public BusinessHandlerResponse <TicketsIssued> UpdateTicket(TicketsIssued ticket)
{
try
{
var ticketFromDb = db.TicketsIssueds.FirstOrDefault(a => a.TicketId == ticket.TicketId);
if (ticketFromDb != null)
{
if (ticketFromDb.AgentCode != ticket.AgentCode)
{
ticketFromDb.AgentCode = ticket.AgentCode;
}
if (ticketFromDb.Category != ticket.Category)
{
ticketFromDb.Category = ticket.Category;
}
if (ticketFromDb.TicketStatusCode != ticket.TicketStatusCode)
{
ticketFromDb.TicketStatusCode = ticket.TicketStatusCode;
}
if (ticketFromDb.Zone != ticket.Zone)
{
ticketFromDb.Zone = ticket.Zone;
}
if (ticketFromDb.Notes != ticket.Notes)
{
ticketFromDb.Notes = (string.IsNullOrWhiteSpace(ticket.Notes)) ? ticket.Notes : ticket.Notes.Trim();
}
if (ticketFromDb.SoldTo != ticket.SoldTo)
{
ticketFromDb.SoldTo = (string.IsNullOrWhiteSpace(ticket.SoldTo)) ? ticket.SoldTo : ticket.SoldTo.Trim();
}
if (ticketFromDb.TicketNumber != ticket.TicketNumber)
{
ticketFromDb.TicketNumber = ticket.TicketNumber;
}
ticketFromDb.Paid = ticket.Paid;
}
else
{
throw new Exception("Unknown Ticket " + ticket.TicketNumber);
}
db.SaveChanges();
return(new BusinessHandlerResponse <TicketsIssued>()
{
IsASuccess = true
});
}
catch (Exception ex)
{
logger.logMessage(ex.Message, LogLevel.error);
return(new BusinessHandlerResponse <TicketsIssued>()
{
IsASuccess = false,
Errors = new List <string> {
"Failed due to an unknown error please check the logs"
}
});
}
}
public TicketDetails(int?ticketNumber = null, string message = null)
{
ticketManagerService = new Business.TicketManagerService();
ticketConfirmationService = new Business.TicketConfirmerService(logger);
if (ticketNumber.HasValue)
{
this.ticketNumber = ticketNumber;
currentTicket = ticketManagerService.GetTicket(this.ticketNumber.Value).ItemReturned;
}
InitializeComponent();
if (!string.IsNullOrEmpty(message))
{
MessageLabel.Text = message;
}
}
public BusinessHandlerResponse <TicketsIssued> AddOrIssue(TicketsIssued ticket)
{
try
{
if (string.IsNullOrWhiteSpace(ticket.Category))
{
var ticketCategoryCode = GetTheCategoryFromTicketNumber(ticket.TicketNumber);
if (string.IsNullOrEmpty(ticketCategoryCode.Category))
{
ticket.Category = Defaults.TicketCategory;
}
else
{
ticket.Category = ticketCategoryCode.Category;
}
ticket.Zone = ticketCategoryCode.Zone;
}
if (db.TicketsIssueds.Any(a => a.TicketNumber == ticket.TicketNumber))
{
var ticketIssued = db.TicketsIssueds.First(b => b.TicketNumber == ticket.TicketNumber);
if (ticketIssued.TicketStatusCode != Constants.TicketStatus.Initial)
{
return(new BusinessHandlerResponse <TicketsIssued>()
{
IsASuccess = false,
Errors = new List <string> {
string.Format("Ticket {0} already issued to {1} ", ticketIssued.TicketNumber, ticketIssued.Agent.AgentName)
}
});
}
else
{
ticketIssued.TicketStatusCode = Constants.TicketStatus.Issued;
}
}
else
{
if (string.IsNullOrWhiteSpace(ticket.TicketStatusCode))
{
ticket.TicketStatusCode = Constants.TicketStatus.Initial;
}
if (string.IsNullOrWhiteSpace(ticket.AgentCode))
{
ticket.AgentCode = Constants.FixedAgents.Unassigned;
}
db.TicketsIssueds.Add(ticket);
}
db.SaveChanges();
return(new BusinessHandlerResponse <TicketsIssued>()
{
IsASuccess = true
});
}
catch (Exception ex)
{
logger.logMessage(ex.Message, LogLevel.error);
return(new BusinessHandlerResponse <TicketsIssued>()
{
IsASuccess = false,
Errors = new List <string> {
"Failed due to an unknown error please check the logs"
}
});
}
}
