//
// GET: /Phone/
public ActionResult IncomingCall(string CallSid, string FromCity, string FromState, string FromZip, string FromCountry)
{
LocationalCall call = (LocationalCall)GetCall(CallSid);
StateManager.AddNewCall(call);
StateManager.AddToLog(CallSid, "Incoming call...");
call.City = FromCity;
call.Country = FromCountry;
call.ZipCode = FromZip;
call.State = FromState;
TwilioResponse response = new TwilioResponse();
response.BeginGather(new
{
action = Url.Action("ServiceRequest"),
timeout = 120,
method = "POST",
numDigits = 1
});
response.Say("Welcome to the Bank of Griff.");
response.Pause();
response.Say("Press 1 to manage your account.");
response.Say("Press 2 to take out a loan.");
response.Say("Press 3 to talk to a representative.");
response.Pause();
response.EndGather();
return(SendTwilioResult(response));
}
public async Task <TwilioResponse> SetTimeOut(TwilioRequest request)
{
int minutes;
var response = new TwilioResponse();
// add prompt for miles
response.BeginGather(new { timeout = 10, action = GetAction("SetMiles") });
if (int.TryParse(request.Digits, out minutes))
{
using (var db = dbFactory())
{
var signin = await GetMembersLatestSignin(db, this.session.MemberId);
signin.TimeOut = signin.TimeOut.Value.AddMinutes(minutes);
await db.SaveChangesAsync();
this.config.GetPushHub <CallsHub>().updatedRoster(RosterController.GetRosterEntry(signin.Id, db), true);
var sayDate = TimeUtils.GetMiltaryTimeVoiceText(signin.TimeOut.Value);
response.SayVoice(Speeches.SignedOutTemplate, this.session.MemberName, sayDate);
}
}
response.SayVoice(Speeches.MilesPrompt);
response.EndGather();
return(LogResponse(response));
}
// helper function to set up a <Gather>
private static void RenderMainMenu(TwilioResponse response)
{
response.BeginGather(new { numDigits = 1 });
response.Say("For sales, press 1. For support, press 2.");
response.EndGather();
// If the user doesn't enter input, loop
response.Redirect("/voice");
}
private async Task EndMenu(TwilioResponse response, bool isContinuation = false)
{
await StartMultiEventMenu(response, GetSignInOutPrompt(), isContinuation);
response.SayVoice(this.session.HasRecording ? Speeches.PromptRecordReplacementMessageTemplate : Speeches.PromptRecordMessageTemplate, 3);
response.SayVoice(Speeches.PromptChangeResponder, 8);
response.SayVoice(Speeches.PromptAdminMenu, 9);
response.EndGather();
}
public void Advanced()
{
var response = new TwilioResponse();
response.BeginGather(new { action = "/process_gather.php", method = "GET" });
response.Say("Enter something, or not");
response.EndGather();
response.Redirect("/process_gather.php?Digits=TIMEOUT", "GET");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Example_2()
{
var response = new TwilioResponse();
response.BeginGather(new { action = "/process_gather.php", method = "GET" });
response.Say("Please enter your account number, followed by the pound sign");
response.EndGather();
response.Say("We didn't receive any input. Goodbye!");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public void Advanced()
{
var response = new TwilioResponse();
response.BeginGather(new { action = "/process_gather.php", method = "GET" });
response.Say("Enter something, or not");
response.EndGather();
response.Redirect("/process_gather.php?Digits=TIMEOUT", "GET");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
public async Task <TwilioResponse> DoMenu(TwilioRequest request)
{
var response = new TwilioResponse();
if (request.Digits == "1")
{
var now = TimeUtils.GetLocalDateTime(this.config);
var newEvent = new SarEvent {
Name = "New Event at " + TimeUtils.GetMiltaryTimeVoiceText(now), Opened = now
};
await this.eventService.Create(newEvent);
LoadActiveEvents();
this.session.EventId = newEvent.Id;
BeginMenu(response);
response.SayVoice("Created " + newEvent.Name);
await EndMenu(response);
}
else if (request.Digits == "2")
{
using (var db = dbFactory())
{
BuildSetEventMenu(response, string.Empty, Url.Content("~/api/VoiceAdmin/Menu"));
}
}
else if (request.Digits == "3")
{
response.SayVoice("Record a short description of this event at the tone");
response.Record(new { maxLength = 120, action = GetAction("SetDescription", controller: "VoiceAdmin") });
BeginMenu(response);
await EndMenu(response);
}
else if (request.Digits == "9")
{
Dictionary <string, string> args = new Dictionary <string, string>();
args.Add("targetId", this.session.EventId.ToString());
response.BeginGather(new { numDigits = 1, action = GetAction("ConfirmClose", args, controller: "VoiceAdmin"), timeout = 10 });
response.SayVoice("Press 9 to confirm close of {0}. Press any other key to return to menu.", GetEventName());
response.EndGather();
}
else if (request.Digits == "0")
{
response.Redirect(GetAction("Menu"));
}
else
{
response.SayVoice("I didn't understand.");
BeginMenu(response);
await EndMenu(response);
}
return(response);
}
public void Example_2()
{
var response = new TwilioResponse();
response.BeginGather(new { action = "/process_gather.php", method = "GET" });
response.Say("Please enter your account number, followed by the pound sign");
response.EndGather();
response.Say("We didn't receive any input. Goodbye!");
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
// /Voice
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
response.Say("Hello. It's me.", new {voice = "alice", language = "en-GB"});
response.Play("http://howtodocs.s3.amazonaws.com/ahoyhoy.mp3");
response.BeginGather(new {numDigits = "1", action = "/Voice/HandleGather"});
response.Say("To speak to a real person, press 1.\n" +
"Press 2 to record a message for a Twilio educator.\n" +
"Press any other key to start over.");
response.EndGather();
return TwiML(response);
}
/// <summary>
///
/// </summary>
/// <param name="response"></param>
private async Task EndMenu(TwilioResponse response)
{
await StartMultiEventMenu(response, "create a new event");
if (this.session.EventId != null)
{
response.SayVoice("Press 3 to record a new greeting");
response.SayVoice("Press 9 to close this mission");
}
response.SayVoice("Press 0 to return to main menu");
response.EndGather();
}
public TwilioResponse Greet(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
response.Say("Welcome to Saint Georges Hospital Directory.");
response.BeginGather(new { finishOnKey = "#", action = "/Router/InitialOptions" });
response.Say("Please enter your four digit I D then press the hash button");
response.EndGather();
return(response);
}
public ActionResult PlaceInConference(bool mute)
{
Debug.WriteLine("Putting caller into conference: {0}", mute);
var response = new TwilioResponse();
response.DialConference("Chapter18Conference", new { muted = mute, beep = false, startConferenceOnEnter = true, endConferenceOnExit = false }, new { hangupOnStar = true });
response.BeginGather(new { action = Url.ActionAbsolute("ProcessCommand"), numDigits = "1" });
response.EndGather();
response.Say("Bye");
return(TwiML(response));
}
public void _1_4a()
{
var name = "Monkey";
var response = new TwilioResponse();
response.Say("Hello " + name);
response.Play("http://demo.twilio.com/hellomonkey/monkey.mp3");
response.BeginGather(new { numDigits = 1, action = "hello-monkey-handle-key.php", method = "POST" });
response.Say("To speak to a real monkey, press 1. Press 2 to record your own monkey howl. Press any other key to start over.");
response.EndGather();
Assert.IsTrue(IsValidTwiML(response.ToXDocument()));
}
private async Task AddLoginPrompt(TwilioResponse response, string next)
{
Dictionary <string, string> args = new Dictionary <string, string>();
args.Add(NextKey, next ?? Url.Content("~/api/Voice/Menu"));
response.BeginGather(new { timeout = 10, action = GetAction("DoLogin", args) });
response.SayVoice(Speeches.DEMPrompt);
response.SayVoice(Speeches.GoBack);
response.EndGather();
BeginMenu(response);
await EndMenu(response);
}
public void _1_4a()
{
var name = "Monkey";
var response = new TwilioResponse();
response.Say("Hello " + name);
response.Play("http://demo.twilio.com/hellomonkey/monkey.mp3");
response.BeginGather(new { numDigits = 1, action = "hello-monkey-handle-key.php", method = "POST" });
response.Say("To speak to a real monkey, press 1. Press 2 to record your own monkey howl. Press any other key to start over.");
response.EndGather();
Assert.True(IsValidTwiML(response.ToXDocument()));
}
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
// Use the <Gather> verb to collect user input
response.BeginGather(new { numDigits = 1 });
response.Say("For sales, press 1. For support, press 2.");
response.EndGather();
// If the user doesn't enter input, loop
response.Redirect("/voice");
return(TwiML(response));
}
public void EnterNumber(
string message,
Dictionary <string, string> urlParameters,
int amountOfDigis = 1,
int wait_time = 10
)
{
response.BeginGather(new
{
action = GetCallbackUrl(TwillioConfig.VoiceCallbackUrl, urlParameters),
numDigits = amountOfDigis
});
response.Say(message);
response.EndGather();
}
public TwilioResponse PreConnect(VoiceRequest request, string callingPartyId)
{
var response = new TwilioResponse();
var callingParty = directory.GetContact(callingPartyId);
response.BeginGather(new { numDigits = 1, action = "/Router/RespondToPreConnect" });
response.Say(string.Format("You have an incoming call from {0}", callingParty.Name));
response.Say("Press 1 to be connected");
response.Say("Press 2 to hangup");
response.EndGather();
response.Hangup();
return(response);
}
public ActionResult ServiceRequest(string CallSid, string Digits)
{
var call = GetCall(CallSid);
TwilioResponse response = new TwilioResponse();
switch (Digits)
{
case "0":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Return to Menu"));
response.Say("Returning to the main menu.");
response.Redirect(Url.Action("IncomingCall"));
}
break;
case "1":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Manage Account"));
response.BeginGather(
new { action = Url.Action("ManageAccount"), timeout = 120, method = "POST", numDigits = 8 });
response.Say("Please enter your 8 digit account number");
response.EndGather();
}
break;
case "2":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Take a Loan"));
response.Say(
"All of our loan officers are currently giving money away to people less deserving than you.");
}
break;
case "3":
{
StateManager.AddToLog(CallSid, string.Format("User selected option {0} from service selection.", "Talk to a Representative"));
}
break;
default:
{
response.Say("Oy vey.");
response.Redirect(Url.Action("IncomingCall"));
} break;
}
return(SendTwilioResult(response));
}
public ActionResult AdvancedWait(string QueuePosition, string QueueTime, string AvgWaitTime, string CurrentQueueSize)
{
var response = new TwilioResponse();
response.Say(string.Format("Bwahahaha! Your time in the queue has been {0} seconds. Enjoy your wait with {1} of your friends!", QueueTime, CurrentQueueSize));
response.BeginGather(new { action = Url.Action("AdvancedWaitGather", "Queue", null, "http") });
//TODO: for some reason I have to hit # to get the Gather to work. Not sure why?
response.Say("Enter the magic number now to be released from the queue", new { numDigits = "3", timeout = "7" });
response.EndGather();
response.Say("Not even brave enough to proffer a guess? Figures. You can try again in a bit.");
response.Pause(10); //TODO: replace this with a play
return(TwiML(response));
}
public async Task <TwilioResponse> Menu()
{
var response = new TwilioResponse();
if (this.session.IsAdmin == false)
{
response.BeginGather(new { numDigits = 10, action = GetAction("Login", controller: "VoiceAdmin"), timeout = 10 });
response.SayVoice("Enter admin password followed by pound");
response.EndGather();
}
else
{
BeginMenu(response);
await EndMenu(response);
}
return(response);
}
public HttpResponseMessage Menu(VoiceRequest request)
{
var response = new TwilioResponse();
response.BeginGather(new { action = "menu_selection" });
// "For general information about this property, press 1. " +
// "If you are an agent or a broker, and you would like to schedule a viewing, press 2. "+
// "If you are not an agent and would like to schedule a viewing, press 3. " +
// "To request more information about the home or to make an offer, press 4."
// "For a quicker response, text your question to this number directly."
response.Play("/audio/menu.mp3");
response.EndGather();
response.Pause();
response.Redirect("menu");
return(TWiML(response));
}
public TwilioResponse InitialOptions(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
var id = request.Digits;
if (!directory.ExtensionExists(id))
{
response.Say("We couldn't find your I D.");
response.Hangup();
}
response.BeginGather(new { finishOnKey = "#", action = string.Format("/Router/PingInital?callingPartyId={0}", id) });
response.Say("To contact an individual, enter their 4 digit I D and then press the hash button");
response.Say("To contact a team, enter star followed by the 4 digit I D and then press the hash button");
response.EndGather();
return(response);
}
protected void BuildSetEventMenu(TwilioResponse response, string prompt, string thenUrl)
{
Dictionary <string, string> args = new Dictionary <string, string>();
args.Add("evtIds", string.Join(".", this.CurrentEvents.Select(f => f.Id.ToString())));
args.Add("next", thenUrl);
response.BeginGather(new { timeout = 10, action = GetAction("SetEvent", args) });
if (!string.IsNullOrWhiteSpace(prompt))
{
response.SayVoice(prompt);
}
response.SayVoice(string.Format("There are {0} events in progress. ", this.CurrentEvents.Count));
for (int i = 0; i < this.CurrentEvents.Count; i++)
{
response.SayVoice(string.Format("Press {0} then pound for {1}. ", i + 1, this.CurrentEvents[i].Name));
}
response.EndGather();
}
public ActionResult PlayInvitation(string CallSid)
{
var response = new TwilioResponse();
response.BeginGather(
new {
action = Url.ActionAbsolute("PlayInvitation"),
method = "POST",
numDigits = "1",
timeout = "3"
});
response.Say("Lets play a game while you wait.");
response.Say("If you would rather just listen to music, press 1");
response.EndGather();
response.Redirect(Url.ActionAbsolute("Introduction"), "GET");
return(TwiML(response));
}
public ActionResult ReadQuestion(string CallSid)
{
var gameState = QuizShowState.Load(CallSid);
var currentQuestion = gameState.Questions[gameState.CurrentQuestionIndex];
var response = new TwilioResponse();
response.Say(". OK. Here is question number " + (gameState.CurrentQuestionIndex + 1).ToString() + ". .");
response.BeginGather(
new
{
action = Url.ActionAbsolute("CaptureAnswer"),
method = "POST",
numDigits = "1",
timeout = "5"
});
response.Say(string.Format("{0}? . . ", currentQuestion.Text));
response.Say("Is the answer. . ");
var orderedAnswers = currentQuestion.PossibleAnswers.OrderBy(a => a.Order).ToList();
for (int i = 0; i < orderedAnswers.Count(); i++)
{
if (i == (orderedAnswers.Count() - 1))
{
response.Say(string.Format("Or. {0}. {1}. . ", (i + 1).ToString(), orderedAnswers[i].Text));
}
else
{
response.Say(string.Format(". {0}. {1}. . ", (i + 1).ToString(), orderedAnswers[i].Text));
}
}
response.EndGather();
response.Redirect(Url.ActionAbsolute("NoAnswerProvided"), "GET");
gameState.Save();
return(TwiML(response));
}
public async Task <TwilioResponse> DoSignInOut(TwilioRequest request)
{
var response = new TwilioResponse();
using (var db = dbFactory())
{
var signin = await db.SignIns.Where(f => f.MemberId == this.session.MemberId).OrderByDescending(f => f.TimeIn).FirstOrDefaultAsync();
var call = await db.Calls.SingleAsync(f => f.CallId == request.CallSid);
DateTimeOffset time = TimeUtils.GetLocalDateTime(this.config);
var sayDate = TimeUtils.GetMiltaryTimeVoiceText(time);
if (signin == null || signin.TimeOut.HasValue)
{
if (this.session.IsSignedIn)
{
throw new InvalidOperationException("Tried to sign out when not signed in");
}
signin = new MemberSignIn
{
MemberId = this.session.MemberId,
isMember = true,
Name = this.session.MemberName,
TimeIn = time,
EventId = (this.CurrentEvents.Count == 1) ? this.CurrentEvents[0].Id : this.session.EventId,
};
db.SignIns.Add(signin);
call.Actions.Add(new CallAction {
Call = call, CallId = call.Id, Time = signin.TimeIn, Action = "Signed in " + signin.Name
});
await db.SaveChangesAsync();
this.session.IsSignedIn = true;
if (this.CurrentEvents.Count == 0)
{
await RosterController.AssignInternal(signin, null, db, this.config);
BeginMenu(response);
response.SayVoice(Speeches.SignedInUnassignedTemplate, this.session.MemberName, sayDate);
await EndMenu(response);
}
else if (this.CurrentEvents.Count == 1)
{
await RosterController.AssignInternal(signin, this.CurrentEvents[0].Id, db, this.config);
BeginMenu(response);
response.SayVoice(Speeches.SignedInTemplate, this.CurrentEvents[0].Name, this.session.MemberName, sayDate);
await EndMenu(response);
}
else
{
await RosterController.AssignInternal(signin, null, db, this.config);
BuildSetEventMenu(response, string.Format(Speeches.SignedInUnassignedTemplate, this.session.MemberName, sayDate), Url.Content("~/api/voice/SetSigninEvent"));
}
}
else
{
signin.TimeOut = time;
call.Actions.Add(new CallAction {
Call = call, CallId = call.Id, Time = time, Action = "Signed out " + this.session.MemberName
});
this.session.IsSignedIn = false;
await db.SaveChangesAsync();
this.config.GetPushHub <CallsHub>().updatedRoster(RosterController.GetRosterEntry(signin.Id, db), true);
// add prompt for timeout beyond right now
response.BeginGather(new { timeout = 10, action = GetAction("SetTimeOut") });
response.SayVoice(Speeches.SignedOutTemplate, this.session.MemberName, sayDate);
response.SayVoice(Speeches.TimeoutPrompt);
response.EndGather();
}
}
return(LogResponse(response));
}
public HttpResponseMessage Menu_Selection(VoiceRequest request)
{
var response = new TwilioResponse();
if (request.Digits == "4")
{
response.Redirect("/ivr/record/" + CallType.Unknown);
return(TWiML(response));
}
var record = true;
var type = CallType.Unknown;
response.BeginGather(new { action = "record/" + type });
// "To skip these recordings and leave a message, press 1 at any time. "
response.Play("/audio/skip.mp3");
switch (request.Digits)
{
case ("1"):
{
// "The house sits on the corner of West Ellsworth and Bannock located in the heart of the historic Baker neighborhood. " +
// "There is over 1700 finished square feet in this classic contemporary town-home, built in the 1890s. " +
// "The house has been updated with modern finishes, like the walnut cabinets, granite counter-tops and stainless steel appliances. " +
// "There are two bedrooms upstairs and a non-conforming master bedroom in the basement that could also serve as a theater room, den or man-cave. " +
// "The kitchen has granite counter-tops and new stainless steel appliances. " +
// "This location is perfect for urban commuters. It's only a few blocks from the light-rail station, and the zero bus (which runs downtown every 15 minutes). " +
// "Located two blocks off Broadway, the house is a stone's throw from many great restaurants, boutiques, coffee shops and an ice-cream parlor. " +
// "Not to mention the thriving nightlife. " +
// "There is beautiful hardwood floors, brand-new high-quality carpet, sky lights and two great travertine tiled bathrooms, " +
// "one with a full tub the other with a two-person shower. " +
// "The asking price is 375 thousand. "
response.Play("/audio/description.mp3");
record = false;
break;
}
case ("2"):
{
// "This house is for sale by owner. The owner will work with buyers agents. " +
// "To gain access to the home, please leave a message with your full name, company name, mobile number, buyers name and the date and time you would like to view the home. " +
// "When approved, you will receive a text with the lock-box access code. "
response.Play("/audio/agents.mp3");
type = CallType.Agent;
break;
}
case ("3"):
{
// "To schedule a viewing please leave a message with your full name, drivers license number, cell-phone number and the date and time you would like to view the home. " +
// "When approved, you will receive a text with the lock-box access code. "+
// "To speak directly to the owner, press 2. "
response.Play("/audio/non-agent.mp3");
type = CallType.NonAgent;
break;
}
case ("4"):
{
type = CallType.Request;
break;
}
}
response.EndGather();
response.Redirect(record ? "/ivr/record/" + type : "menu");
return(TWiML(response));
}
