public async Task <ActionResult <Ticket_TicketDTO> > Delete([FromBody] Ticket_TicketDTO Ticket_TicketDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
if (!await HasPermission(Ticket_TicketDTO.Id))
{
return(Forbid());
}
Ticket Ticket = ConvertDTOToEntity(Ticket_TicketDTO);
Ticket = await TicketService.Delete(Ticket);
Ticket_TicketDTO = new Ticket_TicketDTO(Ticket);
if (Ticket.IsValidated)
{
return(Ticket_TicketDTO);
}
else
{
return(BadRequest(Ticket_TicketDTO));
}
}
public async Task <ActionResult <Ticket_TicketDTO> > Get([FromBody] Ticket_TicketDTO Ticket_TicketDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
if (!await HasPermission(Ticket_TicketDTO.Id))
{
return(Forbid());
}
Ticket Ticket = await TicketService.Get(Ticket_TicketDTO.Id);
return(new Ticket_TicketDTO(Ticket));
}
private Ticket ConvertDTOToEntity(Ticket_TicketDTO Ticket_TicketDTO)
{
Ticket Ticket = new Ticket();
Ticket.Id = Ticket_TicketDTO.Id;
Ticket.Name = Ticket_TicketDTO.Name;
Ticket.Phone = Ticket_TicketDTO.Phone;
Ticket.CustomerId = Ticket_TicketDTO.CustomerId;
Ticket.UserId = Ticket_TicketDTO.UserId;
Ticket.CustomerTypeId = Ticket_TicketDTO.CustomerTypeId;
Ticket.CreatorId = Ticket_TicketDTO.CreatorId;
Ticket.ProductId = Ticket_TicketDTO.ProductId;
Ticket.ReceiveDate = Ticket_TicketDTO.ReceiveDate;
Ticket.ProcessDate = Ticket_TicketDTO.ProcessDate;
Ticket.FinishDate = Ticket_TicketDTO.FinishDate;
Ticket.Subject = Ticket_TicketDTO.Subject;
Ticket.Content = Ticket_TicketDTO.Content;
Ticket.TicketIssueLevelId = Ticket_TicketDTO.TicketIssueLevelId;
Ticket.TicketPriorityId = Ticket_TicketDTO.TicketPriorityId;
Ticket.TicketStatusId = Ticket_TicketDTO.TicketStatusId;
Ticket.TicketSourceId = Ticket_TicketDTO.TicketSourceId;
Ticket.TicketNumber = Ticket_TicketDTO.TicketNumber;
Ticket.DepartmentId = Ticket_TicketDTO.DepartmentId;
Ticket.RelatedTicketId = Ticket_TicketDTO.RelatedTicketId;
Ticket.SLA = Ticket_TicketDTO.SLA;
Ticket.RelatedCallLogId = Ticket_TicketDTO.RelatedCallLogId;
Ticket.ResponseMethodId = Ticket_TicketDTO.ResponseMethodId;
Ticket.StatusId = Ticket_TicketDTO.StatusId;
Ticket.Used = Ticket_TicketDTO.Used;
Ticket.Notes = Ticket_TicketDTO.Notes;
Ticket.IsAlerted = Ticket_TicketDTO.IsAlerted;
Ticket.IsAlertedFRT = Ticket_TicketDTO.IsAlertedFRT;
Ticket.IsEscalated = Ticket_TicketDTO.IsEscalated;
Ticket.IsEscalatedFRT = Ticket_TicketDTO.IsEscalatedFRT;
Ticket.TicketResolveTypeId = Ticket_TicketDTO.TicketResolveTypeId;
Ticket.ResolveContent = Ticket_TicketDTO.ResolveContent;
Ticket.closedAt = Ticket_TicketDTO.closedAt;
Ticket.AppUserClosedId = Ticket_TicketDTO.AppUserClosedId;
Ticket.FirstResponseAt = Ticket_TicketDTO.FirstResponseAt;
Ticket.LastResponseAt = Ticket_TicketDTO.LastResponseAt;
Ticket.LastHoldingAt = Ticket_TicketDTO.LastHoldingAt;
Ticket.ReraisedTimes = Ticket_TicketDTO.ReraisedTimes;
Ticket.ResolvedAt = Ticket_TicketDTO.ResolvedAt;
Ticket.AppUserResolvedId = Ticket_TicketDTO.AppUserResolvedId;
Ticket.IsClose = Ticket_TicketDTO.IsClose;
Ticket.IsOpen = Ticket_TicketDTO.IsOpen;
Ticket.IsWait = Ticket_TicketDTO.IsWait;
Ticket.IsWork = Ticket_TicketDTO.IsWork;
Ticket.SLAPolicyId = Ticket_TicketDTO.SLAPolicyId;
Ticket.HoldingTime = Ticket_TicketDTO.HoldingTime;
Ticket.FirstResponeTime = Ticket_TicketDTO.FirstResponeTime;
Ticket.ResolveTime = Ticket_TicketDTO.ResolveTime;
Ticket.FirstRespTimeRemaining = Ticket_TicketDTO.FirstRespTimeRemaining;
Ticket.ResolveTimeRemaining = Ticket_TicketDTO.ResolveTimeRemaining;
Ticket.SLAStatusId = Ticket_TicketDTO.SLAStatusId;
Ticket.SLAOverTime = Ticket_TicketDTO.SLAOverTime;
Ticket.AppUserClosed = Ticket_TicketDTO.AppUserClosed == null ? null : new AppUser
{
Id = Ticket_TicketDTO.AppUserClosed.Id,
Username = Ticket_TicketDTO.AppUserClosed.Username,
DisplayName = Ticket_TicketDTO.AppUserClosed.DisplayName,
Address = Ticket_TicketDTO.AppUserClosed.Address,
Email = Ticket_TicketDTO.AppUserClosed.Email,
Phone = Ticket_TicketDTO.AppUserClosed.Phone,
SexId = Ticket_TicketDTO.AppUserClosed.SexId,
Birthday = Ticket_TicketDTO.AppUserClosed.Birthday,
Avatar = Ticket_TicketDTO.AppUserClosed.Avatar,
PositionId = Ticket_TicketDTO.AppUserClosed.PositionId,
Department = Ticket_TicketDTO.AppUserClosed.Department,
OrganizationId = Ticket_TicketDTO.AppUserClosed.OrganizationId,
ProvinceId = Ticket_TicketDTO.AppUserClosed.ProvinceId,
Longitude = Ticket_TicketDTO.AppUserClosed.Longitude,
Latitude = Ticket_TicketDTO.AppUserClosed.Latitude,
StatusId = Ticket_TicketDTO.AppUserClosed.StatusId,
};
Ticket.AppUserResolved = Ticket_TicketDTO.AppUserResolved == null ? null : new AppUser
{
Id = Ticket_TicketDTO.AppUserResolved.Id,
Username = Ticket_TicketDTO.AppUserResolved.Username,
DisplayName = Ticket_TicketDTO.AppUserResolved.DisplayName,
Address = Ticket_TicketDTO.AppUserResolved.Address,
Email = Ticket_TicketDTO.AppUserResolved.Email,
Phone = Ticket_TicketDTO.AppUserResolved.Phone,
SexId = Ticket_TicketDTO.AppUserResolved.SexId,
Birthday = Ticket_TicketDTO.AppUserResolved.Birthday,
Avatar = Ticket_TicketDTO.AppUserResolved.Avatar,
PositionId = Ticket_TicketDTO.AppUserResolved.PositionId,
Department = Ticket_TicketDTO.AppUserResolved.Department,
OrganizationId = Ticket_TicketDTO.AppUserResolved.OrganizationId,
ProvinceId = Ticket_TicketDTO.AppUserResolved.ProvinceId,
Longitude = Ticket_TicketDTO.AppUserResolved.Longitude,
Latitude = Ticket_TicketDTO.AppUserResolved.Latitude,
StatusId = Ticket_TicketDTO.AppUserResolved.StatusId,
};
Ticket.SLAPolicy = Ticket_TicketDTO.SLAPolicy == null ? null : new SLAPolicy
{
Id = Ticket_TicketDTO.SLAPolicy.Id,
TicketIssueLevelId = Ticket_TicketDTO.SLAPolicy.TicketIssueLevelId,
TicketPriorityId = Ticket_TicketDTO.SLAPolicy.TicketPriorityId,
FirstResponseTime = Ticket_TicketDTO.SLAPolicy.FirstResponseTime,
FirstResponseUnitId = Ticket_TicketDTO.SLAPolicy.FirstResponseUnitId,
ResolveTime = Ticket_TicketDTO.SLAPolicy.ResolveTime,
ResolveUnitId = Ticket_TicketDTO.SLAPolicy.ResolveUnitId,
IsAlert = Ticket_TicketDTO.SLAPolicy.IsAlert,
IsAlertFRT = Ticket_TicketDTO.SLAPolicy.IsAlertFRT,
IsEscalation = Ticket_TicketDTO.SLAPolicy.IsEscalation,
IsEscalationFRT = Ticket_TicketDTO.SLAPolicy.IsEscalationFRT,
};
Ticket.TicketResolveType = Ticket_TicketDTO.TicketResolveType == null ? null : new TicketResolveType
{
Id = Ticket_TicketDTO.TicketResolveType.Id,
Code = Ticket_TicketDTO.TicketResolveType.Code,
Name = Ticket_TicketDTO.TicketResolveType.Name,
};
Ticket.Customer = Ticket_TicketDTO.Customer == null ? null : new Customer
{
Id = Ticket_TicketDTO.Customer.Id,
Code = Ticket_TicketDTO.Customer.Code,
};
Ticket.CustomerType = Ticket_TicketDTO.CustomerType == null ? null : new CustomerType
{
Id = Ticket_TicketDTO.CustomerType.Id,
Name = Ticket_TicketDTO.CustomerType.Name,
Code = Ticket_TicketDTO.CustomerType.Code,
};
Ticket.Department = Ticket_TicketDTO.Department == null ? null : new Organization
{
Id = Ticket_TicketDTO.Department.Id,
Name = Ticket_TicketDTO.Department.Name,
};
Ticket.Product = Ticket_TicketDTO.Product == null ? null : new Product
{
Id = Ticket_TicketDTO.Product.Id,
Name = Ticket_TicketDTO.Product.Name,
};
Ticket.RelatedCallLog = Ticket_TicketDTO.RelatedCallLog == null ? null : new CallLog
{
Id = Ticket_TicketDTO.RelatedCallLog.Id,
EntityReferenceId = Ticket_TicketDTO.RelatedCallLog.EntityReferenceId,
CallTypeId = Ticket_TicketDTO.RelatedCallLog.CallTypeId,
CallEmotionId = Ticket_TicketDTO.RelatedCallLog.CallEmotionId,
AppUserId = Ticket_TicketDTO.RelatedCallLog.AppUserId,
Title = Ticket_TicketDTO.RelatedCallLog.Title,
Content = Ticket_TicketDTO.RelatedCallLog.Content,
Phone = Ticket_TicketDTO.RelatedCallLog.Phone,
CallTime = Ticket_TicketDTO.RelatedCallLog.CallTime,
};
Ticket.RelatedTicket = Ticket_TicketDTO.RelatedTicket == null ? null : new Ticket
{
Id = Ticket_TicketDTO.RelatedTicket.Id,
Name = Ticket_TicketDTO.RelatedTicket.Name,
Phone = Ticket_TicketDTO.RelatedTicket.Phone,
CustomerId = Ticket_TicketDTO.RelatedTicket.CustomerId,
UserId = Ticket_TicketDTO.RelatedTicket.UserId,
ProductId = Ticket_TicketDTO.RelatedTicket.ProductId,
ReceiveDate = Ticket_TicketDTO.RelatedTicket.ReceiveDate,
ProcessDate = Ticket_TicketDTO.RelatedTicket.ProcessDate,
FinishDate = Ticket_TicketDTO.RelatedTicket.FinishDate,
Subject = Ticket_TicketDTO.RelatedTicket.Subject,
Content = Ticket_TicketDTO.RelatedTicket.Content,
TicketIssueLevelId = Ticket_TicketDTO.RelatedTicket.TicketIssueLevelId,
TicketPriorityId = Ticket_TicketDTO.RelatedTicket.TicketPriorityId,
TicketStatusId = Ticket_TicketDTO.RelatedTicket.TicketStatusId,
TicketSourceId = Ticket_TicketDTO.RelatedTicket.TicketSourceId,
TicketNumber = Ticket_TicketDTO.RelatedTicket.TicketNumber,
DepartmentId = Ticket_TicketDTO.RelatedTicket.DepartmentId,
RelatedTicketId = Ticket_TicketDTO.RelatedTicket.RelatedTicketId,
SLA = Ticket_TicketDTO.RelatedTicket.SLA,
RelatedCallLogId = Ticket_TicketDTO.RelatedTicket.RelatedCallLogId,
ResponseMethodId = Ticket_TicketDTO.RelatedTicket.ResponseMethodId,
StatusId = Ticket_TicketDTO.RelatedTicket.StatusId,
Used = Ticket_TicketDTO.RelatedTicket.Used,
};
Ticket.Status = Ticket_TicketDTO.Status == null ? null : new Status
{
Id = Ticket_TicketDTO.Status.Id,
Code = Ticket_TicketDTO.Status.Code,
Name = Ticket_TicketDTO.Status.Name,
};
Ticket.TicketIssueLevel = Ticket_TicketDTO.TicketIssueLevel == null ? null : new TicketIssueLevel
{
Id = Ticket_TicketDTO.TicketIssueLevel.Id,
Name = Ticket_TicketDTO.TicketIssueLevel.Name,
OrderNumber = Ticket_TicketDTO.TicketIssueLevel.OrderNumber,
TicketGroupId = Ticket_TicketDTO.TicketIssueLevel.TicketGroupId,
TicketGroup = Ticket_TicketDTO.TicketIssueLevel.TicketGroup == null ? null : new TicketGroup
{
Id = Ticket_TicketDTO.TicketIssueLevel.TicketGroup.Id,
Name = Ticket_TicketDTO.TicketIssueLevel.TicketGroup.Name,
TicketType = Ticket_TicketDTO.TicketIssueLevel.TicketGroup.TicketType == null ? null : new TicketType {
Id = Ticket_TicketDTO.TicketIssueLevel.TicketGroup.TicketType.Id,
Name = Ticket_TicketDTO.TicketIssueLevel.TicketGroup.TicketType.Name
}
},
StatusId = Ticket_TicketDTO.TicketIssueLevel.StatusId,
SLA = Ticket_TicketDTO.TicketIssueLevel.SLA,
Used = Ticket_TicketDTO.TicketIssueLevel.Used,
};
Ticket.TicketPriority = Ticket_TicketDTO.TicketPriority == null ? null : new TicketPriority
{
Id = Ticket_TicketDTO.TicketPriority.Id,
Name = Ticket_TicketDTO.TicketPriority.Name,
OrderNumber = Ticket_TicketDTO.TicketPriority.OrderNumber,
ColorCode = Ticket_TicketDTO.TicketPriority.ColorCode,
StatusId = Ticket_TicketDTO.TicketPriority.StatusId,
Used = Ticket_TicketDTO.TicketPriority.Used,
};
Ticket.TicketSource = Ticket_TicketDTO.TicketSource == null ? null : new TicketSource
{
Id = Ticket_TicketDTO.TicketSource.Id,
Name = Ticket_TicketDTO.TicketSource.Name,
OrderNumber = Ticket_TicketDTO.TicketSource.OrderNumber,
StatusId = Ticket_TicketDTO.TicketSource.StatusId,
Used = Ticket_TicketDTO.TicketSource.Used,
};
Ticket.TicketStatus = Ticket_TicketDTO.TicketStatus == null ? null : new TicketStatus
{
Id = Ticket_TicketDTO.TicketStatus.Id,
Name = Ticket_TicketDTO.TicketStatus.Name,
OrderNumber = Ticket_TicketDTO.TicketStatus.OrderNumber,
ColorCode = Ticket_TicketDTO.TicketStatus.ColorCode,
StatusId = Ticket_TicketDTO.TicketStatus.StatusId,
Used = Ticket_TicketDTO.TicketStatus.Used,
};
Ticket.User = Ticket_TicketDTO.User == null ? null : new AppUser
{
Id = Ticket_TicketDTO.User.Id,
Username = Ticket_TicketDTO.User.Username,
};
Ticket.Creator = Ticket_TicketDTO.Creator == null ? null : new AppUser
{
Id = Ticket_TicketDTO.Creator.Id,
Username = Ticket_TicketDTO.Creator.Username,
};
Ticket.SLAStatus = Ticket_TicketDTO.SLAStatus == null ? null : new SLAStatus
{
Id = Ticket_TicketDTO.SLAStatus.Id,
Code = Ticket_TicketDTO.SLAStatus.Code,
Name = Ticket_TicketDTO.SLAStatus.Name,
};
Ticket.BaseLanguage = CurrentContext.Language;
return(Ticket);
}