private bool UpdateCallProspectCustomerData(CallOutComeEditModel model, DateTime?callDateTime, long orgRoleUserId, long callQueueCustomerId, bool isRemovedFromQueue)
{
var disposition = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
var tag = disposition == ProspectCustomerTag.Unspecified ? string.Empty : model.DispositionAlias;
var callDate = callDateTime.HasValue
? callDateTime.Value
: model.CallStatusId == (long)CallStatus.CallSkipped
? DateTime.Now.AddDays(1)
: DateTime.Now.AddDays(30);
var editmodel = new CallQueueCustomerCallDetailsEditModel
{
CallQueueCustomerId = callQueueCustomerId,
Disposition = tag,
CallStatusId = model.CallStatusId,
CallbackDate = tag == ProspectCustomerTag.CallBackLater.ToString() ? model.CallBackDateTime : null,
IsCallSkipped = model.CallStatusId == (long)CallStatus.CallSkipped,
ModifiedByOrgRoleUserId = orgRoleUserId,
Attempt = 0,
CallQueueStatus = (long)(isRemovedFromQueue ? CallQueueStatus.Removed : CallQueueStatus.Initial),
CallDate = callDate,
};
//bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.RescheduleAppointment
// || disposition == ProspectCustomerTag.CHATCompleted || disposition == ProspectCustomerTag.RequestedCHATMailed || disposition == ProspectCustomerTag.MemberDoesntHaveTimeForQuestions
// || disposition == ProspectCustomerTag.MemberDoesNotFeelComfortableAnsweringQuestions || disposition == ProspectCustomerTag.FollowUpCallEscalated || disposition == ProspectCustomerTag.MemberConfirmedChange
// || disposition == ProspectCustomerTag.NotInterested);
bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.PatientConfirmed || disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.ConfirmLanguageBarrier ||
disposition == ProspectCustomerTag.ConfirmedHRANotComplete);
_callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, model.CustomerId, setOtherCustomerStatus);
return(true);
}
public long StartCallAndUpdateCallAttemptTable(long callQueueCustomerId, long callAttemptId, string calledGlocomNumber, string patientPhoneNumber, string callQueueCategory)
{
var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
var prospectCustomer = _prospectCustomerRepository.GetProspectCustomerByCustomerId(callQueueCustomer.CustomerId.Value);
var oldCustomerGlocomNumber = _customerAccountGlocomNumberRepository.GetByCustomerIdAndGlocomNumber(callQueueCustomer.CustomerId.Value, calledGlocomNumber.Replace("-", ""));
var incomingPhoneLine = calledGlocomNumber.Replace("-", "");
var callersPhoneNumber = patientPhoneNumber.Replace("-", "");
var customer = _customerRepository.GetCustomer((long)callQueueCustomer.CustomerId);
using (var scope = new TransactionScope())
{
var organizationRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
var callStatus = CallType.Existing_Customer.ToString().Replace("_", " ");
var eventId = callQueueCustomer.EventId.HasValue && callQueueCustomer.EventCustomerId.HasValue ? callQueueCustomer.EventId.Value : 0;
var callId = _outboundCallQueueService.SetCallDetail(organizationRoleUserId, callQueueCustomer.CustomerId.Value, incomingPhoneLine, callersPhoneNumber, callStatus, callQueueCustomer.CampaignId, callQueueCustomer.HealthPlanId, null,
callQueueCustomer.CallQueueId, eventId: eventId, callQueueCategory: callQueueCategory, ProductTypeId: customer.ProductTypeId);
UpdateContactedInfo(prospectCustomer.Id, callId);
_customerCallQueueCallAttemptService.SetCallIdCallAttempt(callAttemptId, callId);
var callQueueCustomerCallModel = new CallQueueCustomerCall();
callQueueCustomerCallModel.CallId = callId;
callQueueCustomerCallModel.CallQueueCustomerId = callQueueCustomerId;
_callQueueCustomerCallRepository.Save(callQueueCustomerCallModel);
var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
{
CallId = callId,
CustomerId = callQueueCustomer.CustomerId.Value,
GlocomNumber = calledGlocomNumber,
CreatedDate = DateTime.Now,
IsActive = true
};
var editmodel = new CallQueueCustomerCallDetailsEditModel
{
CallQueueCustomerId = callQueueCustomerId,
Disposition = string.Empty,
CallStatusId = (long)CallStatus.Initiated,
IsCallSkipped = false,
ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
Attempt = 0,
CallQueueStatus = (long)CallQueueStatus.Initial,
CallDate = DateTime.Today.AddDays(30),
CallQueueId = callQueueCustomer.CallQueueId
};
_callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, callQueueCustomer.CustomerId.Value);
if (oldCustomerGlocomNumber != null)
{
oldCustomerGlocomNumber.IsActive = false;
_customerAccountGlocomNumberRepository.Update(oldCustomerGlocomNumber);
}
_accountCheckoutPhoneNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
scope.Complete();
return(callId);
}
}