private JObject GetTicketsHistory(HttpContext context) { JObject responseJObj = new JObject(); try { UDC.Ticket ticket = new UDC.Ticket(); ticket.Mode = context.Request["mode"] != null?Convert.ToInt32(context.Request["mode"]) : 0;; ticket.AccountId = accountId; //ticket.AgentId = agentId; ticket.RoleId = roleId; if (roleId == 1) { ticket.AgentId = agentId; ticket.SelectedAgentId = agentId; } else { ticket.AgentId = agentId; ticket.SelectedAgentId = context.Request["agentId"] != null?Convert.ToInt32(context.Request["agentId"]) : 0; } //ticket.SelectedAgentId = context.Request["agentId"] != null ? Convert.ToInt32(context.Request["agentId"]) : 0; ticket.Id = context.Request["ticketId"] != null?Convert.ToInt64(context.Request["ticketId"]) : 0; ticket.Subject = context.Request["subject"]; ticket.StatusIds = context.Request["statusIds"]; ticket.PriorityIds = context.Request["priorityIds"]; ticket.TicketType = context.Request["ticketType"] != null?Convert.ToInt32(context.Request["ticketType"]) : 0; ticket.OverDueType = context.Request["overDueType"] != null?Convert.ToInt32(context.Request["overDueType"]) : 0; ticket.DurationType = context.Request["durationType"] != null?Convert.ToInt32(context.Request["durationType"]) : 0; ticket.CustomerId = context.Request["customerId"] != null?Convert.ToInt32(context.Request["customerId"]) : 0; ticket.FromDate = context.Request["fromDate"]; ticket.ToDate = context.Request["toDate"]; ticket.PageIndex = Convert.ToInt32(context.Request["pageIndex"]); ticket.PageSize = Convert.ToInt32(context.Request["pageSize"]); ticket.IsStarred = context.Request["isStarred"] != null?Convert.ToBoolean(Convert.ToInt16(context.Request["isStarred"])) : Convert.ToBoolean(Convert.ToInt16(0)); //Convert.ToBoolean(Convert.ToInt16(context.Request["isStarred"])); ticket.CategoryId = context.Request["CategoryId"] != "0" ? Convert.ToInt32(context.Request["CategoryId"]) : 0; Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.GetTicketsHistory(MyConfig.MyConnectionString, ticket); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject GetTicketDetails(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.GetTicketDetails(MyConfig.MyConnectionString, accountId, Convert.ToInt32(context.Request["ticketId"])); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject StarOrUnstarTicket(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.StarOrUnstarTicket(MyConfig.MyConnectionString, agentId, Convert.ToInt32(context.Request["ticketId"]), Convert.ToByte(context.Request["isStar"])); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject CloseTickets(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.CloseTickets(MyConfig.MyConnectionString, agentId, context.Request["ticketIds"], context.Request["closureText"]); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject MergeTickets(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.MergeTickets(MyConfig.MyConnectionString, agentId, context.Request["ticketIds"], Convert.ToInt32(context.Request["primaryTicketId"])); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject GetTicketsToMerge(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.GetTicketsToMerge(MyConfig.MyConnectionString, context.Request["ticketIds"]); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject GetTicketPriorities(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.GetTicketPriorities(MyConfig.MyConnectionString, accountId); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject ManageTicketCategoryNodes(HttpContext context) { JObject responseJObj = new JObject(); try { Press3.BusinessRulesLayer.Ticket ticketObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketObj.ManageTicketCategoryNodes(MyConfig.MyConnectionString, Convert.ToInt32(context.Request["Mode"]), accountId, context.Request["Category"].ToString(), Convert.ToInt32(context.Request["ParentId"]), context.Request["ColorCode"], agentId); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }
private JObject ManageTickets(HttpContext context) { JObject responseJObj = new JObject(); try { UserDefinedClasses.Ticket ticketObj = new UserDefinedClasses.Ticket(); ticketObj.Mode = Convert.ToInt32(context.Request["Mode"]); ticketObj.AccountId = accountId; ticketObj.AgentId = agentId; ticketObj.PriorityId = Convert.ToInt32(context.Request["PriorityId"]); ticketObj.Decscription = context.Request["Description"].ToString(); if (Convert.ToInt32(context.Request["Mode"]) == 1) { ticketObj.CategoryId = Convert.ToInt32(context.Request["CategoryId"]); ticketObj.CustomerId = Convert.ToInt32(context.Request["CustomerId"]); ticketObj.Subject = context.Request["Topic"].ToString(); ticketObj.DueDate = context.Request["DueDate"].ToString(); ticketObj.CallId = Convert.ToInt32(context.Request["CallId"]); ticketObj.IsOffline = (context.Request["IsOffline"] != null && context.Request["IsOffline"] != "") ? Convert.ToBoolean(Convert.ToInt32(context.Request["IsOffline"])) : false; } else if (Convert.ToInt32(context.Request["Mode"]) == 2) { ticketObj.Id = Convert.ToInt32(context.Request["TicketId"]); ticketObj.StatusIds = context.Request["StatusId"].ToString(); ticketObj.CallId = (context.Request["CallId"] != null && context.Request["CallId"] != "") ? Convert.ToInt32(context.Request["CallId"]) : 0; } Press3.BusinessRulesLayer.Ticket ticketsObj = new Press3.BusinessRulesLayer.Ticket(); responseJObj = ticketsObj.ManageTickets(MyConfig.MyConnectionString, ticketObj); } catch (Exception ex) { Logger.Error(ex.ToString()); } return(responseJObj); }