public TicketsViewItem GetTicket()
{
return(TicketsView.GetTicketsViewItem(Collection.LoginUser, TicketID));
}
public static string GetTicketProperties(LoginUser loginUser, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItem(loginUser, ticketID);
if (ticket == null)
{
return("");
}
StringBuilder builder = new StringBuilder();
builder.Append(@"<div style=""background-color: #EDF0F5; color: #004394; margin-bottom:10px; padding-left:5px; border: solid 1px #9FB0CF; font-size: 18px; font-weight: bold;"" class=""ui-corner-all"">Ticket Properties</div>");
builder.Append(@"<table width=""100%"" cellpadding=""0"" cellspacing=""5"" border=""0"">");
builder.Append("<tr>");
builder.Append(GetColumn("Opened By", ticket.CreatorName));
builder.Append(GetColumn("Opened On", ticket.DateCreated.ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Last Modified By", ticket.ModifierName));
builder.Append(GetColumn("Last Modified On", ticket.DateModified.ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
builder.Append("<tr>");
if (ticket.IsClosed)
{
builder.Append(GetColumn("Days Closed", ticket.DaysClosed.ToString()));
}
else
{
builder.Append(GetColumn("Days Opened", ticket.DaysOpened.ToString()));
}
builder.Append(GetColumn("Total Time Spent", DataUtils.MinutesToDisplayTime(Tickets.GetTicketActionTime(ticket.Collection.LoginUser, ticket.TicketID))));
builder.Append("</tr>");
if (ticket.IsClosed && ticket.DateClosed != null)
{
builder.Append("<tr>");
if (ticket.CloserID != null)
{
builder.Append(GetColumn("Closed By", ticket.CloserName));
}
builder.Append(GetColumn("Closed On", ((DateTime)ticket.DateClosed).ToString("g", loginUser.CultureInfo)));
builder.Append("</tr>");
}
builder.Append("<tr>");
builder.Append(GetColumn("Ticket Type", ticket.TicketTypeName));
builder.Append(GetColumn("Assigned Group", ticket.GroupName));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Status", ticket.Status));
builder.Append(GetColumn("Product", ticket.ProductName));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Severity", ticket.Severity));
builder.Append(GetColumn("Reported Version", ticket.ReportedVersion));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Assigned To", ticket.UserName));
builder.Append(GetColumn("Resolved Version", ticket.SolvedVersion));
builder.Append("</tr>");
builder.Append("<tr>");
builder.Append(GetColumn("Visible On Portal", ticket.IsVisibleOnPortal.ToString()));
builder.Append(GetColumn("Knowledge Base", ticket.IsKnowledgeBase.ToString()));
builder.Append("</tr>");
CustomFields fields = new CustomFields(ticket.Collection.LoginUser);
fields.LoadByTicketTypeID(ticket.OrganizationID, ticket.TicketTypeID);
bool flag = false;
foreach (CustomField field in fields)
{
flag = !flag;
if (flag)
{
builder.Append("<tr>");
}
CustomValue value;
value = CustomValues.GetValue(ticket.Collection.LoginUser, field.CustomFieldID, ticket.TicketID);
builder.Append(GetColumn(field.Name + "", value.Value));
if (!flag)
{
builder.Append("</tr>");
}
}
if (flag)
{
builder.Append("</tr>");
}
builder.Append("</table>");
return(builder.ToString());
}