private void FillTiles(bool refreshList)
{
if (refreshList) //Refresh the phone list. This will cause a database refresh for our list and call this function again with the new list.
{
SetPhoneList(PhoneEmpDefaults.Refresh(), Phones.GetPhoneList(), ChatUsers.GetAll());
return;
}
if (PhoneList == null)
{
return;
}
PhoneTile tile;
for (int i = 0; i < TileCount; i++)
{
//Application.DoEvents();
Control[] controlMatches = Controls.Find("phoneTile" + (i + 1).ToString(), false);
if (controlMatches.Length == 0) //no match found for some reason.
{
continue;
}
tile = ((PhoneTile)controlMatches[0]);
tile.TimeDelta = timeDelta;
tile.ShowImageForced = checkBoxAll.Checked;
if (PhoneList.Count > i)
{
tile.SetPhone(PhoneList[i], PhoneEmpDefaults.GetEmpDefaultFromList(PhoneList[i].EmployeeNum, PhoneEmpDefaultList),
ChatList.Where(x => x.Extension == PhoneList[i].Extension).FirstOrDefault(), PhoneEmpDefaults.IsTriageOperatorForExtension(PhoneList[i].Extension, PhoneEmpDefaultList));
}
else
{
Controls.Remove(tile);
}
}
}
private void FillTile()
{
//Get the new phone list from the database and redraw control.
SetPhoneList(PhoneEmpDefaults.Refresh(), Phones.GetPhoneList());
//Set the currently selected phone accordingly.
if (phoneList == null) //No phone list. Shouldn't get here.
{
phoneTile.SetPhone(null, null, false);
return;
}
Phone phone = Phones.GetPhoneForExtension(phoneList, Extension);
PhoneEmpDefault phoneEmpDefault = null;
if (phone != null)
{
phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, phoneEmpDefaultList);
}
phoneTile.SetPhone(phone, phoneEmpDefault, PhoneEmpDefaults.IsTriageOperatorForExtension(Extension, phoneEmpDefaultList));
}
private void FillTile()
{
//UpdateComboRooms();//We can't do this in the constructor and all the other methods fire too often. FillTile is a good place for this.
//Get the new phone list from the database and redraw control.
SetPhoneList(PhoneEmpDefaults.Refresh(), Phones.GetPhoneList());
//Set the currently selected phone accordingly.
if (_listPhones == null) //No phone list. Shouldn't get here.
{
phoneTile.SetPhone(null, null, null, false);
return;
}
Phone phone = Phones.GetPhoneForExtension(_listPhones, Extension);
PhoneEmpDefault phoneEmpDefault = null;
ChatUser chatUser = null;
if (phone != null)
{
phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, _listPhoneEmpDefaults);
chatUser = ChatUsers.GetFromExt(phone.Extension);
}
phoneTile.SetPhone(phone, phoneEmpDefault, chatUser, PhoneEmpDefaults.IsTriageOperatorForExtension(Extension, _listPhoneEmpDefaults));
}
private void FillData()
{
DictEmployeesPerBucket = new Dictionary <int, List <Employee> >();
labelDate.Text = DateShowing.ToString("dddd, MMMM d");
butEdit.Enabled = DateShowing.Date >= DateTime.Today; //do not allow editing of past dates
listCalls = new List <PointF>();
if (DateShowing.DayOfWeek == DayOfWeek.Friday)
{
listCalls.Add(new PointF(5f, 0));
listCalls.Add(new PointF(5.5f, 50)); //5-6am
listCalls.Add(new PointF(6.5f, 133));
listCalls.Add(new PointF(7.5f, 210));
listCalls.Add(new PointF(8.5f, 332));
listCalls.Add(new PointF(9f, 360)); //-
listCalls.Add(new PointF(9.5f, 370)); //was 380
listCalls.Add(new PointF(10f, 360)); //-
listCalls.Add(new PointF(10.5f, 352)); //was 348
listCalls.Add(new PointF(11.5f, 352));
listCalls.Add(new PointF(12.5f, 340)); //was 313
listCalls.Add(new PointF(13.5f, 325)); //was 363
listCalls.Add(new PointF(14.5f, 277));
listCalls.Add(new PointF(15.5f, 185));
listCalls.Add(new PointF(16.5f, 141));
listCalls.Add(new PointF(17f, 50));
listCalls.Add(new PointF(17.0f, 0));
}
else
{
listCalls.Add(new PointF(5f, 0));
listCalls.Add(new PointF(5.5f, 284)); //5-6am
listCalls.Add(new PointF(6.5f, 767));
listCalls.Add(new PointF(7.5f, 1246));
listCalls.Add(new PointF(8.5f, 1753));
listCalls.Add(new PointF(9f, 1920)); //-
listCalls.Add(new PointF(9.5f, 2000)); //was 2029
listCalls.Add(new PointF(10f, 1950)); //-
listCalls.Add(new PointF(10.5f, 1875)); //1846
listCalls.Add(new PointF(11.5f, 1890)); //1899
listCalls.Add(new PointF(12.5f, 1820));
listCalls.Add(new PointF(13.5f, 1807));
listCalls.Add(new PointF(14.5f, 1565));
listCalls.Add(new PointF(15.5f, 1178));
listCalls.Add(new PointF(16.5f, 733));
listCalls.Add(new PointF(17.5f, 226));
listCalls.Add(new PointF(17.5f, 0));
}
buckets = new float[56]; //Number of total bucket. 4 buckets per hour * 14 hours = 56 buckets.
ListScheds = Schedules.GetDayList(DateShowing);
//PhoneGraph exceptions will take precedence over employee default
List <PhoneGraph> listPhoneGraphs = PhoneGraphs.GetAllForDate(DateShowing);
TimeSpan time1;
TimeSpan time2;
TimeSpan delta;
for (int i = 0; i < ListScheds.Count; i++)
{
if (ListScheds[i].SchedType != ScheduleType.Employee)
{
continue;
}
//get this employee
Employee employee = Employees.GetEmp(ListScheds[i].EmployeeNum);
if (employee == null) //employees will NEVER be deleted. even after they cease to work here. but just in case.
{
continue;
}
bool hasPhoneGraphEntry = false;
bool isGraphed = false;
//PhoneGraph entries will take priority over the default employee graph state
for (int iPG = 0; iPG < listPhoneGraphs.Count; iPG++)
{
if (listPhoneGraphs[iPG].EmployeeNum == employee.EmployeeNum)
{
isGraphed = listPhoneGraphs[iPG].IsGraphed;
hasPhoneGraphEntry = true;
break;
}
}
if (!hasPhoneGraphEntry) //no phone graph entry found (likely for a future date which does not have entries created yet OR past date where current employee didn't work here yet)
{
if (DateShowing <= DateTime.Today) //no phone graph entry and we are on a past OR current date. if it's not already created then don't graph this employee for this date
{
continue;
}
//we are on a future date AND we don't have a PhoneGraph entry explicitly set so use the default for this employee
PhoneEmpDefault ped = PhoneEmpDefaults.GetEmpDefaultFromList(ListScheds[i].EmployeeNum, ListPED);
if (ped == null) //we will default to PhoneEmpDefault.IsGraphed so make sure the deafult exists
{
continue;
}
//no entry in PhoneGraph for the employee on this date so use the default
isGraphed = ped.IsGraphed;
}
if (!isGraphed) //only care about employees that are being graphed
{
continue;
}
for (int b = 0; b < buckets.Length; b++)
{
//minutes field multiplier is a function of buckets per hour. answers the question, "how many minutes long is each bucket?"
time1 = new TimeSpan(5, 0, 0) + new TimeSpan(0, b * 15, 0);
time2 = new TimeSpan(5, 15, 0) + new TimeSpan(0, b * 15, 0);
//situation 1: this bucket is completely within the start and stop times.
if (ListScheds[i].StartTime <= time1 && ListScheds[i].StopTime >= time2)
{
AddEmployeeToBucket(b, employee);
}
//situation 2: the start time is after this bucket
else if (ListScheds[i].StartTime >= time2)
{
continue;
}
//situation 3: the stop time is before this bucket
else if (ListScheds[i].StopTime <= time1)
{
continue;
}
//situation 4: start time falls within this bucket
if (ListScheds[i].StartTime > time1)
{
delta = ListScheds[i].StartTime - time1;
//7.5 minutes is half of one bucket.
if (delta.TotalMinutes > 7.5) //has to work more than 15 minutes to be considered *in* this bucket
{
AddEmployeeToBucket(b, employee);
}
}
//situation 5: stop time falls within this bucket
if (ListScheds[i].StopTime < time2)
{
delta = time2 - ListScheds[i].StopTime;
if (delta.TotalMinutes > 7.5) //has to work more than 15 minutes to be considered *in* this bucket
{
AddEmployeeToBucket(b, employee);
}
}
}
//break;//just show one sched for debugging.
}
//missed calls
//missedCalls=new int[28];
//List<DateTime> callTimes=PhoneAsterisks.GetMissedCalls(dateShowing);
//for(int i=0;i<callTimes.Count;i++) {
// for(int b=0;b<missedCalls.Length;b++) {
// time1=new TimeSpan(5,0,0) + new TimeSpan(0,b*30,0);
// time2=new TimeSpan(5,30,0) + new TimeSpan(0,b*30,0);
// if(callTimes[i].TimeOfDay >= time1 && callTimes[i].TimeOfDay < time2) {
// missedCalls[b]++;
// }
// }
//}
//Minutes Behind
minutesBehind = PhoneMetrics.AverageMinutesBehind(DateShowing);
this.Invalidate();
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones, List <PhoneEmpSubGroup> listSubGroups, List <ChatUser> listChatUsers)
{
try {
string title = "Call Center Map - Triage Coord. - ";
try { //get the triage coord label but don't fail just because we can't find it
SiteLink siteLink = SiteLinks.GetFirstOrDefault(x => x.SiteNum == _mapCur.SiteNum);
title += Employees.GetNameFL(Employees.GetEmp(siteLink.EmployeeNum));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
#region Triage Counts
//The triage count used to only count up the triage operators within the currently selected room.
//Now we want to count all operators at the selected site (local) and then all operators across all sites (total).
int triageStaffCountLocal = 0;
int triageStaffCountTotal = 0;
foreach (PhoneEmpDefault phoneEmpDefault in peds.FindAll(x => x.IsTriageOperator && x.HasColor))
{
Phone phone = phones.FirstOrDefault(x => x.Extension == phoneEmpDefault.PhoneExt);
if (phone == null)
{
continue;
}
if (phone.ClockStatus.In(ClockStatusEnum.None, ClockStatusEnum.Home, ClockStatusEnum.Lunch, ClockStatusEnum.Break, ClockStatusEnum.Off
, ClockStatusEnum.Unavailable, ClockStatusEnum.NeedsHelp, ClockStatusEnum.HelpOnTheWay))
{
continue;
}
//This is a triage operator who is currently here and on the clock.
if (phoneEmpDefault.SiteNum == _mapCur.SiteNum)
{
triageStaffCountLocal++;
}
triageStaffCountTotal++;
}
labelTriageOpsCountLocal.Text = triageStaffCountLocal.ToString();
labelTriageOpsCountTotal.Text = triageStaffCountTotal.ToString();
#endregion
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
try {
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
ChatUser chatuser = listChatUsers.Where(x => x.Extension == phone.Extension).FirstOrDefault();
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeNeedsHelpStart.Date == DateTime.Today) //if they need help, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeNeedsHelpStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.DateTimeStart.Date == DateTime.Today && phone.Description != "") //else if in a call, use call time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.Description == "" && chatuser != null && chatuser.CurrentSessions > 0) //else if in a chat, use chat time.
{
TimeSpan span = TimeSpan.FromMilliseconds(chatuser.SessionTime) + _timeDelta;
room.Elapsed = span.ToStringHmmss();
}
else if (phone.DateTimeStart.Date == DateTime.Today) //else available, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else //else, whatever.
{
room.Elapsed = "";
}
if (phone.IsProxVisible)
{
room.ProxImage = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
room.ProxImage = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
room.ProxImage = null;
}
room.IsAtDesk = phone.IsProxVisible;
string status = Phones.ConvertClockStatusToString(phone.ClockStatus);
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
if (chatuser != null && chatuser.CurrentSessions != 0)
{
room.ChatImage = Properties.Resources.gtaicon3;
}
else
{
room.ChatImage = null;
}
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
catch (Exception e) {
e.DoNothing();
}
}
refreshCurrentTabHelper(peds, phones, listSubGroups);
}
catch {
//something failed unexpectedly
}
}
private void UserControlPhoneSmall_Paint(object sender, PaintEventArgs e)
{
Graphics g = e.Graphics;
g.FillRectangle(SystemBrushes.Control, this.Bounds);
if (phoneList == null)
{
return;
}
int rows = 7;
int columns = 7;
float boxWidth = 21.4f;
float boxHeight = 17f;
float hTot = boxHeight * rows;
float x = 0f;
float y = 0f;
//Create a white "background" rectangle so that any empty squares (no employees) will show as white boxes instead of no color.
g.FillRectangle(new SolidBrush(Color.White), x, y, boxWidth * columns, boxHeight * rows);
for (int i = 0; i < phoneList.Count; i++)
{
//Draw the extension number if a person is available at that extension.
if (phoneList[i].ClockStatus != ClockStatusEnum.Home &&
phoneList[i].ClockStatus != ClockStatusEnum.None)
{
//Colors the box a color based on the corresponding phone's status.
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
PhoneEmpDefault ped = PhoneEmpDefaults.GetEmpDefaultFromList(phoneList[i].EmployeeNum, phoneEmpDefaultList);
Phones.GetPhoneColor(phoneList[i], ped, false, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
using (Brush brush = new SolidBrush(outerColor)) {
g.FillRectangle(brush, x * boxWidth, y * boxHeight, boxWidth, boxHeight);
}
Font baseFont = new Font("Arial", 7);
SizeF extSize = g.MeasureString(phoneList[i].Extension.ToString(), baseFont);
float padX = (boxWidth - extSize.Width) / 2;
float padY = (boxHeight - extSize.Height) / 2;
using (Brush brush = new SolidBrush(Color.Black)) {
g.DrawString(phoneList[i].Extension.ToString(), baseFont, brush, (x * boxWidth) + (padX), (y * boxHeight) + (padY));
}
}
x++;
if (x >= columns)
{
x = 0f;
y++;
}
}
//horiz lines
for (int i = 0; i < rows + 1; i++)
{
g.DrawLine(Pens.Black, 0, i * boxHeight, Width, i * boxHeight);
}
//Very bottom
g.DrawLine(Pens.Black, 0, Height - 1, Width, Height - 1);
//vert
for (int i = 0; i < columns; i++)
{
g.DrawLine(Pens.Black, i * boxWidth, 0, i * boxWidth, hTot);
}
g.DrawLine(Pens.Black, Width - 1, 0, Width - 1, hTot);
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
string title = "Call Center Status Map - Triage Coordinator - ";
try { //get the triage coord label but don't fail just because we can't find it
title += Employees.GetNameFL(PrefC.GetLong(PrefName.HQTriageCoordinator));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
int triageStaffCount = 0;
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeStart.Date == DateTime.Today)
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else
{
room.Elapsed = "";
}
string status = phone.ClockStatus.ToString();
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (isTriageOperatorOnTheClock)
{
triageStaffCount++;
}
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
this.labelTriageOpsStaff.Text = triageStaffCount.ToString();
}
catch {
//something failed unexpectedly
}
}