public ActionResult Advance(int ticketId)
{
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticketId);
var ticket = db.Tickets.Find(ticketId);
if (ticket.TicketStatus.Name == "Assigned")
{
ticket.TicketStatusId = db.TicketStatuses.FirstOrDefault(t => t.Name == "Assigned / In Progress").Id;
ticket.Updated = DateTime.Now;
db.SaveChanges();
HistoryHelper.RecordHistory(oldTicket, ticket);
return(RedirectToAction("Details", "Tickets", new { id = ticketId }));
}
if (ticket.TicketStatus.Name == "Assigned / In Progress")
{
ticket.TicketStatusId = db.TicketStatuses.FirstOrDefault(t => t.Name == "Resolved").Id;
ticket.Updated = DateTime.Now;
db.SaveChanges();
HistoryHelper.RecordHistory(oldTicket, ticket);
return(RedirectToAction("Details", "Tickets", new { id = ticketId }));
}
return(RedirectToAction("Details", "Tickets", new { id = ticketId }));
}
public async Task <ActionResult> AssignTicket(Ticket model)
{
var ticket = db.Tickets.Find(model.Id);
ticket.AssignedToUserId = model.AssignedToUserId;
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
db.SaveChanges();
NotificationHelper.CreateAssignmentNotification(oldTicket, ticket);
var historyHelper = new HistoryHelper();
historyHelper.RecordHistory(oldTicket, ticket);
var callbackUrl = Url.Action("Details", "Tickets", new { id = ticket.Id },
protocol: Request.Url.Scheme);
try
{
EmailService ems = new EmailService();
IdentityMessage msg = new IdentityMessage();
ApplicationUser user = db.Users.Find(model.AssignedToUserId);
msg.Body = "You have been assigned to a new Ticket." + Environment.NewLine +
"please click the following link to view details" +
"<a href=\"" + callbackUrl + "\">NEW TICKET</a>";
msg.Destination = user.Email;
msg.Subject = "Invite to Household";
await ems.SendMailAsync(msg);
}
catch (Exception ex)
{
await Task.FromResult(0);
}
return(RedirectToAction("Index"));
}
public ActionResult ArchiveP(int ticketId, string userId)
{
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticketId);
var ticket = db.Tickets.Find(ticketId);
ticket.TicketStatusId = db.TicketStatuses.FirstOrDefault(t => t.Name == "Archived").Id;
ticket.ArchivedById = userId;
ticket.Updated = DateTime.Now;
db.SaveChanges();
HistoryHelper.RecordHistory(oldTicket, ticket);
db.SaveChanges();
return(RedirectToAction("Details", "Tickets", new { id = ticketId }));
}
public ActionResult Edit([Bind(Include = "Id,TicketTypeId,TicketStatusId,TicketPriorityId,AssignedToUserId,Title,Description, ProjectId")] Ticket ticket)
{
var status = db.TicketStatuses.FirstOrDefault(t => t.Name == "Assigned").Id;
var status2 = db.TicketStatuses.FirstOrDefault(t => t.Name == "Unassigned").Id;
if (ModelState.IsValid)
{
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
db.Tickets.Attach(ticket);
db.Entry(ticket).Property(x => x.TicketStatusId).IsModified = true;
db.Entry(ticket).Property(x => x.TicketTypeId).IsModified = true;
db.Entry(ticket).Property(x => x.TicketPriorityId).IsModified = true;
db.Entry(ticket).Property(x => x.Title).IsModified = true;
db.Entry(ticket).Property(x => x.Description).IsModified = true;
db.Entry(ticket).Property(x => x.ProjectId).IsModified = true;
if (linkHelper.UserCanAssignTicket(ticket))
{
db.Entry(ticket).Property(x => x.AssignedToUserId).IsModified = true;
ticket.TicketStatusId = status;
if (String.IsNullOrEmpty(ticket.AssignedToUserId))
{
ticket.TicketStatusId = status2;
}
//ticket.OwnerUserId = User.Identity.GetUserId();
db.SaveChanges();
}
ticket.Updated = DateTime.Now;
db.SaveChanges();
NotificationHelper.ManageNotifications(oldTicket, ticket);
HistoryHelper.RecordHistory(oldTicket, ticket);
return(RedirectToAction("Details", "Tickets", new { id = ticket.Id }));
}
ViewBag.AssignedToUserId = new SelectList(db.Users, "Id", "FirstName", ticket.AssignedToUserId);
ViewBag.OwnerUserId = new SelectList(db.Users, "Id", "FirstName", ticket.OwnerUserId);
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name", ticket.ProjectId);
ViewBag.TicketPriorityId = new SelectList(db.TicketPriorities, "Id", "Name", ticket.TicketPriorityId);
ViewBag.TicketStatusId = new SelectList(db.TicketStatuses, "Id", "Name", ticket.TicketStatusId);
ViewBag.TicketTypeId = new SelectList(db.TicketTypes, "Id", "Name", ticket.TicketTypeId);
return(View(ticket));
}
public ActionResult Edit([Bind(Include = "Id,ProjectId,TicketTypeId,TicketStatusId,TicketPriorityId,OwnerUserId,AssignedToUserId,Title,Description,Created, Updated")] Ticket ticket)
{
if (ModelState.IsValid)
{
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
db.Tickets.Attach(ticket);
db.Entry(ticket).Property(x => x.TicketStatusId).IsModified = true;
db.Entry(ticket).Property(x => x.TicketTypeId).IsModified = true;
db.Entry(ticket).Property(x => x.TicketPriorityId).IsModified = true;
db.Entry(ticket).Property(x => x.Title).IsModified = true;
db.Entry(ticket).Property(x => x.Description).IsModified = true;
if (ticket.AssignedToUserId != null)
{
db.Entry(ticket).Property(x => x.AssignedToUserId).IsModified = true;
}
ticket.Updated = DateTime.Now;
db.SaveChanges();
NotificationHelper.CreateAssignmentNotification(oldTicket, ticket);
NotificationHelper.ManageNotifications(oldTicket, ticket);
//HistoryHelper
var historyHelper = new HistoryHelper();
historyHelper.RecordHistory(oldTicket, ticket);
return(RedirectToAction("MyIndex"));
}
//new edit ends
ViewBag.AssignedToUserId = new SelectList(db.Users, "Id", "FirstName", ticket.AssignedToUserId);
ViewBag.OwnerUserId = new SelectList(db.Users, "Id", "FirstName", ticket.OwnerUserId);
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name", ticket.ProjectId);
ViewBag.TicketPriorityId = new SelectList(db.TicketPriorities, "Id", "Name", ticket.TicketPriorityId);
ViewBag.TicketStatusId = new SelectList(db.TicketStatus, "Id", "StatusName", ticket.TicketStatusId);
ViewBag.TicketTypeId = new SelectList(db.TicketTypes, "Id", "Name", ticket.TicketTypeId);
return(View(ticket));
}
