private InteractionState getInteractionState(SwitchInteractionState state)
{
InteractionState result = InteractionState.Active;
switch (state)
{
case SwitchInteractionState.Waiting:
case SwitchInteractionState.Completed:
case SwitchInteractionState.Queued:
break;
case SwitchInteractionState.Active:
result = InteractionState.Active;
break;
case SwitchInteractionState.Held:
result = InteractionState.Held;
break;
case SwitchInteractionState.Conferenced:
result = InteractionState.Conferenced;
break;
case SwitchInteractionState.Consulting:
result = InteractionState.Consulting;
break;
case SwitchInteractionState.Disconnected:
result = InteractionState.Disconnected;
break;
case SwitchInteractionState.Offered:
result = InteractionState.Ringing;
break;
case SwitchInteractionState.RingingOut:
result = InteractionState.RingingOut;
break;
default:
throw new InvalidEnumArgumentException();
}
return(result);
}
private void notifyInteractionState(CtiServiceSwitch @switch, SwitchInteraction interaction, SwitchInteractionState state)
{
interaction.State = state;
@switch.SendMessage(interaction.Agent.Device, new InteractionMessage {
Interaction = interaction,
Action = InteractionMessageAction.StateChanged
});
}
