public TicketsViewItem GetTicket() { return(TicketsView.GetTicketsViewItem(Collection.LoginUser, TicketID)); }
public static string GetTicketProperties(LoginUser loginUser, int ticketID) { TicketsViewItem ticket = TicketsView.GetTicketsViewItem(loginUser, ticketID); if (ticket == null) { return(""); } StringBuilder builder = new StringBuilder(); builder.Append(@"<div style=""background-color: #EDF0F5; color: #004394; margin-bottom:10px; padding-left:5px; border: solid 1px #9FB0CF; font-size: 18px; font-weight: bold;"" class=""ui-corner-all"">Ticket Properties</div>"); builder.Append(@"<table width=""100%"" cellpadding=""0"" cellspacing=""5"" border=""0"">"); builder.Append("<tr>"); builder.Append(GetColumn("Opened By", ticket.CreatorName)); builder.Append(GetColumn("Opened On", ticket.DateCreated.ToString("g", loginUser.CultureInfo))); builder.Append("</tr>"); builder.Append("<tr>"); builder.Append(GetColumn("Last Modified By", ticket.ModifierName)); builder.Append(GetColumn("Last Modified On", ticket.DateModified.ToString("g", loginUser.CultureInfo))); builder.Append("</tr>"); builder.Append("<tr>"); if (ticket.IsClosed) { builder.Append(GetColumn("Days Closed", ticket.DaysClosed.ToString())); } else { builder.Append(GetColumn("Days Opened", ticket.DaysOpened.ToString())); } builder.Append(GetColumn("Total Time Spent", DataUtils.MinutesToDisplayTime(Tickets.GetTicketActionTime(ticket.Collection.LoginUser, ticket.TicketID)))); builder.Append("</tr>"); if (ticket.IsClosed && ticket.DateClosed != null) { builder.Append("<tr>"); if (ticket.CloserID != null) { builder.Append(GetColumn("Closed By", ticket.CloserName)); } builder.Append(GetColumn("Closed On", ((DateTime)ticket.DateClosed).ToString("g", loginUser.CultureInfo))); builder.Append("</tr>"); } builder.Append("<tr>"); builder.Append(GetColumn("Ticket Type", ticket.TicketTypeName)); builder.Append(GetColumn("Assigned Group", ticket.GroupName)); builder.Append("</tr>"); builder.Append("<tr>"); builder.Append(GetColumn("Status", ticket.Status)); builder.Append(GetColumn("Product", ticket.ProductName)); builder.Append("</tr>"); builder.Append("<tr>"); builder.Append(GetColumn("Severity", ticket.Severity)); builder.Append(GetColumn("Reported Version", ticket.ReportedVersion)); builder.Append("</tr>"); builder.Append("<tr>"); builder.Append(GetColumn("Assigned To", ticket.UserName)); builder.Append(GetColumn("Resolved Version", ticket.SolvedVersion)); builder.Append("</tr>"); builder.Append("<tr>"); builder.Append(GetColumn("Visible On Portal", ticket.IsVisibleOnPortal.ToString())); builder.Append(GetColumn("Knowledge Base", ticket.IsKnowledgeBase.ToString())); builder.Append("</tr>"); CustomFields fields = new CustomFields(ticket.Collection.LoginUser); fields.LoadByTicketTypeID(ticket.OrganizationID, ticket.TicketTypeID); bool flag = false; foreach (CustomField field in fields) { flag = !flag; if (flag) { builder.Append("<tr>"); } CustomValue value; value = CustomValues.GetValue(ticket.Collection.LoginUser, field.CustomFieldID, ticket.TicketID); builder.Append(GetColumn(field.Name + "", value.Value)); if (!flag) { builder.Append("</tr>"); } } if (flag) { builder.Append("</tr>"); } builder.Append("</table>"); return(builder.ToString()); }