemberId.Text : "")
+ (!string.IsNullOrEmpty(txtHicn.Text) ? "&Hicn=" + txtHicn.Text : "")
+ (!string.IsNullOrEmpty(txtPhoneNumber.Text) ? "&PhoneNumber=" + txtPhoneNumber.Text : "")
+ (!string.IsNullOrEmpty(txtEmail.Text) ? "&EmailId=" + txtEmail.Text : "")
+ (!string.IsNullOrEmpty(txtMbiNumber.Text) ? "&MbiNumber=" + txtMbiNumber.Text : "")
+ "&guid=" + GuId);
}
}
}