public TwilioResponse Inbound(Tuple <Agent, bool> agentTuple)
{
var agent = agentTuple != null ? agentTuple.Item1 : null;
var anyOnline = agentTuple != null ? agentTuple.Item2 : false;
var response = new TwilioResponse();
if (settings.WorkingHours != null && settings.WorkingHours.Enabled)
{
var now = TenantUtil.DateTimeFromUtc(DateTime.UtcNow);
if (!(settings.WorkingHours.From <= now.TimeOfDay && settings.WorkingHours.To >= now.TimeOfDay))
{
return(AddVoiceMail(response));
}
}
if (anyOnline)
{
if (!string.IsNullOrEmpty(settings.GreetingAudio))
{
response.Play(EncodePlay(settings.GreetingAudio));
}
response.Enqueue(settings.Queue.Name,
new
{
method = "POST",
action = GetEcho("Enqueue", agent != null),
waitUrl = GetEcho("Wait", agent != null),
waitUrlMethod = "POST"
});
}
return(AddVoiceMail(response));
}
public void Can_Generate_Enqueue_With_Options_And_TaskAttributes_And_Priority_And_Timeout()
{
var response = new TwilioResponse();
response.Enqueue(new { action = "example.xml", method = "GET", waitUrl = "wait.xml", waitUrlMethod = "GET", workflowSid = "WFXXXXX" }, "{'task':'attributes'}", new { priority = "10", timeout = "30" });
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Can_Generate_Enqueue_With_Name_And_Options()
{
var response = new TwilioResponse();
response.Enqueue("example", new { action = "example.xml", method = "GET", waitUrl = "wait.xml", waitUrlMethod = "GET" });
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Can_Generate_Enqueue_With_Name()
{
var response = new TwilioResponse();
response.Enqueue("example");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Can_Generate_Enqueue_With_Options_And_TaskAttributes()
{
var response = new TwilioResponse();
response.Enqueue(new { action = "example.xml", method = "GET", waitUrl = "wait.xml", waitUrlMethod = "GET", workspaceSid = "WSXXXXX" }, "{'task':'attributes'}");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public ActionResult BasicEnqueue()
{
var response = new TwilioResponse();
response.Say("Welcome adventurer to the Twilio Quest chapter 1 demo line. An incantation adds you to a call queue.");
response.Enqueue("twilioquestchapter10");
return(TwiML(response));
}
public ActionResult QueueCall()
{
var response = new TwilioResponse();
response.Enqueue("Demo Queue", new {
action = Url.Action("LeaveQueue"), //url to call when the call is dequeued
waitUrl = Url.Action("WaitInQueue") //url to call while the call waits
});
return(TwiML(response));
}
public ActionResult AdvancedEnqueue()
{
var response = new TwilioResponse();
response.Say("You've been banished to a call queue. Enjoy your stay.");
response.Enqueue("twilioquestchapter11", new { waitUrl = Url.Action("AdvancedWait", "Queue", null, "http") });
response.Say("Hail the adventurer! He has escaped the despair of the dreaded call queue");
response.Say("We wish you well on your continued journey");
return(TwiML(response));
}
public ActionResult EnqueueCaller(string callsid)
{
QueueState.CreateAndSave(callsid);
var response = new TwilioResponse();
response.Say("Adding you to the queue");
response.Enqueue("CustomerServiceQueue", new
{
action = Url.ActionAbsolute("LeaveQueue"),
waitUrl = Url.ActionAbsolute("DetermineWaitExperience")
});
return(TwiML(response));
}
public TwilioResponse Inbound()
{
var response = new TwilioResponse();
if (settings.WorkingHours != null && settings.WorkingHours.Enabled)
{
if (!(settings.WorkingHours.From <= DateTime.UtcNow.TimeOfDay && settings.WorkingHours.To >= DateTime.UtcNow.TimeOfDay))
{
return(AddVoiceMail(response));
}
}
if (settings.AvailableOperators.Any())
{
if (!string.IsNullOrEmpty(settings.GreetingAudio))
{
response.Play(settings.GreetingAudio);
}
response.Enqueue(settings.Queue.Name, new { method = "GET", action = GetEcho("enqueue"), waitUrl = GetEcho("wait"), waitUrlMethod = "GET" });
}
return(AddVoiceMail(response));
}
