public JsonResult GetWelcomeWords(string enterID)
{
List <string> words = new List <string>();
try
{
int eid = 9999;
int.TryParse(enterID, out eid);
string queueName = SoftPhone.Business.EnterID2SkillBLL.GetSkillName(eid);
words = SPhone_ChatBLL.GetChatTextList(queueName, "欢迎话术");
if (words.Count == 0)
{
string defaultWelcomeText = System.Configuration.ConfigurationManager.AppSettings["welcomeText"];
if (string.IsNullOrEmpty(defaultWelcomeText))
{
defaultWelcomeText = "用户，您好！";
}
words.Add(defaultWelcomeText);
}
}
catch { }
// 替换时间
string dataKey = Tele.Common.Utils.GetDateKey();
List <string> realWords = new List <string>();
words.ForEach(w =>
{
string item = w.Replace("$$DataKey$$", dataKey);
realWords.Add(item);
});
return(Jsonp(realWords, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 获取常用链接列表
/// </summary>
public JsonResult GetChatLinks(string queueName)
{
List <string> texts = new List <string>();
try
{
texts = SPhone_ChatBLL.GetChatTextList(queueName, "常用链接");
}
catch { }
return(Jsonp(texts, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 获取话术列表
/// typeName 先进行UrlEncode转码
/// </summary>
public JsonResult GetChatTexts(string queueName, string typeName)
{
List <string> texts = new List <string>();
try
{
typeName = HttpUtility.UrlDecode(typeName);
texts = SPhone_ChatBLL.GetChatTextList(queueName, typeName);
}
catch { }
return(Jsonp(texts, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 查询常用语
/// </summary>
/// <param name="category">常用语类别</param>
/// <returns></returns>
public JsonResult GetCommonWords(string queueName)
{
List <string> words = SPhone_ChatBLL.GetChatTextList(queueName, "常用话术");
return(Jsonp(words, JsonRequestBehavior.AllowGet));
}