public async Task <ActionResult> AssignTicket(Ticket model)
{
var ticket = db.Tickets.Find(model.Id);
ticket.AssignedToUserId = model.AssignedToUserId;
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
db.SaveChanges();
NotificationHelper.CreateAssignmentNotification(oldTicket, ticket);
HistoryHelper.CreateHistoryRecord(oldTicket, ticket);
var callbackUrl = Url.Action("Details", "Tickets", new { id = ticket.Id },
protocol: Request.Url.Scheme);
try
{
EmailService ems = new EmailService();
IdentityMessage msg = new IdentityMessage();
ApplicationUser user = db.Users.Find(model.AssignedToUserId);
msg.Body = "You have been assigned to a new Ticket." + Environment.NewLine +
"please click the following link to view details" +
"<a href=\"" + callbackUrl + "\">NEW TICKET</a>";
msg.Destination = user.Email;
msg.Subject = "Invite to Household";
await ems.SendAsync(msg);
}
catch (Exception)
{
await Task.FromResult(0);
}
return(RedirectToAction("Index"));
}
public ActionResult Edit([Bind(Include = "Id,ProjectId,TicketTypeId,TicketStatusId,TicketPriorityId,OwnerUserId,AssignedToUserId,Title,Description,Created,Updated")] Ticket ticket)
{
if (ModelState.IsValid)
{
//Go out to the database and get a copy of the ticket before it is changed
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
db.Entry(ticket).State = EntityState.Modified;
ticket.Updated = DateTime.Now;
db.SaveChanges();
//Call the NotificationHelper to determine if a Notification needs to be created
NotificationHelper.CreateAssignmentNotification(oldTicket, ticket);
NotificationHelper.CreateChangeNotification(oldTicket, ticket);
// NotificationHelper.ManageNotifications(oldTicket, ticket);
//HistoryHelper
HistoryHelper.CreateHistoryRecord(oldTicket, ticket);
return(RedirectToAction("Index"));
}
ViewBag.AssignedToUserId = new SelectList(db.Users, "Id", "FirstName", ticket.AssignedToUserId);
ViewBag.OwnerUserId = new SelectList(db.Users, "Id", "FirstName", ticket.OwnerUserId);
ViewBag.ProjectId = new SelectList(db.Projects, "Id", "Name", ticket.ProjectId);
ViewBag.TicketPriorityId = new SelectList(db.TicketPriorities, "Id", "Name", ticket.TicketPriorityId);
ViewBag.TicketStatusId = new SelectList(db.TicketStatuses, "Id", "Name", ticket.TicketStatusId);
ViewBag.TicketTypeId = new SelectList(db.TicketTypes, "Id", "Name", ticket.TicketTypeId);
return(View(ticket));
}
