public static EngagementResult GetEngagement(EngagementRequest request) { EngagementResult result = new EngagementResult(); string agentId = request.AgentId; var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase)); string[] queues = agentItem.QueueList; string queueId = queues[0]; QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase)); AgentEngagementManager engagementManager = new AgentEngagementManager(); int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem); result.FreeMinutes = freeMinutes; result.Items = EngagementReader.GetEngagementItems(freeMinutes); return result; }
public static EngagementResult GetEngagement(EngagementRequest request) { EngagementResult result = new EngagementResult(); string agentId = request.AgentId; var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase)); string[] queues = agentItem.QueueList; string queueId = queues[0]; QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase)); AgentEngagementManager engagementManager = new AgentEngagementManager(); int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem); result.FreeMinutes = freeMinutes; result.Items = EngagementReader.GetEngagementItems(freeMinutes); return(result); }
public static string GetInfo(string agentid) { EngagementRequest objEngagementRequest = null; AgentModel objAgentModel = null; EngagementResult objEngagementResult = null; StringBuilder sb = null; try { //Form Request objEngagementRequest = new EngagementRequest(); objEngagementRequest.AgentId = agentid; objAgentModel = new AgentModel(); objEngagementResult = objAgentModel.getAgentStatus(agentid); if (objEngagementResult != null) { if (objEngagementResult.FreeMinutes == 0) { return string.Empty; } sb = new StringBuilder(); sb.Append("<div style='font-size: 20px; padding-bottom:10px'> You have <span id='divFreeMin'>" + objEngagementResult.FreeMinutes.ToString() + "</span> free minutes left. What would you like to do?</div>"); var lstTrainingEngagement = objEngagementResult.Items.Where(x => x.ItemType == EngagementItemType.Training); if (lstTrainingEngagement != null) { //sb.Append("<div class='left-div'><b>Training<b><ul>"); sb.Append("<div class='col-xs-6'><h5>Training<h5><ul class='list-group'>"); foreach (EngagementItem obj in lstTrainingEngagement) { if(!string.IsNullOrEmpty(obj.Url)) { sb.Append("<li class='list-group-item'><a data-dismiss='modal' onclick=\"startTraining('" + obj.Url + "','TRAINING');\">" + obj.Title + " - " + obj.Duration + "</a></li>"); } else { sb.Append("<li class='list-group-item'>" + obj.Title + " - " + obj.Duration + "</li>"); } } sb.Append("</ul></div>"); } var lstFollowupEngagement = objEngagementResult.Items.Where(x => x.ItemType == EngagementItemType.Followup); if (lstFollowupEngagement != null) { sb.Append("<div class='col-xs-6'><h5>Followup</h5><ul class='list-group'>"); foreach (EngagementItem obj in lstFollowupEngagement) { if (!string.IsNullOrEmpty(obj.Url)) { sb.Append("<li class='list-group-item'><a data-dismiss='modal' onclick=\"startTraining('" + obj.Url + "','FOLLOWUP');\">" + obj.Title + "</a></li>"); } else { sb.Append("<li class='list-group-item'>" + obj.Title + "</li>"); } } sb.Append("</ul></div>"); } return sb.ToString(); } return string.Empty; } catch(Exception exp) { return exp.Message.ToString(); } finally { } /* try { sb.Append("<div class='left-div'>Training<ul>"); sb.Append("<li>sdfsdf</li>"); sb.Append("<li>sdfsdf</li>"); sb.Append("<li>sdfsdf</li>"); sb.Append("</div>"); sb.Append("<div class='right-div'>Follow up<ul>"); sb.Append("<li>sdfsdf</li>"); sb.Append("<li>sdfsdf</li>"); sb.Append("<li>sdfsdf</li>"); sb.Append("</div>"); } catch(Exception exp) { return exp.Message.ToString(); } return sb.ToString(); */ }