private void TransferFormValuesTo(SupportTicket supportTicketToSave, SupportTicketFormDto supportTicketFormDto) {
// Note the WhenResolved time if going from not-resolved to resolved
if (supportTicketToSave.Status != StatusType.Resolved && supportTicketFormDto.Status == StatusType.Resolved)
supportTicketToSave.WhenResolved = DateTime.UtcNow;
supportTicketToSave.IssueDescription = supportTicketFormDto.IssueDescription;
supportTicketToSave.Resolution = supportTicketFormDto.Resolution;
supportTicketToSave.Status = supportTicketFormDto.Status;
supportTicketToSave.Customer = supportTicketFormDto.Customer;
supportTicketToSave.IssueType = supportTicketFormDto.IssueType;
}
private SupportTicket CreateNewSupportTicket(SupportTicketFormDto supportTicketFormDto) {
var supportTicketToSave = new SupportTicket {
OpenedBy = _contextRegistry.GetLoggedInStaffMember(),
WhenOpened = DateTime.UtcNow
};
supportTicketToSave.WhenResolved = supportTicketFormDto.Status == StatusType.Resolved
? supportTicketToSave.WhenOpened
: new DateTime?();
return supportTicketToSave;
}
private string HandleNewIssueType(IssueType newIssueType, SupportTicket supportTicket) {
if (newIssueType != null && newIssueType.IsTransient()) {
// Validation should already have been enforced
if (!DataAnnotationsValidator.TryValidate(newIssueType))
throw new InvalidOperationException("newIssueType is in an invalid state");
_issueTypeRepository.SaveOrUpdate(newIssueType);
supportTicket.IssueType = newIssueType;
return " The issue type '" + newIssueType.Name + "' has been added.";
}
return null;
}
private string HandleNewCustomer(Customer newCustomer, SupportTicket supportTicket) {
if (newCustomer != null && newCustomer.IsTransient()) {
// Validation should already have been enforced
if (!DataAnnotationsValidator.TryValidate(newCustomer))
throw new InvalidOperationException("newCustomer is in an invalid state");
_customerRepository.SaveOrUpdate(newCustomer);
supportTicket.Customer = newCustomer;
return " The newCustomer with account number " +
newCustomer.AccountNumber + " has been added.";
}
return null;
}
