public ActionResult AddHdRequest(HelpdeskRequestModel request)
{
MessageViewModels response = new MessageViewModels();
try
{
User u = _userServices.FindById(request.HdReqUserId);
HelpdeskRequestCategory hdServiceCat = _helpdeskServiceCat.FindById(request.HdServiceCatId);
if (u != null && hdServiceCat != null)
{
HelpdeskRequest hdRequest = new HelpdeskRequest();
hdRequest.HelpdeskRequestCatId = request.HdServiceCatId;
hdRequest.HouseId = u.HouseId;//AnTT them vao cho nay 27-5-2016
hdRequest.CreateDate = DateTime.Now;
hdRequest.Description = request.HdReqUserDesc;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.Status = (int)StatusEnum.Open;
hdRequest.Title = request.HdReqTitle;
int id = _hdReqServices.Add(hdRequest);
HelpdeskRequestLog log = new HelpdeskRequestLog();
log.ChangeFromUserId = u.Id;
log.AssignToUserId = u.Id;
log.HelpdeskRequestId = id;
log.StatusFrom = (int)StatusEnum.Open;
log.StatusTo = (int)StatusEnum.Open;
log.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(log);
}
else
{
response.StatusCode = -1;
}
}
catch (Exception e)
{
Console.WriteLine(e.StackTrace);
response.StatusCode = -1;
return(Json(response));;
}
return(Json(response));
}
public ActionResult Detail()
{
int currRequestId = int.Parse(Request["hiddenId"]);
int status = int.Parse(Request["hiddenStatus"]);
int currHelpdeskSupporterId = int.Parse(Request["hiddenHelpdeskSupporterId"]);
HelpdeskRequest currHelpdeskRequest = _helpdeskSupporterService.GetHelpdeskRequest(currRequestId);
bool result = _helpdeskSupporterService.UpdateStatus(currRequestId, status);
if (result)
{
//if update sucessfully, log this request.
HelpdeskRequestLog helpdeskRequestLog = new HelpdeskRequestLog();
helpdeskRequestLog.HelpdeskRequestId = currRequestId;
helpdeskRequestLog.ChangeFromUserId = currHelpdeskSupporterId;
helpdeskRequestLog.CreateDate = DateTime.Now;
helpdeskRequestLog.StatusFrom = int.Parse(Request["hiddenStatusFrom"]);
helpdeskRequestLog.StatusTo = status;
_helpdeskRequestLogService.Add(helpdeskRequestLog);
if (status == 3)
{
//Add notification - AnTT - 09/07/2016 - START
NotificationService notificationService = new NotificationService();
if (currHelpdeskRequest.House != null)
{
List <User> memberInHouse = currHelpdeskRequest.House.Users.ToList();
foreach (User user in memberInHouse)
{
notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_FINISH_REQUEST, currHelpdeskSupporterId, helpdeskRequestLog.Id);
}
}
//Add notification - AnTT - 09/07/2016 - END
}
ViewBag.messageSuccess = "Đã xử lý thành công!";
return(Redirect("~/HelpdeskSupporter/Detail?currHelpdeskSupporterId=" + currHelpdeskSupporterId + "&requestId=" + currRequestId));
}
return(Redirect("~/View/Shared/Error"));
}
public ActionResult SetDuedate(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
if (fromUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close && fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
hdRequestLog.StatusFrom = (int)StatusEnum.ChangeDueDate;
hdRequestLog.StatusTo = (int)StatusEnum.ChangeDueDate;
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = fromUser.Id;
hdRequestLog.DeadLine = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture);
hdRequestLog.CreateDate = DateTime.Now;
hdRequest.DueDate = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture);
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
_helpdeskRequestLogServices.Add(hdRequestLog);
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
}
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
public ActionResult AssignTask(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
User toUser = _userServices.FindById(hdReqChngStatus.ToUserId);
if (fromUser != null && toUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
if (hdRequest.Status == (int)StatusEnum.Open)
{
hdRequest.Status = (int)StatusEnum.Processing;
hdRequestLog.StatusFrom = (int)StatusEnum.Open;
hdRequestLog.StatusTo = (int)StatusEnum.Processing;
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = toUser.Id;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
}
hdRequestLog.StatusFrom = (int)StatusEnum.AssignTask;
hdRequestLog.StatusTo = (int)StatusEnum.AssignTask;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.SupporterId = toUser.Id;
_hdReqServices.Update(hdRequest);
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
hdRequestLog.AssignToUserId = toUser.Id;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
//Add notification - AnTT - 09/07/2016 - START
NotificationService notificationService = new NotificationService();
if (hdRequest.House != null)
{
List <User> memberInHouse = hdRequest.House.Users.ToList();
foreach (User user in memberInHouse)
{
notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_ASSIGN_REQUEST, fromUser.Id, hdRequestLog.Id);
}
}
//Add notification - AnTT - 09/07/2016 - END
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
}
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
public ActionResult UpdateStatusHdRequest(HdRequestChangeStatusModel hdReqChngStatus)
{
try
{
User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId);
User toUser = _userServices.FindById(hdReqChngStatus.ToUserId);
if (fromUser != null)
{
HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId);
if (null != hdRequest)
{
bool statusIsChange = true;
if (hdRequest.Status == (int)StatusEnum.Open &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Processing
)
{
hdRequest.Status = (int)StatusEnum.Processing;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else if (hdRequest.Status == (int)StatusEnum.Processing &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Done)
{
hdRequest.Status = (int)StatusEnum.Done;
hdRequest.ModifyDate = DateTime.Now;
hdRequest.DoneDate = DateTime.Now;
// hdRequest.Price = hdReqChngStatus.Price;
// hdRequest.DueDate = DateTime.Parse(hdReqChngStatus.DueDate);
/*Add them giá vào đây*/
_hdReqServices.Update(hdRequest);
}
else if (hdRequest.Status == (int)StatusEnum.Done &&
hdReqChngStatus.FromStatus == hdRequest.Status &&
hdReqChngStatus.ToStatus == (int)StatusEnum.Close)
{
hdRequest.Status = (int)StatusEnum.Close;
hdRequest.CloseDate = DateTime.Now;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else if (hdReqChngStatus.ToStatus == (int)StatusEnum.Cancel)
{
bool isOk = false;
if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER &&
(hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing))
{
isOk = true;
}
else if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_RESIDENT || fromUser.RoleId == SLIM_CONFIG.USER_ROLE_HOUSEHOLDER &&
(hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing))
{
isOk = true;
}
if (isOk)
{
hdRequest.Status = (int)StatusEnum.Cancel;
hdRequest.ModifyDate = DateTime.Now;
_hdReqServices.Update(hdRequest);
}
else
{
statusIsChange = false;
}
}
if (statusIsChange)
{
HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog();
hdRequestLog.ChangeFromUserId = fromUser.Id;
hdRequestLog.HelpdeskRequestId = hdRequest.Id;
// hdRequestLog.ChangeToUserId = toUser.Id;
hdRequestLog.StatusFrom = hdReqChngStatus.FromStatus;
hdRequestLog.StatusTo = hdReqChngStatus.ToStatus;
hdRequestLog.CreateDate = DateTime.Now;
_helpdeskRequestLogServices.Add(hdRequestLog);
// hdReqId, String userId
}
return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id }));
}
else
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = fromUser }));
}// return message not found.
}
/*Else return to main page*/
}
catch (Exception)
{
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}/*Return to main page*/
return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId }));
}
public void Update(HelpdeskRequestLog log)
{
logRepository.Update(log);
}
public void Add(HelpdeskRequestLog log)
{
logRepository.Add(log);
}
