public ActionResult ChatEnd(string chatID)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = DateTime.Now;
entity.UpdateTime = DateTime.Now;
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
public JsonResult GetWelcomeWords(string enterID)
{
List <string> words = new List <string>();
try
{
int eid = 9999;
int.TryParse(enterID, out eid);
string queueName = SoftPhone.Business.EnterID2SkillBLL.GetSkillName(eid);
words = SPhone_ChatBLL.GetChatTextList(queueName, "欢迎话术");
if (words.Count == 0)
{
string defaultWelcomeText = System.Configuration.ConfigurationManager.AppSettings["welcomeText"];
if (string.IsNullOrEmpty(defaultWelcomeText))
{
defaultWelcomeText = "用户，您好！";
}
words.Add(defaultWelcomeText);
}
}
catch { }
// 替换时间
string dataKey = Tele.Common.Utils.GetDateKey();
List <string> realWords = new List <string>();
words.ForEach(w =>
{
string item = w.Replace("$$DataKey$$", dataKey);
realWords.Add(item);
});
return(Jsonp(realWords, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 更新Chat记录
/// </summary>
/// <param name="chatID"></param>
/// <param name="nextQueue"></param>
/// <param name="isMeeting"></param>
/// <param name="jsonMessageData"></param>
/// <returns></returns>
public ActionResult ChatUpdate(string chatID, string nextQueue, int isMeeting, int isRTO, string jsonMessageData)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
entity.NextQueueName = nextQueue;
entity.IsConference = isMeeting;
entity.IsRTO = isRTO;
entity.ContentText = jsonMessageData;
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = DateTime.Now;
entity.UpdateTime = entity.ChatEndTime;
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 更新Chat记录
/// </summary>
/// <param name="chatID"></param>
/// <param name="nextQueue"></param>
/// <param name="isMeeting"></param>
/// <param name="jsonMessageData"></param>
/// <returns></returns>
public ActionResult ChatUpdate(string chatID, string nextQueue, int isMeeting, int isRTO, string jsonMessageData, string chatEndDate, string customerIP, string customerLocation)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
if (!string.IsNullOrEmpty(jsonMessageData))
{
jsonMessageData = jsonMessageData.Trim('"');
}
DateTime endTime = DateTime.Now;
if (!string.IsNullOrEmpty(chatEndDate))
{
try
{
endTime = DateTime.Parse(chatEndDate.Trim('"'));
}
catch { }
}
//try
//{
// string chatContent = System.Text.Encoding.UTF8.GetString(Convert.FromBase64String(jsonMessageData));
// if (!string.IsNullOrEmpty(chatContent))
// {
// // 获取最后一条，作为chat的结束时间
// }
//}
//catch { }
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
entity.NextQueueName = nextQueue;
entity.IsConference = isMeeting;
entity.IsRTO = isRTO;
entity.ContentText = jsonMessageData;
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = endTime;
entity.UpdateTime = endTime;
entity.CustomerIP = customerIP;
entity.IPLocation = customerLocation;
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 获取常用链接列表
/// </summary>
public JsonResult GetChatLinks(string queueName)
{
List <string> texts = new List <string>();
try
{
texts = SPhone_ChatBLL.GetChatTextList(queueName, "常用链接");
}
catch { }
return(Jsonp(texts, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 获取话术列表
/// typeName 先进行UrlEncode转码
/// </summary>
public JsonResult GetChatTexts(string queueName, string typeName)
{
List <string> texts = new List <string>();
try
{
typeName = HttpUtility.UrlDecode(typeName);
texts = SPhone_ChatBLL.GetChatTextList(queueName, typeName);
}
catch { }
return(Jsonp(texts, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 查询历史记录
/// </summary>
/// <param name="chatID">聊天ID</param>
/// <returns></returns>
public JsonResult GetChatHistoryByID(string chatID)
{
List <string> formatMessages = new List <string>();
try
{
SPhone_Chat chat = SPhone_ChatBLL.GetChat(chatID);
formatMessages = GetChatText(chat, string.Empty);
}
catch { }
return(Jsonp(formatMessages, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 根据客户名称查看是否在黑名单里
/// </summary>
/// <param name="CustName"></param>
/// <returns></returns>
public ActionResult IsChatInBlack(string CustName)
{
List <int> result = new List <int>();
try
{
result.Add(SPhone_ChatBLL.IsChatInBlack(CustName));
}
catch
{
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 获取历史记录
/// 2013-06-14 添加根据主机编号检索
/// </summary>
/// <param name="employeeID"></param>
/// <param name="machineNO"></param>
/// <param name="chatID"></param>
/// <param name="beginTime"></param>
/// <param name="endTime"></param>
/// <returns></returns>
public JsonResult GetChatHistory(string employeeID, string machineNO, string customerID, string beginTime, string endTime)
{
List <SPhone_Chat> chats = new List <SPhone_Chat>();
try
{
DateTime beginDate = DateTime.Parse(beginTime);
DateTime endDate = DateTime.Parse(endTime).AddDays(1).AddSeconds(-1);
chats = SPhone_ChatBLL.GetChatList(employeeID, beginDate, endDate, machineNO, customerID);
}
catch { }
return(Jsonp(chats, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 创建Chat记录
/// </summary>
/// <param name="enterID"></param>
/// <param name="inneractionID"></param>
/// <param name="fromQueue"></param>
/// <param name="currentQueue"></param>
/// <param name="customerID"></param>
/// <param name="customerName"></param>
/// <param name="machineNo"></param>
/// <param name="mailAddress"></param>
/// <param name="agentID"></param>
/// <param name="isTransfer"></param>
/// <param name="isRTO"></param>
/// <param name="isMeeting"></param>
/// <returns></returns>
public ActionResult ChatCreate(string chatID, string enterID, string inneractionID, string fromQueue, string currentQueue
, long?customerID, string customerName, string machineNo, string mailAddress
, string agentID, long?beginDate, int isTransfer, int isMeeting)
{
var result = new AjaxReturn();
SPhone_Chat entity = new SPhone_Chat();
entity.CreateBy = agentID;
long ticks = Convert.ToInt64(beginDate);
if (ticks == 0)
{
ticks = DateTime.Now.Ticks;
}
entity.CreateTime = DateTime.MinValue.AddMilliseconds(ticks / 10000);
entity.ChatBeginTime = entity.CreateTime;
entity.ChatEndTime = entity.CreateTime;
entity.ChatID = chatID;
entity.ConnectionID = inneractionID;
entity.CustomerID = Convert.ToInt64(customerID);
entity.CustomerName = customerName;
entity.Enterid = enterID;
entity.MachineNo = machineNo;
entity.MailAddress = mailAddress;
//entity.ServicecardNo = "";
//entity.WSISID = "";
entity.EmployeeID = agentID;
entity.PlaceIP = this.Request.UserHostAddress;
entity.FromQueueName = fromQueue;
entity.CurrentQueueName = currentQueue;
//entity.NextQueueName = "";
entity.ContentText = string.Empty;
entity.IsConference = isMeeting;
entity.IsRTO = 0;
entity.IsTransfer = isTransfer;
try
{
SPhone_ChatBLL.AddNewChat(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 查询常用语
/// </summary>
/// <param name="category">常用语类别</param>
/// <returns></returns>
public JsonResult GetCommonWords(string queueName)
{
List <string> words = SPhone_ChatBLL.GetChatTextList(queueName, "常用话术");
return(Jsonp(words, JsonRequestBehavior.AllowGet));
}
