private void MapAreaRoomControl_MouseUp(object sender,MouseEventArgs e)
{
if(!_allowClickOptions || _phoneCur==null) {
return;//disable click options in setup window.
}
if(e==null || e.Button!=MouseButtons.Right) {
if(e.Button==MouseButtons.Left && !IsFlashing && Status!="OnWay") {
if(_rectName.Contains(e.Location)) {
PhoneUI.EmployeeSettings(_phoneCur);
return;
}
if(_rectPhone.Contains(e.Location) && _phoneCur.PatNum!=0) {
OnGoToChanged();
}
}
return;
}
bool allowStatusEdit=ClockEvents.IsClockedIn(EmployeeNum);
if(EmployeeNum==Security.CurUser.EmployeeNum) {//can always edit yourself
allowStatusEdit=true;
}
if(Status==Phones.ConvertClockStatusToString(ClockStatusEnum.NeedsHelp)) {
//Always allow any employee to change any other employee from NeedsAssistance to Available
allowStatusEdit=true;
}
string statusOnBehalfOf=EmployeeName;
bool allowSetSelfAvailable=false;
if(!ClockEvents.IsClockedIn(EmployeeNum) //No one is clocked in at this extension.
&& !ClockEvents.IsClockedIn(Security.CurUser.EmployeeNum)) //This user is not clocked in either.
{
//Vacant extension and this user is not clocked in so allow this user to clock in at this extension.
statusOnBehalfOf=Security.CurUser.UserName;
allowSetSelfAvailable=true;
}
AddToolstripGroup("menuItemStatusOnBehalf","Status for: "+statusOnBehalfOf);
AddToolstripGroup("menuItemRingGroupOnBehalf","Queues for ext: "+Extension.ToString());
AddToolstripGroup("menuItemClockOnBehalf","Clock event for: "+EmployeeName);
AddToolstripGroup("menuItemCustomer","Customer: "+_phoneCur.CustomerNumber);
AddToolstripGroup("menuItemEmployee","Employee: "+EmployeeName);
SetToolstripItemText("menuItemAvailable",allowStatusEdit || allowSetSelfAvailable);
SetToolstripItemText("menuItemTraining",allowStatusEdit);
SetToolstripItemText("menuItemTeamAssist",allowStatusEdit);
SetToolstripItemText("menuItemNeedsHelp",allowStatusEdit);
SetToolstripItemText("menuItemWrapUp",allowStatusEdit);
SetToolstripItemText("menuItemOfflineAssist",allowStatusEdit);
SetToolstripItemText("menuItemUnavailable",allowStatusEdit);
SetToolstripItemText("menuItemTCResponder",allowStatusEdit);
SetToolstripItemText("menuItemBackup",allowStatusEdit);
SetToolstripItemText("menuItemLunch",allowStatusEdit);
SetToolstripItemText("menuItemHome",allowStatusEdit);
SetToolstripItemText("menuItemBreak",allowStatusEdit);
menuItemGoTo.Enabled=true;
if(_phoneCur.PatNum==0) {//disable go to if not a current patient
menuItemGoTo.Enabled=false;
}
Point p=new Point(Location.X+e.Location.X,Location.Y+e.Location.Y);
menuStatus.Show(Cursor.Position);
}
///<summary>Refresh the phone panel every X seconds after it has already been setup. Make sure to call FillMapAreaPanel before calling this the first time.</summary>
public void SetPhoneList(List <PhoneEmpDefault> peds, List <Phone> phones, List <PhoneEmpSubGroup> listSubGroups, List <ChatUser> listChatUsers)
{
try {
string title = "Call Center Map - Triage Coord. - ";
try { //get the triage coord label but don't fail just because we can't find it
SiteLink siteLink = SiteLinks.GetFirstOrDefault(x => x.SiteNum == _mapCur.SiteNum);
title += Employees.GetNameFL(Employees.GetEmp(siteLink.EmployeeNum));
}
catch {
title += "Not Set";
}
labelTriageCoordinator.Text = title;
labelCurrentTime.Text = DateTime.Now.ToShortTimeString();
#region Triage Counts
//The triage count used to only count up the triage operators within the currently selected room.
//Now we want to count all operators at the selected site (local) and then all operators across all sites (total).
int triageStaffCountLocal = 0;
int triageStaffCountTotal = 0;
foreach (PhoneEmpDefault phoneEmpDefault in peds.FindAll(x => x.IsTriageOperator && x.HasColor))
{
Phone phone = phones.FirstOrDefault(x => x.Extension == phoneEmpDefault.PhoneExt);
if (phone == null)
{
continue;
}
if (phone.ClockStatus.In(ClockStatusEnum.None, ClockStatusEnum.Home, ClockStatusEnum.Lunch, ClockStatusEnum.Break, ClockStatusEnum.Off
, ClockStatusEnum.Unavailable, ClockStatusEnum.NeedsHelp, ClockStatusEnum.HelpOnTheWay))
{
continue;
}
//This is a triage operator who is currently here and on the clock.
if (phoneEmpDefault.SiteNum == _mapCur.SiteNum)
{
triageStaffCountLocal++;
}
triageStaffCountTotal++;
}
labelTriageOpsCountLocal.Text = triageStaffCountLocal.ToString();
labelTriageOpsCountTotal.Text = triageStaffCountTotal.ToString();
#endregion
for (int i = 0; i < this.mapAreaPanelHQ.Controls.Count; i++) //loop through all of our cubicles and labels and find the matches
{
try {
if (!(this.mapAreaPanelHQ.Controls[i] is MapAreaRoomControl))
{
continue;
}
MapAreaRoomControl room = (MapAreaRoomControl)this.mapAreaPanelHQ.Controls[i];
if (room.MapAreaItem.Extension == 0) //This cubicle has not been given an extension yet.
{
room.Empty = true;
continue;
}
Phone phone = Phones.GetPhoneForExtension(phones, room.MapAreaItem.Extension);
if (phone == null) //We have a cubicle with no corresponding phone entry.
{
room.Empty = true;
continue;
}
ChatUser chatuser = listChatUsers.Where(x => x.Extension == phone.Extension).FirstOrDefault();
PhoneEmpDefault phoneEmpDefault = PhoneEmpDefaults.GetEmpDefaultFromList(phone.EmployeeNum, peds);
if (phoneEmpDefault == null) //We have a cubicle with no corresponding phone emp default entry.
{
room.Empty = true;
continue;
}
//we got this far so we found a corresponding cubicle for this phone entry
room.EmployeeNum = phone.EmployeeNum;
room.EmployeeName = phone.EmployeeName;
if (phone.DateTimeNeedsHelpStart.Date == DateTime.Today) //if they need help, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeNeedsHelpStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.DateTimeStart.Date == DateTime.Today && phone.Description != "") //else if in a call, use call time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else if (phone.Description == "" && chatuser != null && chatuser.CurrentSessions > 0) //else if in a chat, use chat time.
{
TimeSpan span = TimeSpan.FromMilliseconds(chatuser.SessionTime) + _timeDelta;
room.Elapsed = span.ToStringHmmss();
}
else if (phone.DateTimeStart.Date == DateTime.Today) //else available, use that time.
{
TimeSpan span = DateTime.Now - phone.DateTimeStart + _timeDelta;
DateTime timeOfDay = DateTime.Today + span;
room.Elapsed = timeOfDay.ToString("H:mm:ss");
}
else //else, whatever.
{
room.Elapsed = "";
}
if (phone.IsProxVisible)
{
room.ProxImage = Properties.Resources.Figure;
}
else if (phone.DateTProximal.AddHours(8) > DateTime.Now)
{
room.ProxImage = Properties.Resources.NoFigure; //TODO: replace image with one from Nathan
}
else
{
room.ProxImage = null;
}
room.IsAtDesk = phone.IsProxVisible;
string status = Phones.ConvertClockStatusToString(phone.ClockStatus);
//Check if the user is logged in.
if (phone.ClockStatus == ClockStatusEnum.None ||
phone.ClockStatus == ClockStatusEnum.Home)
{
status = "Home";
}
room.Status = status;
if (phone.Description == "")
{
room.PhoneImage = null;
if (chatuser != null && chatuser.CurrentSessions != 0)
{
room.ChatImage = Properties.Resources.gtaicon3;
}
else
{
room.ChatImage = null;
}
}
else
{
room.PhoneImage = Properties.Resources.phoneInUse;
}
Color outerColor;
Color innerColor;
Color fontColor;
bool isTriageOperatorOnTheClock;
//get the cubicle color and triage status
Phones.GetPhoneColor(phone, phoneEmpDefault, true, out outerColor, out innerColor, out fontColor, out isTriageOperatorOnTheClock);
if (!room.IsFlashing) //if the control is already flashing then don't overwrite the colors. this would cause a "spastic" flash effect.
{
room.OuterColor = outerColor;
room.InnerColor = innerColor;
}
room.ForeColor = fontColor;
if (phone.ClockStatus == ClockStatusEnum.NeedsHelp) //turn on flashing
{
room.StartFlashing();
}
else //turn off flashing
{
room.StopFlashing();
}
room.Invalidate(true);
}
catch (Exception e) {
e.DoNothing();
}
}
refreshCurrentTabHelper(peds, phones, listSubGroups);
}
catch {
//something failed unexpectedly
}
}