private void TransferFormValuesTo(SupportTicket supportTicketToSave, SupportTicketFormDto supportTicketFormDto) { // Note the WhenResolved time if going from not-resolved to resolved if (supportTicketToSave.Status != StatusType.Resolved && supportTicketFormDto.Status == StatusType.Resolved) supportTicketToSave.WhenResolved = DateTime.UtcNow; supportTicketToSave.IssueDescription = supportTicketFormDto.IssueDescription; supportTicketToSave.Resolution = supportTicketFormDto.Resolution; supportTicketToSave.Status = supportTicketFormDto.Status; supportTicketToSave.Customer = supportTicketFormDto.Customer; supportTicketToSave.IssueType = supportTicketFormDto.IssueType; }
private SupportTicket CreateNewSupportTicket(SupportTicketFormDto supportTicketFormDto) { var supportTicketToSave = new SupportTicket { OpenedBy = _contextRegistry.GetLoggedInStaffMember(), WhenOpened = DateTime.UtcNow }; supportTicketToSave.WhenResolved = supportTicketFormDto.Status == StatusType.Resolved ? supportTicketToSave.WhenOpened : new DateTime?(); return supportTicketToSave; }
private string HandleNewIssueType(IssueType newIssueType, SupportTicket supportTicket) { if (newIssueType != null && newIssueType.IsTransient()) { // Validation should already have been enforced if (!DataAnnotationsValidator.TryValidate(newIssueType)) throw new InvalidOperationException("newIssueType is in an invalid state"); _issueTypeRepository.SaveOrUpdate(newIssueType); supportTicket.IssueType = newIssueType; return " The issue type '" + newIssueType.Name + "' has been added."; } return null; }
private string HandleNewCustomer(Customer newCustomer, SupportTicket supportTicket) { if (newCustomer != null && newCustomer.IsTransient()) { // Validation should already have been enforced if (!DataAnnotationsValidator.TryValidate(newCustomer)) throw new InvalidOperationException("newCustomer is in an invalid state"); _customerRepository.SaveOrUpdate(newCustomer); supportTicket.Customer = newCustomer; return " The newCustomer with account number " + newCustomer.AccountNumber + " has been added."; } return null; }