protected void manageQuestions(object sender, UcControlArgs e)
{
if (ManageQuestions != null)
{
ManageQuestions(this, e);
}
}
protected void ucIncident_IncidentOpen(object sender, UcControlArgs e)
{
string msg = "";
Int32 incidentId = e.Id;
Int32 agentId = ProxyHelper.GetUserAgentId(this.UserId);
//bool success = IncidentHelper.OpenIncident(incidentId, agentId, out msg);
//if (success)
//{
// this.showVideo(incidentId);
// allowTimerUpdate = false;
// e.Cancel = false;
//}
//else
//{
// e.Message = msg;
// filterIncidents();
// e.Cancel = true;
//}
bool success = openIncident(incidentId, agentId, out msg);
e.Cancel = !success;
e.Message = msg;
}
protected void btnRank_Click(object sender, EventArgs e)
{
Button btn = (Button)sender;
int rank0 = Convert.ToInt32(btn.CommandArgument);
foreach (Control c in pnlTypeRank.Controls)
{
if (c is Button)
{
Button b = (Button)c as Button;
int rank = Convert.ToInt32(b.CommandArgument);
b.ForeColor = System.Drawing.Color.Gray;
if (rank <= rank0)
{
b.ForeColor = System.Drawing.Color.Red;
}
}
}
surveyResponse = btn.CommandArgument;
UcControlArgs args = new UcControlArgs();
resetTimer(args);
}
protected void btnTransfer_Click(object sender, EventArgs e)
{
if (this.selectedAgentId != 0)
{
if (this.agentId != this.selectedAgentId)
{
if (statusId == 5) // Follow-Up
{
BllProxyIncidentHelper.TransferIncident(this.UcAppPage.UserId, this.incidentId, 5, this.agentId, this.selectedAgentId);
}
else
{
BllProxyIncidentHelper.TransferIncident(this.UcAppPage.UserId, this.incidentId, 1, this.agentId, this.selectedAgentId);
}
UcControlArgs args = new UcControlArgs();
args.Id = this.agentId;
args.Message = "The profile has been transferred.";
this.goNext(args);
}
else
{
this.showErrorMessage("The target agent cannot be the same as the current agent!");
}
}
else
{
this.showErrorMessage("The target agent is not selected!");
}
}
protected void btnDisconnect_Click(object sender, EventArgs e)
{
Button btn = (Button)sender;
string commandName = btn.CommandName;
string commandArgument = btn.CommandArgument;
pnlDisconnect.Visible = false;
pnlDisconnectConfirm.Visible = false;
if (commandName == "DISCONNECT")
{
pnlDisconnectConfirm.Visible = true;
}
else if (commandName == "CONFIRM")
{
BllProxyIncidentHelper.SetIncidentStatus(this.incidentId, 3); // 3:Canceled
BllProxyIncidentState.DeleteIncidentState(this.incidentId);
UcControlArgs args = new UcControlArgs();
goNext(args);
}
else if (commandName == "CANCEL")
{
pnlDisconnect.Visible = true;
}
else
{
pnlDisconnect.Visible = true;
}
//UpdatePanel1.Update();
}
protected void resetTimer(UcControlArgs args)
{
if (AnswerEntered != null)
{
AnswerEntered(this, args);
}
}
protected void manageLanguages(object sender, UcControlArgs e)
{
if (ManageLanguages != null)
{
ManageLanguages(this, e);
}
}
protected void manageGroups(object sender, UcControlArgs e)
{
if (ManageGroups != null)
{
ManageGroups(this, e);
}
}
protected void btnCancel_Click(object sender, EventArgs e)
{
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_INTERRUPTED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
protected void lbManageGroups_Click(object sender, EventArgs e)
{
UcControlArgs args = new UcControlArgs();
args.Id = profileId;
manageGroups(this, args);
}
protected void ucIncident_IncidentOpen(object sender, UcControlArgs e)
{
Int32 agentId = ProxyHelper.GetUserAgentId(this.UserId);
Int32 incidentId = e.Id;
IncidentHelper.SetIncidentStateActive(incidentId);
this.showVideo(incidentId);
}
protected void sosSurvey_Next(object sender, UcControlArgs e)
{
Int32 surveyId = e.Id;
filterSurveyQuestions(surveyId);
// sosSurveyQuestion.SurveyTitle = e.Message;
mvSurvey.ActiveViewIndex = 1;
}
protected void sosSurvey_ManageQuestions(object sender, UcControlArgs e)
{
Int32 surveyId = e.Id;
filterSurveyQuestions(surveyId);
//sosSurveyQuestion.SurveyId = surveyId;
mvSurvey.ActiveViewIndex = 1;
}
protected void txtAnswer_TextChanged(object sender, EventArgs e)
{
TextBox txt = (TextBox)sender;
surveyResponse = txt.Text;
UcControlArgs args = new UcControlArgs();
resetTimer(args);
}
protected void btnNo_Click(object sender, EventArgs e)
{
ltTimeSpan.Text = "";
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_ABANDONED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
protected void lbManageFacilities_Click(object sender, EventArgs e)
{
//LinkButton lb = (LinkButton)sender;
UcControlArgs args = new UcControlArgs();
args.Id = profileId;
manageFacilities(this, args);
}
protected void ucIncident_IncidentOpen(object sender, UcControlArgs e)
{
string msg = "";
Int32 incidentId = e.Id;
Int32 agentId = ProxyHelper.GetUserAgentId(this.UserId);
bool success = openFollowUpIncident(incidentId, agentId, out msg);
e.Cancel = !success;
e.Message = msg;
}
///---------------------------------------------------------------------------------
///---------------------------------------------------------------------------------
protected void lbUser_Click(object sender, EventArgs e)
{
LinkButton lb = (LinkButton)sender;
Int32 _id = Convert.ToInt32(lb.CommandArgument);
UcControlArgs args = new UcControlArgs();
args.Id = _id;
this.open(sender, args);
profileControl.UserId = _id;
mvControl.ActiveViewIndex = 1;
}
protected void viewEdit_Save(object sender, UcControlArgs e)
{
if (e.IsNew)
{
this.showTextMessage("The profile has been created");
this.profileControl.LanguageId = e.Id;
}
else
{
this.showTextMessage("The profile has been saved");
mvControl.ActiveViewIndex = 0;
gvList.DataBind();
profileControl.ClearControlData();
}
}
protected void timerRefresh_Tick(object sender, EventArgs e)
{
DateTime t = DateTime.Now;
TimeSpan span = t.Subtract(startTime);
ltTimeSpan.Text = string.Format("{0:00}:{1:00}:{2:00}", (int)span.TotalHours, span.Minutes, span.Seconds);
TimeSpan max = new TimeSpan(0, 1, 0);
if (TimeSpan.Compare(span, max) > 0)
{
UcControlArgs args = new UcControlArgs();
goNext(args);
}
}
protected void btnYesNo_Click(object sender, EventArgs e)
{
Button btn = (Button)sender;
btnYes.ForeColor = System.Drawing.Color.Gray;
btnNo.ForeColor = System.Drawing.Color.Gray;
btn.ForeColor = System.Drawing.Color.Red;
surveyResponse = btn.CommandArgument;
UcControlArgs args = new UcControlArgs();
resetTimer(args);
}
protected void Page_Load(object sender, EventArgs e)
{
if (!this.Page.IsPostBack)
{
this.agentId = ProxyHelper.GetUserAgentId(this.UserId);
object obj = Request.QueryString["incidentId"];
if (obj != null)
{
UcControlArgs args = new UcControlArgs();
Int32 i = 0;
if (Int32.TryParse(obj.ToString(), out i))
{
this.incidentId = i;
string msg = "";
bool success = openIncident(this.incidentId, this.agentId, out msg);
ucIncidentProfile.IncidentId = this.incidentId; //===================================
ucIncidentProfile.ReadOnly = false;
pnlIncident.Visible = false;
pnlIncidentProfile.Visible = true;
pnlError.Visible = false;
}
else
{
this.incidentId = 0;
pnlIncident.Visible = false;
pnlIncidentProfile.Visible = false;
pnlError.Visible = true;
}
//incidentId = Convert.ToInt32(obj);
}
else
{
pnlIncident.Visible = true;
pnlIncidentProfile.Visible = false;
pnlError.Visible = false;
filterIncidents();
}
}
}
public void Start()
{
string script = "window.resizeTo( 550, 440 )";
ScriptManager.RegisterClientScriptBlock(this, this.GetType(), "SetSurveyScreenSize", script, true);
Int32 surveyId = 0;
startTime = DateTime.Now;
FacilityDS.FacilityDSDataTable dtF = BllProxyFacility.SelectFacility(this.FacilityId);
if (dtF.Rows.Count > 0)
{
if (!dtF[0].Issurvey_idNull())
{
surveyId = dtF[0].survey_id;
}
}
if (surveyId != 0)
{
QuestionDS.QuestionDSDataTable dt = BllProxyQuestion.GetQuestionsBySurvey(surveyId);
rptSurveyQuestions.DataSource = dt;
if (dt.Rows.Count != 0)
{
rptSurveyQuestions.DataBind();
}
else
{
UcControlArgs args = new UcControlArgs();
goNext(args);
}
}
else
{
UcControlArgs args = new UcControlArgs();
goNext(args);
}
}
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
//-----------------------------------------------------------------------------
#endregion
/////---------------------------------------------------------------------------------
protected override void save()
{
EditContact.Save();
Int32 contactId = EditContact.ContactId;
if ((contactId == 0) && (!EditContact.IsAnonymous))
{
this.showErrorMessage("Contact must be defined!");
mvOpenSession.ActiveViewIndex = 1;
}
else
{
IncidentHelper.SetIncidentStateInactive(profileId);
EditIncident.Save(contactId);
InfoAboutCall.Save();
UcControlArgs args = new UcControlArgs();
dataSaved(args);
SaveAudioRecord();
}
}
///---------------------------------------------------------------------------------
///---------------------------------------------------------------------------------
protected void lbIncident_Click(object sender, EventArgs e)
{
LinkButton lb = (LinkButton)sender;
Int32 _id = Convert.ToInt32(lb.CommandArgument);
UcControlArgs args = new UcControlArgs();
args.Id = _id;
this.open(sender, args);
if (!args.Cancel)
{
profileControl.IncidentId = _id;
//showVideo(_id);
mvControl.ActiveViewIndex = 1;
}
else
{
this.showTextMessage(args.Message);
}
}
protected void sosGroup_ManageFacilities(object sender, UcControlArgs e)
{
GroupFacility.GroupId = e.Id;
mvGroup.ActiveViewIndex = 2;
}
protected void sosGroup_ManageAgents(object sender, UcControlArgs e)
{
GroupAgent.GroupId = e.Id;
GroupAgent.UcDataBind();
mvGroup.ActiveViewIndex = 1;
}
protected void sosGroup_Back(object sender, UcControlArgs e)
{
sosGroup.UcDataBind(0, 0);
mvGroup.ActiveViewIndex = 0;
}
protected void timerRefresh_Tick(object sender, EventArgs e)
{
DateTime t = DateTime.Now;
DateTime last = new DateTime(t.Subtract(startTime).Ticks);
TimeSpan span = t.Subtract(startTime);
// //ltTimeSpan.Text = string.Format("{0:00}:{1:00}:{2:00}", (int)span.TotalHours, span.Minutes, span.Seconds);
ltTimeSpan.Text = this.getTimeLeftText(span.Seconds);
//======================================================================
bool isSessionFinished = false;
Int32 currentStatusId = BllProxyIncidentHelper.GetIncidentStatus(incidentId);
if (currentStatusId != statusId)
{
UcControlArgs args = new UcControlArgs();
switch (currentStatusId)
{
case 1: //New
break;
case 2: //In-Progress
goNext(args);
break;
case 3: //Canceled
isSessionFinished = true;
goBack(args);
break;
case 4: //Closed
isSessionFinished = true;
goBack(args);
break;
}
statusId = currentStatusId;
}
//======================================================================
TimeSpan max0 = new TimeSpan(0, 0, timeOut);
TimeSpan max1 = new TimeSpan(0, 1, 0);
if (TimeSpan.Compare(span, max0) > 0)
{
if (mode == 0)
{
pnlWait.Visible = false;
pnlAgentsBusy.Visible = true;
upWork.Update();
mode = 1;
}
}
if (TimeSpan.Compare(span, max1) > 0)
{
BllProxyIncidentHelper.SetIncidentStatus(incidentId, 3);
isSessionFinished = true;
}
if (isSessionFinished)
{
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_EXPIRED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
}
protected void sosFacility_ManageGroups(object sender, UcControlArgs e)
{
manageGroups(this, e);
}
