private JObject GetTicketsHistory(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
UDC.Ticket ticket = new UDC.Ticket();
ticket.Mode = context.Request["mode"] != null?Convert.ToInt32(context.Request["mode"]) : 0;;
ticket.AccountId = accountId;
//ticket.AgentId = agentId;
ticket.RoleId = roleId;
if (roleId == 1)
{
ticket.AgentId = agentId;
ticket.SelectedAgentId = agentId;
}
else
{
ticket.AgentId = agentId;
ticket.SelectedAgentId = context.Request["agentId"] != null?Convert.ToInt32(context.Request["agentId"]) : 0;
}
//ticket.SelectedAgentId = context.Request["agentId"] != null ? Convert.ToInt32(context.Request["agentId"]) : 0;
ticket.Id = context.Request["ticketId"] != null?Convert.ToInt64(context.Request["ticketId"]) : 0;
ticket.Subject = context.Request["subject"];
ticket.StatusIds = context.Request["statusIds"];
ticket.PriorityIds = context.Request["priorityIds"];
ticket.TicketType = context.Request["ticketType"] != null?Convert.ToInt32(context.Request["ticketType"]) : 0;
ticket.OverDueType = context.Request["overDueType"] != null?Convert.ToInt32(context.Request["overDueType"]) : 0;
ticket.DurationType = context.Request["durationType"] != null?Convert.ToInt32(context.Request["durationType"]) : 0;
ticket.CustomerId = context.Request["customerId"] != null?Convert.ToInt32(context.Request["customerId"]) : 0;
ticket.FromDate = context.Request["fromDate"];
ticket.ToDate = context.Request["toDate"];
ticket.PageIndex = Convert.ToInt32(context.Request["pageIndex"]);
ticket.PageSize = Convert.ToInt32(context.Request["pageSize"]);
ticket.IsStarred = context.Request["isStarred"] != null?Convert.ToBoolean(Convert.ToInt16(context.Request["isStarred"])) : Convert.ToBoolean(Convert.ToInt16(0)); //Convert.ToBoolean(Convert.ToInt16(context.Request["isStarred"]));
ticket.CategoryId = context.Request["CategoryId"] != "0" ? Convert.ToInt32(context.Request["CategoryId"]) : 0;
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.GetTicketsHistory(MyConfig.MyConnectionString, ticket);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject GetTicketDetails(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.GetTicketDetails(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["ticketId"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject StarOrUnstarTicket(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.StarOrUnstarTicket(MyConfig.MyConnectionString, agentId, Convert.ToInt32(context.Request["ticketId"]), Convert.ToByte(context.Request["isStar"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject CloseTickets(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.CloseTickets(MyConfig.MyConnectionString, agentId, context.Request["ticketIds"], context.Request["closureText"]);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject MergeTickets(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.MergeTickets(MyConfig.MyConnectionString, agentId, context.Request["ticketIds"], Convert.ToInt32(context.Request["primaryTicketId"]));
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject GetTicketsToMerge(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.GetTicketsToMerge(MyConfig.MyConnectionString, context.Request["ticketIds"]);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject GetTicketPriorities(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.GetTicketPriorities(MyConfig.MyConnectionString, accountId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject ManageTicketCategoryNodes(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketObj.ManageTicketCategoryNodes(MyConfig.MyConnectionString, Convert.ToInt32(context.Request["Mode"]), accountId, context.Request["Category"].ToString(), Convert.ToInt32(context.Request["ParentId"]), context.Request["ColorCode"], agentId);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
private JObject ManageTickets(HttpContext context)
{
JObject responseJObj = new JObject();
try
{
UserDefinedClasses.Ticket ticketObj = new UserDefinedClasses.Ticket();
ticketObj.Mode = Convert.ToInt32(context.Request["Mode"]);
ticketObj.AccountId = accountId;
ticketObj.AgentId = agentId;
ticketObj.PriorityId = Convert.ToInt32(context.Request["PriorityId"]);
ticketObj.Decscription = context.Request["Description"].ToString();
if (Convert.ToInt32(context.Request["Mode"]) == 1)
{
ticketObj.CategoryId = Convert.ToInt32(context.Request["CategoryId"]);
ticketObj.CustomerId = Convert.ToInt32(context.Request["CustomerId"]);
ticketObj.Subject = context.Request["Topic"].ToString();
ticketObj.DueDate = context.Request["DueDate"].ToString();
ticketObj.CallId = Convert.ToInt32(context.Request["CallId"]);
ticketObj.IsOffline = (context.Request["IsOffline"] != null && context.Request["IsOffline"] != "") ? Convert.ToBoolean(Convert.ToInt32(context.Request["IsOffline"])) : false;
}
else if (Convert.ToInt32(context.Request["Mode"]) == 2)
{
ticketObj.Id = Convert.ToInt32(context.Request["TicketId"]);
ticketObj.StatusIds = context.Request["StatusId"].ToString();
ticketObj.CallId = (context.Request["CallId"] != null && context.Request["CallId"] != "") ? Convert.ToInt32(context.Request["CallId"]) : 0;
}
Press3.BusinessRulesLayer.Ticket ticketsObj = new Press3.BusinessRulesLayer.Ticket();
responseJObj = ticketsObj.ManageTickets(MyConfig.MyConnectionString, ticketObj);
}
catch (Exception ex)
{
Logger.Error(ex.ToString());
}
return(responseJObj);
}
