public BusinessHandlerResponse <TicketsIssued> UpdateTicket(TicketsIssued ticket) { try { var ticketFromDb = db.TicketsIssueds.FirstOrDefault(a => a.TicketId == ticket.TicketId); if (ticketFromDb != null) { if (ticketFromDb.AgentCode != ticket.AgentCode) { ticketFromDb.AgentCode = ticket.AgentCode; } if (ticketFromDb.Category != ticket.Category) { ticketFromDb.Category = ticket.Category; } if (ticketFromDb.TicketStatusCode != ticket.TicketStatusCode) { ticketFromDb.TicketStatusCode = ticket.TicketStatusCode; } if (ticketFromDb.Zone != ticket.Zone) { ticketFromDb.Zone = ticket.Zone; } if (ticketFromDb.Notes != ticket.Notes) { ticketFromDb.Notes = (string.IsNullOrWhiteSpace(ticket.Notes)) ? ticket.Notes : ticket.Notes.Trim(); } if (ticketFromDb.SoldTo != ticket.SoldTo) { ticketFromDb.SoldTo = (string.IsNullOrWhiteSpace(ticket.SoldTo)) ? ticket.SoldTo : ticket.SoldTo.Trim(); } if (ticketFromDb.TicketNumber != ticket.TicketNumber) { ticketFromDb.TicketNumber = ticket.TicketNumber; } ticketFromDb.Paid = ticket.Paid; } else { throw new Exception("Unknown Ticket " + ticket.TicketNumber); } db.SaveChanges(); return(new BusinessHandlerResponse <TicketsIssued>() { IsASuccess = true }); } catch (Exception ex) { logger.logMessage(ex.Message, LogLevel.error); return(new BusinessHandlerResponse <TicketsIssued>() { IsASuccess = false, Errors = new List <string> { "Failed due to an unknown error please check the logs" } }); } }
public TicketDetails(int?ticketNumber = null, string message = null) { ticketManagerService = new Business.TicketManagerService(); ticketConfirmationService = new Business.TicketConfirmerService(logger); if (ticketNumber.HasValue) { this.ticketNumber = ticketNumber; currentTicket = ticketManagerService.GetTicket(this.ticketNumber.Value).ItemReturned; } InitializeComponent(); if (!string.IsNullOrEmpty(message)) { MessageLabel.Text = message; } }
public BusinessHandlerResponse <TicketsIssued> AddOrIssue(TicketsIssued ticket) { try { if (string.IsNullOrWhiteSpace(ticket.Category)) { var ticketCategoryCode = GetTheCategoryFromTicketNumber(ticket.TicketNumber); if (string.IsNullOrEmpty(ticketCategoryCode.Category)) { ticket.Category = Defaults.TicketCategory; } else { ticket.Category = ticketCategoryCode.Category; } ticket.Zone = ticketCategoryCode.Zone; } if (db.TicketsIssueds.Any(a => a.TicketNumber == ticket.TicketNumber)) { var ticketIssued = db.TicketsIssueds.First(b => b.TicketNumber == ticket.TicketNumber); if (ticketIssued.TicketStatusCode != Constants.TicketStatus.Initial) { return(new BusinessHandlerResponse <TicketsIssued>() { IsASuccess = false, Errors = new List <string> { string.Format("Ticket {0} already issued to {1} ", ticketIssued.TicketNumber, ticketIssued.Agent.AgentName) } }); } else { ticketIssued.TicketStatusCode = Constants.TicketStatus.Issued; } } else { if (string.IsNullOrWhiteSpace(ticket.TicketStatusCode)) { ticket.TicketStatusCode = Constants.TicketStatus.Initial; } if (string.IsNullOrWhiteSpace(ticket.AgentCode)) { ticket.AgentCode = Constants.FixedAgents.Unassigned; } db.TicketsIssueds.Add(ticket); } db.SaveChanges(); return(new BusinessHandlerResponse <TicketsIssued>() { IsASuccess = true }); } catch (Exception ex) { logger.logMessage(ex.Message, LogLevel.error); return(new BusinessHandlerResponse <TicketsIssued>() { IsASuccess = false, Errors = new List <string> { "Failed due to an unknown error please check the logs" } }); } }