public ITSupporterReceiveFirebaseViewModel RenderDataForITSupporterReceive(int itSupporterId, int requestId)
{
var itSupporterRepo = DependencyUtils.Resolve <IITSupporterRepository>();
var requestRepo = DependencyUtils.Resolve <IRequestRepository>();
var itSupporterService = new ITSupporterService();
var request = requestRepo.GetActive().SingleOrDefault(p => p.RequestId == requestId);
var itSupporter = itSupporterRepo.GetActive().SingleOrDefault(p => p.ITSupporterId == itSupporterId);
var itSupporterReceiveFirebaseViewModel = new ITSupporterReceiveFirebaseViewModel()
{
AgencyName = request.Agency.AgencyName,
AgencyAddress = request.Agency.Address,
RequestId = request.RequestId,
RequestName = request.RequestName,
NumberOfTicket = request.Tickets.Count(),
ITSupporterId = itSupporter.ITSupporterId,
ITSupporterName = itSupporter.ITSupporterName,
AccountId = itSupporter.AccountId,
Username = itSupporter.Account.Username
};
StringBuilder ticketInfo = new StringBuilder();
foreach (var item in request.Tickets)
{
ticketInfo.AppendLine($"Thiết bị: {item.Device.DeviceType.DeviceTypeName} - {item.Device.DeviceName}");
}
itSupporterReceiveFirebaseViewModel.TicketsInfo = ticketInfo.ToString();
itSupporterReceiveFirebaseViewModel.DateSend = DateTime.UtcNow.AddHours(7).ToString("HH:mm:ss");
return(itSupporterReceiveFirebaseViewModel);
}
public static ResponseObject <bool> AcceptRequestFromITSupporter(int itSupporterId, int requestId, bool isAccept)
{
//MemoryCacher memoryCacher = new MemoryCacher();
RedisTools redisTools = new RedisTools();
try
{
var requestService = new RequestService();
var itSupporterService = new ITSupporterService();
var requestHistoryService = new RequestHistoryService();
var ticketService = new TicketService();
if (isAccept)
{
var request = requestService.GetAll().SingleOrDefault(p => p.RequestId == requestId);
var itSupporter = itSupporterService.GetAll().SingleOrDefault(p => p.ITSupporterId == itSupporterId);
if (request != null && itSupporter != null)
{
request.RequestStatus = (int)RequestStatusEnum.Processing;
request.CurrentITSupporter_Id = itSupporter.ITSupporterId;
request.StartTime = DateTime.UtcNow.AddHours(7);
requestService.Update(request);
itSupporterService.Update(itSupporter);
itSupporter.IsBusy = true;
var ticketsOfRequest = ticketService.GetAll().Where(p => p.RequestId == requestId).ToList();
foreach (var ticket in ticketsOfRequest)
{
ticket.UpdateDate = DateTime.UtcNow;
ticketService.Update(ticket);
}
//memoryCacher.Delete("ITSupporterListWithWeights");
redisTools.Clear("ITSupporterListWithWeights");
return(new ResponseObject <bool> {
IsError = false, SuccessMessage = "Nhận thành công", ObjReturn = true
});
}
}
else
{
//var itSupporterFound = memoryCacher.GetValue("ITSupporterListWithWeights");
var itSupporterFound = redisTools.Get("ITSupporterListWithWeights");
Queue <RenderITSupporterListWithWeight> idSupporterListWithWeights;
if (itSupporterFound != null)
{
idSupporterListWithWeights = JsonConvert.DeserializeObject <Queue <RenderITSupporterListWithWeight> >(itSupporterFound);
if (idSupporterListWithWeights.Count > 1)
{
var rejected = idSupporterListWithWeights.Dequeue();
rejected.TimesReject++;
var requestHistory = new RequestHistory()
{
IsITSupportAccept = false,
IsDelete = false,
Pre_It_SupporterId = rejected.ITSupporterId,
RequestId = requestId,
CreateDate = DateTime.UtcNow.AddHours(7)
};
requestHistoryService.Add(requestHistory);
var idSupporterListWithWeightNext = idSupporterListWithWeights.FirstOrDefault();
Console.WriteLine($"REjecct --- {rejected.TimesReject}");
if (rejected.TimesReject < 3)
{
Console.WriteLine($"Ho tro vien {rejected.ITSupporterName} da tu choi {rejected.TimesReject} lan");
idSupporterListWithWeights.Enqueue(rejected);
}
else
{
Console.WriteLine($"Reject ho tro vien {rejected.ITSupporterName}");
var itSupporter = itSupporterService.GetAll().SingleOrDefault(p => p.ITSupporterId == rejected.ITSupporterId);
itSupporter.IsOnline = false;
itSupporterService.Update(itSupporter);
FirebaseService firebaseService = new FirebaseService();
firebaseService.SendNotificationFromFirebaseCloudForITSupporterOffline(rejected.ITSupporterId);
Console.WriteLine($"ho tro vien {rejected.ITSupporterName} da offline");
}
//memoryCacher.Add("ITSupporterListWithWeights", idSupporterListWithWeights, DateTimeOffset.UtcNow.AddHours(1));
redisTools.Save("ITSupporterListWithWeights", idSupporterListWithWeights);
if (idSupporterListWithWeightNext != null)
{
FirebaseService firebaseService = new FirebaseService();
firebaseService.SendNotificationFromFirebaseCloudForITSupporterReceive(idSupporterListWithWeightNext.ITSupporterId, requestId);
int counter = 60;
while (counter > 0)
{
Console.WriteLine($"Gui lai sau khi tu choi trong {counter} giây");
counter--;
Thread.Sleep(1000);
}
AcceptRequestFromITSupporter(idSupporterListWithWeightNext.ITSupporterId, requestId, false);
return(new ResponseObject <bool> {
IsError = false, WarningMessage = "Nhận duoc thong tin ho tro vien", ObjReturn = true
});
}
else
{
//memoryCacher.Delete("ITSupporterListWithWeights");
redisTools.Clear("ITSupporterListWithWeights");
var agencyService = new AgencyService();
var result = FindITSupporterByRequestId(requestId);
if (!result.IsError && result.ObjReturn > 0)
{
FirebaseService firebaseService = new FirebaseService();
firebaseService.SendNotificationFromFirebaseCloudForITSupporterReceive(result.ObjReturn, requestId);
int counter = 60;
while (counter > 0)
{
Console.WriteLine($"gui lai yeu cau trong {counter} giay");
counter--;
Thread.Sleep(1000);
}
AcceptRequestFromITSupporter(result.ObjReturn, requestId, false);
}
}
}
else
{
var rejected = idSupporterListWithWeights.Dequeue();
rejected.TimesReject++;
var requestHistory = new RequestHistory()
{
IsITSupportAccept = false,
IsDelete = false,
Pre_It_SupporterId = rejected.ITSupporterId,
RequestId = requestId,
CreateDate = DateTime.UtcNow.AddHours(7)
};
requestHistoryService.Add(requestHistory);
var idSupporterListWithWeightNext = idSupporterListWithWeights.FirstOrDefault();
Console.WriteLine($"REjecct --- {rejected.TimesReject}");
if (rejected.TimesReject < 3)
{
Console.WriteLine($"Ho tro vien {rejected.ITSupporterName} da tu choi {rejected.TimesReject} lan!");
idSupporterListWithWeights.Enqueue(rejected);
}
else
{
Console.WriteLine($"Chuyen trang thai ho tro vien {rejected.ITSupporterName} thanh offline!");
var itSupporter = itSupporterService.GetAll().SingleOrDefault(p => p.ITSupporterId == rejected.ITSupporterId);
itSupporter.IsOnline = false;
itSupporterService.Update(itSupporter);
FirebaseService firebaseService2 = new FirebaseService();
firebaseService2.SendNotificationFromFirebaseCloudForITSupporterOffline(rejected.ITSupporterId);
Console.WriteLine($"ho tro vien {rejected.ITSupporterName} da offline");
}
//memoryCacher.Add("ITSupporterListWithWeights", idSupporterListWithWeights, DateTimeOffset.UtcNow.AddHours(1));
redisTools.Save("ITSupporterListWithWeights", idSupporterListWithWeights);
FirebaseService firebaseService = new FirebaseService();
idSupporterListWithWeightNext = idSupporterListWithWeights.FirstOrDefault();
firebaseService.SendNotificationFromFirebaseCloudForITSupporterReceive(idSupporterListWithWeightNext.ITSupporterId, requestId);
int counter = 60;
while (counter > 0)
{
Console.WriteLine($"Gui lại sau khi tu choi trong {counter} giây");
counter--;
Thread.Sleep(1000);
}
AcceptRequestFromITSupporter(idSupporterListWithWeightNext.ITSupporterId, requestId, false);
}
}
}
return(new ResponseObject <bool> {
IsError = true, WarningMessage = "Nhận thất bại", ObjReturn = false
});
}
catch (Exception e)
{
return(new ResponseObject <bool> {
IsError = true, WarningMessage = "Nhận thất bại", ObjReturn = false, ErrorMessage = e.ToString()
});
}
}
static void Main(string[] args)
{
Start:
Thread thread = new Thread(UpdateSeniority);
thread.Start();
RequestService requestService = new RequestService();
var requests = requestService.GetAll().Where(p => p.RequestStatus == 1 && p.CurrentITSupporter_Id == null).OrderBy(p => p.CreateDate).OrderBy(p => p.Priority).ToList();
var input = 0;
var itsupporterService = new ITSupporterService();
var itName = "";
bool acceptRequest = false;
if (requests != null)
{
foreach (var requestItem in requests)
{
Console.WriteLine($"Yeu cau {requestItem.RequestId} chua duoc xu li");
}
Console.WriteLine("===============================");
foreach (var item in requests)
{
if (itsupporterService.GetAll().Any(a => a.IsBusy == false && a.IsOnline == true))
{
input = item.RequestId;
var result = FindITSupporterByRequestId(input);
Console.WriteLine($"Dang tim ho tro vien cho yeu cau {input}");
if (result.ObjReturn == 0)
{
itName = "Chua co ho tro vien nao";
}
else
{
itName = itsupporterService.GetAll().SingleOrDefault(i => i.ITSupporterId == result.ObjReturn).ITSupporterName;
}
if (!result.IsError && result.ObjReturn > 0)
{
FirebaseService firebaseService = new FirebaseService();
firebaseService.SendNotificationFromFirebaseCloudForITSupporterReceive(result.ObjReturn, input);
Console.WriteLine($"Dang doi ho tro vien {itName} phan hoi:");
int counter = 60;
while (counter > 0)
{
var itsupporterIsOnline = itsupporterService.GetAll().SingleOrDefault(i => i.ITSupporterId == result.ObjReturn).IsOnline;
var itsupporterIsBusy = itsupporterService.GetAll().SingleOrDefault(i => i.ITSupporterId == result.ObjReturn).IsBusy;
if (itsupporterIsOnline == false)
{
goto Stop;
}
else if (itsupporterIsBusy == true)
{
goto Accept;
}
Console.WriteLine($"Đang chờ phản hồi trong {counter} giây");
counter--;
Thread.Sleep(1000);
}
Accept:
var accept = AcceptRequestFromITSupporter(result.ObjReturn, input, false);
acceptRequest = accept.ObjReturn;
}
Stop:
if (acceptRequest == false)
{
Console.WriteLine("Ho tro vien " + itName + " da khong xac nhan yeu cau " + input);
}
else
{
Console.WriteLine("Ho tro vien " + itName + " da xac nhan yeu cau " + input);
}
}
}
Thread threadSleep = new Thread(CounterSleep);
threadSleep.Start();
Thread.Sleep(60000);
Console.WriteLine("===============================");
Console.WriteLine("Moi ngu day sau 60s");
}
goto Start;
}
public static ResponseObject <int> FindITSupporterByRequestId(int requestId)
{
try
{
var requestService = new RequestService();
var itSupporterService = new ITSupporterService();
var agencyService = new AgencyService();
var comService = new CompanyService();
var skillService = new SkillService();
var serviceItemService = new ServiceItemService();
var request = requestService.GetAll().SingleOrDefault(p => p.RequestId == requestId);
var serviceItemId = request.ServiceItemId;
var serviceITSupportId = serviceItemService.GetAll().SingleOrDefault(p => p.ServiceItemId == serviceItemId).ServiceITSupportId;
var skills = skillService.GetAll().Where(a => a.ServiceITSupportId == serviceITSupportId);
var agency = agencyService.GetAll().SingleOrDefault(p => p.AgencyId == request.AgencyId);
var company = comService.GetAll().SingleOrDefault(p => p.CompanyId == agency.CompanyId);;
List <RenderITSupporterListWithWeight> itSupporterListWithWeights = new List <RenderITSupporterListWithWeight>();
foreach (var item in skills)
{
var itSupporter = itSupporterService.GetAll().SingleOrDefault(p => p.ITSupporterId == item.ITSupporterId && p.IsBusy == false && p.IsOnline == true);
if (itSupporter != null)
{
double weightForITSupporter = 0;
var a = requestService.GetAll().Where(p => p.CurrentITSupporter_Id == itSupporter.ITSupporterId && p.AgencyId == request.AgencyId).Count();
var weightForITSupporterFamiliarWithAgency = a * ((company.PercentForITSupporterFamiliarWithAgency != null && company.PercentForITSupporterFamiliarWithAgency.Value != 0) ? company.PercentForITSupporterFamiliarWithAgency.Value : 30);
var weightForITSupporterRate = (itSupporter.RatingAVG ?? 0) * ((company.PercentForITSupporterRate != null && company.PercentForITSupporterRate.Value != 0) ? company.PercentForITSupporterRate.Value : 40);
var weightForITSupporterExp = (item.MonthExperience ?? 0) * ((company.PercentForITSupporterExp != null && company.PercentForITSupporterExp.Value != 0) ? company.PercentForITSupporterExp.Value : 30);
weightForITSupporter = weightForITSupporterFamiliarWithAgency + weightForITSupporterRate + weightForITSupporterExp;
var renderITSupporterListWithWeight = new RenderITSupporterListWithWeight()
{
ITSupporterId = itSupporter.ITSupporterId,
ITSupporterName = itSupporter.ITSupporterName,
ITSupporterListWeight = weightForITSupporter,
TimesReject = 0
};
itSupporterListWithWeights.Add(renderITSupporterListWithWeight);
}
}
// Add redis
itSupporterListWithWeights = itSupporterListWithWeights.OrderByDescending(p => p.ITSupporterListWeight).ToList();
//MemoryCacher memoryCacher = new MemoryCacher();
//memoryCacher.Add("ITSupporterListWithWeights", itSupporterListWithWeights, DateTimeOffset.UtcNow.AddHours(1));
Queue <RenderITSupporterListWithWeight> itSupporterListWithWeightQueue = new Queue <RenderITSupporterListWithWeight>(itSupporterListWithWeights);
RedisTools redisTools = new RedisTools();
redisTools.Save("ITSupporterListWithWeights", itSupporterListWithWeightQueue);
// Get first
var itSupporterNameFound = itSupporterListWithWeights.FirstOrDefault().ITSupporterName;
int itSupporterIdFound = itSupporterListWithWeights.FirstOrDefault().ITSupporterId;
if (itSupporterIdFound > 0)
{
return(new ResponseObject <int> {
IsError = false, SuccessMessage = $"Tìm được Hero {itSupporterNameFound}! Vùi lòng đợi xác nhận", ObjReturn = itSupporterIdFound
});
}
return(new ResponseObject <int> {
IsError = true, WarningMessage = "Chưa tìm được Hero nào thích hợp!"
});
}
catch (Exception ex)
{
return(new ResponseObject <int> {
IsError = true, WarningMessage = "Chưa tìm được Hero nào thích hợp!", ErrorMessage = ex.ToString()
});
}
}
