コード例 #1
0
        private bool UpdateCallProspectCustomerData(CallOutComeEditModel model, DateTime?callDateTime, long orgRoleUserId, long callQueueCustomerId, bool isRemovedFromQueue)
        {
            var disposition = (ProspectCustomerTag)Enum.Parse(typeof(ProspectCustomerTag), model.DispositionAlias);
            var tag         = disposition == ProspectCustomerTag.Unspecified ? string.Empty : model.DispositionAlias;

            var callDate = callDateTime.HasValue
                ? callDateTime.Value
                : model.CallStatusId == (long)CallStatus.CallSkipped
                    ? DateTime.Now.AddDays(1)
                    : DateTime.Now.AddDays(30);

            var editmodel = new CallQueueCustomerCallDetailsEditModel
            {
                CallQueueCustomerId = callQueueCustomerId,
                Disposition         = tag,
                CallStatusId        = model.CallStatusId,

                CallbackDate            = tag == ProspectCustomerTag.CallBackLater.ToString() ? model.CallBackDateTime : null,
                IsCallSkipped           = model.CallStatusId == (long)CallStatus.CallSkipped,
                ModifiedByOrgRoleUserId = orgRoleUserId,
                Attempt         = 0,
                CallQueueStatus = (long)(isRemovedFromQueue ? CallQueueStatus.Removed : CallQueueStatus.Initial),
                CallDate        = callDate,
            };

            //bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.RescheduleAppointment
            //                                || disposition == ProspectCustomerTag.CHATCompleted || disposition == ProspectCustomerTag.RequestedCHATMailed || disposition == ProspectCustomerTag.MemberDoesntHaveTimeForQuestions
            //                                || disposition == ProspectCustomerTag.MemberDoesNotFeelComfortableAnsweringQuestions || disposition == ProspectCustomerTag.FollowUpCallEscalated || disposition == ProspectCustomerTag.MemberConfirmedChange
            //                                 || disposition == ProspectCustomerTag.NotInterested);

            bool setOtherCustomerStatus = !(disposition == ProspectCustomerTag.PatientConfirmed || disposition == ProspectCustomerTag.CancelAppointment || disposition == ProspectCustomerTag.ConfirmLanguageBarrier ||
                                            disposition == ProspectCustomerTag.ConfirmedHRANotComplete);

            _callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, model.CustomerId, setOtherCustomerStatus);
            return(true);
        }
コード例 #2
0
        public long StartCallAndUpdateCallAttemptTable(long callQueueCustomerId, long callAttemptId, string calledGlocomNumber, string patientPhoneNumber, string callQueueCategory)
        {
            var callQueueCustomer = _callQueueCustomerRepository.GetById(callQueueCustomerId);
            var prospectCustomer  = _prospectCustomerRepository.GetProspectCustomerByCustomerId(callQueueCustomer.CustomerId.Value);

            var oldCustomerGlocomNumber = _customerAccountGlocomNumberRepository.GetByCustomerIdAndGlocomNumber(callQueueCustomer.CustomerId.Value, calledGlocomNumber.Replace("-", ""));

            var incomingPhoneLine  = calledGlocomNumber.Replace("-", "");
            var callersPhoneNumber = patientPhoneNumber.Replace("-", "");
            var customer           = _customerRepository.GetCustomer((long)callQueueCustomer.CustomerId);

            using (var scope = new TransactionScope())
            {
                var organizationRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
                var callStatus             = CallType.Existing_Customer.ToString().Replace("_", " ");

                var eventId = callQueueCustomer.EventId.HasValue && callQueueCustomer.EventCustomerId.HasValue ? callQueueCustomer.EventId.Value : 0;

                var callId = _outboundCallQueueService.SetCallDetail(organizationRoleUserId, callQueueCustomer.CustomerId.Value, incomingPhoneLine, callersPhoneNumber, callStatus, callQueueCustomer.CampaignId, callQueueCustomer.HealthPlanId, null,
                                                                     callQueueCustomer.CallQueueId, eventId: eventId, callQueueCategory: callQueueCategory, ProductTypeId: customer.ProductTypeId);

                UpdateContactedInfo(prospectCustomer.Id, callId);

                _customerCallQueueCallAttemptService.SetCallIdCallAttempt(callAttemptId, callId);

                var callQueueCustomerCallModel = new CallQueueCustomerCall();
                callQueueCustomerCallModel.CallId = callId;
                callQueueCustomerCallModel.CallQueueCustomerId = callQueueCustomerId;
                _callQueueCustomerCallRepository.Save(callQueueCustomerCallModel);

                var customerAccountGlocomNumber = new CustomerAccountGlocomNumber
                {
                    CallId       = callId,
                    CustomerId   = callQueueCustomer.CustomerId.Value,
                    GlocomNumber = calledGlocomNumber,
                    CreatedDate  = DateTime.Now,
                    IsActive     = true
                };

                var editmodel = new CallQueueCustomerCallDetailsEditModel
                {
                    CallQueueCustomerId     = callQueueCustomerId,
                    Disposition             = string.Empty,
                    CallStatusId            = (long)CallStatus.Initiated,
                    IsCallSkipped           = false,
                    ModifiedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
                    Attempt         = 0,
                    CallQueueStatus = (long)CallQueueStatus.Initial,
                    CallDate        = DateTime.Today.AddDays(30),
                    CallQueueId     = callQueueCustomer.CallQueueId
                };

                _callQueueCustomerRepository.UpdateCallqueueCustomerByCustomerId(editmodel, callQueueCustomer.CustomerId.Value);

                if (oldCustomerGlocomNumber != null)
                {
                    oldCustomerGlocomNumber.IsActive = false;
                    _customerAccountGlocomNumberRepository.Update(oldCustomerGlocomNumber);
                }

                _accountCheckoutPhoneNumberService.SaveAccountCheckoutPhoneNumber(customerAccountGlocomNumber);
                scope.Complete();
                return(callId);
            }
        }