internal CCallEmail(UDScreenPop pCall)
: base(pCall)
{
this.forwardToMBox = pCall.callInfo.emailData.forwardToMBox;
this.mailQueId = pCall.callInfo.emailData.mailQueId;
this.messageId = pCall.callInfo.emailData.messageId;
}
internal CCallAOD(UDScreenPop pCall)
: base(pCall)
{
this.callTableRecordNum = pCall.callInfo.aodData.callTableRecordNum;
this.storeManagerId = pCall.callInfo.aodData.storeManagerId;
this.tableName = pCall.callInfo.aodData.tableName;
this.targetManagerId = pCall.callInfo.aodData.targetManagerId;
this.callBackFlag = pCall.callInfo.callbackData.callBackFlag;
this.callbackMemo = pCall.callInfo.callbackData.callbackMemo;
this.callbackDialMode = pCall.callInfo.callbackData.dialModeCode;
this.callbackFailed = false;
}
internal CCall CreateCall(UDScreenPop pCall)
{
switch (pCall.callInfo.otherData.callType)
{
case (int)AgentCallType.acAOD:
return(new CCallAOD(pCall));
case (int)AgentCallType.acCHAT:
return(new CCallChat(pCall));
case (int)AgentCallType.acEMAIL_SELECT:
return(new CCallEmail(pCall));
case (int)AgentCallType.acEMAIL_CDREVIEW:
return(new CCallEmail(pCall));
case (int)AgentCallType.acEMAIL_SELF_SERV:
return(new CCallEmail(pCall));
default:
return(new CCallVoice(pCall));
}
}
internal CCall(UDScreenPop pCall)
{
this.callID = pCall.callID;
this.preemptive = pCall.preemptive;
this.statusReason = pCall.statusReason;
this.callCategory = pCall.callInfo.otherData.callCategory;
this.callType = (AgentCallType)pCall.callInfo.otherData.callType;
this.eventCode = pCall.callInfo.otherData.eventCode;
this.originalServiceID = pCall.callInfo.otherData.originalServiceID;
this.serviceID = pCall.callInfo.otherData.serviceID;
this.ani = pCall.callInfo.screenData.ani;
this.callerID = pCall.callInfo.screenData.callerID;
this.dnis = pCall.callInfo.screenData.dnis;
this.firstName = pCall.callInfo.screenData.firstName;
this.lastName = pCall.callInfo.screenData.lastName;
this.phoneNumber = pCall.callInfo.screenData.phoneNumber;
this.userDefinedItems = pCall.callInfo.userDefinedData.userDefinedItems;
this.responseRequired = pCall.requiredResponse;
this.rejectionReasonRequired = pCall.requiredRejectReason;
this.responseTimeoutInSecs = pCall.timeoutForAcceptCall;
this.playAudioAlert = pCall.playAudioAlert;
this.firstPartyCall.parentCall = this;
}
internal CCallChat(UDScreenPop pCall)
: base(pCall)
{
}
internal CCallVoice(UDScreenPop pCall)
: base(pCall)
{
Initialize();
}