private InteractionState getInteractionState(SwitchInteractionState state) { InteractionState result = InteractionState.Active; switch (state) { case SwitchInteractionState.Waiting: case SwitchInteractionState.Completed: case SwitchInteractionState.Queued: break; case SwitchInteractionState.Active: result = InteractionState.Active; break; case SwitchInteractionState.Held: result = InteractionState.Held; break; case SwitchInteractionState.Conferenced: result = InteractionState.Conferenced; break; case SwitchInteractionState.Consulting: result = InteractionState.Consulting; break; case SwitchInteractionState.Disconnected: result = InteractionState.Disconnected; break; case SwitchInteractionState.Offered: result = InteractionState.Ringing; break; case SwitchInteractionState.RingingOut: result = InteractionState.RingingOut; break; default: throw new InvalidEnumArgumentException(); } return(result); }
private void notifyInteractionState(CtiServiceSwitch @switch, SwitchInteraction interaction, SwitchInteractionState state) { interaction.State = state; @switch.SendMessage(interaction.Agent.Device, new InteractionMessage { Interaction = interaction, Action = InteractionMessageAction.StateChanged }); }