public bool UpdateComplainDetails(int CompID)
{
//---------------------
try
{
int ComplainID = CompID;
string TicketNo = tbComplainTicketNo.Text;
int ComplaintStatusID = Convert.ToInt32(cmbComplainStatus.SelectedValue);
int AssignedByDeptID = DeptID;
int AssignedToDeptID = 61;
string AssignedToPersonName = tbPersonSolvingComplain.Text;
string AssignedByPersonName = tbPersonSolvingComplain.Text;
//DateTime LastUpdatedDate = AppDomain.CurrentDomain.GetData("LastUpdatedDate");
DateTime LastUpdatedDate = DateTime.Now;
DateTime ETA = Convert.ToDateTime("1/1/1990");
string PersonGivenETA = "";
DateTime ETTR = Convert.ToDateTime("1/1/1990");
string PersonSolving = "";
//DateTime ComplainSolvingDate = dtComplainSolving.Value;
DateTime ComplainSolvingDate = dtSolving.SelectedDate.Value;
string FCR = (rbFCRYes.Checked == false ? "Yes" : "No");
int ProblemDignoseEndID = Convert.ToInt32(cmbProblemDiagnosedat.SelectedValue);
int ReasonOutageID = Convert.ToInt32(cmbReasonofOutage.SelectedValue);
string Dignose_Causes = tbCauses.Text;
string Dignose_RootCauseAnalysis = tbRootCauseAnalysis.Text;
string Dignose_PreventativeMeasureTake = tbPreventiveMeasures.Text;
string LastMileInfraID = cmbLastMileInfra.SelectedValue;
string CustomerFeedBack = "";
string FurtherAction = "";
string NewComplainRef = "";
string QueryResponses = "";
string strWithTabsQR = tbRemarks.Text;
string lineQR = strWithTabsQR.Replace("\t", " ");
tbRemarks.Text = lineQR.Replace("\r\n", " ");
string Remarks = tbRemarks.Text;
int TransactionBy = UserID;
objBSS.UpdateComplain(ComplainID, TicketNo, ComplaintStatusID, AssignedByDeptID, AssignedToDeptID, AssignedToPersonName, AssignedByPersonName, LastUpdatedDate, ETA, PersonGivenETA,
ETTR, PersonSolving, ComplainSolvingDate, FCR, ProblemDignoseEndID, ReasonOutageID, Dignose_Causes, Dignose_RootCauseAnalysis, Dignose_PreventativeMeasureTake, Convert.ToInt32(LastMileInfraID),
CustomerFeedBack, FurtherAction, NewComplainRef, QueryResponses, Remarks, "", "", "", 1, 0, TransactionBy);
return(true);
}
catch (Exception ex)
{
throw ex;
}
return(true);
}
private bool UpdateComplainDetails(int CompID)
{
try
{
int ComplainID = CompID;
string TicketNo = tbComplainTicketNo.Text;
int ComplaintStatusID = Convert.ToInt32(cmbComplainStatus.SelectedValue);
int AssignedByDeptID = DeptID;
int AssignedToDeptID = Convert.ToInt32(cmbAssignedDepartment.SelectedValue);
string AssignedToPersonName = tbLoggedBy0.Text;
string AssignedByPersonName = tbLoggedBy0.Text;
DateTime LastUpdatedDate = Convert.ToDateTime(AppDomain.CurrentDomain.GetData("LastUpdatedDate"));
DateTime ETA = Convert.ToDateTime(RadDateTimePicker1.SelectedDate);
string PersonGivenETA = tbLoggedBy0.Text;
DateTime ETTR = Convert.ToDateTime(RadDateTimePicker3.SelectedDate);
string PersonSolving = "";
DateTime ComplainSolvingDate = Convert.ToDateTime("1/1/1990");
string FCR = "";
int ProblemDignoseEndID = 5;
int ReasonOutageID = 187;
string Dignose_Causes = "";
string Dignose_RootCauseAnalysis = "";
string Dignose_PreventativeMeasureTake = "";
string LastMileInfraID = "29";
string CustomerFeedBack = "";
string FurtherAction = "";
string NewComplainRef = "";
string strWithTabsQR = tbIPResponses.Text;
string lineQR = strWithTabsQR.Replace("\t", " ");
tbIPResponses.Text = lineQR.Replace("\r\n", " ");
string QueryResponses = tbIPResponses.Text;
string strWithTabs = tbInternalRemarks.Text;
string line = strWithTabsQR.Replace("\t", " ");
tbInternalRemarks.Text = line.Replace("\r\n", " ");
string Remarks = tbInternalRemarks.Text;
if (SupportRequest.Checked == true)
{
RequestTypeAtNE = "Support Request";
}
else if (ServiceRequest.Checked == true)
{
RequestTypeAtNE = "Service Request";
}
else if (SupportRequest.Checked == false & ServiceRequest.Checked == false)
{
RequestTypeAtNE = "";
}
int TransactionBy = Convert.ToInt32(Session["UserID"]);
/*if (objBSS.UpdateComplain(ComplainID, TicketNo, ComplaintStatusID, AssignedByDeptID, AssignedToDeptID, AssignedToPersonName, AssignedByPersonName, LastUpdatedDate, ETA, PersonGivenETA,
* ETTR, PersonSolving, ComplainSolvingDate, FCR, ProblemDignoseEndID, ReasonOutageID, Dignose_Causes, Dignose_RootCauseAnalysis, Dignose_PreventativeMeasureTake, Convert.ToInt32(LastMileInfraID),
*
* CustomerFeedBack, FurtherAction, NewComplainRef, QueryResponses, Remarks, RequestTypeAtNE, "" ,"",1,0, TransactionBy))*/
if (objBSS.UpdateComplain(ComplainID, TicketNo, ComplaintStatusID, AssignedByDeptID, AssignedToDeptID, AssignedToPersonName, AssignedByPersonName, LastUpdatedDate, ETA, PersonGivenETA,
ETTR, PersonSolving, ComplainSolvingDate, FCR, ProblemDignoseEndID, ReasonOutageID, Dignose_Causes, Dignose_RootCauseAnalysis, Dignose_PreventativeMeasureTake, Convert.ToInt32(LastMileInfraID),
CustomerFeedBack, FurtherAction, NewComplainRef, QueryResponses, Remarks, RequestTypeAtNE, ViewState["Pic1"].ToString(), ViewState["Pic2"].ToString(), Convert.ToInt32(cmbTeam.SelectedValue), Convert.ToInt32(cmbPriority.SelectedValue), TransactionBy))
// if (objBSS.UpdateComplain(ComplainID, TicketNo, ComplaintStatusID, AssignedByDeptID, AssignedToDeptID, AssignedToPersonName, AssignedByPersonName, LastUpdatedDate, ETA, PersonGivenETA,
//ETTR, PersonSolving, ComplainSolvingDate, FCR, ProblemDignoseEndID, ReasonOutageID, Dignose_Causes, Dignose_RootCauseAnalysis, Dignose_PreventativeMeasureTake, Convert.ToInt32(LastMileInfraID),
//CustomerFeedBack, FurtherAction, NewComplainRef, QueryResponses, Remarks, RequestTypeAtNE, ViewState["Pic1"].ToString(), ViewState["Pic2"].ToString(), Convert.ToInt32(ViewState["TeamID"]), Convert.ToInt32(ViewState["PriorityID"]), TransactionBy))
{
return(true);
}
else
{
return(false);
}
}
catch (Exception ex)
{
throw ex;
}
return(true);
}
public bool UpdateComplainDetails(int CompID)
{
try
{
int ComplainID = CompID;
string TicketNo = tbComplainTicketNo.Text;
int ComplaintStatusID = ComplainStatusID;
int AssignedByDeptID = DeptID;
int AssignedToDeptID = AssginedDepart;
string AssignedToPersonName = Session["Name"].ToString();
string AssignedByPersonName = Session["Name"].ToString();
DateTime LastUpdatedDate = DateTime.Now;
DateTime ETA = DateTime.Now;
string PersonGivenETA = "";
DateTime ETTR = DateTime.Now;
string PersonSolving = "";
DateTime ComplainSolvingDate = DateTime.Now;
string FCR = "";
int ProblemDignoseEndID = 5;
int ReasonOutageID = 187;
string Dignose_Causes = "";
string Dignose_RootCauseAnalysis = "";
string Dignose_PreventativeMeasureTake = "";
string LastMileInfraID = "29";
string CustomerFeedBack = rbCustomerFeedback.SelectedValue;
string FurtherAction = (rbRe.Checked == true ? "Re-Initiated" : (rbNewComplaintLogged.Checked == true ? "New Complaint Logged" : "N/A"));
string NewComplainRef = tbNewComplaintReference.Text;
string QueryResponses = "";
string strWithTabsQR = tbRemarks.Text;
string lineQR = strWithTabsQR.Replace("\t", " ");
tbRemarks.Text = lineQR.Replace("\r\n", " ");
string Remarks = tbRemarks.Text;
int TransactionBy = UserID;
//if(rbN.Checked==true)
//{
// FurtherAction="N/A";
//}
//else if (rbRe.Checked == true)
//{
// FurtherAction = "Re-Initiated";
//}
//else if (rbNewComplaintLogged.Checked == true)
//{
// FurtherAction = "New Complaint Logged";
//}
if (objBSS.UpdateComplain(ComplainID, TicketNo, ComplaintStatusID, AssignedByDeptID, AssignedToDeptID, AssignedToPersonName, AssignedByPersonName, LastUpdatedDate, ETA, PersonGivenETA,
ETTR, PersonSolving, ComplainSolvingDate, FCR, ProblemDignoseEndID, ReasonOutageID, Dignose_Causes, Dignose_RootCauseAnalysis, Dignose_PreventativeMeasureTake, Convert.ToInt32(LastMileInfraID),
CustomerFeedBack, FurtherAction, NewComplainRef, QueryResponses, Remarks, "", "", "", 1, 0, TransactionBy))
{
return(true);
}
else
{
return(false);
}
}
catch (Exception ex)
{
throw ex;
}
}
