public static EngagementResult GetEngagement(EngagementRequest request)
{
EngagementResult result = new EngagementResult();
string agentId = request.AgentId;
var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase));
string[] queues = agentItem.QueueList;
string queueId = queues[0];
QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase));
AgentEngagementManager engagementManager = new AgentEngagementManager();
int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem);
result.FreeMinutes = freeMinutes;
result.Items = EngagementReader.GetEngagementItems(freeMinutes);
return result;
}
public static EngagementResult GetEngagement(EngagementRequest request)
{
EngagementResult result = new EngagementResult();
string agentId = request.AgentId;
var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase));
string[] queues = agentItem.QueueList;
string queueId = queues[0];
QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase));
AgentEngagementManager engagementManager = new AgentEngagementManager();
int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem);
result.FreeMinutes = freeMinutes;
result.Items = EngagementReader.GetEngagementItems(freeMinutes);
return(result);
}
public static string GetInfo(string agentid)
{
EngagementRequest objEngagementRequest = null;
AgentModel objAgentModel = null;
EngagementResult objEngagementResult = null;
StringBuilder sb = null;
try
{
//Form Request
objEngagementRequest = new EngagementRequest();
objEngagementRequest.AgentId = agentid;
objAgentModel = new AgentModel();
objEngagementResult = objAgentModel.getAgentStatus(agentid);
if (objEngagementResult != null)
{
if (objEngagementResult.FreeMinutes == 0)
{
return string.Empty;
}
sb = new StringBuilder();
sb.Append("<div style='font-size: 20px; padding-bottom:10px'> You have <span id='divFreeMin'>" + objEngagementResult.FreeMinutes.ToString() + "</span> free minutes left. What would you like to do?</div>");
var lstTrainingEngagement = objEngagementResult.Items.Where(x => x.ItemType == EngagementItemType.Training);
if (lstTrainingEngagement != null)
{
//sb.Append("<div class='left-div'><b>Training<b><ul>");
sb.Append("<div class='col-xs-6'><h5>Training<h5><ul class='list-group'>");
foreach (EngagementItem obj in lstTrainingEngagement)
{
if(!string.IsNullOrEmpty(obj.Url))
{
sb.Append("<li class='list-group-item'><a data-dismiss='modal' onclick=\"startTraining('" + obj.Url + "','TRAINING');\">" + obj.Title + " - " + obj.Duration + "</a></li>");
}
else
{
sb.Append("<li class='list-group-item'>" + obj.Title + " - " + obj.Duration + "</li>");
}
}
sb.Append("</ul></div>");
}
var lstFollowupEngagement = objEngagementResult.Items.Where(x => x.ItemType == EngagementItemType.Followup);
if (lstFollowupEngagement != null)
{
sb.Append("<div class='col-xs-6'><h5>Followup</h5><ul class='list-group'>");
foreach (EngagementItem obj in lstFollowupEngagement)
{
if (!string.IsNullOrEmpty(obj.Url))
{
sb.Append("<li class='list-group-item'><a data-dismiss='modal' onclick=\"startTraining('" + obj.Url + "','FOLLOWUP');\">" + obj.Title + "</a></li>");
}
else
{
sb.Append("<li class='list-group-item'>" + obj.Title + "</li>");
}
}
sb.Append("</ul></div>");
}
return sb.ToString();
}
return string.Empty;
}
catch(Exception exp)
{
return exp.Message.ToString();
}
finally
{
}
/*
try
{
sb.Append("<div class='left-div'>Training<ul>");
sb.Append("<li>sdfsdf</li>");
sb.Append("<li>sdfsdf</li>");
sb.Append("<li>sdfsdf</li>");
sb.Append("</div>");
sb.Append("<div class='right-div'>Follow up<ul>");
sb.Append("<li>sdfsdf</li>");
sb.Append("<li>sdfsdf</li>");
sb.Append("<li>sdfsdf</li>");
sb.Append("</div>");
}
catch(Exception exp)
{
return exp.Message.ToString();
}
return sb.ToString();
*/
}