/* call CS_SERVICEREQUEST_PUB_Service : GET_SR_INFO
* Output : op.X_GETSR_OUT_REC
* call dictAddProperty() to add the individual property name, type, and value
* for dynamic columns feature
*/
public Dictionary<string, string> LookupSRDetail(decimal incident_id, string incident_number, int _logIncidentId = 0 , int _logContactId = 0)
{
string request = "";
string response = "";
string logMessage, logNote;
if (String.IsNullOrWhiteSpace(SRLookupURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRLookupURL, SRServiceUsername, SRServicePassword, SRServiceTimeout);
SR.InputParameters3 ip = new SR.InputParameters3();
ip.P_API_VERSION = 1;
ip.P_API_VERSIONSpecified = true;
ip.P_INCIDENT_ID = incident_id;
ip.P_INCIDENT_IDSpecified = true;
ip.P_INCIDENT_NUMBER = incident_number;
List<SR_LOOKUP_CONTACT> contacts = new List<SR_LOOKUP_CONTACT>();
ip.X_CONTACT = contacts.ToArray();
List<SR_LOOKUP_TASK> tasks = new List<SR_LOOKUP_TASK>();
ip.X_TASKS = tasks.ToArray();
SR.OutputParameters3 op = null;
Stopwatch stopwatch = new Stopwatch();
try
{
request = serializer.Serialize(ip);
logMessage = "Request of getting SR details (GET_SR_INFO). ";
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
// call the web service, catch the exception right away
stopwatch.Start();
op = client.GET_SR_INFO(ip);
stopwatch.Stop();
response = serializer.Serialize(op);
}
catch (Exception ex)
{
handleEBSException(ex, "GET_SR_INFO", _logIncidentId, _logContactId);
// will throw the new exception (either timeout or error communicating ...)
// b/c caller SRdetailVirtualTable GetRows expect reportRows, so need to throw it to show the msg box
throw;
}
if (op.X_RETURN_STATUS == "S")
{
logMessage = "Response of getting SR details (GET_SR_INFO). ";
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
logMessage = "Response of getting SR details (GET_SR_INFO (Failure). " + op.X_MSG_DATA;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
Dictionary<string, string> dictDetail = new Dictionary<string, string>();
foreach (PropertyInfo propertyInfo in op.X_GETSR_OUT_REC.GetType().GetProperties())
{
Object propVal = op.X_GETSR_OUT_REC.GetType().GetProperty(propertyInfo.Name).GetValue(op.X_GETSR_OUT_REC, null);
dictAddProperty(propertyInfo, propVal, ref dictDetail);
}
return dictDetail;
}
public ServiceRequest LookupSR(decimal incident_id, string incident_number, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRLookupURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRLookupURL, SRServiceUsername, SRServicePassword, SRServiceTimeout);
ServiceRequest result = new ServiceRequest();
string request = "";
string response = "";
string logMessage, logNote;
SR.SOAHeader hdr = new SR.SOAHeader();
hdr.Responsibility = "SERVICE";
hdr.RespApplication = "CS";
hdr.Org_Id = "204";
hdr.SecurityGroup = "STANDARD";
hdr.NLSLanguage = "AMERICAN";
client.SOAHeaderValue = hdr;
SR.InputParameters3 ip_get_sr = new SR.InputParameters3();
ip_get_sr.P_API_VERSION = 1;
ip_get_sr.P_API_VERSIONSpecified = true;
ip_get_sr.P_INCIDENT_ID = incident_id;
ip_get_sr.P_INCIDENT_IDSpecified = true;
ip_get_sr.P_INCIDENT_NUMBER = incident_number;
List<SR_LOOKUP_CONTACT> contacts = new List<SR_LOOKUP_CONTACT>();
ip_get_sr.X_CONTACT = contacts.ToArray();
List<SR_LOOKUP_TASK> tasks = new List<SR_LOOKUP_TASK>();
ip_get_sr.X_TASKS = tasks.ToArray();
//ip.X_GETSR_OUT_REC = new SRL.APPSCS_SERVICEREQUEX16438971X1X2();
Stopwatch stopwatch = new Stopwatch();
try
{
request = serializer.Serialize(ip_get_sr);
stopwatch.Start();
SR.OutputParameters3 op = client.GET_SR_INFO(ip_get_sr);
stopwatch.Stop();
//response = client.ResponseSoapContext.Envelope.Envelope.InnerXml;
response = serializer.Serialize(op);
if (op.X_RETURN_STATUS == "S")
{
result.RequestID = op.X_GETSR_OUT_REC.INCIDENT_ID;
result.RequestNumber = op.X_GETSR_OUT_REC.INCIDENT_NUMBER;
result.IncidentID = op.X_GETSR_OUT_REC.EXTATTRIBUTE15;
result.IncidentRef = op.X_GETSR_OUT_REC.EXTATTRIBUTE14;
result.StatusID = op.X_GETSR_OUT_REC.INCIDENT_STATUS_ID;
result.Status = op.X_GETSR_OUT_REC.INCIDENT_STATUS;
result.SeverityID = op.X_GETSR_OUT_REC.INCIDENT_SEVERITY_ID;
result.Severity = op.X_GETSR_OUT_REC.INCIDENT_SEVERITY;
result.RequestTypeID = op.X_GETSR_OUT_REC.INCIDENT_TYPE_ID;
result.RequestType = op.X_GETSR_OUT_REC.INCIDENT_TYPE;
result.Summary = op.X_GETSR_OUT_REC.SUMMARY;
result.SrObjVerNum = op.X_GETSR_OUT_REC.OBJECT_VERSION_NUMBER;
result.SerialNumber = op.X_GETSR_OUT_REC.SERIAL_NUMBER;
result.ProductID = op.X_GETSR_OUT_REC.CUSTOMER_PRODUCT_ID;
result.Product = op.X_GETSR_OUT_REC.PRODUCT;
result.ProductDescription = op.X_GETSR_OUT_REC.PRODUCT_DESCRIPTION;
result.Owner = op.X_GETSR_OUT_REC.SR_OWNER;
result.OwnerID = op.X_GETSR_OUT_REC.SR_OWNER_ID;
logMessage = "Request of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + op.X_MSG_DATA;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + op.X_MSG_DATA;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
}
catch (Exception ex)
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleEBSException(ex, "Lookup Service Request", _logIncidentId, _logContactId);
}
return result;
}
/// <remarks/>
public void GET_SR_INFOAsync(InputParameters3 InputParameters) {
this.GET_SR_INFOAsync(InputParameters, null);
}
/// <remarks/>
public void GET_SR_INFOAsync(InputParameters3 InputParameters, object userState) {
if ((this.GET_SR_INFOOperationCompleted == null)) {
this.GET_SR_INFOOperationCompleted = new System.Threading.SendOrPostCallback(this.OnGET_SR_INFOOperationCompleted);
}
this.InvokeAsync("GET_SR_INFO", new object[] {
InputParameters}, this.GET_SR_INFOOperationCompleted, userState);
}
/// <remarks/>
public System.IAsyncResult BeginGET_SR_INFO(InputParameters3 InputParameters, System.AsyncCallback callback, object asyncState) {
return this.BeginInvoke("GET_SR_INFO", new object[] {
InputParameters}, callback, asyncState);
}
