public void runThread()
{
try
{
logwrite.write("FinesseReceiver runThread", " Finesse Recv Thread Start !!");
writeStream.ReadTimeout = Timeout.Infinite;
Event evt = null;
if (writeStream == null)
{
logwrite.write("FinesseReceiver runThread", "writeStream null");
}
int BUFFERSIZE = sock.ReceiveBufferSize;
byte[] buffer = new byte[BUFFERSIZE];
int bytelen = 0;
StringBuilder sb = new StringBuilder();
while ((bytelen = writeStream.Read(buffer, 0, buffer.Length)) > 0)
{
string message = Encoding.UTF8.GetString(buffer, 0, bytelen);
message = message.Replace("<", "<");
message = message.Replace(">", ">");
message = message.Replace("\n", "");
message = message.Trim();
//Console.WriteLine(message);
logwrite.write("FinesseReceiver runThread", message.Replace("\n", ""));
int endIndex = 0;
int subLength = 0;
while (message.Length > 0)
{
//Console.WriteLine("message Len : " + message.Length);
if (message.StartsWith("<message"))
{
endIndex = message.IndexOf("</message>");
if (endIndex > -1)
{
subLength = endIndex + "</message>".Length;
string resultStr = message.Substring(0, subLength);
evt = xmlParser.parseXML(resultStr);
finesseObj.raiseEvent(evt);
//Console.WriteLine("\n\n1. result -> " + resultStr);
message = message.Substring(subLength, message.Length - subLength);
}
else
{
sb.Append(message);
break;
}
}
else
{
endIndex = message.IndexOf("</message>");
if (endIndex > -1)
{
subLength = endIndex + "</message>".Length;
string resultStr = message.Substring(0, subLength);
if (sb.ToString().Length > 0)
{
sb.Append(resultStr);
resultStr = sb.ToString().Replace(">", ">").Replace("<", "<");
evt = xmlParser.parseXML(resultStr);
finesseObj.raiseEvent(evt);
//Console.WriteLine("\n\n2. result -> " + sb.ToString());
sb = new StringBuilder();
}
message = message.Substring(subLength, message.Length - subLength);
}
else
{
if (sb.ToString().Length > 0)
{
sb.Append(message);
break;
}
else
{
sb = new StringBuilder();
break;
}
}
}
}
}
/*
* while ((bytelen = writeStream.Read(buffer, 0, buffer.Length)) > 0)
* {
*
* string message = Encoding.UTF8.GetString(buffer, 0, bytelen);
* message = message.Replace("<", "<");
* message = message.Replace(">", ">");
*
* message = message.Replace("\n", "");
*
* logwrite.write("FinesseReceiver runThread", message.Replace("\n", ""));
*
* int startIndex = message.IndexOf("<message");
* int endIndex = message.IndexOf("</message>");
*
* int endTaglen = "</message>".Length;
* int messagelen = message.Length;
*
* string tempStr = "";
*
* if (startIndex > -1)
* {
* if (endIndex > -1)
* {
* sb.Append(message.Substring(startIndex, endIndex + endTaglen - startIndex));
* evt = xmlParser.parseXML(sb.ToString());
* finesseObj.raiseEvent(evt);
* //Console.WriteLine("result -> " + sb.ToString());
* sb = new StringBuilder();
* if (message.Length > endIndex + endTaglen)
* {
* // 완료 XML 뒤에 데이터가 있는경우
* int start = endIndex + endTaglen;
* tempStr = message.Substring(start, messagelen - start);
*
* startIndex = tempStr.IndexOf("<message");
* endIndex = tempStr.IndexOf("</message>");
*
* if (startIndex > -1)
* {
* if (endIndex > -1)
* {
* // 완료 XML 이 뒤에 또 붙은 경우
* start = endIndex + endTaglen;
* tempStr = tempStr.Substring(startIndex, start - startIndex);
* sb.Append(tempStr);
* evt = xmlParser.parseXML(sb.ToString());
* finesseObj.raiseEvent(evt);
* //Console.WriteLine("result -> " + sb.ToString());
* sb = new StringBuilder();
* }
* else
* {
* // 완료 XML 이 아닌경우
* tempStr = tempStr.Substring(startIndex, tempStr.Length);
* sb.Append(tempStr);
* }
* }
*
* }
*
* }
* else
* {
* // 마지막 <message>이 또 붙어서 XML 이 끝이 나지 않은 경우
* tempStr = message.Substring(startIndex, messagelen - startIndex);
* sb = new StringBuilder();
* sb.Append(tempStr);
* }
* }
* else if (endIndex > -1)
* {
* tempStr = message.Substring(0, endIndex + endTaglen);
* sb.Append(tempStr);
* evt = xmlParser.parseXML(sb.ToString());
* finesseObj.raiseEvent(evt);
* //Console.WriteLine("result -> " + sb.ToString());
* sb = new StringBuilder();
* }
*
* }
*/
}
catch (Exception e)
{
if (reader != null)
{
reader.Close();
reader = null;
}
if (writeStream != null)
{
writeStream.Close();
writeStream = null;
}
logwrite.write("FinesseReceiver runThread", e.ToString());
}
finally
{
finesseClient.sessionClose();
finesseClient.setXMPPAuth(false); // Finesse 세션이 끊어지면 다른 서버로 재접속 할떄 XMPP 인증이 필요하기 때문에 Flag 세팅
// 사용자가 Disconnect 를 요청하지 않고 세션이 끊어진 경우 재접속 시도
if (!finesseClient.getDisconnectReq())
{
logwrite.write("FinesseReceiver runThread", "########## Finesse Session Closed !! ##########");
Event evt = new ErrorEvent();
evt.setEvtCode(EVENT_TYPE.ON_DISCONNECTION);
evt.setEvtMsg("Finesse Session Disconnected");
evt.setCurFinesseIP(finesseClient.getCurrentServerIP());
finesseObj.raiseEvent(evt);
if (finesseClient.finesseReConnect() == ERRORCODE.SUCCESS)
{
logwrite.write("FinesseReceiver runThread", " TRY TO CHECK AGENT PREVIOUS STATE");
// XMPP 인증 성공하면 이전 상담원 상태를 가져온다.
finesseClient.checkAgentState();
}
else
{
// 서버 세션이 끊어지고, 재접속이 안될시 서버 프로세스가 올라올때까지 감지하는 스레드 시작한다.
ISocketSender finesseSender = new FinesseSender(logwrite, finesseClient);
ThreadStart ts = new ThreadStart(finesseSender.runThread);
Thread thread = new Thread(ts);
thread.Start();
}
}
}
}
private void raiseCallEvent(CallEvent evt)
{
string evtCode = evt.getEvtCode();
string evtMessage = evt.getEvtMsg();
callDataTable = evt.getCallVariable();
evtMessage = evtMessage.Replace("\n", "");
StringBuilder callState = new StringBuilder();
foreach (DictionaryEntry item in evt.getCallStateTable())
{
callState.Append(item.Key).Append("^").Append(item.Value).Append("|");
}
if (callState.ToString().EndsWith("|"))
{
string tempStr = callState.ToString().Substring(0, callState.ToString().Length - 1);
callState = new StringBuilder();
callState.Append(tempStr);
}
StringBuilder callAction = new StringBuilder();
foreach (string str in evt.getActionList())
{
callAction.Append(str).Append("^");
}
if (callAction.ToString().EndsWith("^"))
{
string tempStr = callAction.ToString().Substring(0, callAction.ToString().Length - 1);
callAction = new StringBuilder();
callAction.Append(tempStr);
}
switch (evtCode)
{
case EVENT_TYPE.ON_CONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ON_DISCONNECTION:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnDisConnection ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
GetEventOnDisConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
break;
case EVENT_TYPE.ALERTING:
writeCallEventLog("GetEventOnCallAlerting", evt);
setActiveDialogID(evt);
GetEventOnCallAlerting(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (agentCurrentState.Equals(AGENTSTATE.NOT_READY))
{
// 상담원 현재 상태가 NOTREADY 인데 Alerting 이벤트가 발생했다는건, 내선인입콜 케이스
isInternalCall = true;
}
else
{
isInternalCall = false;
}
break;
case EVENT_TYPE.FAILED:
writeCallEventLog("GetEventOnCallFailed", evt);
setActiveDialogID(evt);
GetEventOnCallFailed(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.ACTIVE:
writeCallEventLog("GetEventOnCallActive", evt);
setActiveDialogID(evt);
GetEventOnCallActive(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getToAddress() != null && evt.getToAddress().Equals(phonePadNum))
{
// 폰패드 컨퍼런스
logwrite.write("raiseEvent", "PhonePad Conference Start");
phonePadCallID = dialogID; // phonePad 콜 구분을 위한 DialogID 세팅
fnConference();
}
break;
case EVENT_TYPE.HELD:
writeCallEventLog("GetEventOnCallHeld", evt);
//setActiveDialogID(evt);
GetEventOnCallHeld(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATING:
writeCallEventLog("GetEventOnCallInitiating", evt);
setActiveDialogID(evt);
GetEventOnCallInitiating(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.INITIATED:
writeCallEventLog("GetEventOnCallInitiated", evt);
setActiveDialogID(evt);
GetEventOnCallInitiated(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.WRAP_UP:
writeCallEventLog("GetEventOnCallWrapUp", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallWrapUp(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
break;
case EVENT_TYPE.DROPPED:
writeCallEventLog("GetEventOnCallDropped", evt);
// checkTable(callEvent.getCallVariable());
removeDialogID(evt);
GetEventOnCallDropped(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
if (evt.getCallType().Equals(CALL.CONFERENCE) && evt.getDialogID().Equals(phonePadCallID))
{
// 폰패드 이후 Dropped 이벤트일 경우 폰패드 결과를 요청한다.
getPhonePadInfo();
}
if (isInternalCall)
{
// NOTREADY 상태에서 내선콜이 인입되었다가 Alerting 도중에 콜이 종료되면 상담원 이전상태 이벤트를 Finesse 가 주지 않아
// 임의적으로 상담원상태 요청 이후 상태 이벤트를 발생시킨다.
AgentStateVO agentStateVO = FinesseClient.checkAgentState(); // 이전 상담원 상태체크
AgentEvent evt_ = new AgentEvent();
evt_.setEvtMsg(agentStateVO.getXmppMsg());
evt_.setAgentState(agentStateVO.getState());
evt_.setReasonCode(agentStateVO.getReasonCode());
evt_.setEvtCode(EVENT_TYPE.ON_AGENTSTATE_CHANGE);
raiseEvent(evt_);
}
break;
default:
logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: UNKWON EVENT ::::::::::::::::::::::::::::::::::::");
logwrite.write("raiseEvent", evtMessage);
logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
setActiveDialogID(evt);
break;
}
}
