public ActionResult AddHdRequest(HelpdeskRequestModel request) { MessageViewModels response = new MessageViewModels(); try { User u = _userServices.FindById(request.HdReqUserId); HelpdeskRequestCategory hdServiceCat = _helpdeskServiceCat.FindById(request.HdServiceCatId); if (u != null && hdServiceCat != null) { HelpdeskRequest hdRequest = new HelpdeskRequest(); hdRequest.HelpdeskRequestCatId = request.HdServiceCatId; hdRequest.HouseId = u.HouseId;//AnTT them vao cho nay 27-5-2016 hdRequest.CreateDate = DateTime.Now; hdRequest.Description = request.HdReqUserDesc; hdRequest.ModifyDate = DateTime.Now; hdRequest.Status = (int)StatusEnum.Open; hdRequest.Title = request.HdReqTitle; int id = _hdReqServices.Add(hdRequest); HelpdeskRequestLog log = new HelpdeskRequestLog(); log.ChangeFromUserId = u.Id; log.AssignToUserId = u.Id; log.HelpdeskRequestId = id; log.StatusFrom = (int)StatusEnum.Open; log.StatusTo = (int)StatusEnum.Open; log.CreateDate = DateTime.Now; _helpdeskRequestLogServices.Add(log); } else { response.StatusCode = -1; } } catch (Exception e) { Console.WriteLine(e.StackTrace); response.StatusCode = -1; return(Json(response));; } return(Json(response)); }
public ActionResult Detail() { int currRequestId = int.Parse(Request["hiddenId"]); int status = int.Parse(Request["hiddenStatus"]); int currHelpdeskSupporterId = int.Parse(Request["hiddenHelpdeskSupporterId"]); HelpdeskRequest currHelpdeskRequest = _helpdeskSupporterService.GetHelpdeskRequest(currRequestId); bool result = _helpdeskSupporterService.UpdateStatus(currRequestId, status); if (result) { //if update sucessfully, log this request. HelpdeskRequestLog helpdeskRequestLog = new HelpdeskRequestLog(); helpdeskRequestLog.HelpdeskRequestId = currRequestId; helpdeskRequestLog.ChangeFromUserId = currHelpdeskSupporterId; helpdeskRequestLog.CreateDate = DateTime.Now; helpdeskRequestLog.StatusFrom = int.Parse(Request["hiddenStatusFrom"]); helpdeskRequestLog.StatusTo = status; _helpdeskRequestLogService.Add(helpdeskRequestLog); if (status == 3) { //Add notification - AnTT - 09/07/2016 - START NotificationService notificationService = new NotificationService(); if (currHelpdeskRequest.House != null) { List <User> memberInHouse = currHelpdeskRequest.House.Users.ToList(); foreach (User user in memberInHouse) { notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_FINISH_REQUEST, currHelpdeskSupporterId, helpdeskRequestLog.Id); } } //Add notification - AnTT - 09/07/2016 - END } ViewBag.messageSuccess = "Đã xử lý thành công!"; return(Redirect("~/HelpdeskSupporter/Detail?currHelpdeskSupporterId=" + currHelpdeskSupporterId + "&requestId=" + currRequestId)); } return(Redirect("~/View/Shared/Error")); }
public ActionResult SetDuedate(HdRequestChangeStatusModel hdReqChngStatus) { try { User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId); if (fromUser != null) { HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId); if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close && fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER) { HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog(); hdRequestLog.StatusFrom = (int)StatusEnum.ChangeDueDate; hdRequestLog.StatusTo = (int)StatusEnum.ChangeDueDate; hdRequestLog.ChangeFromUserId = fromUser.Id; hdRequestLog.HelpdeskRequestId = hdRequest.Id; hdRequestLog.AssignToUserId = fromUser.Id; hdRequestLog.DeadLine = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture); hdRequestLog.CreateDate = DateTime.Now; hdRequest.DueDate = DateTime.ParseExact(hdReqChngStatus.DueDate, AmsConstants.DateTimeFormat, CultureInfo.CurrentCulture); hdRequest.ModifyDate = DateTime.Now; _hdReqServices.Update(hdRequest); _helpdeskRequestLogServices.Add(hdRequestLog); return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id })); } } } catch (Exception) { return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }/*Return to main page*/ return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }
public ActionResult AssignTask(HdRequestChangeStatusModel hdReqChngStatus) { try { User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId); User toUser = _userServices.FindById(hdReqChngStatus.ToUserId); if (fromUser != null && toUser != null) { HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId); if (hdRequest.Status != (int)StatusEnum.Done && hdRequest.Status != (int)StatusEnum.Close) { HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog(); if (hdRequest.Status == (int)StatusEnum.Open) { hdRequest.Status = (int)StatusEnum.Processing; hdRequestLog.StatusFrom = (int)StatusEnum.Open; hdRequestLog.StatusTo = (int)StatusEnum.Processing; hdRequestLog.ChangeFromUserId = fromUser.Id; hdRequestLog.HelpdeskRequestId = hdRequest.Id; hdRequestLog.AssignToUserId = toUser.Id; hdRequestLog.CreateDate = DateTime.Now; _helpdeskRequestLogServices.Add(hdRequestLog); } hdRequestLog.StatusFrom = (int)StatusEnum.AssignTask; hdRequestLog.StatusTo = (int)StatusEnum.AssignTask; hdRequest.ModifyDate = DateTime.Now; hdRequest.SupporterId = toUser.Id; _hdReqServices.Update(hdRequest); hdRequestLog.ChangeFromUserId = fromUser.Id; hdRequestLog.HelpdeskRequestId = hdRequest.Id; hdRequestLog.AssignToUserId = toUser.Id; hdRequestLog.CreateDate = DateTime.Now; _helpdeskRequestLogServices.Add(hdRequestLog); //Add notification - AnTT - 09/07/2016 - START NotificationService notificationService = new NotificationService(); if (hdRequest.House != null) { List <User> memberInHouse = hdRequest.House.Users.ToList(); foreach (User user in memberInHouse) { notificationService.addNotification(SLIM_CONFIG.NOTIC_TARGET_OBJECT_HELPDESK_REQUEST, user.Id, SLIM_CONFIG.NOTIC_VERB_ASSIGN_REQUEST, fromUser.Id, hdRequestLog.Id); } } //Add notification - AnTT - 09/07/2016 - END return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id })); } } } catch (Exception) { return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }/*Return to main page*/ return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }
public ActionResult UpdateStatusHdRequest(HdRequestChangeStatusModel hdReqChngStatus) { try { User fromUser = _userServices.FindById(hdReqChngStatus.FromUserId); User toUser = _userServices.FindById(hdReqChngStatus.ToUserId); if (fromUser != null) { HelpdeskRequest hdRequest = _hdReqServices.FindById(hdReqChngStatus.HdReqId); if (null != hdRequest) { bool statusIsChange = true; if (hdRequest.Status == (int)StatusEnum.Open && hdReqChngStatus.FromStatus == hdRequest.Status && hdReqChngStatus.ToStatus == (int)StatusEnum.Processing ) { hdRequest.Status = (int)StatusEnum.Processing; hdRequest.ModifyDate = DateTime.Now; _hdReqServices.Update(hdRequest); } else if (hdRequest.Status == (int)StatusEnum.Processing && hdReqChngStatus.FromStatus == hdRequest.Status && hdReqChngStatus.ToStatus == (int)StatusEnum.Done) { hdRequest.Status = (int)StatusEnum.Done; hdRequest.ModifyDate = DateTime.Now; hdRequest.DoneDate = DateTime.Now; // hdRequest.Price = hdReqChngStatus.Price; // hdRequest.DueDate = DateTime.Parse(hdReqChngStatus.DueDate); /*Add them giá vào đây*/ _hdReqServices.Update(hdRequest); } else if (hdRequest.Status == (int)StatusEnum.Done && hdReqChngStatus.FromStatus == hdRequest.Status && hdReqChngStatus.ToStatus == (int)StatusEnum.Close) { hdRequest.Status = (int)StatusEnum.Close; hdRequest.CloseDate = DateTime.Now; hdRequest.ModifyDate = DateTime.Now; _hdReqServices.Update(hdRequest); } else if (hdReqChngStatus.ToStatus == (int)StatusEnum.Cancel) { bool isOk = false; if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_MANAGER && (hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing)) { isOk = true; } else if (fromUser.RoleId == SLIM_CONFIG.USER_ROLE_RESIDENT || fromUser.RoleId == SLIM_CONFIG.USER_ROLE_HOUSEHOLDER && (hdRequest.Status == (int)StatusEnum.Open || hdRequest.Status == (int)StatusEnum.Processing)) { isOk = true; } if (isOk) { hdRequest.Status = (int)StatusEnum.Cancel; hdRequest.ModifyDate = DateTime.Now; _hdReqServices.Update(hdRequest); } else { statusIsChange = false; } } if (statusIsChange) { HelpdeskRequestLog hdRequestLog = new HelpdeskRequestLog(); hdRequestLog.ChangeFromUserId = fromUser.Id; hdRequestLog.HelpdeskRequestId = hdRequest.Id; // hdRequestLog.ChangeToUserId = toUser.Id; hdRequestLog.StatusFrom = hdReqChngStatus.FromStatus; hdRequestLog.StatusTo = hdReqChngStatus.ToStatus; hdRequestLog.CreateDate = DateTime.Now; _helpdeskRequestLogServices.Add(hdRequestLog); // hdReqId, String userId } return(RedirectToAction("ViewHdRequestDetail", new { hdReqId = hdRequest.Id, userId = fromUser.Id })); } else { return(RedirectToAction("ViewHistoryHdRequest", new { userId = fromUser })); }// return message not found. } /*Else return to main page*/ } catch (Exception) { return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }/*Return to main page*/ return(RedirectToAction("ViewHistoryHdRequest", new { userId = hdReqChngStatus.FromUserId })); }
public void Update(HelpdeskRequestLog log) { logRepository.Update(log); }
public void Add(HelpdeskRequestLog log) { logRepository.Add(log); }