protected override void OnPaint(PaintEventArgs e)
{
base.OnPaint(e);
Graphics g = e.Graphics;
Pen pen = new Pen(Color.Black);
SolidBrush solidBrush = new SolidBrush(Color.Black);
Font fontDraw = new Font("Microsoft Sans Serif", 8.25f);
Font fontBold = new Font("Microsoft Sans Serif", 8.25f, FontStyle.Bold);
List <WebChatSession> listWebChatSessions = WebChatSessions.GetActiveSessions();
int controlHeight = 16;
int controlMargin = 3;
int customerWidth = 80;
int customerX = 60;
int customerY = 18;
int extensionWidth = 96;
int statusWidth = 62;
int statusX = 0;
int statusY = 20;
int imageLocationX = 99;
int proxLocationX = 126;
int timeBoxLocationX = 3;
int timeBoxLocationY = 17;
int timeBoxWidth = 56;
int timeLocationX = 11;
int yTop = _tileStart; //the offset of the phone tile taking the other controls of the form into account
int x = 0; //x axis location
int y = 0; //y axis location
int numColumns = (int)Math.Ceiling((double)_listPhones.Count / _tilesPerColumn);
int webChatHeightWidth = 17; //Used for the rectangle that houses the web chat icon to prevent it from breaking the box boundary.
//i starts at 1, because it determines the number of columns with modulo division on line if(i%_tilesPerColumn==0)
for (int i = 1; i < _listPhones.Count + 1; i++)
{
int numCur = i - 1;
ChatUser chatUser = _listChatUsers.Where(chat => chat.Extension == _listPhones[numCur].Extension).FirstOrDefault();
WebChatSession webChatSession = listWebChatSessions.FirstOrDefault(session => session.TechName == _listPhones[numCur].EmployeeName);
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//set the phone color
Phones.GetPhoneColor(_listPhones[numCur], _listPhoneEmpDefaults.Find(phone => phone.EmployeeNum == _listPhones[numCur].EmployeeNum), false,
out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
//get the color scheme
Phones.PhoneColorScheme phoneColorScheme = new Phones.PhoneColorScheme(true);
string extensionAndName = $"{_listPhones[numCur].Extension}-{_listPhones[numCur].EmployeeName}";
//determine if the extension has a user associated with it
if (_listPhones[numCur].EmployeeName == "")
{
extensionAndName += "Vacant";
}
//determine the status or note if the user is gone, otherwise just leave it
string statusAndNote = "";
if (_listPhones[numCur].ClockStatus == ClockStatusEnum.Home ||
_listPhones[numCur].ClockStatus == ClockStatusEnum.None ||
_listPhones[numCur].ClockStatus == ClockStatusEnum.Off)
{
statusAndNote = "Clock In";
}
if (_listPhones[numCur].ClockStatus == ClockStatusEnum.Unavailable)
{
statusAndNote = "Unavailable";
}
//get the customer number
string customer = _listPhones[numCur].CustomerNumber;
//get the time that has passed on a call
string time = "";
if (_listPhones[numCur].DateTimeNeedsHelpStart.Date == DateTime.Today)
{
time = (DateTime.Now - _listPhones[numCur].DateTimeNeedsHelpStart + _timeSpanDelta).ToStringHmmss();
}
else if (_listPhones[numCur].DateTimeStart.Date == DateTime.Today)
{
time = (DateTime.Now - _listPhones[numCur].DateTimeStart + _timeSpanDelta).ToStringHmmss();
}
//draw the time box with its determined color
Color colorBar = outerColor;
//don't draw anything if they are clocked out or unavailable
if (_listPhones[numCur].ClockStatus != ClockStatusEnum.Home &&
_listPhones[numCur].ClockStatus != ClockStatusEnum.None &&
_listPhones[numCur].ClockStatus != ClockStatusEnum.Off &&
_listPhones[numCur].ClockStatus != ClockStatusEnum.Unavailable)
{
//determine if they need help and flash pink if they do
if (_listPhones[numCur].ClockStatus == ClockStatusEnum.NeedsHelp)
{
if (_isFlashingPink)
{
colorBar = phoneColorScheme.ColorOuterNeedsHelp;
}
else
{
colorBar = Color.Transparent;
}
}
//set the color of the inside of the time box
if (_listPhones[numCur].ClockStatus == ClockStatusEnum.HelpOnTheWay)
{
colorBar = phoneColorScheme.ColorOuterNeedsHelp;
}
//draw the inside of the time box if the user is not on break
if (_listPhones[numCur].ClockStatus != ClockStatusEnum.Break)
{
using (SolidBrush brush = new SolidBrush(colorBar)) {
g.FillRectangle(brush, (x * _tileWidth) + timeBoxLocationX, (y * _tileHeight) + yTop + timeBoxLocationY, timeBoxWidth, controlHeight);
}
}
//draw the outline of the time box
g.DrawRectangle(pen, (x * _tileWidth) + timeBoxLocationX, (y * _tileHeight) + yTop + timeBoxLocationY, timeBoxWidth, controlHeight);
//draw either the figure or circle depending on if they are proxmial
if (_listPhones[numCur].IsProxVisible)
{
g.DrawImage(Properties.Resources.Figure, (x * _tileWidth) + proxLocationX, (y * _tileHeight) + yTop + controlMargin);
}
else if (_listPhones[numCur].DateTProximal.AddHours(8) > DateTime.Now)
{
g.DrawImage(Properties.Resources.NoFigure, (x * _tileWidth) + proxLocationX, (y * _tileHeight) + yTop + controlMargin);
}
//draw the phone image if it is in use
if (_listPhones[numCur].Description != "")
{
g.DrawImage(Properties.Resources.phoneInUse, (x * _tileWidth) + imageLocationX, (y * _tileHeight) + yTop + controlMargin);
}
else if (webChatSession != null)
{
g.DrawImage(Properties.Resources.WebChatIcon,
new Rectangle((x * _tileWidth) + imageLocationX, (y * _tileHeight) + yTop + controlMargin, webChatHeightWidth, webChatHeightWidth));
time = (DateTime.Now - webChatSession.DateTcreated).ToStringHmmss();
}
else if (chatUser != null && chatUser.CurrentSessions != 0)
{
g.DrawImage(Properties.Resources.gtaicon3, (x * _tileWidth) + imageLocationX, (y * _tileHeight) + yTop + controlMargin);
time = TimeSpan.FromMilliseconds(chatUser.SessionTime).ToStringHmmss();
}
//draw the time on call or what ever activity they are doing
if (time != "")
{
g.DrawString(time, fontDraw, solidBrush, (x * _tileWidth) + timeLocationX, (y * _tileHeight) + yTop + timeBoxLocationY + 2);
}
}
//draw the things that need to be shown at all times such as the employee name, customer, and emp status
g.DrawString(extensionAndName, fontBold, solidBrush, new RectangleF((x * _tileWidth), (y * _tileHeight) + yTop + controlMargin,
extensionWidth, controlHeight), new StringFormat()
{
FormatFlags = StringFormatFlags.NoWrap
});
if (statusAndNote != "") //the status only shows if it is Clock In or Unavailable
{
g.DrawString(statusAndNote, fontDraw, solidBrush, new RectangleF((x * _tileWidth) + statusX, (y * _tileHeight) + yTop + statusY,
statusWidth, controlHeight), new StringFormat()
{
Trimming = StringTrimming.EllipsisCharacter, FormatFlags = StringFormatFlags.NoWrap
});
}
g.DrawString(customer, fontDraw, solidBrush, new RectangleF((x * _tileWidth) + customerX, (y * _tileHeight) + yTop + customerY + controlMargin,
customerWidth, controlHeight), new StringFormat()
{
Trimming = StringTrimming.EllipsisCharacter, FormatFlags = StringFormatFlags.NoWrap
});
//draw the grid lines
if (i == 1) //this line needs to be drawn differently than the rest
{
g.DrawLine(pen, 0, yTop, numColumns * _tileWidth, yTop);
}
else
{
g.DrawLine(pen, 0, (_tileHeight * y) + yTop, numColumns * _tileWidth, (_tileHeight * y) + yTop);
}
y++;
if (i % _tilesPerColumn == 0 && i != _listPhones.Count)
{
x++;
//draw the right grid line of the entire column
g.DrawLine(pen, _tileWidth * x, yTop, _tileWidth * x, (_tileHeight * _tilesPerColumn) + yTop);
y = 0;
}
} //for listPhones
g.DrawLine(pen, 0, (_tileHeight * _tilesPerColumn) + yTop, numColumns * _tileWidth, (_tileHeight * _tilesPerColumn) + yTop); //final bottom line
g.DrawLine(pen, _tileWidth * (x + 1), yTop, _tileWidth * (x + 1), (_tileHeight * _tilesPerColumn) + yTop); //final right line
//dispose of the objects we no longer need
pen.Dispose();
solidBrush.Dispose();
fontDraw.Dispose();
fontBold.Dispose();
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones, List <PhoneEmpSubGroup> listSubGroups, List <ChatUser> listChatUsers)
{
try {
string title = "Call Center Map - Triage Coord. - ";
try { //get the triage coord label but don't fail just because we can't find it
SiteLink siteLink = SiteLinks.GetFirstOrDefault(x => x.SiteNum == _mapCur.SiteNum);
title += Employees.GetNameFL(Employees.GetEmp(siteLink.EmployeeNum));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
#region Triage Counts
//The triage count used to only count up the triage operators within the currently selected room.
//Now we want to count all operators at the selected site (local) and then all operators across all sites (total).
int triageStaffCountLocal = 0;
int triageStaffCountTotal = 0;
foreach (PhoneEmpDefault phoneEmpDefault in peds.FindAll(x => x.IsTriageOperator && x.HasColor))
{
Phone phone = phones.FirstOrDefault(x => x.Extension == phoneEmpDefault.PhoneExt);
if (phone == null)
{
continue;
}
if (phone.ClockStatus.In(ClockStatusEnum.None, ClockStatusEnum.Home, ClockStatusEnum.Lunch, ClockStatusEnum.Break, ClockStatusEnum.Off
, ClockStatusEnum.Unavailable, ClockStatusEnum.NeedsHelp, ClockStatusEnum.HelpOnTheWay))
{
continue;
}
//This is a triage operator who is currently here and on the clock.
if (phoneEmpDefault.SiteNum == _mapCur.SiteNum)
{
triageStaffCountLocal++;
}
triageStaffCountTotal++;
}
labelTriageOpsCountLocal.Text = triageStaffCountLocal.ToString();
labelTriageOpsCountTotal.Text = triageStaffCountTotal.ToString();
#endregion
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
try {
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
ChatUser chatuser = listChatUsers.Where(x => x.Extension == phone.Extension).FirstOrDefault();
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeNeedsHelpStart.Date == DateTime.Today) //if they need help, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeNeedsHelpStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.DateTimeStart.Date == DateTime.Today && phone.Description != "") //else if in a call, use call time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.Description == "" && chatuser != null && chatuser.CurrentSessions > 0) //else if in a chat, use chat time.
{
TimeSpan span = TimeSpan.FromMilliseconds(chatuser.SessionTime) + _timeDelta;
room.Elapsed = span.ToStringHmmss();
}
else if (phone.DateTimeStart.Date == DateTime.Today) //else available, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else //else, whatever.
{
room.Elapsed = "";
}
if (phone.IsProxVisible)
{
room.ProxImage = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
room.ProxImage = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
room.ProxImage = null;
}
room.IsAtDesk = phone.IsProxVisible;
string status = Phones.ConvertClockStatusToString(phone.ClockStatus);
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
if (chatuser != null && chatuser.CurrentSessions != 0)
{
room.ChatImage = Properties.Resources.gtaicon3;
}
else
{
room.ChatImage = null;
}
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
catch (Exception e) {
e.DoNothing();
}
}
refreshCurrentTabHelper(peds, phones, listSubGroups);
}
catch {
//something failed unexpectedly
}
}
///<summary>Set phone and triage flag to display. Get/Set accessor won't work here because we require 2 seperate fields in order to update the control properly.</summary>
public void SetPhone(Phone phone, PhoneEmpDefault phoneEmpDefault, ChatUser chatUserCur, bool isTriageOperator)
{
_phoneCur = phone;
if (_phoneCur == null) //empty out everything and return
{
pictureInUse.Visible = false; //pictureInUse.Visible=false;
labelStatusAndNote.Text = "";
pictureProx.Visible = false;
labelExtensionName.Text = "";
labelTime.Text = "";
labelTime.BackColor = this.BackColor;
pictureNeedsHelpButton.Visible = false;
pictureGTA.Visible = false;
labelCustomer.Text = "Invalid Comp or Phone";
return;
}
pictureInUse.Visible = _phoneCur.Description != "";
//Check if the user is logged in.
if (_phoneCur.ClockStatus == ClockStatusEnum.Home ||
_phoneCur.ClockStatus == ClockStatusEnum.None ||
_phoneCur.ClockStatus == ClockStatusEnum.Off)
{
labelStatusAndNote.Text = "Clock In";
}
else
{
labelStatusAndNote.Text = _phoneCur.ClockStatus.GetDescription();
}
//Always show ext and name, no matter if user is clocked in or not. This keeps phone tiles from appearing blank with no extension and name.
if (_phoneCur.EmployeeName != "")
{
labelExtensionName.Text = _phoneCur.Extension.ToString() + " - " + _phoneCur.EmployeeName;
}
else
{
labelExtensionName.Text = _phoneCur.Extension.ToString() + " - Vacant";
}
if (_phoneCur.DateTimeNeedsHelpStart.Date == DateTime.Today)
{
labelTime.Text = (DateTime.Now - _phoneCur.DateTimeNeedsHelpStart + TimeDelta).ToStringHmmss();
}
else if (_phoneCur.DateTimeStart.Date == DateTime.Today)
{
labelTime.Text = (DateTime.Now - _phoneCur.DateTimeStart + TimeDelta).ToStringHmmss();
}
else
{
labelTime.Text = "";
}
if (_phoneCur.ClockStatus == ClockStatusEnum.Home ||
_phoneCur.ClockStatus == ClockStatusEnum.None ||
_phoneCur.ClockStatus == ClockStatusEnum.Break)
{
labelTime.BackColor = this.BackColor; //No color if employee is not currently working.
pictureNeedsHelpButton.BackColor = this.BackColor; //No color if employee is not currently working.
}
else
{
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, false, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!timerFlash.Enabled)
{
//if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
Phones.PhoneColorScheme colorScheme = new Phones.PhoneColorScheme(true);
labelTime.BackColor = outerColor;
if (phone.ClockStatus == ClockStatusEnum.HelpOnTheWay)
{
labelTime.BackColor = colorScheme.ColorOuterNeedsHelp;
}
if (_phoneCur.ClockStatus == ClockStatusEnum.NeedsHelp)
{
//Only start the flash timer and color the control once. This prevents over-flashing effect.
labelTime.Tag = new object[2] {
false, colorScheme.ColorOuterNeedsHelp
}; // labelTime.BackColor };
timerFlash.Start();
}
}
}
if (_phoneCur.ClockStatus != ClockStatusEnum.NeedsHelp) //Always assume the flash timer was previously turned on and turn it off here. No harm if it' already off.
{
timerFlash.Stop();
}
if (_phoneCur.ClockStatus == ClockStatusEnum.Home ||
_phoneCur.ClockStatus == ClockStatusEnum.None)
{
labelTime.BorderStyle = System.Windows.Forms.BorderStyle.None; //Remove color box if employee is not currently working.
}
else
{
labelTime.BorderStyle = System.Windows.Forms.BorderStyle.FixedSingle;
}
labelCustomer.Text = _phoneCur.CustomerNumber;
//Always show ext and name, no matter if user is clocked in or not. This keeps phone tiles from appearing blank with no extension and name.
if (_phoneCur.EmployeeName != "")
{
labelExtensionName.Text = _phoneCur.Extension.ToString() + " - " + _phoneCur.EmployeeName; // +(IsProximal ? " "+_cPerson : "");
}
else
{
labelExtensionName.Text = _phoneCur.Extension.ToString() + " - Vacant";
}
pictureProx.Visible = true;
if (phone.IsProxVisible)
{
pictureProx.Image = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
pictureProx.Image = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
pictureProx.Visible = false;
}
if (LayoutHorizontal)
{
this.labelExtensionName.Location = new Point(3, 9);
pictureProx.Location = new Point(173, 11);
}
else
{
int stringW = TextRenderer.MeasureText(labelExtensionName.Text, labelExtensionName.Font).Width;
int locationX = labelExtensionName.Location.X
+ stringW
+ (labelExtensionName.Width - stringW) / 2 //half of the unused space around the centered text
+ 1; //padding
pictureProx.Location = new Point(locationX, 6);
pictureNeedsHelpButton.Visible = true;
}
if (phone.ClockStatus == ClockStatusEnum.Home ||
phone.ClockStatus == ClockStatusEnum.Lunch ||
phone.ClockStatus == ClockStatusEnum.Break ||
phone.ClockStatus == ClockStatusEnum.None)
{
pictureNeedsHelpButton.Visible = false;
}
else
{
pictureNeedsHelpButton.Enabled = true;
pictureNeedsHelpButton.Image = Properties.Resources.raisehanddisabled;
}
if (chatUserCur == null || chatUserCur.CurrentSessions == 0 || pictureInUse.Visible)
{
pictureGTA.Visible = false;
pictureGTA.SendToBack();
}
else
{
pictureGTA.Visible = true;
pictureGTA.BringToFront();
labelTime.Text = TimeSpan.FromMilliseconds(chatUserCur.SessionTime).ToStringHmmss();
}
}
private void UserControlPhoneSmall_Paint(object sender, PaintEventArgs e)
{
Graphics g = e.Graphics;
g.FillRectangle(SystemBrushes.Control, this.Bounds);
if (phoneList == null)
{
return;
}
int rows = 7;
int columns = 7;
float boxWidth = 21.4f;
float boxHeight = 17f;
float hTot = boxHeight * rows;
float x = 0f;
float y = 0f;
//Create a white "background" rectangle so that any empty squares (no employees) will show as white boxes instead of no color.
g.FillRectangle(new SolidBrush(Color.White), x, y, boxWidth * columns, boxHeight * rows);
for (int i = 0; i < phoneList.Count; i++)
{
//Draw the extension number if a person is available at that extension.
if (phoneList[i].ClockStatus != ClockStatusEnum.Home &&
phoneList[i].ClockStatus != ClockStatusEnum.None)
{
//Colors the box a color based on the corresponding phone's status.
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
PhoneEmpDefault ped = PhoneEmpDefaults.GetEmpDefaultFromList(phoneList[i].EmployeeNum, phoneEmpDefaultList);
Phones.GetPhoneColor(phoneList[i], ped, false, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
using (Brush brush = new SolidBrush(outerColor)) {
g.FillRectangle(brush, x * boxWidth, y * boxHeight, boxWidth, boxHeight);
}
Font baseFont = new Font("Arial", 7);
SizeF extSize = g.MeasureString(phoneList[i].Extension.ToString(), baseFont);
float padX = (boxWidth - extSize.Width) / 2;
float padY = (boxHeight - extSize.Height) / 2;
using (Brush brush = new SolidBrush(Color.Black)) {
g.DrawString(phoneList[i].Extension.ToString(), baseFont, brush, (x * boxWidth) + (padX), (y * boxHeight) + (padY));
}
}
x++;
if (x >= columns)
{
x = 0f;
y++;
}
}
//horiz lines
for (int i = 0; i < rows + 1; i++)
{
g.DrawLine(Pens.Black, 0, i * boxHeight, Width, i * boxHeight);
}
//Very bottom
g.DrawLine(Pens.Black, 0, Height - 1, Width, Height - 1);
//vert
for (int i = 0; i < columns; i++)
{
g.DrawLine(Pens.Black, i * boxWidth, 0, i * boxWidth, hTot);
}
g.DrawLine(Pens.Black, Width - 1, 0, Width - 1, hTot);
}
///<summary>Set phone and triage flag to display. Get/Set accessor won't work here because we require 2 seperate fields in order to update the control properly.</summary>
public void SetPhone(Phone phone, PhoneEmpDefault phoneEmpDefault, bool isTriageOperator)
{
phoneCur = phone;
if (phoneCur == null) //empty out everything and return
{
this.Visible = false;
pictureWebCam.Image = null; //or just make it not visible?
pictureInUse.Visible = false;
labelExtensionName.Text = "";
labelStatusAndNote.Text = "";
labelTime.Text = "";
labelTime.BackColor = this.BackColor;
labelCustomer.Text = "";
return;
}
this.Visible = true;
if (ShowImageForced)
{
pictureWebCam.Image = PIn.Bitmap(phoneCur.WebCamImage);
pictureWebCam.Visible = true;
}
else if (phoneCur.ClockStatus == ClockStatusEnum.Home ||
phoneCur.ClockStatus == ClockStatusEnum.None ||
phoneCur.ClockStatus == ClockStatusEnum.Off)
{
pictureWebCam.Image = null;
pictureWebCam.Visible = false;
}
else if (phoneCur.ClockStatus == ClockStatusEnum.Break ||
phoneCur.ClockStatus == ClockStatusEnum.Lunch)
{
pictureWebCam.Visible = true;
Bitmap bmp = new Bitmap(pictureWebCam.Width, pictureWebCam.Height);
Graphics g = Graphics.FromImage(bmp);
try {
g.FillRectangle(SystemBrushes.Control, 0, 0, bmp.Width, bmp.Height);
string strStat = phoneCur.ClockStatus.ToString();
SizeF sizef = g.MeasureString(strStat, labelStatusAndNote.Font);
g.DrawString(strStat, labelStatusAndNote.Font, SystemBrushes.GrayText, (bmp.Width - sizef.Width) / 2, (bmp.Height - sizef.Height) / 2);
pictureWebCam.Image = (Image)bmp.Clone();
}
finally {
g.Dispose();
g = null;
bmp.Dispose();
bmp = null;
}
}
else
{
pictureWebCam.Visible = true;
pictureWebCam.Image = PIn.Bitmap(phoneCur.WebCamImage);
}
if (phoneCur.Description == "")
{
pictureInUse.Visible = false;
}
else
{
pictureInUse.Visible = true;
}
labelExtensionName.Text = "";
string str = phoneCur.ClockStatus.ToString();
//Check if the user is logged in.
if (phoneCur.ClockStatus == ClockStatusEnum.None ||
phoneCur.ClockStatus == ClockStatusEnum.Home)
{
str = "Clock In";
}
//Always show ext and name, no matter if user is clocked in or not. This keeps phone tiles from appearing blank with no extension and name.
string nameStr = "Vacant";
if (phoneCur.EmployeeName != "")
{
nameStr = phoneCur.EmployeeName;
}
labelExtensionName.Text = phoneCur.Extension.ToString() + " - " + nameStr;
labelStatusAndNote.Text = str;
DateTime dateTimeStart = phoneCur.DateTimeStart;
if (dateTimeStart.Date == DateTime.Today)
{
TimeSpan span = DateTime.Now - dateTimeStart + TimeDelta;
DateTime timeOfDay = DateTime.Today + span;
labelTime.Text = timeOfDay.ToString("H:mm:ss");
}
else
{
labelTime.Text = "";
}
if (phoneCur.ClockStatus == ClockStatusEnum.Home ||
phoneCur.ClockStatus == ClockStatusEnum.None ||
phoneCur.ClockStatus == ClockStatusEnum.Break)
{
labelTime.BackColor = this.BackColor; //No color if employee is not currently working.
}
else
{
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, false, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!timerFlash.Enabled) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
labelTime.BackColor = outerColor;
}
if (phoneCur.ClockStatus == ClockStatusEnum.NeedsHelp)
{
if (!timerFlash.Enabled) //Only start the flash timer and color the control once. This prevents over-flashing effect.
{
labelTime.Tag = new object[2] {
false, labelTime.BackColor
};
timerFlash.Start();
}
}
}
if (phoneCur.ClockStatus == ClockStatusEnum.Home ||
phoneCur.ClockStatus == ClockStatusEnum.None)
{
labelTime.BorderStyle = System.Windows.Forms.BorderStyle.None; //Remove color box if employee is not currently working.
}
else
{
labelTime.BorderStyle = System.Windows.Forms.BorderStyle.FixedSingle;
}
if (phoneCur.ClockStatus != ClockStatusEnum.NeedsHelp) //Always assume the flash timer was previously turned on and turn it off here. No harm if it' already off.
{
timerFlash.Stop();
}
labelCustomer.Text = phoneCur.CustomerNumber;
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones)
{
try {
string title = "Call Center Status Map - Triage Coordinator - ";
try { //get the triage coord label but don't fail just because we can't find it
title += Employees.GetNameFL(PrefC.GetLong(PrefName.HQTriageCoordinator));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
int triageStaffCount = 0;
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeStart.Date == DateTime.Today)
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else
{
room.Elapsed = "";
}
string status = phone.ClockStatus.ToString();
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock = false;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (isTriageOperatorOnTheClock)
{
triageStaffCount++;
}
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
this.labelTriageOpsStaff.Text = triageStaffCount.ToString();
}
catch {
//something failed unexpectedly
}
}