public void UpdateResource(Ticket ticket, int resourceTypeId, int resourceId, string resourceName, int accountId, string resourceCustomData)
{
var currentResource = ticket.TicketResources.SingleOrDefault(x => x.ResourceTypeId == resourceTypeId);
var currentResourceId = currentResource != null ? currentResource.ResourceId : 0;
var newResourceName = resourceName;
var oldResourceName = currentResource != null ? currentResource.ResourceName : "";
if (currentResource != null && currentResource.ResourceId != resourceId)
{
var resourceType = _cacheService.GetResourceTypeById(currentResource.ResourceTypeId);
_automationService.NotifyEvent(RuleEventNames.ResourceUpdated, new
{
currentResource.ResourceTypeId,
currentResource.ResourceId,
ResourceTypeName = resourceType.Name,
OpenTicketCount = GetOpenTicketIds(currentResource.ResourceId).Count() - (ticket.Id > 0 ? 1 : 0)
});
}
ticket.UpdateResource(resourceTypeId, resourceId, resourceName, accountId, resourceCustomData);
if (currentResourceId != resourceId)
{
var resourceType = _cacheService.GetResourceTypeById(resourceTypeId);
_automationService.NotifyEvent(RuleEventNames.TicketResourceChanged,
new
{
Ticket = ticket,
ResourceTypeId = resourceTypeId,
ResourceId = resourceId,
ResourceTypeName = resourceType.Name,
OldResourceName = oldResourceName,
NewResourceName = newResourceName,
OrderCount = ticket.Orders.Count
});
}
}
