private string PushIncidentCRM(DataRow Row)
{
//参数： incidentid, typename
//type:
//
// 0：受理 1:分派、2:处理、3.转派 4:关闭、5:退回（备注：关闭退回处理） 6:回访、 7:作废、
string backstr = "";
try
{
string type = "";
string incidentid = "";
if (!Row.Table.Columns.Contains("IncidentID") || string.IsNullOrEmpty(Row["IncidentID"].ToString()))
{
return(JSONHelper.FromString(false, "工单ID不能为空"));
}
if (!Row.Table.Columns.Contains("type") || string.IsNullOrEmpty(Row["type"].ToString()))
{
return(JSONHelper.FromString(false, "请求状态不能为空"));
}
incidentid = Row["IncidentID"].ToString();
type = Row["type"].ToString();
CRMZTType tmp = (CRMZTType)(Enum.Parse(typeof(CRMZTType), type));
backstr = new IncidentAcceptCRM_ZT().IncidentCRM(incidentid, tmp);
log.ErrorContent = backstr;
LogAdd(log);
return(backstr);
}
catch (Exception ex)
{
backstr = ex.ToString() + "--PushIncidentCRM";
log.ErrorContent = "false," + backstr;
LogAdd(log);
return(JSONHelper.FromString(false, backstr));
}
}
Tb_HSPR_IncidentError log = new Tb_HSPR_IncidentError(); //写入数据库日志
public string IncidentCRM(string incidentid, CRMZTType type)
{
string strreturn = "";
#region 验证是否存在工单
string resultIncident = IsExistenceIncident(AppGlobal.StrToStr(incidentid));
if (resultIncident.Split('|')[0] == "false")
{
return(JSONHelper.FromString(false, resultIncident.Split('|')[1]));
}
#endregion
switch (type.ToString())
{
case "受理":
strreturn = IncidentIns(incidentid);
break;
case "分派":
strreturn = IncidentState(incidentid, "2");
break;
//case "抢单":
// strreturn = IncidentState(incidentid, "2");
// break;
//case "接单":
// strreturn = IncidentState(incidentid,"2");
// break;
//case "到场":
// strreturn = IncidentState(incidentid, "2");
// break;
case "处理":
strreturn = IncidentState(incidentid, "3");
break;
case "关闭":
strreturn = IncidentState(incidentid, "4");
break;
case "回访":
strreturn = IncidentState(incidentid, "5");
break;
case "转派":
strreturn = IncidentState(incidentid, "6");
break;
case "作废":
strreturn = IncidentState(incidentid, "7");
break;
//关闭退回
case "退回":
strreturn = IncidentState(incidentid, "8");
break;
case "回访退回":
strreturn = IncidentState(incidentid, "9");
break;
}
return(strreturn);
}
